FINCA International is a non-profit, microfinance organization, founded by John Hatch in 1984. Sometimes referred to as the “World Bank for the Poor”, FINCA is the innovator of the village banking methodology in microcredit and is widely regarded as one of the pioneers of modern-day microfinance. With its headquarters in Washington, D.C., FINCA has 21 affiliated host-country institutions (affiliates), in Latin America and the Caribbean, Africa, Eurasia and the Middle East and South Asia. Along with Grameen Bank and Accion International, FINCA is considered to be one of the most influential microfinance organizations in the world.
Job Title: Application Support Analyst
Job Description
DUTIES INCLUDE BUT ARE NOT LIMITED TO
- Ensure Core Banking System and all applications are running and performing at optimal level, under supervision of Applications Manager.
- Guide users in requirements documentation and documents requirements according to standard scenarios.
- Custodian of Functional Specification Documents, and solution validation documents.
- Handles all user guides, end user procedures and user applications manuals.
- In conjunction with Applications Manager and Project Manager, the role is the primary analyst of user requests and requirements in solution definitions and documentations.
- Addresses and resolves applications incidents and requests; Analyze applications incidents and requests; after problem analysis, engages other resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
- Insure all issues from users that are logged on service desk systems follow proper procedures and problem definitions.
- Assist Service Desk Analyst to create a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
- Can perform service desk analyst duties, such as incidents logging, user feedback and reporting, when required.
- Can customize source basic source codes for various in-house applications.
- Adheres to and supports IS systems, enforce standards, policies, and procedures to end users.
- Maintains and protects confidentiality with regard to all aspects of patient care and employee information.
- Adheres to Code of Conduct and Mission and Value statements.
- Performs other duties as assigned
Job Requirements
Qualifications
KNOWLEDGE, SKILLS & ABILITIES
Required:
- Demonstrates ability and desire to learn Core banking application, Infrastructure components, and other technologies.
- Understands applications hosting platforms, such as WebLogic, Apache, IIS, Tomcat etc.
- Fundamental knowledge in programming languages, such as Php, C# and Java (or other)
- Understands customer support processes and techniques.
- Understands basic principles of any Core Banking System
- Strong documentation skills
- Strong analytical skills.
- Ability to analyze, structure and solve IT related problems.
- Competency in MS office application products.
- Knowledge with Database management systems(Oracle, MS SQL etc)
- Knowledge with service desk management.
- Knowledge with reports development platforms.
- Knowledgeable in ITIL
- Knowledge in Orbit-Rubicon Core Banking Application will be added advantage.
Preferred:
- Competency in call center tracking tools
- Prior experience supporting customers in use of application software.
- Proficiency in using support software tools.
- Customer service orientation and/or prior customer service training.
- Strong understanding of HCA security-related procedures.
EDUCATION
Bachelor’s degree computer science or related field.
0 USD CF 3201 Abc road Full Time ,
40 hours per week FINCA InternationalFINCA International is a non-profit, microfinance organization, founded by John Hatch in 1984. Sometimes referred to as the "World Bank for the Poor", FINCA is the innovator of the village banking methodology in microcredit and is widely regarded as one of the pioneers of modern-day microfinance. With its headquarters in Washington, D.C., FINCA has 21 affiliated host-country institutions (affiliates), in Latin America and the Caribbean, Africa, Eurasia and the Middle East and South Asia. Along with Grameen Bank and Accion International, FINCA is considered to be one of the most influential microfinance organizations in the world.
Job Title: Application Support Analyst
Job Description
DUTIES INCLUDE BUT ARE NOT LIMITED TO
- Ensure Core Banking System and all applications are running and performing at optimal level, under supervision of Applications Manager.
- Guide users in requirements documentation and documents requirements according to standard scenarios.
- Custodian of Functional Specification Documents, and solution validation documents.
- Handles all user guides, end user procedures and user applications manuals.
- In conjunction with Applications Manager and Project Manager, the role is the primary analyst of user requests and requirements in solution definitions and documentations.
- Addresses and resolves applications incidents and requests; Analyze applications incidents and requests; after problem analysis, engages other resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
- Insure all issues from users that are logged on service desk systems follow proper procedures and problem definitions.
- Assist Service Desk Analyst to create a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
- Can perform service desk analyst duties, such as incidents logging, user feedback and reporting, when required.
- Can customize source basic source codes for various in-house applications.
- Adheres to and supports IS systems, enforce standards, policies, and procedures to end users.
- Maintains and protects confidentiality with regard to all aspects of patient care and employee information.
- Adheres to Code of Conduct and Mission and Value statements.
- Performs other duties as assigned
Job Requirements
Qualifications
KNOWLEDGE, SKILLS & ABILITIES Required:
- Demonstrates ability and desire to learn Core banking application, Infrastructure components, and other technologies.
- Understands applications hosting platforms, such as WebLogic, Apache, IIS, Tomcat etc.
- Fundamental knowledge in programming languages, such as Php, C# and Java (or other)
- Understands customer support processes and techniques.
- Understands basic principles of any Core Banking System
- Strong documentation skills
- Strong analytical skills.
- Ability to analyze, structure and solve IT related problems.
- Competency in MS office application products.
- Knowledge with Database management systems(Oracle, MS SQL etc)
- Knowledge with service desk management.
- Knowledge with reports development platforms.
- Knowledgeable in ITIL
- Knowledge in Orbit-Rubicon Core Banking Application will be added advantage.
Preferred:
- Competency in call center tracking tools
- Prior experience supporting customers in use of application software.
- Proficiency in using support software tools.
- Customer service orientation and/or prior customer service training.
- Strong understanding of HCA security-related procedures.
EDUCATION Bachelor’s degree computer science or related field.
2017-02-10