Human Resources Manager at Samasource 169 views0 applications

Samasource was founded in 2008 in order to lift people out of poverty by connecting them to dignified digital work. Since then, we’ve employed more than 8,000 people in Kenya, Uganda, India, and Haiti. Samasource was born out of the belief that talent is equally distributed, but opportunity is not. We help unlock opportunity for low-income people by sourcing data projects from some of the world’s largest companies. Our industry-leading services help our clients achieve their business goals, while radically altering the life trajectory of our workers, who earn a living wage and lift themselves out of poverty.

Human Resources Manager  

Job Description:

Reporting to the Head of Human Resources, the HR Manager shall ensure the execution of HR policies/procedures, co-ordinate talent management and development, and handle the day to day operations of the HR department.

Duties and responsibilities:

• Working closely with the Head of HR to execute a recruitment process that attracts high caliber employees while adapting to the fluid capacity requirements of the organization.
• Partnering with departmental heads to facilitate career development through external and in-house training programmes tailored to enhance career development.
• Managing the performance improvement process with an aim to ensuring its success.
• Ensuring organizational compliance of all HR policies and procedures and ensuring that the policies remain relevant and where necessary propose changes and/ or improvements.
• Overseeing staff welfare programmes and implementing programmes to increase staff engagement including administering occupational health, staff safety and wellness programmes.
• Working closely with the finance department to process the organization’s payroll, ensuring all payroll reporting is done in a timely manner.
• Representing the organization at personnel-related hearings and investigations.
• Ensuring effective implementation of the disciplinary and grievance procedures, as applicable.
• Maintaining HR and labor law knowledge by tracking changes in Kenyan law and participating in forums that support knowledge transfer of best practices.
• Performing any other duties as may be assigned from time to time.

Qualifications

Successful candidate will have:

• A Bachelor’s Degree in Human Resource Management or
• Bachelors degree with a higher Diploma in Human Resource Management.
• Minimum of 4 years experience working in Human Resources with at least 1 year in an Assistant Manager or equivalent role.
• Experience with assessing talent management, executing performance management systems, and executing staff development plans.
• Proficiency in using the Microsoft Office suite applications
• The candidate should be a registered member of IHRM.

Competencies:

The ideal candidate will:

• Have the ability to analyze organization and individual needs and develop plans to meet them.
• Posses a strong business and HR acumen, including strong problem solving skills, critical thinking, and self-initiative.
• Be experienced in assessing talent management, executing performance management systems, and executing staff development plans.
• Demonstrate ability to coach, mentor, and support direct reports and employees
• Have the ability to influence and partner with different levels of the organization to build and maintain a positive work environment.
• Posses excellent written, verbal communication, interpersonal skills; high quality document and report preparation.
• Have the ability to prioritize tasks and to organize workload to assure that short timelines are met while having frequent interruptions.
• Be at ease in a fast-paced, entrepreneurial environment.
• Have a strong grasp of Kenyan labor and employment laws.
• Experience working in BPO operations is an added advantage.
• Experience working with people from disadvantaged backgrounds is an added advantage.