Assistant PSP IG Officer, Pretoria, South Africa 133 views0 applications


Closing date: Thursday, 19 May 2022

Eligible Applicants: – Candidates must be South African Nationals.

  • Interested staff members should consult the Administrative Instruction on Recruitment and Assignment of Locally Recruited Staff (RALS, UNHCR/AI/2020/1/Rev.2). If you have questions regarding your eligibility, you may also contact the HR Unit.
  • In line with the RALS, the below category of candidates are eligible to apply for internally/externally advertised vacancies.
  • Group 1 candidates: Current NPO staff members holding an indefinite or fixed-term appointment are eligible to apply to advertised positions in the NPO category at their personal grade and one grade below or above, as Group 1 candidates.
  • External candidates: All other candidates are eligible to apply to positions in the NPO category as external candidates, including GS staff members holding a university degree and fulfilling eligibility requirements, regardless of grade or length of service, who may apply to any vacant NPO position in their country of assignment for which they qualify. External candidates must meet the essential minimum requirements of the position.

Procedures and Eligibility: Submission of applications:

  • Interested group 1 applicants need to apply through MSRP – Self-Service – Recruiting Activities – Careers (please search by JO36661 number or by Location). Please update your personal profiles with all required information in order to be able to apply. Please consult the attached documents for further guidance on how to update the personal profile.
  • Interested External applicants need to apply online and complete the mandatory motivation letter. For help with logging in to the MSRP External Portal, or with online applications, please contact the HR Unit well before the deadline to allow sufficient time for any technical problem to be resolved. External vacancies are posted on the external UNHCR website and applicants who do not have internal status must apply through the external UNHCR website. https://www.unhcr.org/careers.html – Careers – Career opportunities – Other Opportunities – Vacancies – sort by Location or search by Job Opening number.
  • Applications will be accepted only via the online portals. Please do not send application via email.
  • Not signed, incomplete and late applications will not be accepted. Only shortlisted candidates will be contacted. Shortlisted candidates will be required to sit for a written test and oral interview. UNHCR does not charge a fee at any stage of the recruitment process (application, interview, processing or any other fees).
  • The evaluation of applicants will be conducted based on the information submitted during the application. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
  • UNHCR strongly encourages qualified female applicants to apply. UNHCR seeks to ensure that male and female employees are given equal career opportunities. UNHCR is committed to achieving workforce diversity in terms gender, disability, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation. All applications will be treated with the strictest confidentiality.
  • UNHCR has a zero-tolerance policy against Sexual Exploitation and Abuse (SEA). SEA is unacceptable behavior and prohibited conduct for UNHCR personnel. It constitutes acts of serious misconduct and is therefore grounds for disciplinary measures, including dismissal. Any concerns or suspicions about a possible case of SEA should be reported immediately to the Inspector General’s Office (IGO) at [email protected] or through the online complain form at https://www.unhcr.org/php/complaints.php or by confidential fax: +41 22 739 73 80.

Duties and Qualifications: Assistant PPH Officer

Organizational Setting and Work Relationships The Private Sector Partnerships Service (PSP) sits within UNHCR’s Division of External Relations (DER) and is responsible for mobilizing resources for refugees from the private sector. UNHCR has developed a Private Sector Fundraising Strategy 2018-2025 which has the ambition of growing PSP into a service capable of generating $1 Billion annually and identifies priority fundraising markets and regions.

Individual Giving (IG) is targeted at the general public to secure the support of individuals through regular, unrestricted donations, cash appeals and legacies. The aim is to generate both monthly and one-time donations from individuals using various channels and methods including direct mail, face-to-face fundraising, telemarketing, digital fundraising, DRTV and emergency fundraising, with focus on strong donor loyalty and lifetime value.

The purpose is to maximize the donor base from the individual giving (IG) for UNHCR, those with the ability to provide donations of between $1 to $10.000 per year to UNHCR.

South Africa is considered one of the more mature and developed fundraising markets on the continent. This is due to the historical giving nature of South Africans as evident by the presence of other INGO’s such as UNICEF, Save the Children, and Greenpeace who are running successful individual giving fundraising programs in the country in the form of F2F, telemarketing, digital acquisition among others. This speaks to the great potential of individual giving in South Africa as a fundraising program. The program is currently at the testing phase. PSP Africa is looking to hire an individual with IG fundraising experience in South Africa to support the IG strategy development.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties

  • Contribute to the overall development and implementation of the Private Sector fundraising programme.
  • Contribute to embedding digital transformation and supporter experience across all Individual Giving activity in line with the global strategy.
  • Effectively manage the donor acquisition programme through several channels, potentially including face-to-face fundraising using both outsourced and in-house methods, digital fundraising, cold direct mail, direct response television and printed media.
  • Effectively manage the donor retention and donor development programme through several channels including direct mail, email telemarketing and SMS.
  • Co-ordinate fundraising communications and donor acquisition activities during emergency fundraising situations as fast and as effectively as possible and maintain accurate emergency response procedures.
  • Contribute to the evolution of the Individual Giving fundraising programme by looking for opportunities to appropriately grow, diversify and utilise new technology.
  • Co-ordinate integrated fundraising projects across different departments.
  • Work closely with the major donor team to identify and migrate potential major donors.
  • Co-ordinate and/or manage relations with partners, media, contractors and suppliers for PSP programmes.
  • Co-ordinate and/or manage the PSP donor database ensuring that donor records are kept up to date. Produce ongoing analysis and monitor PSP campaign results.
  • Contribute to donor understanding through ongoing research and analysis, and to implementing segmentation strategies for `one to many—- marketing activities.
  • Monitor all key performance indicators and analysis to support and inform the Individual Giving strategy and its implantation.
  • Contribute to the development of National Growth Fund submissions for Individual Giving fundraising to secure funding to increase and develop the donor base.
  • Manage and/or oversee the Individual Giving budgets and complete quarterly reports including forecasts, and progress reports as required.
  • Keep abreast of UNHCR’s work globally and communicate relevant information to existing and prospective audiences.
  • Perform other related duties that may be required.

Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For P1/NOA – 1 year relevant experience with Undergraduate degree; or no experience with Graduate degree; or no experience with Doctorate degree

Field(s) of Education Marketing, Social Sciences, Political, International Relations, Economics, Business Administration or other relevant field. (Field(s) of Education marked with an asterisk* are essential)

Relevant Job Experience

Essential Minimum of one year of professional experience in Private Sector Fundraising and in particular Individual Giving. Expertise and up-to-date knowledge of donor acquisition channels (Face-to-Face, Digital, Mail and DRTV desirable), donor retention and donor development methods. Proven project management skills for integrated fundraising or communications campaigns. Proven ability to meet fundraising targets. Experience in relationship management with Suppliers and Supporters. Proficiency in, and experience working with Microsoft Office. Proven ability to deal with multiple tasks/projects.

Desirable Knowledge of the United Nations and working within the United Nations. Experience emergency fundraising, monthly giving, middle level giving and legacy marketing. Analytical and creative thinking ability.

Functional Skills IT-Computer Literacy PS-Fundraising (incl. operations, programmes) PS-Managing corporate partnerships IT-Business Intelligence (BI) PS-Private sector fundraising and partnerships PS-Fundraising – High Net Worth Individuals (HNWI) PS-Partnerships / Individual Giving Programmes PS-Middle donor programme development and management PS-Emergency Fundraising PS-Fundraising materials production and management PS-Fundraising from foundations PS-Management of Private Sector Fundraising Investments in new markets CL-Multi-stakeholder Communications with Partners, Government & Community (Functional Skills marked with an asterisk* are essential)

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Position Competencies: Competency requirements: Core Competencies – Accountability – Communication – Organizational Awareness – Teamwork & Collaboration – Commitment to Continuous Learning – Client & Result Orientation

Managerial Competencies – Empowering and Building Trust – Managing Resources – Managing Performance

Cross-Functional Competencies – Negotiation and Conflict Resolution – Political Awareness – Stakeholder Management

Language Requirements: Language Requirements: For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

Additional Information

Only shortlisted candidates will be contacted. Shortlisted candidates will be required to sit for a written test and/or oral interview.

Closing Date

Closing date 20 May 2022

More Information

  • Job City Pretoria, South Africa
  • This job has expired!
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The Office of the United Nations High Commissioner for Refugees (UNHCR), also known as the UN Refugee Agency, is a United Nations programme mandated to protect and support refugees at the request of a government or the UN itself and assists in their voluntary repatriation, local integration or resettlement to a third country. Its headquarters are in Geneva, Switzerland, and it is a member of the United Nations Development Group.

The UNHCR has won two Nobel Peace Prizes, once in 1954 and again in 1981

The office of the United Nations High Commissioner for Refugees (UNHCR) was created in 1950, during the aftermath of the Second World War, to help millions of Europeans who had fled or lost their homes. We had three years to complete our work and then disband. Today, over 66 years later, our organization is still hard at work, protecting and assisting refugees around the world. With your support, we can continue.

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0 USD Pretoria, South Africa CF 3201 Abc road Fixed Term , 40 hours per week United Nations High Commissioner for Refugees (UNHCR)

Closing date: Thursday, 19 May 2022

Eligible Applicants: - Candidates must be South African Nationals.

  • Interested staff members should consult the Administrative Instruction on Recruitment and Assignment of Locally Recruited Staff (RALS, UNHCR/AI/2020/1/Rev.2). If you have questions regarding your eligibility, you may also contact the HR Unit.
  • In line with the RALS, the below category of candidates are eligible to apply for internally/externally advertised vacancies.
  • Group 1 candidates: Current NPO staff members holding an indefinite or fixed-term appointment are eligible to apply to advertised positions in the NPO category at their personal grade and one grade below or above, as Group 1 candidates.
  • External candidates: All other candidates are eligible to apply to positions in the NPO category as external candidates, including GS staff members holding a university degree and fulfilling eligibility requirements, regardless of grade or length of service, who may apply to any vacant NPO position in their country of assignment for which they qualify. External candidates must meet the essential minimum requirements of the position.

Procedures and Eligibility: Submission of applications:

  • Interested group 1 applicants need to apply through MSRP - Self-Service - Recruiting Activities - Careers (please search by JO36661 number or by Location). Please update your personal profiles with all required information in order to be able to apply. Please consult the attached documents for further guidance on how to update the personal profile.
  • Interested External applicants need to apply online and complete the mandatory motivation letter. For help with logging in to the MSRP External Portal, or with online applications, please contact the HR Unit well before the deadline to allow sufficient time for any technical problem to be resolved. External vacancies are posted on the external UNHCR website and applicants who do not have internal status must apply through the external UNHCR website. https://www.unhcr.org/careers.html - Careers - Career opportunities - Other Opportunities - Vacancies - sort by Location or search by Job Opening number.
  • Applications will be accepted only via the online portals. Please do not send application via email.
  • Not signed, incomplete and late applications will not be accepted. Only shortlisted candidates will be contacted. Shortlisted candidates will be required to sit for a written test and oral interview. UNHCR does not charge a fee at any stage of the recruitment process (application, interview, processing or any other fees).
  • The evaluation of applicants will be conducted based on the information submitted during the application. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
  • UNHCR strongly encourages qualified female applicants to apply. UNHCR seeks to ensure that male and female employees are given equal career opportunities. UNHCR is committed to achieving workforce diversity in terms gender, disability, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation. All applications will be treated with the strictest confidentiality.
  • UNHCR has a zero-tolerance policy against Sexual Exploitation and Abuse (SEA). SEA is unacceptable behavior and prohibited conduct for UNHCR personnel. It constitutes acts of serious misconduct and is therefore grounds for disciplinary measures, including dismissal. Any concerns or suspicions about a possible case of SEA should be reported immediately to the Inspector General's Office (IGO) at [email protected] or through the online complain form at https://www.unhcr.org/php/complaints.php or by confidential fax: +41 22 739 73 80.

Duties and Qualifications: Assistant PPH Officer

Organizational Setting and Work Relationships The Private Sector Partnerships Service (PSP) sits within UNHCR's Division of External Relations (DER) and is responsible for mobilizing resources for refugees from the private sector. UNHCR has developed a Private Sector Fundraising Strategy 2018-2025 which has the ambition of growing PSP into a service capable of generating $1 Billion annually and identifies priority fundraising markets and regions.

Individual Giving (IG) is targeted at the general public to secure the support of individuals through regular, unrestricted donations, cash appeals and legacies. The aim is to generate both monthly and one-time donations from individuals using various channels and methods including direct mail, face-to-face fundraising, telemarketing, digital fundraising, DRTV and emergency fundraising, with focus on strong donor loyalty and lifetime value.

The purpose is to maximize the donor base from the individual giving (IG) for UNHCR, those with the ability to provide donations of between $1 to $10.000 per year to UNHCR.

South Africa is considered one of the more mature and developed fundraising markets on the continent. This is due to the historical giving nature of South Africans as evident by the presence of other INGO's such as UNICEF, Save the Children, and Greenpeace who are running successful individual giving fundraising programs in the country in the form of F2F, telemarketing, digital acquisition among others. This speaks to the great potential of individual giving in South Africa as a fundraising program. The program is currently at the testing phase. PSP Africa is looking to hire an individual with IG fundraising experience in South Africa to support the IG strategy development.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties

  • Contribute to the overall development and implementation of the Private Sector fundraising programme.
  • Contribute to embedding digital transformation and supporter experience across all Individual Giving activity in line with the global strategy.
  • Effectively manage the donor acquisition programme through several channels, potentially including face-to-face fundraising using both outsourced and in-house methods, digital fundraising, cold direct mail, direct response television and printed media.
  • Effectively manage the donor retention and donor development programme through several channels including direct mail, email telemarketing and SMS.
  • Co-ordinate fundraising communications and donor acquisition activities during emergency fundraising situations as fast and as effectively as possible and maintain accurate emergency response procedures.
  • Contribute to the evolution of the Individual Giving fundraising programme by looking for opportunities to appropriately grow, diversify and utilise new technology.
  • Co-ordinate integrated fundraising projects across different departments.
  • Work closely with the major donor team to identify and migrate potential major donors.
  • Co-ordinate and/or manage relations with partners, media, contractors and suppliers for PSP programmes.
  • Co-ordinate and/or manage the PSP donor database ensuring that donor records are kept up to date. Produce ongoing analysis and monitor PSP campaign results.
  • Contribute to donor understanding through ongoing research and analysis, and to implementing segmentation strategies for `one to many---- marketing activities.
  • Monitor all key performance indicators and analysis to support and inform the Individual Giving strategy and its implantation.
  • Contribute to the development of National Growth Fund submissions for Individual Giving fundraising to secure funding to increase and develop the donor base.
  • Manage and/or oversee the Individual Giving budgets and complete quarterly reports including forecasts, and progress reports as required.
  • Keep abreast of UNHCR's work globally and communicate relevant information to existing and prospective audiences.
  • Perform other related duties that may be required.

Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For P1/NOA - 1 year relevant experience with Undergraduate degree; or no experience with Graduate degree; or no experience with Doctorate degree

Field(s) of Education Marketing, Social Sciences, Political, International Relations, Economics, Business Administration or other relevant field. (Field(s) of Education marked with an asterisk* are essential)

Relevant Job Experience

Essential Minimum of one year of professional experience in Private Sector Fundraising and in particular Individual Giving. Expertise and up-to-date knowledge of donor acquisition channels (Face-to-Face, Digital, Mail and DRTV desirable), donor retention and donor development methods. Proven project management skills for integrated fundraising or communications campaigns. Proven ability to meet fundraising targets. Experience in relationship management with Suppliers and Supporters. Proficiency in, and experience working with Microsoft Office. Proven ability to deal with multiple tasks/projects.

Desirable Knowledge of the United Nations and working within the United Nations. Experience emergency fundraising, monthly giving, middle level giving and legacy marketing. Analytical and creative thinking ability.

Functional Skills IT-Computer Literacy PS-Fundraising (incl. operations, programmes) PS-Managing corporate partnerships IT-Business Intelligence (BI) PS-Private sector fundraising and partnerships PS-Fundraising - High Net Worth Individuals (HNWI) PS-Partnerships / Individual Giving Programmes PS-Middle donor programme development and management PS-Emergency Fundraising PS-Fundraising materials production and management PS-Fundraising from foundations PS-Management of Private Sector Fundraising Investments in new markets CL-Multi-stakeholder Communications with Partners, Government & Community (Functional Skills marked with an asterisk* are essential)

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Position Competencies: Competency requirements: Core Competencies - Accountability - Communication - Organizational Awareness - Teamwork & Collaboration - Commitment to Continuous Learning - Client & Result Orientation

Managerial Competencies - Empowering and Building Trust - Managing Resources - Managing Performance

Cross-Functional Competencies - Negotiation and Conflict Resolution - Political Awareness - Stakeholder Management

Language Requirements: Language Requirements: For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

Additional Information

Only shortlisted candidates will be contacted. Shortlisted candidates will be required to sit for a written test and/or oral interview.

Closing Date

Closing date 20 May 2022

2022-05-20

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