Cash and Livelihood Advisor – DR Congo 141 views0 applications


About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

Program / Department Summary

Mercy Corps has been operating in the Democratic Republic of the Congo (DRC) since August 2007, with a staff of around 200 people working in North and South Kivu, with the overall country goal to support vulnerable communities through crises, while fostering programs that build resilience and promote long-term change. Mercy Corps’ national office is in Goma with sub-field offices in North Kivu and South Kivu. Mercy Corps’ key programming areas include a combination of longer-term development and immediate humanitarian response programs in order to: 1) Improve water service delivery and ensuring equitable access to Water, Sanitation and Hygiene services, in urban and rural areas; 2) Improve food security and nutrition; 3) Promote diversified livelihoods, economic recovery and development. Mercy Corps DRC’s humanitarian programs aim specifically to assist populations affected by the conflict and crisis in Eastern Congo. With funding from humanitarian donors including OFDA and UN-donors, the humanitarian portfolio continues to expand in order to provide multi-purpose cash assistance and emergency WASH to displaced and host populations. Mercy Corps plans to scale up and expand its humanitarian response to reach more beneficiaries with additional and varied assistance in a wider geographic area. All Mercy Corps interventions in DRC are implemented in a conflict and gender sensitive manner.

General Position Summary

The Cash & Livelihoods Manager is responsible for the implementation of the cash component of Mercy Corps’ response. The position includes coordination between a variety of internal and external stakeholders and daily management of program activities and program staff ensuring appropriate systems and support mechanisms are in place to track, analyze and report on results. The Emergency Cash & Livelihoods Manager is a strong team leader, able to develop and mentor field team members. S/he is responsible for managing relationships with local partners and international colleague agencies, beneficiaries, local authorities and donor representatives. S/he contributes to achievement of agency goals through innovation, program development and expertise in humanitarian programming. This role requires astute skills in relationship building and coordination to facilitate program expansion.

Essential Job Responsibilities

Strategy & Vision

● Develop a global strategy for the implementation of Cash & Voucher Assistance (CVA) Programs

● Lead programmatic expansion of cash and livelihoods in the mission.

● Identify new strategic opportunities and position Mercy Corps for high-impact humanitarian response.

● Set program direction by prioritizing and organizing actions & resources to achieve objectives and contribute to country and regional-wide strategy development.

● Develop and organize activities to secure resources for programs and convince stakeholders to provide support.

Program Management

● Provide CVA advices for the Mercy Corps – DRC mission;

● Develop a global strategy for the implementation of Cash & Voucher Assistance (CVA) Programs, systems, methods, technical tools and materials;

● Supervise and manage the implementation of CVA by ensuring that quality and technical standards are taken into account and respected throughout the interventions;

● Represent Mercy Corps at coordination meetings and Cash Working Group meetings;

● Participate in the recruitment of the technical team members (development of organizational charts, ToR, development and revision of tests, interviews, etc.);

● Develop/written SOP’s and ensure that each member of the Emergency Program team knows and understands them;

● Carry out market analysis and Multisectoral Rapid Assessment within the framework of the CVAs;

● Analyze initial response options to make decisions on the programs to be implemented and the types and combinations of assistance (voucher fair, cash transfers, E-voucher, etc.);

● Ensure quality control, value-added and impact analyses, identification and capitalization of best practices and lessons learned and make relevant feedback for the development of new projects;

● Ensure that the implementation of the program is adapted to communities, authorities and partners and in line with the relevant guidelines, principles, values, quality standards and strategic plan of Mercy Corps programs (such as gender policy, Do No Harm principles and beneficiary accountability standards);

● Provide support the designing, budgeting, implementation planning, programme implementation and execution;

● Contribute to the drafting of reports on CVA activities, in accordance with the requirements of Mercy Corps and donors.

● Ensure program implementation is on time, target and budget.

● Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.

● Provide leadership developing and enhancing the quality of the livelihoods programs implemented by MC DRC, and analysis to determine appropriate interventions

● Work closely with other MC programs to ensure a holistic approach, especially ensure a close collaboration with protection to facilitate protection mainstreaming and referrals between Livelihoods and Protection teams

● Proactive coordination with other livelihood actors including consortia partners, and other actors implementing similar or complementary interventions

● Proactive coordination with the Nutrition/Food Security/Livelihoods sector, other relevant sectors, national authorities,

● Develop and lead needs assessments around feasible solutions for IDPs and villages in terms of livelihoods and social cohesion, including development of village savings and loan association

● Ensure the quality of the monitoring, evaluation and learning process for the Livelihoods Programme as well as strengthening the effort to document the impact of Livelihoods activities, in collaboration with the MEL team

Team Management

● Develop and facilitate training sessions and capacity building on CVA for emergency program staff, deepen understanding of their roles and assist with career development.

● Carry out regular team evaluations and monitor career management;

● Assist team members with information, tools and resources to improve performance & reach objectives.

● Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.

● Create and sustain a work environment of mutual respect where team members strive to achieve excellence.

● Hire, orient and lead team members as necessary.

Finance & Compliance Management

● Manage financial resources for timely and informative reporting in line with donor and Mercy Corps policies and procedures.

● Oversee the program budgets, project cash flow and expenditures.

REPRESENTATION & Coordination

● Represent Mercy Corps as co-leader of the CWG for North – Kivu

● Identify, build and manage collaborative partnerships with donors, local authorities, group and other stakeholders.

● Communicate effectively to ensure overall project targets and donor obligations are met.

● Liaise with selected financial service provider(s) on operational planning to ensure that program participants receive assistance as smoothly as possible.

Security

● Ensure compliance with security procedures and policies as determined by country leadership.

● Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning

● As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

● Mercy Corps team members are expected to support all efforts toward accountability, specifically
to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility

Program and cash Team

Accountability

Reports Directly to: Emergency Program Manager

Works Directly with: WASH Program Manager, Program manager, Logistics and Finance teams, HQ-based Program Operations, Livelihoods sectors, Hat Manager, Protection and Gender Officer Livelihoods officer; Cash officer.

Knowledge and Experience

● BA/BS or equivalent in international studies, economics or other relevant field; MA/S preferred.

● 5-7 years of international relief and development program management experience, in emergency program management.

● Previous demonstrated experience in cash or voucher programming, market analysis and coordinating implementation with service providers.

● Demonstrated ability to manage and communicate effectively with ethnically diverse team members of varied work styles.

● Demonstrated flexibility and creativity in planning and problem solving.

● Proven ability to learn quickly, lead a program to achieve stated results and objectives.

● Experience with the development, implementation & compliance of USAID (OFDA and FFP)/DFID and ECHO funded programs.

● Ability to effectively represent Mercy Corps and its interests to key stakeholders.

● Experience working with local authorities, national and international NGOs.

● Effective verbal and written communication, multi-tasking, organizational and prioritization skills.

● Previous experience in insecure environments.

● Internationally recognized qualification in project or program management or a commitment to obtain the qualification in the early months of work.

● Knowledge of Sphere standards and other training in humanitarian response preferred.

Success Factors

The successful Emergency Cash & Livelihoods Manager will combine exceptional management skills and experience in maintaining donor and partner relationships. S/he will have an outstanding ability to develop, implement and manage programs within the current and future program structure of Mercy Corps in the region. S/he will also have proven experience with cross-cultural team and capacity building, individual staff development and strong mentoring skills. S/he will possess a high level of adaptability and be able to adjust to the constantly changing working environment. S/he will have previous experience in implementing large scale emergency programs in insecure and conflict context. Prioritizing, problem solving, ability to seize opportunities, attention to detail and strategic vision are essential. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.

Living Conditions / Environmental Conditions

This position is an unaccompanied position. Shared housing will be provided in Goma according to Mercy Corps DRC housing policy. Goma is a provincial capital of over 800,000 inhabitants. Travel may be required up to 60% of the time to program areas within North and South Kivu. Living in Goma is comfortable, although water and electricity can be unstable. Outside Goma, travel can be dangerous and unpredictable due to armed forces and rebel activity.

While security is quite stable in Goma, North and South Kivu continue to be an arena of violence and insecurity. Mercy Corps’ sub-offices experience variable levels of insecurity, with the situation closely monitored by UN peacekeepers. Air travel is necessary to get from one end of the country to the other. Mobile phones and cellular service are widely available. Internet is available in all Mercy Corps offices. Travel to field sites will be required where living conditions are clean and secure, but basic. There are a number of health services available with evacuation options for serious illnesses. There is reasonable access to most consumer goods, although they can be expensive.

Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.

Mercy Corps Diversity Statement

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

More Information

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Since 1979, we have helped people grappling with the toughest hardships survive — and then thrive. That’s the heart of our approach: We help communities turn crisis into opportunity.

Throughout our history, Mercy Corps has demonstrated innovation, timeliness and the ability to adapt quickly to changing realities.

Alleviate suffering, poverty and oppression by helping people build secure, productive and just communities.

Our core values

  • We believe in the intrinsic value and dignity of human life.
  • We are awed by human resilience, and believe in the ability of all people to thrive, not just exist.
  • We believe that all people have the right to live in peaceful communities and participate fully in the decisions that affect their lives.
  • We value stewardship of the earth’s health, pledging to accountably and efficiently preserve and manage its resources.
  • We believe that it is our duty to be effective stewards of the financial resources entrusted to us.

Our philosophy

We believe secure, productive and just societies emerge when the private, public, and civil society sectors are able to interact with accountability, inclusive participation and mechanisms for peaceful change. This theory is illustrated in our Vision for Change ▸

To see how this is articulated for the current fiscal year in our Strategic Roadmap, please contact Anna Young.

Our accountability to stakeholders

  • As an organization and as individuals, we act ethically.
  • We treat all people with respect.
  • We are open and transparent about the work we do and how we do it.
  • Our stakeholders participate in the design, planning, implementation, monitoring and evaluation of our work.
  • We are effective stewards of the financial resources entrusted to us and the natural environment in which we live.
  • We commit to achieving demonstrable impact for our stakeholders, using their feedback to innovate, learn and improve.

Mercy Corps stakeholders are people or organizations affected by Mercy Corps’ decisions and actions.

Our primary stakeholders are the people and communities we serve.

Other stakeholders include: donors, partners, governments, Mercy Corps team members, and Mercy Corps board members.

Connect with us
0 USD Goma CF 3201 Abc road Full Time , 40 hours per week Mercy Corps

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Program / Department Summary

Mercy Corps has been operating in the Democratic Republic of the Congo (DRC) since August 2007, with a staff of around 200 people working in North and South Kivu, with the overall country goal to support vulnerable communities through crises, while fostering programs that build resilience and promote long-term change. Mercy Corps’ national office is in Goma with sub-field offices in North Kivu and South Kivu. Mercy Corps’ key programming areas include a combination of longer-term development and immediate humanitarian response programs in order to: 1) Improve water service delivery and ensuring equitable access to Water, Sanitation and Hygiene services, in urban and rural areas; 2) Improve food security and nutrition; 3) Promote diversified livelihoods, economic recovery and development. Mercy Corps DRC’s humanitarian programs aim specifically to assist populations affected by the conflict and crisis in Eastern Congo. With funding from humanitarian donors including OFDA and UN-donors, the humanitarian portfolio continues to expand in order to provide multi-purpose cash assistance and emergency WASH to displaced and host populations. Mercy Corps plans to scale up and expand its humanitarian response to reach more beneficiaries with additional and varied assistance in a wider geographic area. All Mercy Corps interventions in DRC are implemented in a conflict and gender sensitive manner.

General Position Summary

The Cash & Livelihoods Manager is responsible for the implementation of the cash component of Mercy Corps’ response. The position includes coordination between a variety of internal and external stakeholders and daily management of program activities and program staff ensuring appropriate systems and support mechanisms are in place to track, analyze and report on results. The Emergency Cash & Livelihoods Manager is a strong team leader, able to develop and mentor field team members. S/he is responsible for managing relationships with local partners and international colleague agencies, beneficiaries, local authorities and donor representatives. S/he contributes to achievement of agency goals through innovation, program development and expertise in humanitarian programming. This role requires astute skills in relationship building and coordination to facilitate program expansion.

Essential Job Responsibilities

Strategy & Vision

● Develop a global strategy for the implementation of Cash & Voucher Assistance (CVA) Programs

● Lead programmatic expansion of cash and livelihoods in the mission.

● Identify new strategic opportunities and position Mercy Corps for high-impact humanitarian response.

● Set program direction by prioritizing and organizing actions & resources to achieve objectives and contribute to country and regional-wide strategy development.

● Develop and organize activities to secure resources for programs and convince stakeholders to provide support.

Program Management

● Provide CVA advices for the Mercy Corps - DRC mission;

● Develop a global strategy for the implementation of Cash & Voucher Assistance (CVA) Programs, systems, methods, technical tools and materials;

● Supervise and manage the implementation of CVA by ensuring that quality and technical standards are taken into account and respected throughout the interventions;

● Represent Mercy Corps at coordination meetings and Cash Working Group meetings;

● Participate in the recruitment of the technical team members (development of organizational charts, ToR, development and revision of tests, interviews, etc.);

● Develop/written SOP's and ensure that each member of the Emergency Program team knows and understands them;

● Carry out market analysis and Multisectoral Rapid Assessment within the framework of the CVAs;

● Analyze initial response options to make decisions on the programs to be implemented and the types and combinations of assistance (voucher fair, cash transfers, E-voucher, etc.);

● Ensure quality control, value-added and impact analyses, identification and capitalization of best practices and lessons learned and make relevant feedback for the development of new projects;

● Ensure that the implementation of the program is adapted to communities, authorities and partners and in line with the relevant guidelines, principles, values, quality standards and strategic plan of Mercy Corps programs (such as gender policy, Do No Harm principles and beneficiary accountability standards);

● Provide support the designing, budgeting, implementation planning, programme implementation and execution;

● Contribute to the drafting of reports on CVA activities, in accordance with the requirements of Mercy Corps and donors.

● Ensure program implementation is on time, target and budget.

● Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.

● Provide leadership developing and enhancing the quality of the livelihoods programs implemented by MC DRC, and analysis to determine appropriate interventions

● Work closely with other MC programs to ensure a holistic approach, especially ensure a close collaboration with protection to facilitate protection mainstreaming and referrals between Livelihoods and Protection teams

● Proactive coordination with other livelihood actors including consortia partners, and other actors implementing similar or complementary interventions

● Proactive coordination with the Nutrition/Food Security/Livelihoods sector, other relevant sectors, national authorities,

● Develop and lead needs assessments around feasible solutions for IDPs and villages in terms of livelihoods and social cohesion, including development of village savings and loan association

● Ensure the quality of the monitoring, evaluation and learning process for the Livelihoods Programme as well as strengthening the effort to document the impact of Livelihoods activities, in collaboration with the MEL team

Team Management

● Develop and facilitate training sessions and capacity building on CVA for emergency program staff, deepen understanding of their roles and assist with career development.

● Carry out regular team evaluations and monitor career management;

● Assist team members with information, tools and resources to improve performance & reach objectives.

● Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.

● Create and sustain a work environment of mutual respect where team members strive to achieve excellence.

● Hire, orient and lead team members as necessary.

Finance & Compliance Management

● Manage financial resources for timely and informative reporting in line with donor and Mercy Corps policies and procedures.

● Oversee the program budgets, project cash flow and expenditures.

REPRESENTATION & Coordination

● Represent Mercy Corps as co-leader of the CWG for North - Kivu

● Identify, build and manage collaborative partnerships with donors, local authorities, group and other stakeholders.

● Communicate effectively to ensure overall project targets and donor obligations are met.

● Liaise with selected financial service provider(s) on operational planning to ensure that program participants receive assistance as smoothly as possible.

Security

● Ensure compliance with security procedures and policies as determined by country leadership.

● Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning

● As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

● Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility

Program and cash Team

Accountability

Reports Directly to: Emergency Program Manager

Works Directly with: WASH Program Manager, Program manager, Logistics and Finance teams, HQ-based Program Operations, Livelihoods sectors, Hat Manager, Protection and Gender Officer Livelihoods officer; Cash officer.

Knowledge and Experience

● BA/BS or equivalent in international studies, economics or other relevant field; MA/S preferred.

● 5-7 years of international relief and development program management experience, in emergency program management.

● Previous demonstrated experience in cash or voucher programming, market analysis and coordinating implementation with service providers.

● Demonstrated ability to manage and communicate effectively with ethnically diverse team members of varied work styles.

● Demonstrated flexibility and creativity in planning and problem solving.

● Proven ability to learn quickly, lead a program to achieve stated results and objectives.

● Experience with the development, implementation & compliance of USAID (OFDA and FFP)/DFID and ECHO funded programs.

● Ability to effectively represent Mercy Corps and its interests to key stakeholders.

● Experience working with local authorities, national and international NGOs.

● Effective verbal and written communication, multi-tasking, organizational and prioritization skills.

● Previous experience in insecure environments.

● Internationally recognized qualification in project or program management or a commitment to obtain the qualification in the early months of work.

● Knowledge of Sphere standards and other training in humanitarian response preferred.

Success Factors

The successful Emergency Cash & Livelihoods Manager will combine exceptional management skills and experience in maintaining donor and partner relationships. S/he will have an outstanding ability to develop, implement and manage programs within the current and future program structure of Mercy Corps in the region. S/he will also have proven experience with cross-cultural team and capacity building, individual staff development and strong mentoring skills. S/he will possess a high level of adaptability and be able to adjust to the constantly changing working environment. S/he will have previous experience in implementing large scale emergency programs in insecure and conflict context. Prioritizing, problem solving, ability to seize opportunities, attention to detail and strategic vision are essential. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.

Living Conditions / Environmental Conditions

This position is an unaccompanied position. Shared housing will be provided in Goma according to Mercy Corps DRC housing policy. Goma is a provincial capital of over 800,000 inhabitants. Travel may be required up to 60% of the time to program areas within North and South Kivu. Living in Goma is comfortable, although water and electricity can be unstable. Outside Goma, travel can be dangerous and unpredictable due to armed forces and rebel activity.

While security is quite stable in Goma, North and South Kivu continue to be an arena of violence and insecurity. Mercy Corps' sub-offices experience variable levels of insecurity, with the situation closely monitored by UN peacekeepers. Air travel is necessary to get from one end of the country to the other. Mobile phones and cellular service are widely available. Internet is available in all Mercy Corps offices. Travel to field sites will be required where living conditions are clean and secure, but basic. There are a number of health services available with evacuation options for serious illnesses. There is reasonable access to most consumer goods, although they can be expensive.

Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.

Mercy Corps Diversity Statement

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

2020-07-01

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