Deputy Country Representative/Operations at The Catholic Relief Services 139 views0 applications


About CRS:
Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.

Background:
Catholic Relief Services (CRS) is an international non-governmental organization supporting relief and development work in 93 countries around the world. CRS programs assist persons on the basis of need, regardless of creed, ethnicity or nationality. CRS works through local church and non-church partners to implement its programs. Therefore, strengthening and building the capacity of these partner organizations is fundamental to our approach in every country in which CRS operates.

CRS came to Nigeria in 1960 to provide humanitarian assistance in collaboration with the Catholic Church until it was requested to leave during the Biafran War. In 1999, CRS opened an office in Nigeria, and greatly expanded HIV/AIDS programming through the President’s Emergency Plan for AIDS Relief (PEPFAR) in 2004. Programmatic areas in Nigeria have since expanded to include all 3 Strategic Program Areas (SPAs) health, agriculture and emergency response & recovery as well as cross cutting efforts in capacity building and governance. CRS in Nigeria is currently implementing two large USAID-funded programs, Feed the Future Nigeria Livelihoods Project & SMILE, focusing on agriculture-livelihoods and orphans and vulnerable children respectively, and has recently been appointed Principal Recipient (PR) for Malaria by the Global Fund. CRS has a growing Emergency Response & Recovery portfolio supporting thousands of vulnerable households in the northeast where the economic system has been severely disrupted as a result of the Boko Haram insurgency.

CRS has identified Nigeria as a “Top 10” country for business development based on the many opportunities and the great need with over 100 million people surviving on less than $1.25 per day. The CP has experienced significant programming growth over the past year and seeks to engage a DRC/Operations to ensure operations sufficiently supports the growing programming base.

Job Summary:
The Deputy Country Representative for Operations (DCR/Operations) will be responsible for overall leadership and management of CRS/Nigeria’s operations support functions. The DCR/Ops will provide oversight and management of the following key functional areas: Human Resources, Finance, Contracts and Agreements, Supply Chain Management (SCM), Facilities & ICT, Travel, and will supervise two Head of Operations and a Contract Administrator. The DCR/Operations shall ensure adherence to CRS standards and ensure the availability of necessary staff and systems to develop and implement quality operations support with high levels of accountability and transparency and shall continually review, refine and strengthen systems, as necessary in order to ensure operational excellence which in turn will strengthen program quality. S/he will work closely with the DCR/Health Programs, DCR/Agriculture Programs and Emergency Director to ensure integration and collaboration of operations and programs across the country program.

As a member of the CRS/Nigeria’s Leadership Team (LT), the DCR/Operations shall participate in key decision-making processes and in the strategic management of the Country Program. With the Country Representative, the DCR/Operations shall be current on CRS positions on issues concerning Nigeria’s operations and program activities and work closely with the managers and field staff to ensure a cohesive and common vision in the effective implementation of operations and program strategy in the CP.

Job Responsibilities

Leadership in Operational Excellence (OpEx)
• Coach, mentor and support two Heads of Operations and a Contract Administrator. Each Head of Operations will be responsible for the following functions: (a) Finances, HR, Agreements; (b) Facilities (ICT), Travel Unit, SCM (Fleet Unit, Procurement, and Warehousing)
• Oversee Operations departments of Human Resources (particularly in the three functional areas of Recruitment, Employee Relations and Talent Management), Finance, Contracts and Agreements, Supply Chain Management (including fleet management, procurement and warehousing), Facilities (including ICT), and Travel; and provide guidance and leadership as needed to ensure quality performance.
• Ensure CRS Nigeria’s ICT unit is well functional, and in compliance with RIM assessments and other required CRS standards.
• Strengthen operations support systems, as necessary, and actively promote good communication with the 16 sub-offices across the country, including the major sub-office in Maiduguri which oversees the agency’s northeast operations; promote the coordination and collaboration with other CRS Nigeria offices, as concerns program support functions, systems and procedures; ensure agility in responding to operations concerns which have an impact on implementation of programs.
• Ensure that resource management systems, policies and procedures are in line with accepted policies and principles of CRS, local government standards and donor requirements; remain diligent with regard to managing risk and liability to the agency.
• Oversee the contracting and the records and archiving process for the country program.
• Oversee the preparation of the country program in the management of USG contracts, working in close alignment with the region and with HQ departments.
• Provide leadership in the structuring the operations department as circumstances evolve, including drafting and reviewing JDs, participating significantly in the recruitment of key positions, and developing the systems and processes necessary to ensure efficient and effective operations throughout the country program from Abuja to the field offices and the northeast sub-office.
• In coordination with the Country Representative, assure representation of CRS and coordination of CRS operations at the various levels within government and other key humanitarian actors and stakeholders in the field.
• Report regularly to the Country Representative information relating to ongoing or planned operations activities; propose amendments and/or recommend actions necessary to implement projects as proposed and/or planned in project documents and signed contracts.
• Facilitate all external and internal audits; oversee the timely closure of all outstanding audit findings and the successful implementation of all audit recommendations.

Stewardship
• Ensure operational excellence to achieve optimal efficiency and cost effectiveness in all functions of operations.
• Ensure that adequate and performing systems are in place to comply with CRS’ standards and principles of stewardship right across the country program within each field and sub-office.
• Ensure the country program adheres to CRS and donor policies and procedures, and that robust orientation, onboarding and continuous training for operations staff so that those policies and procedures are understood by all staff.
• Ensure compliance with all CRS and donor administrative and financial requirements and regulations.
• Ensure the country program is fully prepared to manage and administer USG contracts.
Staff Performance Management and Development
• Supervise and mentor staff, including development of performance plans and assessment of performance.
• Provide constructive feedback and counsel on appropriate career paths and professional development for CRS staff.
• Oversee the management, coaching and development of national and international staff to build a cadre of skilled and committed personnel.
• Ensure application of principles of a just workplace and diversity, and promote staff care and well-being.
• Ensure open communications and actively promote principles of a just workplace.
• Maintain a healthy, supportive and empowering working environment for the operations team that encourages honest communication among CRS staff and with partners.

Project Management Standards (PMS) and Operations/PQ Integration
• In collaboration with the CR, DCR/Health Programs, DCR/Agriculture Programs and Emergency Director ensure compliance of PMS.
• Provide oversight to the country program on the implementation of the SMI, including ensuring the necessary training and piloting of processes, if appropriate.
• Foster collaboration and integration of Operations and Program Quality within the country program, playing an active part in the design and delivery of the Operations/PQ summits in collaboration of the three SPA leads.

Agency-wide Competencies (for all CRS Staff):
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

  • Serves with Integrity
    • Models Stewardship
    • Cultivates Constructive Relationships
    • Promotes Learning

Competencies:
Builds and leads effective teams
Definition: Promotes and guides teamwork among staff and partners as the fundamental approach to achieving CRS’s program goals.
Supervises and Develops Program Staff
Definition: Supports the performance and professional development of staff.
Focuses on Quality
Definition: Establish systems that support program quality via agency principles and standards, compliance, learning and innovation.
Leads growth in programs
Definition: Engages staff and partners in the development and growth of programs in line with the country strategy and CRS guiding principles.

Key Working Relationships:

Internal: Country Representative; Deputy Country Representative/Health Programs, Deputy Country Representative/Agriculture Programs, Emergency Director, DRD, Operations; HQ Departments (HR, Purchasing, SCM); Regional Programming/Technical leads, Heads of Operations, other operations and programming staff including DCRs and Heads of Operations from other CPs.
External: Partner agencies, local government and service providers.

Required Qualifications and Experience:
• Master’s degree in international development, non-profit management or related fields strongly preferred or equivalent experience.
• Seven years of field-based experience managing staff and programs, particularly in complex emergencies and insecure environments.
• At least seven years of CRS experience.
• Significant experience in Operations (and Operational Excellence) particularly in the areas of Human Resources, SCM, and USG Contracting.
• Thorough knowledge of CRS management and program principles.
• Working knowledge of Church and Caritas’ structures.
• Demonstrated qualities of leadership, sensitivity to cultural setting, communication skills, commitment and good judgment.
• Demonstrated commitment to improving gender equality and gender responsiveness in programming and operations.
• Effective planning and organization Skills.
• Ability and willingness to travel frequently to field offices; up to 40% of the time.
• Demonstrated skills in short and long term planning and program management.
• Experience in dealing with donors.
• Excellent written and spoken English.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

EOE

More Information

  • Job City Borno
  • This job has expired!
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Catholic Relief Services was founded in 1943 by the Catholic Bishops of the United States to serve World War II survivors in Europe. Since then, we have expanded in size to reach more than 100 million people in 101 countries on five continents.

Our mission is to assist impoverished and disadvantaged people overseas, working in the spirit of Catholic social teaching to promote the sacredness of human life and the dignity of the human person. Although our mission is rooted in the Catholic faith, our operations serve people based solely on need, regardless of their race, religion or ethnicity. Within the United States, CRS engages Catholics to live their faith in solidarity with the poor and suffering people of the world.

CRS is motivated by the example of Jesus Christ to ease suffering, provide development assistance, and foster charity and justice. We are committed to a set of Guiding Principles and hold ourselves accountable to each other for them.

Watch what happens when little miracles touch the lives of the most vulnerable people around the world. Witness the lifesaving help and hope provided by Catholic Relief Services. Take a look at just how far your heart can reach.

As the official international humanitarian agency of the Catholic community in the United States, CRS is governed by a board of directors comprising clergy, most of them bishops elected by the United States Conference of Catholic Bishops, as well as religious and Catholic lay men and women.

CRS maintains strict standards of efficiency, accountability and transparency: 93% of our expenditures go directly to programs.

CRS' commitment to Catholic teaching

Catholic Relief Services is a manifestation of love for our brothers and sisters around the globe by the Catholic community of the United States. We protect, defend and advance human life around the world by directly meeting basic needs and advocating solutions to injustice. CRS is a pro-life organization dedicated to preserving the sacredness and dignity of human life from conception to natural death. Every aspect of our work is to help life flourish. We are resolute in our commitment to the Church and its teaching.

As a part of the Universal Church, we work with local Catholic institutions around the world. As a Catholic agency that provides assistance to people in need in 101 countries without regard to race, religion or nationality, we also participate in humanitarian initiatives undertaken by a range of groups, including governments, other faith communities and secular institutions. Although some positions and practices of these institutions are not always consistent with the full range of Catholic teaching, CRS' work with these institutions always focuses only on activities that are fully consistent with Catholic teachings.

CRS employs Catholics as well as non-Catholics. Membership in professional associations enables our staff to obtain information and technological advances that best prepare us to serve those in our care—and we do so in full accordance with Catholic teachings. Our staff members also belong to coalitions that extend the reach of services to poor people who often live in remote areas where CRS does not operate. These coalitions give CRS a platform to present effective methods and procedures that demonstrate the efficacy of Catholic approaches to health and family planning. These are our opportunities to make space in the public sphere for the Catholic viewpoint and to witness to our faith.

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0 USD Borno CF 3201 Abc road Full Time , 40 hours per week Catholic Relief Services

About CRS: Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.

Background: Catholic Relief Services (CRS) is an international non-governmental organization supporting relief and development work in 93 countries around the world. CRS programs assist persons on the basis of need, regardless of creed, ethnicity or nationality. CRS works through local church and non-church partners to implement its programs. Therefore, strengthening and building the capacity of these partner organizations is fundamental to our approach in every country in which CRS operates.

CRS came to Nigeria in 1960 to provide humanitarian assistance in collaboration with the Catholic Church until it was requested to leave during the Biafran War. In 1999, CRS opened an office in Nigeria, and greatly expanded HIV/AIDS programming through the President’s Emergency Plan for AIDS Relief (PEPFAR) in 2004. Programmatic areas in Nigeria have since expanded to include all 3 Strategic Program Areas (SPAs) health, agriculture and emergency response & recovery as well as cross cutting efforts in capacity building and governance. CRS in Nigeria is currently implementing two large USAID-funded programs, Feed the Future Nigeria Livelihoods Project & SMILE, focusing on agriculture-livelihoods and orphans and vulnerable children respectively, and has recently been appointed Principal Recipient (PR) for Malaria by the Global Fund. CRS has a growing Emergency Response & Recovery portfolio supporting thousands of vulnerable households in the northeast where the economic system has been severely disrupted as a result of the Boko Haram insurgency.

CRS has identified Nigeria as a “Top 10” country for business development based on the many opportunities and the great need with over 100 million people surviving on less than $1.25 per day. The CP has experienced significant programming growth over the past year and seeks to engage a DRC/Operations to ensure operations sufficiently supports the growing programming base.

Job Summary: The Deputy Country Representative for Operations (DCR/Operations) will be responsible for overall leadership and management of CRS/Nigeria’s operations support functions. The DCR/Ops will provide oversight and management of the following key functional areas: Human Resources, Finance, Contracts and Agreements, Supply Chain Management (SCM), Facilities & ICT, Travel, and will supervise two Head of Operations and a Contract Administrator. The DCR/Operations shall ensure adherence to CRS standards and ensure the availability of necessary staff and systems to develop and implement quality operations support with high levels of accountability and transparency and shall continually review, refine and strengthen systems, as necessary in order to ensure operational excellence which in turn will strengthen program quality. S/he will work closely with the DCR/Health Programs, DCR/Agriculture Programs and Emergency Director to ensure integration and collaboration of operations and programs across the country program.

As a member of the CRS/Nigeria’s Leadership Team (LT), the DCR/Operations shall participate in key decision-making processes and in the strategic management of the Country Program. With the Country Representative, the DCR/Operations shall be current on CRS positions on issues concerning Nigeria’s operations and program activities and work closely with the managers and field staff to ensure a cohesive and common vision in the effective implementation of operations and program strategy in the CP.

Job Responsibilities

Leadership in Operational Excellence (OpEx) • Coach, mentor and support two Heads of Operations and a Contract Administrator. Each Head of Operations will be responsible for the following functions: (a) Finances, HR, Agreements; (b) Facilities (ICT), Travel Unit, SCM (Fleet Unit, Procurement, and Warehousing) • Oversee Operations departments of Human Resources (particularly in the three functional areas of Recruitment, Employee Relations and Talent Management), Finance, Contracts and Agreements, Supply Chain Management (including fleet management, procurement and warehousing), Facilities (including ICT), and Travel; and provide guidance and leadership as needed to ensure quality performance. • Ensure CRS Nigeria’s ICT unit is well functional, and in compliance with RIM assessments and other required CRS standards. • Strengthen operations support systems, as necessary, and actively promote good communication with the 16 sub-offices across the country, including the major sub-office in Maiduguri which oversees the agency’s northeast operations; promote the coordination and collaboration with other CRS Nigeria offices, as concerns program support functions, systems and procedures; ensure agility in responding to operations concerns which have an impact on implementation of programs. • Ensure that resource management systems, policies and procedures are in line with accepted policies and principles of CRS, local government standards and donor requirements; remain diligent with regard to managing risk and liability to the agency. • Oversee the contracting and the records and archiving process for the country program. • Oversee the preparation of the country program in the management of USG contracts, working in close alignment with the region and with HQ departments. • Provide leadership in the structuring the operations department as circumstances evolve, including drafting and reviewing JDs, participating significantly in the recruitment of key positions, and developing the systems and processes necessary to ensure efficient and effective operations throughout the country program from Abuja to the field offices and the northeast sub-office. • In coordination with the Country Representative, assure representation of CRS and coordination of CRS operations at the various levels within government and other key humanitarian actors and stakeholders in the field. • Report regularly to the Country Representative information relating to ongoing or planned operations activities; propose amendments and/or recommend actions necessary to implement projects as proposed and/or planned in project documents and signed contracts. • Facilitate all external and internal audits; oversee the timely closure of all outstanding audit findings and the successful implementation of all audit recommendations.

Stewardship • Ensure operational excellence to achieve optimal efficiency and cost effectiveness in all functions of operations. • Ensure that adequate and performing systems are in place to comply with CRS’ standards and principles of stewardship right across the country program within each field and sub-office. • Ensure the country program adheres to CRS and donor policies and procedures, and that robust orientation, onboarding and continuous training for operations staff so that those policies and procedures are understood by all staff. • Ensure compliance with all CRS and donor administrative and financial requirements and regulations. • Ensure the country program is fully prepared to manage and administer USG contracts. Staff Performance Management and Development • Supervise and mentor staff, including development of performance plans and assessment of performance. • Provide constructive feedback and counsel on appropriate career paths and professional development for CRS staff. • Oversee the management, coaching and development of national and international staff to build a cadre of skilled and committed personnel. • Ensure application of principles of a just workplace and diversity, and promote staff care and well-being. • Ensure open communications and actively promote principles of a just workplace. • Maintain a healthy, supportive and empowering working environment for the operations team that encourages honest communication among CRS staff and with partners.

Project Management Standards (PMS) and Operations/PQ Integration • In collaboration with the CR, DCR/Health Programs, DCR/Agriculture Programs and Emergency Director ensure compliance of PMS. • Provide oversight to the country program on the implementation of the SMI, including ensuring the necessary training and piloting of processes, if appropriate. • Foster collaboration and integration of Operations and Program Quality within the country program, playing an active part in the design and delivery of the Operations/PQ summits in collaboration of the three SPA leads.

Agency-wide Competencies (for all CRS Staff): These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

  • Serves with Integrity • Models Stewardship • Cultivates Constructive Relationships • Promotes Learning

Competencies: Builds and leads effective teams Definition: Promotes and guides teamwork among staff and partners as the fundamental approach to achieving CRS’s program goals. Supervises and Develops Program Staff Definition: Supports the performance and professional development of staff. Focuses on Quality Definition: Establish systems that support program quality via agency principles and standards, compliance, learning and innovation. Leads growth in programs Definition: Engages staff and partners in the development and growth of programs in line with the country strategy and CRS guiding principles.

Key Working Relationships:

Internal: Country Representative; Deputy Country Representative/Health Programs, Deputy Country Representative/Agriculture Programs, Emergency Director, DRD, Operations; HQ Departments (HR, Purchasing, SCM); Regional Programming/Technical leads, Heads of Operations, other operations and programming staff including DCRs and Heads of Operations from other CPs. External: Partner agencies, local government and service providers.

Required Qualifications and Experience: • Master’s degree in international development, non-profit management or related fields strongly preferred or equivalent experience. • Seven years of field-based experience managing staff and programs, particularly in complex emergencies and insecure environments. • At least seven years of CRS experience. • Significant experience in Operations (and Operational Excellence) particularly in the areas of Human Resources, SCM, and USG Contracting. • Thorough knowledge of CRS management and program principles. • Working knowledge of Church and Caritas’ structures. • Demonstrated qualities of leadership, sensitivity to cultural setting, communication skills, commitment and good judgment. • Demonstrated commitment to improving gender equality and gender responsiveness in programming and operations. • Effective planning and organization Skills. • Ability and willingness to travel frequently to field offices; up to 40% of the time. • Demonstrated skills in short and long term planning and program management. • Experience in dealing with donors. • Excellent written and spoken English.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

EOE

2017-02-20

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