eHealth Africa (eHA) designs and implements data-driven solutions and technologies to improve health systems for and with local communities. eHA’s technology works in low connectivity settings, and smartly uses data to drive decision-making by local governments and partner agencies to get optimum results.
Business Support Officer (HDS)
Department: Program Delivery
Employment Type: Full-Time National Employee
Purpose of the Position
- The Business support (HDS) will work with the Programs Manager, HDS and the rest of the team in ensuring that eHA makes effective business and operational decisions in the Health Delivery System.
- As a Business Support, your work is to deliver high-level administrative duties by assisting with key reporting duties.
- Providing analysis of performance to enable teams to assess and improve their processes and workflows.
- Identifying and managing cross-directorate projects that cover areas including process change, innovation, and market research, whether it’s modeling business scenarios, tracking performance metrics or building metrics that matter, is used by the team to make strategic decisions.
What You’ll Do
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned:
- Complete administrative tasks related to business development activities, including expense report processing and approvals, travel arrangements and approvals, and completing forms and/or sending documentation on HDS’s behalf;
- Serve as administrative coordinator to potential partners and vendors, collecting and filing documentation, maintaining accurate records of correspondence, and monitoring and communicating deadlines with direction from business development team/activity leaders;
- Learn relevant company policies, SOPs, and guidelines that affect administrative and financial work with the goal of ensuring work complies with these or bring it to supervisor attention if not;
- Provide executive assistance across special projects as needed.
- To assist in the management and organization of information in and out of the Business Improvement team in a timely and efficient way by highlighting urgent and important matters requiring attention. This also includes anticipating possible fundraising, information and administrative requirements of the department.
- To correspond effectively with suppliers, maintaining effective and productive relationships.
- To, on occasion, analyze and present research findings in a written or verbal format, including preparing briefing notes, summarising papers and publications and making recommendations in order to contribute to the agreed departmental strategy goals and standards, ensuring that work is of a high standard in line with corporate requirements.
- To assist in the undertaking of specific business improvement projects and activities as necessary or as required to support the department’s activities.
- Ensures timeliness of data entry; utilizes additional support as needed and provides backup for other sites within our organization as needed to ensure the timeliness of all sites.
- Assists team in identifying problem areas, solutions and process improvements with practices and procedures,
- Adheres to Policies and procedures.
- Adheres to eHealth Africa code of conduct as well as ethical standards.
- Is consistently at work and on time.
- Attends and participates in staff meetings, training classes, and supervision. Presents complex ideas and anticipates potential objections. Clearly communicates any ramifications of decisions and issues to project stakeholders, and presents alternatives.
- Supervises and writes reports on the program for management and donor agencies.
- Ensures compliance with laws and regulations.
Who You Are
- The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job.
- Hold a Bachelor’s degree in Business Administration, Project Management, Operations research, and Social Sciences
- Minimum of 2 years detailing experience with a multinational company with strong analysis and IT experience.
- Be prepared to travel frequently within the territory
- Must possess a high level of integrity and responsibility
- Ability to multi-task between concurrent assignments, prioritize effectively, and adapt quickly to changing priorities, assignments, and roles; works well under pressure
- Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
- Relationship-driven with an ability to interact with a wide range of individuals from vendors to executives
- Close attention to detail and follow-through in all responsibilities
- Well developed ability to collect data from various sources, analyze findings and present them clearly in a way that meets desired outcomes.
- Close attention to detail and follow-through in all responsibilities
- Creative and proactive problem solver
- Ability to build, manage and develop relationships with team members and others and to achieve objectives through these relationships.
- Ability to organize and plan own work and the work of others, identifying conflicting demands and establishing clear priorities in order to meet agreed objectives.
- Ability to apply effective numeracy skills in entering and recording financial data in clear and accurate format to meet desired outcomes.
- Proven ability to demonstrate initiative and creativity to achieve desired outcomes.
- Advanced computer skills – Microsoft Word, PowerPoint, and Excel
- Strong customer service, interpersonal skills, and professional demeanor.
- Proficiency working within specialized software utilized in the program image
Work Environment:
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate but can become louder at times due to group discussions or activities. eHA is a tobacco-free environment.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk and hear.
- The employee is occasionally required to stand and walk. The employee is frequently required to sit and use a computer and reach with their hands and arms.
More Information
- Job City Kano
