COMMERCIAL SERVICES MANAGER 159 views0 applications

The Function

Marie Stopes Kenya (MSK) has been operational in Kenya for 35 years. It is the largest provider of family planning services in Kenya and offers life-saving and life-enhancing services to men and women of all ages through a range or sexual and reproductive health service through its own clinic outlets, a network of franchise outlets branded Amua, and the marketing of RH commodities. In addition MSK has an MCH 24 bed nursing home in Nairobi. All these channels of service provision are intended to:

1. Reach high numbers of clients with RH services
2. Generate an income that results in sustainability and profitability of the network
3. Set an example in quality of care to other providers

The Commercial Services Directorate ensures core organisational objectives are met through driving high standards of quality assurance across all Marie Stopes Clinics

This role is a member of the Senior Management Team, which is collectively responsible for driving the organization towards growth, sustainability and high levels of client satisfaction. The senior leadership team works together to achieve the organization’s mission and goals.

The Role

This position had leadership and administrative responsibility for eighteen Marie Stopes Clinic. Collaborates within an integrated healthcare system. Internal customers include Directors at MSK, physicians, nurses, Centre Manager and staff. External Customers include patients/clients and regulatory bodies.

Key Responsibilities

1. Oversee day –to day activities of eighteen Marie Stopes Clinic to ensure a high level of productivity and the efficient use of resources.
2. Monitor overall practice performance.
3. In liaison with Commercial Director, identify opportunities to enhance operations and client experience.
4. Develop action plans to meet productivity benchmarks and implement the plans in the assigned facilities.
5. Focus on standardization of workflow, both front and back office clinical support. Foster a service Excellency culture. Maintain positive relations with physicians, nurses and other staff. Resolve patient/client concerns not remedied at the on-site leadership level.
6. Develop and implement a system to ensure that established policies , protocols , goals and objectives are achieved and in compliances with practice, facilities and MSI/MSK policies and procedures, standard practices of the profession and related local and National codes and regulations
7. Conduct special managerial projects assigned by their respective Service-line leader to expand or enhance services. Facilitate the opening of new programs/clinics. Prepare reports, recommendations and presentations to Senior Leadership.
8. Provide operational leadership, direction and support to assigned practice managers. Provide on-going oversight to ensure adherence to care deliver standards. Assist with removing barriers and act as a liaison to central functions.
9. Assist Centre Managers in addressing staff compensation/HR concerns. Provide on-going meaningful communication with Centre Managers and staff so they are recognized and well informed.
10. Facilitate the assimilation of newly hired staff members by implementing initiatives focused on staff engagement and retention.
11. Work with Centre Managers to develop annual business plans and operating& capital budgets for the assigned facilities. Ensures adherence to established annual budgets and achievement of established KPIs.
12. Participates in the development of marketing plans in conjunction with Directorate leadership team and marketing team.

Leadership

1. Provide leadership and guidance to the 18 clinics in order assist them achieve their strategic objectives.
2. Proactively mentor and/or coach direct reports to critically assess opportunities to improve efficiency and maximize impact
3. Role model Marie Stopes core values, and demonstrate Marie Stopes behaviors at all times.
4. Represent Marie Stopes externally and internally in accordance with its values and policies and as may be delegated by the Country Director at any time
5. Perform any other duties that are incidental to the achievement of the organization’s mission, strategies and objectives that may be assigned by the Commercial Director

Experience

· A minimum of five (5) years working experience in senior management, delivering FP/SRH programmes

· Proven public health management, leadership and management skills that motivate high performing teams and encourage innovation and creativity

· Senior level leadership with financial management and budget responsibility

· Experience and knowledge of Kenyan health sector and community health service delivery (including mobile services)

· Demonstrated ability in facilitating staff capacity development at all levels

· Excellent communication and networking skills

· Excellent teambuilding skills

· Proven communication and writing skills to persuade and influence at all levels

· Proven IT skills with the ability to analyse data for strategic purposes and decision making

· Proven organisation skills

· Strong networking skills and advocacy skills required.

Qualifications and Training (essential/desirable)

Essential

o Degree in either Health Care Administration/ Business Administration/ Finance or Medical related area

Desirable

Masters in Public Health

Personal Attributes

· Pro choice

· Approachable with strong interpersonal & listening skills together with the ability to empower their team

· Strategic thinker, excellent analytical skills.

· Results oriented with a record of delivering targets

· Self-motivated and a self-starter

· The highest levels of integrity, strong ethical attitude

· Excellent leadership and management aptitude leading diverse teams at a distance.

· Strong commitment to the goals and vision of the Marie Stopes

· Interest in public health, particularly sexual and reproductive health.

· Flexibility to operate in a changing environment.

· Able to communicate effectively (both written and oral) at all levels.

Behaviours and Values:

Successful performance at MSK is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others.

Work as One MSI

You contribute, use, and share accurate data and evidence to improve understanding, insight and decision-making across MSI, enabling us to maximise our ability to influence others.
You share relevant knowledge, expertise and resources to strengthen teamwork and prevent duplication of effort.
You actively work as part of a team, providing support and flexibility to colleagues, demonstrating fairness, understanding and respect for all people and cultures.

Show courage, authenticity and integrity

You hold yourself accountable for the decisions you make and the behaviours you demonstrate.
You are courageous in challenging others and taking appropriate managed risks.

Develop and grow

You seek feedback to enable greater self-awareness and provide the same to others in a way which inspires them to be even more effective.
You manage your career development including keeping your knowledge and skills up to date.

Deliver excellence, always

You strive to consistently meet and exceed expectations, putting clients at the centre of everything, and implement smarter, more efficient ways of performing your role.
You build and maintain effective long-term working relationships with all stakeholders, and are a true MSI ambassador.

Leadership

You inspire individuals and teams, through situational leadership, providing clear direction.
You seek and provide opportunities which motivate team members, helping to develop skills and potential whilst strengthening our talent and succession pipeline.
You are aware of emerging developments in our sector, demonstrating strategic insight about our clients and business and encourage this in your team.
You articulate a vision of the future which inspires and excites others.

MSI Values

· Mission driven: With unwavering commitment, we exist to empower women and men to have children by choice not chance.

· Client centred: We are passionate about our clients and dedicate our efforts to delivering agreed objectives to the highest possible quality.

· Accountable: We are accountable for our actions and take responsibility for everything we do to ensure long term sustainability and increased impact.

· Courageous: We recruit and nurture talented, passionate and brave people who have the courage to push boundaries, make tough decisions and challenge others in line with our mission.