The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
Business Transformation Officer – P3
Requisition No: 105366
Location: Maiduguri, Borno
Job Purpose
- Under the overall responsibility of the Head of Area Office, the incumbent will be focused on improving the value of technology in the Country Office.
- Through working with our internal clients, building strong relationships with senior management and key stakeholders, continual service improvements and mainstreaming of innovations, the shift to a new digital landscape supports our operational requirements.
Key Accountabilities (not all-inclusive)
- Support the development of functional work plans, ensuring compliance with wider WFP policies, standards and strategies;
- Develop and maintain technical expertise and knowledge of external industry developments to provide guidance in specific technical areas of competence;
- Build and nurture relationships with the business counterparts to understand and anticipate the direction of the business and ensure alignment of provider’s solutions with changing business requirements and priorities;
- Propose change and continuous operational improvement that supports business capabilities, by defining needs, modeling the business and recommending solutions that deliver value for business priorities;
- Represent WFP at international meetings and conferences, to gather and share best practice, and propose new approaches to improve IT/TC service delivery;
- Participate in emergency preparedness and contingency planning, providing technical recommendations and monitoring the management of risks, so that WFP can maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis;
- Manage and motivate a team of staff, monitoring performance, providing coaching, training and guidance to ensure appropriate development and enable high performance;
- Set standards for Country Office assistance strategy through effective application of Digital Assistance Services (DAS);
- Review Country Office programme documents (e.g. submitted for Strategic Programme Review and Country Strategic Plans process), providing inputs to incorporate and strengthen DAS components;
- Implementation and continuous upgrades of Cybersecurity systems
- Beneficiaries data and transfer management
- Perform any other duties as required.
Deliverables at the end of the Contract:
- Support the budgeting, planning and deployment of IT and Telecommunications systems to support digital assistance, particularly cash-based transfers, in accordance with WFP corporate standards;
- Assist and advice in the development of programme operational plans and deliver resource requirements to facilitate achievement of overall CBT programme objectives;
- Provide data and documentation to support the procurement of ICT/SCOPE equipment and services in line with WFP rules and regulations;
- Play an active role in beneficiary registration activities such as systems configuration, on-site support, data storage and synchronization as well as beneficiary services;
- Support BTOs in maintaining IT Macro and Micro Assessments guidelines including Beneficiary Information Assessments standards to ensure IT contribution in transfer modality choice decisions;
- Support capacity building aimed at enhancing DAS expertise within the CO, Cooperating Partners and Government counterparts as and when required;
- Collate data and contribute to the preparation of accurate reports (Dashboards, weekly, monthly and on-Demand reports) on SCOPE and CBT activities to inform decision making;
- SCOPE/DAS implemented and fully leveraged to enable delivery of WFP assistance in a cost-efficient manner in the prioritized countries in the CO;
- On-going direct support to CO SCOPE/DAS operations is provided as required
- Full biometric data for all beneficiaries receiving assistance in Nigeria are accurately captured in SCOPE;
- Relevant CO staff and humanitarian/Government partners are properly trained and assisted in the use of SCOPE;
- Organized, accurate and well documented results
- Ability to work under own initiative and minimal supervision
- Effective use and compliance with WFP corporate guidelines/SOPs on IT, SCOPE and CBT activities
Qualifications & Experience Required
Education:
- Advanced university degree in Computer Science, Engineering or other relevant field, or First University degree with additional years of related work experience or trainings/course.
Experience:
- Five years or more (of which three international) of post-graduate progressively responsible professional experience in humanitarian aid operations and/or business systems analysis, design and development.
- Has aligned IT strategies with business strategies and requirements.
- Has managed, coordinated and actively executed emergency response operations;
- Has managed large projects requiring innovative recommendations and approaches, at Headquarters and field.
- Has built strong relationships with internal and external partners to identify key business issues and identify new/improved IT solutions and services.
- Understanding of poverty dynamics, social protection principles and their application to current national economic and development issues.
Knowledge & Skills:
- Possession of a combination of broad business skills and IT experience including: general management skills in business and/or public sector, excellent business communications skills, business analysis including creation and review of functional and non-functional business requirements for IT solution, research and analysis, market analysis, benchmarking, industry best practices, etc.
- Ability to think strategically and create points-of-view, propositions and solutions to help clients gain value and solve complex,
- Creative thinking and conceptualizing of technology-based solutions;
- A proven record of delivering complex projects whilst working under pressure, managing stakeholder expectations throughout;
- Ability to manage and advice teams in how to maximise value from agile delivery, and how an organisation needs to change to consume digital platforms effectively;
- Positive and resilient, passionate about change and driven to exceeding your client’s expectations through exceptional delivery.
- Knowledge of cash-based transfers (CBT) programming in humanitarian context would be an asset.
Languages:
- International Professional: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese.
More Information
- Job City Borno
