IT Officer at The Danish Refugee Council 93 views1 applications


The Danish Refugee Council (DRC) provides Relief and Development services in the East Africa & Yemen since 1997. Using a protection of human rights framework, DRC has mainly focused on Somalis who are displaced by conflict. Programmes include protection, livelihoods, food and NFI distribution, water and sanitation, and advocacy amongst others. In addition to this, we have two regional platforms hosted in Nairobi, Regional Mixed Migration and Regional Durable Solutions Secretariat. The regional office supports seven counties including Yemen, Ethiopia, Djibouti, Somalia, Kenya, Uganda and Tanzania.

IT Officer  

Provide technical support and be the main point of contact for IT related issues at Regional Office and is responsible for planning, development and implementation of hardware, software applications, programming and systems network & integration of a management information system.

The position has linkages with country IT Officers, HQ IT staff and provides support and training to countries as and when required.

IT Officer Job Responsibilities

  • Function as the main point of contact for IT related issues in the use of computers, software and other communication equipment
  • Design, develop and maintain computer networks
  • Provide technical advisory services in relation to new networking or appropriate technology for office use
  • Troubleshoot/diagnose problems and react accordingly
  • Advise and instruct staff (users) on IT best practices, internet and e-mail usage and appropriate course of action where problems are encountered
  • Liaise with Regional IT Manager on IT equipment, repair and replacement
  • Regular inventory update and tracking of IT equipment and software in use
  • Carry out on the job training for staff as required.
  • Carry out computer audit trails
  • Perform preventive maintenance services of IT equipment and peripherals as needed
  • Interface with users to identify computer related needs and provide appropriate software/hardware support applicable to those needs
  • Support release of information relating to systems upgrades and changes to processes

Qualifications for the IT Officer Job

  • Bachelor’s degree in Information Technology or other related field from a recognized institution
  • At least 3 years’ experience in an INGO in a busy IT support environment
  • Experience of working with networked computing systems/windows TCP/IT networking experience
  • Experience working with LINUX servers
  • Knowledge of and competence in Microsoft operating system and office suite
  • High level of hardware/software trouble shooting experience
  • Able to work under harsh and extreme conditions, good judgment and problem solving skills
  • Demonstrate a customer-focused, motivated and pro-active approach to work
  • Excellent communication skills, and fluent in spoken English and Kiswahili
  • Strong planning, organization and problem solving skills with ability to work hands-on, independently, and within team in a difficult work environment
  • Ability to travel regularly to field locations

More Information

  • Job City Nairobi
  • This job has expired!
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The Danish Refugee Council is currently implementing a broad range of activities relevant to conflict affected communities and persons. The activities are categorized in ten sectors:

Shelter and Non-food Items, Food Security, Protection, Income Generation, Coordination & Operational Services, Community Infrastructure & Services, Humanitarian Mine Action, Armed Violence Reduction (AVR), Water, Sanitation & Hygiene (WASH), and Education.

Here you can read some short exemplifications of what types of activities the respective sectors include:

Shelter and Non-food Items: Provision of emergency shelter, emergency cash grants, rehabilitation of housing, distribution of non-food items (NFIs) and provision of return and repatriation kits.

Food Security: Emergency food provision or food voucher programmes. Training and capacity development in agriculture, agricultural inputs (e.g. tools and seeds), agricultural grants.

Protection: Advocacy for the rights of displaced people in their context of displacement, child protection initiatives, individual protection assistance based on vulnerability, legal aid, land & property rights, sexual and gender-based violence prevention, registration services for the internally displaced and refugees, monitoring of rights and rights awareness-raising, facilitation of return and repatriation processes.

Income Generation: Business training and SME development, business grants, life-skills training, literacy and numeracy training, vocational training, micro-credit loans, savings groups, group enterprise development and facilitation.

Coordination & Operational Services: Coordination and management of refugee and IDP camps, active participation in UN cluster coordination, humanitarian surveys and studies, facilitation of NGO Networks focused on displacement solutions, capacity development, training and support to local NGOs, secondment of experts to UN emergency operations worldwide

Community Infrastructure & Services: Provision of physical infrastructure like roads, bridges, community centres, irrigation systems or other community structures, facilitation and training of infrastructure management groups at community level, facilitation and funding of community development plans, initiatives for disaster risk reduction at community level.

Humanitarian Mine Action: Manual or mechanical mine clearance, clearance of former battle areas, education for affected communities – with special focus on children on how to avoid harm from mines and UXO, surveys of expected and confirmed mined or UXO areas, explosive ordnance disposal and stockpile destruction, capacity building of national demining institutions.

Armed Violence Reduction (AVR): Education in procedures for safe storage and safe handling of small arms and light weapons (SALW), capacity building of institutions for safety, local and community level conflict management and mitigation.

Water, Sanitation & Hygiene (WASH): Emergency water supply, hygiene item distribution, hygiene information and education, construction of latrines, installation water points, wells and water storage. Water purification.

Education: Education grants and fee support, school feeding programmes, teacher training and support, school materials provision and construction or rehabilitation of school structures.

Connect with us
0 USD Nairobi CF 3201 Abc road Full Time , 40 hours per week Danish Refugee Council (DRC)

The Danish Refugee Council (DRC) provides Relief and Development services in the East Africa & Yemen since 1997. Using a protection of human rights framework, DRC has mainly focused on Somalis who are displaced by conflict. Programmes include protection, livelihoods, food and NFI distribution, water and sanitation, and advocacy amongst others. In addition to this, we have two regional platforms hosted in Nairobi, Regional Mixed Migration and Regional Durable Solutions Secretariat. The regional office supports seven counties including Yemen, Ethiopia, Djibouti, Somalia, Kenya, Uganda and Tanzania.

IT Officer  

Provide technical support and be the main point of contact for IT related issues at Regional Office and is responsible for planning, development and implementation of hardware, software applications, programming and systems network & integration of a management information system.

The position has linkages with country IT Officers, HQ IT staff and provides support and training to countries as and when required.

IT Officer Job Responsibilities

  • Function as the main point of contact for IT related issues in the use of computers, software and other communication equipment
  • Design, develop and maintain computer networks
  • Provide technical advisory services in relation to new networking or appropriate technology for office use
  • Troubleshoot/diagnose problems and react accordingly
  • Advise and instruct staff (users) on IT best practices, internet and e-mail usage and appropriate course of action where problems are encountered
  • Liaise with Regional IT Manager on IT equipment, repair and replacement
  • Regular inventory update and tracking of IT equipment and software in use
  • Carry out on the job training for staff as required.
  • Carry out computer audit trails
  • Perform preventive maintenance services of IT equipment and peripherals as needed
  • Interface with users to identify computer related needs and provide appropriate software/hardware support applicable to those needs
  • Support release of information relating to systems upgrades and changes to processes

Qualifications for the IT Officer Job

  • Bachelor’s degree in Information Technology or other related field from a recognized institution
  • At least 3 years’ experience in an INGO in a busy IT support environment
  • Experience of working with networked computing systems/windows TCP/IT networking experience
  • Experience working with LINUX servers
  • Knowledge of and competence in Microsoft operating system and office suite
  • High level of hardware/software trouble shooting experience
  • Able to work under harsh and extreme conditions, good judgment and problem solving skills
  • Demonstrate a customer-focused, motivated and pro-active approach to work
  • Excellent communication skills, and fluent in spoken English and Kiswahili
  • Strong planning, organization and problem solving skills with ability to work hands-on, independently, and within team in a difficult work environment
  • Ability to travel regularly to field locations
2017-04-30

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