Accountability Assistant 140 views0 applications


Action Against Hunger is the world’s hunger specialist and leader in a global movement that aims to end life – threatening hunger for good within our lifetimes. For 40 years, the humanitarian and development organization has been on the front lines, treating and preventing hunger across nearly 50 countries. It served more than 21 million people in 2018 alone.

We are recruiting to fill the position below:

Job Title: Accountability Assistant

Location: Maiduguri, Borno
Employment Type: Full-time
Direct Line Manager: Logistics Assistant

Responsibilities

  • Support the Accountability Officer to build staff awareness and commitment to a feedback and complaints mechanism, ensuring that all SOPs and AAH core policies are respected
  • Support the setting up the different Feedback and Complaints Response Mechanism in relevant project locations
  • In remote management area, support the establishment of Accountability focal person (training, regular meetings, tracking of their reporting requirements)
  • Management of the toll-free lines
  • Management of the complaints booths
  • Implementation of feedback days and community awareness sessions, sensitization
  • Collection of complaints form from complaints boxes or from other Action Against Hunger staff
  • Respond to enquiries from program beneficiaries
  • Ensure confidentiality of complaint data is respected
  • Support the M&E and Program teams in activity implementation, to ensure beneficiary has access to FCM channels (feedback days, complaints booths, field visits)
  • Ensure the queries of callers using setup hotline are answered while respecting ethical and professional behaviour in accordance with the AAH standard operating procedures and HAP guidelines
  • Ensure complaints are referred to relevant personnel within AAH and in particular sensitive complaints (level 4) are referred to senior management, as per SOP
  • Ensure the lodging all feedback, complaints and response in the FCM database, coming from all channels
  • Ensure complaints are closed within the appropriate timeframe
  • Submit FCM database on monthly basis to Accountability Officer
  • Refer program-specific complaints to relevant program managers for resolution
  • Follow-up and receive weekly feedback, and case status progress related to the internal cases referred to the programs/projects. Ensure all documents and actions taken are documented, and feedback is given back to the complainant.
  • Support trainings of external stakeholders on accountability principles (vendors, community volunteers, health workers, etc.)

Position Requirements

  • Bachelor degree in Management, Social Research, Development Studies or a related field
  • Minimum of 1 year of relevant experience in developing and maintaining accountability and learning activities.
  • Knowledge of accountability especially feedback mechanisms concepts and international humanitarian quality standards
  • Fluency in English and at least one local language (especially Hausa, Fulani and Kanuri, both written and spoken skills)
  • Previous experience in handling feedback mechanism
  • Previous experience of working with NGOs
  • Proven interest & commitment to humanitarian and development principles and demonstrable understanding of conflict/post-conflict development contexts.

Application Closing Date
26th April, 2021.
Note:

  • Action Against Hunger provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability or genetics.
  • Other benefits include but not limited to 100% health care coverage, 24 days paid leave per year, free and direct access to Cross Knowledge e-learning platform.

More Information

  • Job City Maiduguri, Borno State, Nigeria
  • This job has expired!
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Action Against Hunger works to save lives by combating hunger and diseases that threaten the lives of vulnerable communities, through nutrition, food security, water and sanitation, health and advocacy.

Action Against Hunger saves lives while building long-term strategies for self-sufficiency:

  • Lifesaving impact in 45+ countries
  • 6,500+ field staff assisting more than 14.9 million people in 2015
  • 35+ years of expertise in contexts of conflict, disasters and food crises

Our global efforts save hundreds of thousands of lives each year, but millions of malnourished children remain in need of lifesaving treatment.

Why Our Work Matters

Deadly malnutrition claims the lives of 1 million children each year, even though it’s:

  1. PREDICTABLE: We know where and when to expect acute malnutrition
  2. PREVENTABLE: We know how to help children stay healthy
  3. TREATABLE: Therapeutic ready-to-use foods can help save millions
  4. AFFORDABLE: Just $45 can provide a child with lifesaving treatment

You can trust Action Against Hunger. Here’s why:

  • Highest four-star rating from Charity Navigator, ten years in a row
  • Listed as an “A”-rated organization by CharityWatch
  • We're accountable, meeting all 20 Better Business Bureau standards
  • Earned Guidestar's Gold Participant Seal for our commitment to transparency
  • Awarded the “Best in America” seal by the Independent Charities of America

What Others Are Saying

Don’t take it from us: here’s what others have to say of our work:

“Action Against Hunger is a NGO that is action oriented. I can truthfully say that they deliver services to those in need and are very present on the ground. They make lasting positive change in the lives of people. I worked for them in four countries and have a good understanding of how they work.”

– Holimata, Great Nonprofits Review

“Action Against Hunger is in war-torn countries that many fear to tread. They are technical people… that forgo the comforts of modern life to assist local populations and refugees at the most fundamental level in the most dangerous locales. They provide nutrition, healthcare, sanitation, and food sustainability. They train populations to be self-sufficient. Although these dedicated men and women want to eliminate the need for their services, humanity is not willing and forces them to witness the most heinous actions.”

– President Nelson Mandela, Recipient, Action Against Hunger Humanitarian Prize 2004

“As a field worker and a partner... I recommend Action Against Hunger as an effective and important organization. Through their integrated approach and expertise in nutrition, food security and water, sanitation and hygiene they are saving lives and improving them for years to come in some of the poorest parts of the planet.”

– Water Advocate, Great Nonprofits Review, Dec. 8, 2011

“Action Against Hunger—the title speaks for itself. This is a remarkable organization with a staff of energetic, enthusiastic and deeply committed people who are determined to make a difference to the lives of thousands of people. There are millions who do not have access to clean water, food, health services or education. They are condemned to a grinding life of poverty with no choices. Action Against Hunger is changing this. Their training programs are improving the quality of life and health and, above all, bringing hope to thousands in underdeveloped countries. I commend them for their outstanding work and welcome the opportunity to express my support.”

– Desmond Tutu, Archbishop Emeritus, Recipient, Action Against Hunger Humanitarian Prize 2006

“I’ve been covering humanitarian crises since the early 1990s and have often been impressed by the work of Action Against Hunger. They are among the first to respond when tragedies unfold, and they work to ensure that communities have a fighting chance to get back on their feet... The nightly news can often seem overwhelming, but it’s important to remember there are effective ways to fight hunger and overcome poverty, and along with groups like Action Against Hunger, you can become part of the solution.”

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More jobs from Action Against Hunger
0 USD Maiduguri, Borno State, Nigeria CF 3201 Abc road Fixed Term , 40 hours per week Action Against Hunger

Action Against Hunger is the world’s hunger specialist and leader in a global movement that aims to end life - threatening hunger for good within our lifetimes. For 40 years, the humanitarian and development organization has been on the front lines, treating and preventing hunger across nearly 50 countries. It served more than 21 million people in 2018 alone.

We are recruiting to fill the position below:Job Title: Accountability AssistantLocation: Maiduguri, Borno Employment Type: Full-time Direct Line Manager: Logistics Assistant
Responsibilities
  • Support the Accountability Officer to build staff awareness and commitment to a feedback and complaints mechanism, ensuring that all SOPs and AAH core policies are respected
  • Support the setting up the different Feedback and Complaints Response Mechanism in relevant project locations
  • In remote management area, support the establishment of Accountability focal person (training, regular meetings, tracking of their reporting requirements)
  • Management of the toll-free lines
  • Management of the complaints booths
  • Implementation of feedback days and community awareness sessions, sensitization
  • Collection of complaints form from complaints boxes or from other Action Against Hunger staff
  • Respond to enquiries from program beneficiaries
  • Ensure confidentiality of complaint data is respected
  • Support the M&E and Program teams in activity implementation, to ensure beneficiary has access to FCM channels (feedback days, complaints booths, field visits)
  • Ensure the queries of callers using setup hotline are answered while respecting ethical and professional behaviour in accordance with the AAH standard operating procedures and HAP guidelines
  • Ensure complaints are referred to relevant personnel within AAH and in particular sensitive complaints (level 4) are referred to senior management, as per SOP
  • Ensure the lodging all feedback, complaints and response in the FCM database, coming from all channels
  • Ensure complaints are closed within the appropriate timeframe
  • Submit FCM database on monthly basis to Accountability Officer
  • Refer program-specific complaints to relevant program managers for resolution
  • Follow-up and receive weekly feedback, and case status progress related to the internal cases referred to the programs/projects. Ensure all documents and actions taken are documented, and feedback is given back to the complainant.
  • Support trainings of external stakeholders on accountability principles (vendors, community volunteers, health workers, etc.)
Position Requirements
  • Bachelor degree in Management, Social Research, Development Studies or a related field
  • Minimum of 1 year of relevant experience in developing and maintaining accountability and learning activities.
  • Knowledge of accountability especially feedback mechanisms concepts and international humanitarian quality standards
  • Fluency in English and at least one local language (especially Hausa, Fulani and Kanuri, both written and spoken skills)
  • Previous experience in handling feedback mechanism
  • Previous experience of working with NGOs
  • Proven interest & commitment to humanitarian and development principles and demonstrable understanding of conflict/post-conflict development contexts.

Application Closing Date 26th April, 2021. Note:

  • Action Against Hunger provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability or genetics.
  • Other benefits include but not limited to 100% health care coverage, 24 days paid leave per year, free and direct access to Cross Knowledge e-learning platform.
2021-04-27

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