Associate, IT Operations 294 views0 applications


Bridge International Academies is the world’s largest and fastest-growing chain of primary and pre-primary schools with more than 400 academies and 120,000 pupils in Kenya and Uganda. We democratize the right to succeed by giving families living in poverty access to the high-quality education that will allow their children to live a very different life.

We are recruiting to fill the position below:

Job Title: Associate, IT Operations

Location: Lagos
Employment Type: Full-time

About the Role

  • The Associate, IT Operations will ensure the provision of superior customer service throughout the business, through the maintenance, enhancement and efficient operation of IT functions.
  • Additionally, the role will include responsibility for ensuring the security and integrity of IT operations and systems.
  • The flexibility to work outside normal business hours is integral to this role, as is the ability to work under broad direction and minimal supervision.

Responsibilities
What You Will Do:

  • Provide the first point of IT Support contact for all Bridge staff, covering all PC hardware, software, smartphones and tablets, as well as any associated peripherals.
  • Deploy computers and associated peripherals including new installations and redeployment of existing equipment.
  • Install and configure operating systems and software to agreed standards under the direction of the IT Manager and other immediate supervisors.
  • Maintain existing equipment to standards determined by the IT Manager, by performing upgrades, new installations and carrying out routine procedures.
  • Assist in the compilation and maintenance of an accurate inventory of hardware and software, and ensure that records are kept up-to-date within the service desk system.
  • Troubleshoot technical issues to resolution and/or escalate to colleagues, suppliers or partner organizations as required.
  • Log all incidents and service requests in Bridge’s designated service desk system, where necessary login on behalf of Bridge staff
  • Manage service desk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency.
  • Ensure system and data security is maintained at a high standard, ensuring the integrity of the Bridge network is not compromised.
  • Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to the relevant suppliers in a timely manner.
  • Work with colleagues to monitor the performance of Bridge systems, ensuring that issues are appropriately escalated and resolved.
  • Provide technical assistance to project teams and undertake technical project roles when required.
  • Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department.
  • Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner.
  • Provide at all times a professional, courteous and rapid response to individual users.

Requirements
What You Should Have:

  • A Degree from a recognized university with top marks in Computer Science or a related discipline
  • 1-3 years relevant IT/industry work experience
  • Excellent technical knowledge of PC/Mac hardware
  • Working technical knowledge of current protocols, operating systems and standards
  • Software and hardware troubleshooting
  • Windows desktop (7/8) experience
  • Microsoft Office 2010/2013 support
  • Active Directory administration
  • TCP/IP
  • Experience working and training on a variety of IT subjects and applications
  • Excellent writing and oral communication skills
  • Good research skills, including the ability to identify and propose solutions to issues/crisis
  • Knowledge of Android technologies, Smart Phones, LAN and Wi-Fi configurations
  • Experience working within a fast-paced environment
  • Relevant Microsoft certification.

Desirable:

  • Experience with the admin of Microsoft systems such as Exchange, Navision, IIS, or SharePoint.
  • Routers, switches and firewall experience

Skills:
You’re also:

  • A detailed doer – You have a track record of getting things done. You’re organized and responsive.
  • You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done.
  • You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a startup or social enterprise.
  • A creative problem-solver – Growing any enterprise from scratch comes with massive and constant challenges.
  • On top of that, Bridge works in often challenging, low-resource communities and runs on fees averaging just $6 a month per pupil.
  • You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
  • Every dollar you spend is a dollar our customers, who live on less than $2 a day, will have to pay for.
  • A customer advocate – Our customers – these families living on less than $2 a day per person – never leave your mind.
  • You know them, get them, have shared a meal with them (or would be happy to in the future).
  • Every decision you make considers their customer benefit, experience, and value.
  • A life-long learner – You believe you can always do better.
  • You welcome constructive criticism and provide it freely to others.
  • You know you only get better tomorrow when others point out where you’ve missed things or failed today.

More Information

  • Job City Lagos
  • This job has expired!
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Bridge partners with governments, communities, teachers and families to deliver great schools and high quality affordable education to underserved families and children.

We believe every child has the right to a high-quality education and currently serve more than 100,000 pupils in more than 520 nursery and primary schools across Kenya, Uganda, Nigeria, Liberia and India.

At Bridge, we believe innovation and technology can transform learning. We develop world class lessons based on national curriculums, in-depth teacher training and support programmes and utilize cutting edge wireless technology. Our schools deliver increased learning gains for our pupils by being data driven and evidenced based. Our recent results showed that children get the equivalent of 64 more days of learning in a Bridge school, when it comes to reading and 26 days of learning in Maths . We are committed to providing pupils with a meaningful and life-changing education that can enable them to fulfil their potential.

We believe that all children should be able to go to great public schools but that sadly that’s not the case at the moment, so we help to Bridge the gap. The schools we run are always accountable to government and we have several different models. In some countries, we run very low cost schools, in others such as Liberia we run partnership schools with government. High-performing low cost schools demonstrate that public schools can also be high-performing. Bridge is proving that great education can be delivered sustainably, at scale and within the limited budgets of national economies.

Our families chose Bridge because they have seen our results and the difference our schools make to their children and their future.

Why Bridge?

Today, more than 2 billion people live on less than $2 a day. There are 263 million children and young people not in school and most are girls. Globally, the number of primary school aged children not in school is increasing.

In many parts of the developing world, families do not have any choice when it comes to educating their children. The schools on offer to them suffer from uneven quality, corruption, chronic underfunding and rampant teacher absenteeism – or they are expensive private schools.

What we do disrupts the status quo, and we know that can be upsetting to those who want things to stay the same. However, today’s status quo is simply unacceptable as long as millions of children around the world are without high-quality education.

Bridge offers families, regardless of their income, a choice.

Bridge’s commitment to excellence provides better results

Children cannot begin to learn if there is no teacher in the classroom. A recent World Bank report indicated the average teacher absentee rate in Ugandan schools is 56 percent, and it is 47 percent in Kenya. Bridge schools have achieved an average teacher attendance at close to 100 percent.

Children cannot begin to learn if their teachers are unsupported and do not understand the lessons. Worryingly, 67 percent of Kenyan government-school teachers cannot pass exams based on the curriculum they teach. As a result, many of the children who complete primary school can’t read properly. Continuous In depth teacher training and constant support means Bridge teachers understand the lessons they are teaching.

By thinking innovatively, Bridge is able to break the cycle.

Independent research shows Bridge pupils have fluency and comprehension scores 37 percent higher, and maths scores 24 percent higher than their peers in neighboring government schools. In the 2016 kenyan National Exam, Bridge pupils got an average of 59% compared to the national average of 44%

Connect with us
More jobs from Bridge International Academies
0 USD Lagos CF 3201 Abc road Full Time , 40 hours per week Bridge International Academies

Bridge International Academies is the world’s largest and fastest-growing chain of primary and pre-primary schools with more than 400 academies and 120,000 pupils in Kenya and Uganda. We democratize the right to succeed by giving families living in poverty access to the high-quality education that will allow their children to live a very different life.

We are recruiting to fill the position below:Job Title: Associate, IT OperationsLocation: Lagos Employment Type: Full-time

About the Role

  • The Associate, IT Operations will ensure the provision of superior customer service throughout the business, through the maintenance, enhancement and efficient operation of IT functions.
  • Additionally, the role will include responsibility for ensuring the security and integrity of IT operations and systems.
  • The flexibility to work outside normal business hours is integral to this role, as is the ability to work under broad direction and minimal supervision.

Responsibilities What You Will Do:

  • Provide the first point of IT Support contact for all Bridge staff, covering all PC hardware, software, smartphones and tablets, as well as any associated peripherals.
  • Deploy computers and associated peripherals including new installations and redeployment of existing equipment.
  • Install and configure operating systems and software to agreed standards under the direction of the IT Manager and other immediate supervisors.
  • Maintain existing equipment to standards determined by the IT Manager, by performing upgrades, new installations and carrying out routine procedures.
  • Assist in the compilation and maintenance of an accurate inventory of hardware and software, and ensure that records are kept up-to-date within the service desk system.
  • Troubleshoot technical issues to resolution and/or escalate to colleagues, suppliers or partner organizations as required.
  • Log all incidents and service requests in Bridge’s designated service desk system, where necessary login on behalf of Bridge staff
  • Manage service desk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency.
  • Ensure system and data security is maintained at a high standard, ensuring the integrity of the Bridge network is not compromised.
  • Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to the relevant suppliers in a timely manner.
  • Work with colleagues to monitor the performance of Bridge systems, ensuring that issues are appropriately escalated and resolved.
  • Provide technical assistance to project teams and undertake technical project roles when required.
  • Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department.
  • Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner.
  • Provide at all times a professional, courteous and rapid response to individual users.

Requirements What You Should Have:

  • A Degree from a recognized university with top marks in Computer Science or a related discipline
  • 1-3 years relevant IT/industry work experience
  • Excellent technical knowledge of PC/Mac hardware
  • Working technical knowledge of current protocols, operating systems and standards
  • Software and hardware troubleshooting
  • Windows desktop (7/8) experience
  • Microsoft Office 2010/2013 support
  • Active Directory administration
  • TCP/IP
  • Experience working and training on a variety of IT subjects and applications
  • Excellent writing and oral communication skills
  • Good research skills, including the ability to identify and propose solutions to issues/crisis
  • Knowledge of Android technologies, Smart Phones, LAN and Wi-Fi configurations
  • Experience working within a fast-paced environment
  • Relevant Microsoft certification.

Desirable:

  • Experience with the admin of Microsoft systems such as Exchange, Navision, IIS, or SharePoint.
  • Routers, switches and firewall experience

Skills: You’re also:

  • A detailed doer – You have a track record of getting things done. You’re organized and responsive.
  • You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done.
  • You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a startup or social enterprise.
  • A creative problem-solver – Growing any enterprise from scratch comes with massive and constant challenges.
  • On top of that, Bridge works in often challenging, low-resource communities and runs on fees averaging just $6 a month per pupil.
  • You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
  • Every dollar you spend is a dollar our customers, who live on less than $2 a day, will have to pay for.
  • A customer advocate – Our customers – these families living on less than $2 a day per person – never leave your mind.
  • You know them, get them, have shared a meal with them (or would be happy to in the future).
  • Every decision you make considers their customer benefit, experience, and value.
  • A life-long learner – You believe you can always do better.
  • You welcome constructive criticism and provide it freely to others.
  • You know you only get better tomorrow when others point out where you’ve missed things or failed today.
2021-11-13

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