Client Relationship Manager 205 views2 applications


Tshikululu Social Investments seeks to appoint Client Relationship Manager.

The purpose of this position is to provide and manage that quality services and effective social investment strategies are delivered to Tshikululu’s Fund Management clients in a manner that ensures client satisfaction.  This is to be achieved through managing the implementation of client fund strategies, managing the client relationships effectively and delivering high impact social investment value.  The Client Relationship Specialist is the primary interface between Tshikululu and its Fund Management clients.

Responsibilities

  • Client Fund Strategy
    • ​Develop specific client strategies that align to and enhances clients’ social investment and business strategic objectives by facilitating and participating in strategy development meetings with relevant specialists and the Cost Accountant, engaging with clients on their needs, drafting strategies that align client needs with sector opportunities, submitting for approval and distributing within SLA.
    • Implement the approved strategies by following implementation policy and procedure, measuring delivery in line with objectives, tracking progress monthly and delivering according to deadlines.
    • Identify and resolve challenges that impact on the ability for client strategies to be delivered by identifying challenge, developing a solution and resolving when required.
    • Evaluate and report on impact of implemented strategies by gathering required research, collating, analysing and reporting by agreed deadlines.
    • Present strategy successes and failures and implement lessons learnt from other strategy implementations by developing and attending presentations, implementing lessons, sharing and tracking information and implementing improvements monthly.
    • Design and implement strategies that support the Tshikululu Industry leadership and innovation strategy by implementing industry expertise and innovation into client fund management strategies, applying good practise, sourcing new information and applying insights and learning from previous experience to deliver industry leading strategies on an ongoing basis

Requirements

  • Qualifications and Experience
    • Honours Degree in Business Administration, Social Science, Commerce or similar (Master’s degree is preferred).
    • 3-5 years of senior client relationship/account management experience
    • A minimum of 2 years developing and implementing operational programmes and solutions in SCR, CSR or Transformation experience is required
  • KEY INTERACTIONS / RELATIONSHIPS
    • Client Portfolio Manager
    • Clients
    • Specialist Services Manger
    • Knowledge and Research Manager

Preference will be given to South African citizens.

Appointments will be made in line with Tshikululu’s Employment Equity plan and other required legislation.

Candidates with disability are encouraged to apply.

Tshikululu Social Investments will not be liable interview travel cost or relocation cost.

We reserve the right not to proceed with the filling of the post advertised.

An application will not in itself, entitle the applicant to an interview.

Please ensure that you meet the above requirements before you apply.

Only short-listed applicants will be contacted.

Please email your applications to: [email protected]

More Information

  • Job City Johannesburg
  • This job has expired!
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Years of practical knowledge is combined with considered strategic thinking and sound governance to create flexible, well-managed, all-in-one grantmaking portfolios.In so doing, we ensure that each investment has a measurable social return, increasing the opportunities for people caught in socially dysfunctional circumstances, whatever those may be.Our work is multi-faceted and tailored to the character of each client’s fund, carried out by specialised teams in the sectors of health, education and social development and operated by dedicated client relationship managers.We believe that the need for thoughtful corporate social investment has never been greater. Based on our company values of care, excellence, innovation and integrity, this is the work done at Tshikululu every day.

Tshikululu Social Investments is a bridge between the interests of corporate clients who are committed to community grantmaking, and the realities of development.
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Companies often regard corporate social investment as an element of their triple bottom line, carried out in-house. Social investment carried out in this way can be very effective, but it can also be vulnerable to changeable company market positioning, business direction and, critically, in personnel.That is why the decision of our clients to outsource the professional management of their social investment is so farsighted.Tshikululu advises, creates, implements and manages all-in-one corporate social investment solutions. We share learnings, repeat successes and avoid pitfalls across the funds.This work happens professionally, with realistic timeframes for maximum project success, in formal and informal partnerships with the state and other donors.Careful attention is paid to the governance controls of the funds and trusts we administer, tax and legal issues, project monitoring and evaluation and, importantly, at a lower administration cost than the industry average.* Fund Management * Monitoring and Evaluation * Strategic Consultancy * Training * Communications * Financial Controls * Capital Projects * Bursary Programmes
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0 USD Johannesburg CF 3201 Abc road Full Time , 40 hours per week Tshikululu Social Investments

Tshikululu Social Investments seeks to appoint Client Relationship Manager.

The purpose of this position is to provide and manage that quality services and effective social investment strategies are delivered to Tshikululu’s Fund Management clients in a manner that ensures client satisfaction.  This is to be achieved through managing the implementation of client fund strategies, managing the client relationships effectively and delivering high impact social investment value.  The Client Relationship Specialist is the primary interface between Tshikululu and its Fund Management clients.

Responsibilities

  • Client Fund Strategy
    • ​Develop specific client strategies that align to and enhances clients’ social investment and business strategic objectives by facilitating and participating in strategy development meetings with relevant specialists and the Cost Accountant, engaging with clients on their needs, drafting strategies that align client needs with sector opportunities, submitting for approval and distributing within SLA.
    • Implement the approved strategies by following implementation policy and procedure, measuring delivery in line with objectives, tracking progress monthly and delivering according to deadlines.
    • Identify and resolve challenges that impact on the ability for client strategies to be delivered by identifying challenge, developing a solution and resolving when required.
    • Evaluate and report on impact of implemented strategies by gathering required research, collating, analysing and reporting by agreed deadlines.
    • Present strategy successes and failures and implement lessons learnt from other strategy implementations by developing and attending presentations, implementing lessons, sharing and tracking information and implementing improvements monthly.
    • Design and implement strategies that support the Tshikululu Industry leadership and innovation strategy by implementing industry expertise and innovation into client fund management strategies, applying good practise, sourcing new information and applying insights and learning from previous experience to deliver industry leading strategies on an ongoing basis

Requirements

  • Qualifications and Experience
    • Honours Degree in Business Administration, Social Science, Commerce or similar (Master’s degree is preferred).
    • 3-5 years of senior client relationship/account management experience
    • A minimum of 2 years developing and implementing operational programmes and solutions in SCR, CSR or Transformation experience is required
  • KEY INTERACTIONS / RELATIONSHIPS
    • Client Portfolio Manager
    • Clients
    • Specialist Services Manger
    • Knowledge and Research Manager

Preference will be given to South African citizens.

Appointments will be made in line with Tshikululu’s Employment Equity plan and other required legislation.

Candidates with disability are encouraged to apply.

Tshikululu Social Investments will not be liable interview travel cost or relocation cost.

We reserve the right not to proceed with the filling of the post advertised.

An application will not in itself, entitle the applicant to an interview.

Please ensure that you meet the above requirements before you apply.

Only short-listed applicants will be contacted.Please email your applications to: [email protected]

2019-08-26

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