Case Management Officer 192 views0 applications

The Organisation

Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls.

We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it’s girls who are most affected.

Working together with children, young people, our supporters and partners, we strive for a just world, tackling the root causes of the challenges facing girls and all vulnerable children.

We support children’s rights from birth until they reach adulthood. And we enable children to prepare for – and respond to – crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.

We have been building powerful partnerships for children for over 80 years, and are now active in more than 70 countries.

This role will have interface with the children, caregivers as well as partner agencies. The CMO’s key responsibility is ensuring that refugee children receive timely and appropriate services. The role has overall supervision of case management assistants.

Dimensions of the Role

Reports to Case Management Coordinator

Supervises Social Workers

Has no delegated authority

Accountabilities

• Responsible for identifying , screening  and conducting assessments  for unaccompanied and separated children (UASCs)
• Ensuring that all identified UASCs  are registered into CPIMs and each child given individualised code
• Prepare and submit case records/ documents for case conferencing/  BID panels
• Assigning registered children to case management assistants  and social workers for case opening and follow-up
• Work closely with data management coordinator to produce weekly and monthly reporting
• Provide technical and management leadership to Case Management Assistants and Social Workers
• Develop work plan and oversee the implementation of  case management activities
• Develop capacity building for children, parents and community members
• Offer continuous support to staff to ensure that are aware and follow case management
• Ensure all staff understand different needs of children and youth and respond appropriately
• Dealing with Problems:
• The position involves resolving a wide range of challenges which occur in managing different people with different background and culture.
• The position holder will be required to demonstrate attributes such as honest and trustworthy, respectful, possess cultural awareness and sensitivity, be flexible and demonstrate sound work ethics.
• S/he will demonstrate the ability to solve problems, be creative while providing support.

Human Resources Management

• Supervise staff to ensure that they are offering timely and appropriate  services to children
• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
• Ensure timely completion and submission of weekly  and monthly reports
• Representation and Coordination in inter-agency meetings
• Case Management field officer will represent Plan at meetings including CCM and CPWG.
• Develops and maintains effective coordination with key Agencies and government in the child protection referral network.
• Participate in community awareness where necessary and disseminate stories and innovative practices from Plan practices.
• Must have good public relations (PR) to facilitate smooth networking between Plan  and other agencies

Dealing with Problems:

The position involves resolving a wide range of challenges which occur in managing different people with different background and culture. The position holder will be required to demonstrate attributes such as honest and trustworthy, respectful, possess cultural awareness and sensitivity, be flexible and demonstrate sound work ethics. S/he will demonstrate the ability to solve problems, be creative while providing support.

Skills specific to the post

• Participatory planning and monitoring, Understanding of emergencies with basic technical knowledge of child protection, WASH and EiE
• Proficient in team building and community work
• Use a rights-based approach in child protection
• Good written and oral communication skills in English and Swahili.  Knowledge of French and Kirundi is desirable
• Community mobilization, problem solving skills and interpersonal skills
• Ability to work in a multidisciplinary and multicultural environment
• Proficient in computer skills and ability to work under stress and in stressful environments

• Ensures that Plan International’s global policies for Child Protection (CPP) and Gender Equality and Inclusion (GEI) are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility. This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan International’s Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures.

Key relationships

[This section refers to people inside and/or outside of the organisation that the post-holder needs to have contact with, and why. This should include virtual presence.]

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At field office the post holder will work closely with the emergency team staff with CPiE Specialist support.

Works very closely with the Compliance and Reporting Coordinators

Works closely with Service Centre Coordinators

Technical expertise, skills and knowledge

Essential

• Bachelor degree in social work,  Social Sciences, psychology, or its equivalent
• Three years’ experience in related field.
• Experience with refugees will be an added advantage
• Good knowledge of computer applications
• Must be familiar with the context and sensitivity of accountability programming

Desirable

• Relates to people in a friendly, open and accepting manner
• Timely and accurate in executing his/her duty
• Pays attention to detail
• Critical thinking  and strategic planning
• Excellent verbal and written communication skills

Plan International’s Values in Practice

We are open and accountable

• Promotes a culture of openness and transparency, including with sponsors and donors.
• Holds self and others accountable to achieve the highest standards of integrity.
• Consistent and fair in the treatment of people.
• Open about mistakes and keen to learn from them.
• Accountable for ensuring we are a safe organisation for all children, girls & young people

We strive for lasting impact

• Articulates a clear purpose for staff and sets high expectations.
• Creates a climate of continuous improvement, open to challenge and new ideas.
• Focuses resources to drive change and maximise long-term impact, responsive to changed priorities or crises.
• Evidence-based and evaluates effectiveness.

We work well together

• Seeks constructive outcomes, listens to others, willing to compromise when appropriate.
• Builds constructive relationships across Plan International to support our shared goals.
• Develops trusting and ‘win-win’ relationships with funders, partners and communities.
• Engages and works well with others outside the organization to build a better world for girls and all children.

We are inclusive and empowering

• Seeks constructive outcomes, listens to others, willing to compromise when appropriate.
• Builds constructive relationships across Plan International to support our shared goals.
• Develops trusting and ‘win-win’ relationships with funders, partners and communities.
• Engages and works well with others outside the organization to build a better world for girls and all children.

Physical Environment

Typical working at the field with limited stay at the office

Level of contact with children

High level: Frequent interaction with children