Application Support Specialist 608 views0 applications


The Application Support Specialist at the IRC will provide timely support to the daily operation of business applications at the IRC. The candidate must possess excellent interpersonal skills, and the ability to work well in a diverse, multicultural environment. The candidate should also have a sense of ownership over all applications and should ensure smooth daily operation of all application in the position’s purview.

The position will initially focus on configuring and supporting the Budget vs Actual (BvA) system. BvA is a management report that shows how much of a grant was spent, committed, and how much remains at the end of a month. This position’s portfolio will grow to include other applications in the near future.

Major Responsibilities:

Primary responsibilities include but are not limited to:

• Perform advanced-level application troubleshooting, problem diagnosis, administration, and configuration for BvA, GSC, and Finance systems, leveraging specialized knowledge and training in aforementioned applications

• Escalate L3 support requests to Project Managers, Business Systems Managers, or Developers as necessary; track issue through to completion

• Develop recommendations for application enhancements using comprehensive reporting and results of trend analysis identifying user issues

• Build and maintain ownership of knowledge base for commonly encountered issues within applications

• Oversee the development, implementation, and enforcement of workflows to streamline application support

• Author and oversee all technical documentation necessary to facilitate usage and adoption of applications, including user and admin guides; routinely review documentation to ensure accuracy

• Plan and host ad-hoc webinars, tele-conferences, and/or in-person meetings to better train and support application users

• Collaborate with Project Managers and Business Systems Managers to administer and configure applications to meet business needs

• Oversee application testing to ensure features are fully functional

Job Requirements

Experience Requirements

• Minimum 3 years of IT and business/industry work specializing in web applications

Knowledge and Skill Requirements

• Strong written and oral communication and interpersonal skills

• Strong sense of customer service

• Working knowledge of applications being implemented

• Works well with others in an integrated team environment

• Fast and independent learner

• Intercultural competence

• Self-motivated and a problem solver

• Strong computer literacy, including proficiency in Microsoft 365

• A sense of personal ownership of the applications, and the drive to keep customers well satisfied with the level of support they receive

Preferred Additional Qualifications

• Knowledge of French is a plus

• Bachelor’s degree in computer science, information systems, business administration, or related field; or equivalent work experience

• Knowledge of Agile development methodology a plus

• Experience with ServiceNow as an incident management tool a plus

Working Environment

• The position will work in the Nairobi, Kenya iHUB location and is expected to be on-site

• Standard office work environment

• At the moment, this position will be remote and candidate must be able to fulfill all job responsibilities remotely.

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

More Information

  • Job City Nairobi
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The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

Since October 2012, the IRC has been responding to humanitarian needs of Nigerians. The IRC initially intervened in response to floods that affected over 7 million people across the country, destroying harvest and damaging homes. The IRC is currently implementing programs in Health, Protection, WASH, Nutrition, Food Security, and Women’s Protection and Empowerment (WPE) in Adamawa and Borno States in North-Eastern Nigeria.

The IRC is dedicated to making women and adolescent girls healthier from the earliest phase of acute crises (a target group most vulnerable during crisis) and implements evidence-based reproductive health interventions in line with the SPHERE-standard Minimum Initial Service Package for Reproductive Health in Crises (MISP). The goal is to ensure that the IRC’s health responses in emergencies include the core package of Reproductive Health (RH) services in its interventions.

The IRC’s Reproductive Health (RH) program is currently implementing (MISP) for RH in 4 health care centers in MMC and Jere LGAs and 1 IDP camp clinic. In addition the program is starting up an emergency mobile programming outside of these areas of Maiduguri in coordination with the WPE team. The focus of this program is to provide quality comprehensive RH and WPE services to conflict-affected women and girls in a timely manner. In addition to the mobile program, the WPE and RH joint mobile teams will be in charge of rapid assessments and rapid response. The mobile teams will be focused in the newly opened LGAs and emergency areas previously inaccessible due to conflict and insecurity. These teams will provide life-saving services to populations outside of Maiduguri, who have not had access to services in approximately 3 years.

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0 USD Nairobi CF 3201 Abc road Full Time , 40 hours per week International Rescue Committee

The Application Support Specialist at the IRC will provide timely support to the daily operation of business applications at the IRC. The candidate must possess excellent interpersonal skills, and the ability to work well in a diverse, multicultural environment. The candidate should also have a sense of ownership over all applications and should ensure smooth daily operation of all application in the position's purview.

The position will initially focus on configuring and supporting the Budget vs Actual (BvA) system. BvA is a management report that shows how much of a grant was spent, committed, and how much remains at the end of a month. This position's portfolio will grow to include other applications in the near future.

Major Responsibilities:

Primary responsibilities include but are not limited to:

• Perform advanced-level application troubleshooting, problem diagnosis, administration, and configuration for BvA, GSC, and Finance systems, leveraging specialized knowledge and training in aforementioned applications

• Escalate L3 support requests to Project Managers, Business Systems Managers, or Developers as necessary; track issue through to completion

• Develop recommendations for application enhancements using comprehensive reporting and results of trend analysis identifying user issues

• Build and maintain ownership of knowledge base for commonly encountered issues within applications

• Oversee the development, implementation, and enforcement of workflows to streamline application support

• Author and oversee all technical documentation necessary to facilitate usage and adoption of applications, including user and admin guides; routinely review documentation to ensure accuracy

• Plan and host ad-hoc webinars, tele-conferences, and/or in-person meetings to better train and support application users

• Collaborate with Project Managers and Business Systems Managers to administer and configure applications to meet business needs

• Oversee application testing to ensure features are fully functional

Job Requirements

Experience Requirements

• Minimum 3 years of IT and business/industry work specializing in web applications

Knowledge and Skill Requirements

• Strong written and oral communication and interpersonal skills

• Strong sense of customer service

• Working knowledge of applications being implemented

• Works well with others in an integrated team environment

• Fast and independent learner

• Intercultural competence

• Self-motivated and a problem solver

• Strong computer literacy, including proficiency in Microsoft 365

• A sense of personal ownership of the applications, and the drive to keep customers well satisfied with the level of support they receive

Preferred Additional Qualifications

• Knowledge of French is a plus

• Bachelor's degree in computer science, information systems, business administration, or related field; or equivalent work experience

• Knowledge of Agile development methodology a plus

• Experience with ServiceNow as an incident management tool a plus

Working Environment

• The position will work in the Nairobi, Kenya iHUB location and is expected to be on-site

• Standard office work environment

• At the moment, this position will be remote and candidate must be able to fulfill all job responsibilities remotely.

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

2021-10-26

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