Background
The Danish Refugee Council (DRC) has been providing relief and development services in the Horn of Africa since 1997. Using a protection of human rights framework, DRC has mainly focused on Somalis who are displaced by conflict. Programmes include protection, livelihoods, food and NFI distribution, water and sanitation, and advocacy amongst others. There are 4 main programme offices in Somali region, one in Yemen, one in Kenya and one regional office in Nairobi. There are also non-operational region wide initiatives, focusing on advocacy and capacity building, which are supported from the Nairobi regional office. Currently there are over 150 DRC staff in the region. The last 2 years have seen some growth in programme size, but primarily there has been a growth in the number of support and management functions demanded and required by the programme offices, in order to maintain quality and accountability.
Purpose
The primary purpose of the MIS officer is to provide technical support services and be the main point of contact for IT related issues in DRC Kenya offices. The MIS Officer advises DRC management on IT solutions that will best help the organization grow and perform more efficiently. Also working with DRC consultants and companies from beginning to end, outlining the most effective resources and oversee projects through design, development to completion.
Key Responsibilities:
Support Services
- Function as the main point of contact for IT related issues in the use of computers, software and other communication equipment
- Design, develop and maintain computer networks
- Provide technical advisory services in relation to new networking or appropriate technology for office use
- Troubleshoot/diagnose IT problems and react accordingly
- Advise and instruct staff (users) on IT best practices, internet and e-mail usage and appropriate course of action where problems are encountered
- Liaise with Regional IT Manager on IT equipment that need repair/replacement
- Prepare an inventory schedule of all IT equipment and software in use
- Carry out simple and brief, on the job training for staff as required.
- Carry out computer audit trails
- Perform preventive maintenance services of IT equipment and peripherals as needed and on schedule
- Interface with users to identify computer related needs and provide appropriate software/hardware support applicable to those needs
- Assist with the release of information relating to systems upgrades and changes to processes
- Servicing of IT power systems / backup
Database/Networking/ Internet
- Monitor DRC Kenya offices links utilization to ensure optimum services availability
- Liaise with the Regional IT Manager regarding issues/faults in a timely manner
- Oversee the Kenya Program Office computer networks to ensure that they function smoothly
- Install all new hardware, systems, and software for networks.
- Install, configure, and maintain network services, equipment and devices.
- Support administration of servers and server clusters located at the Regional Office remotely
- Plan and support network and computing infrastructure.
- Perform troubleshooting analysis of servers, workstations and associated systems
- Document network problems and resolution for future reference
- Monitor system performance and implement performance tuning.
- Oversee software and network security.
- Monitor bandwidth utilization amongst the users
- With guidance from regional IT Manager, create and manage online and server based databases
- As required, provide networking and internet services upgrade solutions
Backup, Antivirus & Security
- Perform data backups of all systems both on premise and clouds as scheduled and ensure data integrity
- Configure centralized antivirus admin kit and ensures antivirus program is up-to-date
- Manage user accounts, permissions, email, and anti-virus, anti-spam
- Maintain high systems availability and redundancy
- Assist the Regional IT Manager to maintain system performance and react pro-actively to issues to maximize uptime
- Continually perform preventative maintenance
- Assist with system upgrades and rollouts
- Maintain high availability of servers
Reporting
- Prepare a comprehensive monthly report of the IT occurrences to Program Support Coordinator, HoFA and the Regional IT Officer.
- Analysis of communication bills and implement the necessary controls in the office
- Perform any other IT related assignment allocated within the specified time
Skills & Qualifications:
- Bachelor’s degree in Information Technology or other related field from a recognized institution
- At least 4 years’ experience working in a busy IT support environment
- Demonstrable experience in Virtualization and cloud computing
- Experience of working with networked computing systems/windows TCP/IT networking experience
- LINUX servers administration skills
- Knowledge of and competence in Microsoft operating systems and office suites
- High level of hardware/software trouble shooting experience
- Quick in learning new systems
- Not afraid of heights and ability to climb communication towers to mount radios
- Able to work under harsh and extreme conditions, good judgment and problem solving skills
- Demonstrate a customer-focused, motivated and pro-active approach to your work
- Excellent communication skills, and fluent in spoken English and Kiswahili
- Strong planning, organization and problem solving skills with ability to work hands-on, independently, and within team in a difficult work environment
- The MIS officer must have excellent supervisory skills and must be able to communicate with management and users topics relating to the operation of an MIS system.
- The individual must also have excellent knowledge of enterprise networks and systems, consisting of servers and midrange computers, IT hardware and infrastructure support, microcomputer management, data management and security.
- Strong problem-solving and analytical skills are needed in this occupation.
DRC CORE COMPETENCIES
- Striving for excellence: Focus on reaching results while ensuring efficiency. Strive to produce accurate, thorough and professional work with optimal use of time and effort,
- Collaborating: Cooperate with and involve relevant parties, actively seeking their opinion and sharing key information with them. Support and trust others while encouraging feedback, by engaging with staff in getting to know the problems they face and how best to address them
- Taking the lead: Take ownership and prioritize job according to DRC’s overall vision and goals. Being proactive in coming up with novel solutions in day to day problem resolutions. •
- Communicating: Write and speak effectively and honestly while adjusting style and tone to the situation. Listen actively to others and involve them in the dialogue.
- Demonstrating integrity: Act in line with DRC’s vison, values and collaboration standards. As an MIS officer you are privy to confidential information and data; you should demonstrate integrity by keeping company and users data confidential and taking professional steps of protecting their privacy
Posting details:
Location: Nairobi with frequent field travel
Contract Duration: 5 months with a possibility of extension
Reports to: Field Coordinator and HoFA
Supervises: IT Assistants in field offices
General
Commitments: DRC has a Humanitarian Accountability Framework, outlining its global accountability commitments. All staff are required to contribute to the achievement of this framework (http://www.drc.dk/HAF.4265.0.html). All DRC staff must be committed to the Red Cross Code of Conduct, as well as the Core Humanitarian Standards.
How to apply:
Application Process
Qualified candidates are invited to submit their applications which should include a 1-page cover letter clearly stating their motivation and qualifications and a CV. Applications should include contact details of three professional referees who have supervised the candidate in the last five years. One referee must be the applicant’s most recent manager. Only applications that address the stipulated duties and meet the required qualifications will be considered. Applications should be sent no later than: 1st August 2017
Danish Refugee Council does not charge any kind of fee at any stage of the recruitment process nor does it use recruitment agents.
More Information
- Job City Nairobi
