Accountability Officer 129 views1 applications


Catholic Relief Services a Development Organization is seeking qualified, experienced, and highly motivated Accountability Officer who will manage ACER II’s Feedback and Response Mechanism (FRM). The FRM aims to strengthen project accountability by providing a channel for community members to raise questions, suggestions, and concerns about the project and services received and by outlining actions to be taken in response. You will ensure all cases are addressed and closed appropriately, provide continuous sensitization to project staff, partners, and the communities on accountability and safeguarding, and monitor additional data collection needs related to project accountability. You will be working directly with local partners and community members, coordinating, as needed, various monitoring, evaluation, accountability, and learning (MEAL)-related project activities and events in support of Catholic Relief Services’ (CRS) work to serve the poor and vulnerable. Your service and community relations skills ensure that the local partners and communities feed into and benefit from the project that consistently applies best practices and continuously works towards improving its impact. You will provide consistent and high-quality service and contribute to the proper stewardship of resources to help ensure operational effectiveness in support of high-quality programming.

The position is based in Bamenda/Cameroon

Primary Responsibilities:

· Lead the implementation of the project’s feedback and response mechanism (FRM), actively seeking and responding to feedback from all members of targeted communities and other stakeholders as defined by the FRM.

· Conduct continuous sensitization and capacity building with project staff, partners, participants and communities on accountability and safeguarding principles and on how to use the project’s FRM.

· Monitor and resolve any deficiencies detected in FRM channels, including telephone numbers/hotline(s), suggestion boxes, feedback registers, and complaint forms/ face-to-face reporting. Ensure all applicable parties have access to these reporting channels.

· Lead the entry of complete and detailed feedback into CommCare database and ensure all cases are addressed and closed appropriately. Compile, analyze, and write weekly tallies and monthly reports related to the project’s FRM.

· Resolve cases that can be dealt with immediately, work with MEAL Project Officer and/or Project Coordinator to resolve more complex cases, and escalate any sensitive cases, as defined by the FRM.

· Support the coordination and monitoring of project MEAL activities at the field level, ensuring implementation schedules are met as per the detailed activity plan, and that adherence to MEAL-related systems for quality project implementation are strengthened.

· Coordinate communication and facilitate MEAL and FRM-related information sharing among the project team, implementing partners, and project participants at the community level to assist local partners in strengthening community interest, involvement and support networks.

· Liaise with various community stakeholders and mobilize them to ensure full involvement of community leaders, community representatives, and local government representatives in the overall implementation and improvement of project FRM and wider MEAL activities.

· Contribute to program learning by posing thoughtful questions, reflecting upon and sharing with project management the information gathered from community members and partners.

Qualifications and Experience:

· Bachelor’s Degree in Statistics or related field required. Additional experience may substitute for some education.

· Minimum of two to three years of relevant field-based experience in community development, mobilization, MEAL / and or reporting is

· required, preferably with an international NGO. Volunteer experience will be considered.

· Experience in developing and managing accountability mechanisms; experience working in emergency context a plus.

· Ability to work independently, under pressure, to plan and prioritize work with minimal supervision

· Additional education may substitute for some experience.

· Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint).

Personal Skills

· Good time management skills with ability to work on multiple tasks

· Strong customer service orientation with good communication and interpersonal skills

· Strong critical thinking and creative problem-solving skills with ability to make sound judgment.

· Strong relationship management skills with ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settings

· Independent work ethic and ability to complete tasks with minimal supervision.

· Strong written and verbal communication skills with ability to write reports.

· Proactive, results-oriented, and service-oriented.

· MEAL skills and experience preferred.

· Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems.

Required Travel: Must be willing and able to travel up to 40% within country required as needed.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

How to apply

Application Process:

Application files including Cover letter and CV, 3 References, and copies of relevant supporting documents to the application should be forwarded to The Resident Representative ONLY by email to: [email protected] specifying “**Accountability Officer -ACER II “**in the e-mail subject line. Closing date: December 10th, 2021, at 2 pm.

Incomplete applications or applications received after the deadline will not be considered.

This position is a local position and only open for National Cameroonians in country.

Females’ candidates are strongly encouraged to apply, and only shortlisted candidates will be contacted.

By applying to this job, I understand and acknowledge that this organization requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. Further, I understand that if I am a successful candidate, I will be subject to a comprehensive background check, and my personal/professional references will be asked to evaluate my behaviors related to the agency Safeguarding Policy

More Information

  • Job City Bamenda
  • This job has expired!
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Catholic Relief Services was founded in 1943 by the Catholic Bishops of the United States to serve World War II survivors in Europe. Since then, we have expanded in size to reach more than 100 million people in 101 countries on five continents.

Our mission is to assist impoverished and disadvantaged people overseas, working in the spirit of Catholic social teaching to promote the sacredness of human life and the dignity of the human person. Although our mission is rooted in the Catholic faith, our operations serve people based solely on need, regardless of their race, religion or ethnicity. Within the United States, CRS engages Catholics to live their faith in solidarity with the poor and suffering people of the world.

CRS is motivated by the example of Jesus Christ to ease suffering, provide development assistance, and foster charity and justice. We are committed to a set of Guiding Principles and hold ourselves accountable to each other for them.

Watch what happens when little miracles touch the lives of the most vulnerable people around the world. Witness the lifesaving help and hope provided by Catholic Relief Services. Take a look at just how far your heart can reach.

As the official international humanitarian agency of the Catholic community in the United States, CRS is governed by a board of directors comprising clergy, most of them bishops elected by the United States Conference of Catholic Bishops, as well as religious and Catholic lay men and women.

CRS maintains strict standards of efficiency, accountability and transparency: 93% of our expenditures go directly to programs.

CRS' commitment to Catholic teaching

Catholic Relief Services is a manifestation of love for our brothers and sisters around the globe by the Catholic community of the United States. We protect, defend and advance human life around the world by directly meeting basic needs and advocating solutions to injustice. CRS is a pro-life organization dedicated to preserving the sacredness and dignity of human life from conception to natural death. Every aspect of our work is to help life flourish. We are resolute in our commitment to the Church and its teaching.

As a part of the Universal Church, we work with local Catholic institutions around the world. As a Catholic agency that provides assistance to people in need in 101 countries without regard to race, religion or nationality, we also participate in humanitarian initiatives undertaken by a range of groups, including governments, other faith communities and secular institutions. Although some positions and practices of these institutions are not always consistent with the full range of Catholic teaching, CRS' work with these institutions always focuses only on activities that are fully consistent with Catholic teachings.

CRS employs Catholics as well as non-Catholics. Membership in professional associations enables our staff to obtain information and technological advances that best prepare us to serve those in our care—and we do so in full accordance with Catholic teachings. Our staff members also belong to coalitions that extend the reach of services to poor people who often live in remote areas where CRS does not operate. These coalitions give CRS a platform to present effective methods and procedures that demonstrate the efficacy of Catholic approaches to health and family planning. These are our opportunities to make space in the public sphere for the Catholic viewpoint and to witness to our faith.

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0 USD Bamenda CF 3201 Abc road Fixed Term , 40 hours per week Catholic Relief Services

Catholic Relief Services a Development Organization is seeking qualified, experienced, and highly motivated Accountability Officer who will manage ACER II’s Feedback and Response Mechanism (FRM). The FRM aims to strengthen project accountability by providing a channel for community members to raise questions, suggestions, and concerns about the project and services received and by outlining actions to be taken in response. You will ensure all cases are addressed and closed appropriately, provide continuous sensitization to project staff, partners, and the communities on accountability and safeguarding, and monitor additional data collection needs related to project accountability. You will be working directly with local partners and community members, coordinating, as needed, various monitoring, evaluation, accountability, and learning (MEAL)-related project activities and events in support of Catholic Relief Services’ (CRS) work to serve the poor and vulnerable. Your service and community relations skills ensure that the local partners and communities feed into and benefit from the project that consistently applies best practices and continuously works towards improving its impact. You will provide consistent and high-quality service and contribute to the proper stewardship of resources to help ensure operational effectiveness in support of high-quality programming.

The position is based in Bamenda/Cameroon

Primary Responsibilities:

· Lead the implementation of the project’s feedback and response mechanism (FRM), actively seeking and responding to feedback from all members of targeted communities and other stakeholders as defined by the FRM.

· Conduct continuous sensitization and capacity building with project staff, partners, participants and communities on accountability and safeguarding principles and on how to use the project’s FRM.

· Monitor and resolve any deficiencies detected in FRM channels, including telephone numbers/hotline(s), suggestion boxes, feedback registers, and complaint forms/ face-to-face reporting. Ensure all applicable parties have access to these reporting channels.

· Lead the entry of complete and detailed feedback into CommCare database and ensure all cases are addressed and closed appropriately. Compile, analyze, and write weekly tallies and monthly reports related to the project’s FRM.

· Resolve cases that can be dealt with immediately, work with MEAL Project Officer and/or Project Coordinator to resolve more complex cases, and escalate any sensitive cases, as defined by the FRM.

· Support the coordination and monitoring of project MEAL activities at the field level, ensuring implementation schedules are met as per the detailed activity plan, and that adherence to MEAL-related systems for quality project implementation are strengthened.

· Coordinate communication and facilitate MEAL and FRM-related information sharing among the project team, implementing partners, and project participants at the community level to assist local partners in strengthening community interest, involvement and support networks.

· Liaise with various community stakeholders and mobilize them to ensure full involvement of community leaders, community representatives, and local government representatives in the overall implementation and improvement of project FRM and wider MEAL activities.

· Contribute to program learning by posing thoughtful questions, reflecting upon and sharing with project management the information gathered from community members and partners.

Qualifications and Experience:

· Bachelor’s Degree in Statistics or related field required. Additional experience may substitute for some education.

· Minimum of two to three years of relevant field-based experience in community development, mobilization, MEAL / and or reporting is

· required, preferably with an international NGO. Volunteer experience will be considered.

· Experience in developing and managing accountability mechanisms; experience working in emergency context a plus.

· Ability to work independently, under pressure, to plan and prioritize work with minimal supervision

· Additional education may substitute for some experience.

· Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint).

Personal Skills

· Good time management skills with ability to work on multiple tasks

· Strong customer service orientation with good communication and interpersonal skills

· Strong critical thinking and creative problem-solving skills with ability to make sound judgment.

· Strong relationship management skills with ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settings

· Independent work ethic and ability to complete tasks with minimal supervision.

· Strong written and verbal communication skills with ability to write reports.

· Proactive, results-oriented, and service-oriented.

· MEAL skills and experience preferred.

· Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems.

Required Travel: Must be willing and able to travel up to 40% within country required as needed.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

How to apply

Application Process:

Application files including Cover letter and CV, 3 References, and copies of relevant supporting documents to the application should be forwarded to The Resident Representative ONLY by email to: [email protected] specifying “**Accountability Officer -ACER II “**in the e-mail subject line. Closing date: December 10th, 2021, at 2 pm.

Incomplete applications or applications received after the deadline will not be considered.

This position is a local position and only open for National Cameroonians in country.

Females’ candidates are strongly encouraged to apply, and only shortlisted candidates will be contacted.

By applying to this job, I understand and acknowledge that this organization requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. Further, I understand that if I am a successful candidate, I will be subject to a comprehensive background check, and my personal/professional references will be asked to evaluate my behaviors related to the agency Safeguarding Policy

2021-12-11

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