ABOUT WFP
World Food Programme (WFP) is the world’s leading humanitarian organization, working towards achieving zero hunger, delivering food assistance in emergencies, and partnering with communities to improve nutrition and build resilience.
WFP serves more than 80 million people in 80 countries worldwide. On any given day, WFP has 20 ships, 70 planes and 5,000 trucks on the move, delivering food and other assistance to those in need.
WFP’s efforts focus on emergency assistance, relief and rehabilitation, development aid and special operations. Two-thirds of our work is in conflict-affected countries where people are three times more likely to be undernourished. WFP has an unparalleled reputation as an emergency responder, one that gets the job done quickly and effective, at the largest scale, in the most difficult environments.
Joining WFP is a gateway to an international, creative, and professionally and personally rewarding career in global humanitarianism. WFP’s greatest strength is its workforce of 15,000 dedicated staff, who work tirelessly around the world, often under difficult conditions. Working for WFP is a chance to serve the world’s most vulnerable people through leading humanitarian approaches, in a dynamic and constantly evolving global environment where life-changing experiences are the norm.
ORGANIZATIONAL CONTEXT
The Sudan Country Office has committed to apply its corporate digital beneficiary and transfer-management platform (SCOPE) in all the four regional offices to register and manage beneficiary information; formulate the distribution cycle plans; generate the transfer instructions to external service providers for cash-based transfer operations; and record assistance delivered across card, cash or digitally regardless of the chosen modality.
Please note that the duty station of this position will be based in Khartoum Country Office (CO); the successful applicant will be required to make field travels to all the locations where SCOPE is being implemented.
JOB PURPOSE
As WFP moves towards mainstreaming of Cash Based Transfers (CBT) modalities, increased capacity for project-based business and implementation support is required. The Incumbent will report to the Head of Innovation and collaborate with Program operations, developers and business analysts to ensure that the successful design and development of and support to SCOPE support is well accomplished. Moreover, the incumbent will apply their knowledge, skills, business analysis tools and techniques to ensure that country-level CBT and In – Kind business and technical implementation needs and expectations are met and strategic planning requirements are fulfilled, and relevant business input is provided to the continued development of IT CBT services. This involves initiating, leading and monitoring a portfolio at country level implementation projects to implement the new processes and tools in the prioritized counties. This role will apply their knowledge, skills, business analysis tools and techniques to ensure country wide implementation level beneficiary and transfer management processes, technical implementation needs, and strategic planning requirements are fulfilled, and ensures that planning and design activities for deploying SCOPE in prioritized operations in the region are carried out.
KEY ACCOUNTABILITIES (not all-inclusive)
- Provide Business Relationship Management (BRM) services to ensure constructive partnership between IT and CO business units including other stakeholders and effectively manage change brought about by use of technology in CBT activities;
- Conduct assessments to identify change requirements to be implemented in SCOPE to ensure functionality meets CO’s needs; prepare ICT Capacity Assessment and SCOPE rollout plan which includes implementation costs;
- Conduct business analysis for new requirements and prepare user stories, use cases and test plans for SCOPE functionality and participate in beta and user acceptance testing prior to release of new functionality to production;
- Coordinate implementation of SCOPE at the CO in a timely and cost effective manner based on defined standards and quality criteria and agreed service level objectives ensuring CO satisfaction with provided services;
- Support COs to conduct IT Macro and Micro Assessments including Beneficiary Information Assessments to ensure IT contribution in transfer modality choice decisions;
- Generate ideas and requirements for enhancement of SCOPE so that it evolves in keeping with changes and challenges of delivering CBT transfers in very diverse contexts in operational areas in the country. In particular explore possibilities for integrating SCOPE with locally available commercial payment systems or delivery systems and services including use of beneficiary data sourced from other registration platforms;
- Understand CO CBT business strategy and direction and constantly seek and suggest to the business areas of improvements through effective use of IT;
- Support uptake of SCOPE by WFP’s partners and integration with their own solutions;
- Review CO project documents submitted for Project Review Committee (PRC) process and contribute inputs to strengthen CBT components of the projects;
- Participate in cross functional capacity building initiatives aimed at making available solid CBT expertise across in the CO and specifically influence emergence of a new CO IT function that is more business aligned;
- Participate in CO CBT workgroup;
- Manage business Innovation sub unit- with a focus on analysis of business requirements, development and automation applications as local IT solutions and make it comply with global IT policy.
- Perform any other duties as required.
STANDARD MINIMUM QUALIFICATIONS
Education:
University degree in business management, computer science or social science with relevant work experience. Training and knowledge of business analysis philosophies and methodologies would be an asset.
Language:
- Fluency (level C) in English language; Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese.
Experience:
- At least 3 years of post-graduate progressively responsible professional experience in humanitarian aid operations and/or systems analysis, design and development. Of these, at least 2 years of professional field experience in coordinating, rolling out and implementing SCOPE in large scale sized Country Office and one year experience in leading a software development team are required.
- Working knowledge of WFP Programmes and projects at field level, preferably with hands-on experience in project design and implementation;
- In-depth knowledge of and hands-on experience in cash and voucher-based programming in humanitarian contexts;
- Experience with technologies used in the delivery of cash and vouchers in humanitarian contexts;
- Ability to combine exceptional technical credentials with a high degree of business acumen (general management skills in business and public sector contexts) and effective communication skills;
- Drafting of key document deliverables;
- Business analysis including creation and review of functional and non-functional business requirements for IT solutions (e.g. Use Cases, Test Cases, etc.);
- Research and Analysis: Market analysis, benchmarking, industry standard best practices etc.
ADDITIONAL KNOWLEDGE AND SKILLS
- Strong problem solving and troubleshooting skills
- Ability to work under pressure and meet deadlines
- Strong communication skills, both written and oral
- Ability to focus on delivering results in a dynamic environment with aggressive deadlines and multiple priorities
- Excellent organisational skills and time management.
- Be comfortable working with team members from multiple backgrounds, personalities and skill levels.
- Able to build a positive atmosphere also under stressful situations.
- Results-driven, team-oriented, self-motivated professional who is able to combine exceptional technical credentials with a high degree of business acumen and effective communication skills.
- Able to coach and mentor both junior staff to inject best practices – in order to guarantee that the team as an entity continuously becomes stronger.
TERMS AND CONDITIONS
Selected candidate will be employed on a fixed-term contract with a probationary period of one year and eligible for the Rest and Recuperation (R&R) scheme. He/she will be required to travel abroad sometime to remote and difficult locations.
WFP offers an attractive compensation and benefits package, including basic salary, post adjustment, relocation entitlement, travel and shipment allowances, 30 days’ annual leave, home leave, an education grant for dependent children, pension plan and medical insurance. For more details please visit icsc.un.org
How to apply:
Step 1: Register and create your online CV.
Step 2: Click on “View Vacancy” to read the position requirements and “Apply” to submit your application.
NOTE: You must complete Step 1 and 2 in order for your application to be considered for this vacancy.
More Information
- Job City Khartoum
