COMMUNITY CONTACT CENTRE OPERATOR – MOGADISHU 19 views2 applications

Contract Somalia Monitoring and Evaluation Print


EMPLOYMENT OPPORTUNITY

COMMUNITY CONTACT CENTRE OPERATOR

MOGADISHU

**

About the Job

The Community Contact Centre (CCC) Operator contributes to the implementation of the ICRC beneficiary feedback system by receiving calls from beneficiaries seeking information on specific projects or general ICRC operations. S/he ensures information is recorded, follow up is made and that beneficiaries are provided with appropriate and timely feedback.

This is a grade B1 national/resident position based in Mogadishu, Somalia.

Duties and Responsibilities

· Manages the beneficiaries’ feedback system by receiving calls, recording call details, categorizing information and providing feedback to beneficiaries in a timely manner

· Ensures all exchanges with affected people (feedback, complaints, questions and responses) are fed into the Community Contact Centre (CCC) system, classified into pre-determined reference categories and is followed-up by the relevant department specialists

· Participates in CCC dissemination campaigns to encourage affected people to give feedback on ICRC programs

· Provides beneficiaries with appropriate answers to general questions on ICRC or familiar projects/activities

· Ensure complaints are resolved and closed within the appropriate timeframe

· Compiles monitoring data collected from beneficiaries in specific databases and spreadsheets

· Prepares and submits regular reports to the supervisor informing of the progress, observations, highlights challenges and gives recommendations

· Conducts adhoc verification on a pre-defined sample for monitoring purposes these include; checking validity of registered telephone numbers and registered profiles

Minimum qualifications and required competencies

· Diploma in Business Administration, Social Sciences, Community Development or equivalent qualifications in a relevant field of study

· Minimum of 2 years’ experience in call center environment, with knowledge of call center telephony and technology

· Excellent organizational and planning skills

· Good interpersonal and communication skills

· Ability to work independently and/or within a team

· Fluency in written and spoken English and Somali language

· Experience in data management and practical knowledge of MS-Office (particularly Excel)

· Possessing a strong degree of honesty and integrity, and a solid sense of ethics including the ability to appropriately handle confidential information

· Strict adherence to reporting deadlines

How to apply

Apply by sending your cover letter and CV addressed to the Human Resources Manager, ICRC Somalia Delegation, on the email address [email protected]. Your cover letter must indicate your current salary and your expected salary range. The closing date is 6th December 2021**.** Clearly indicate the position title Community Contact Centre Operator Mogadishu in the subject line of your email. Female candidates are encouraged to apply.**

NOTE THAT ONLY EMAILED APPLICATIONS WILL BE CONSIDERED.

Please note that only short-listed candidates will be contacted and canvassing will lead to automatic disqualification. Any enquiries about the position should be addressed to *[email protected].**

More Information

  • Job City Mogadishu
  • This job has expired!
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International Committee Of The Red Cross (ICRC)

The International Committee of the Red Cross (ICRC) is a humanitarian institution based in Geneva, Switzerland and a three-time Nobel Prize Laureate. State parties (signatories) to the four Geneva Conventions of 1949 and their Additional Protocols of 1977 (Protocol I, Protocol II) and 2005 have given the ICRC a mandate to protect victims of international and internal armed conflicts. Such victims include war wounded, prisoners, refugees, civilians, and other non-combatants.

The ICRC is part of the International Red Cross and Red Crescent Movement along with the International Federation of Red Cross and Red Crescent Societies (IFRC) and 190 National Societies. It is the oldest and most honoured organization within the Movement and one of the most widely recognized organizations in the world, having won three Nobel Peace Prizes in 1917, 1944, and 1963.

The International Committee of the Red Cross (ICRC) works worldwide to provide humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and at the same time promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

HISTORY

Since its creation in 1863, the ICRC's sole objective has been to ensure protection and assistance for victims of armed conflict and strife. It does so through its direct action around the world, as well as by encouraging the development of international humanitarian law (IHL) and promoting respect for it by governments and all weapon bearers. Its story is about the development of humanitarian action, the Geneva Conventions and the Red Cross and Red Crescent Movement.

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0 USD Mogadishu CF 3201 Abc road Contract , 40 hours per week International Committee Of The Red Cross (ICRC)

EMPLOYMENT OPPORTUNITY

COMMUNITY CONTACT CENTRE OPERATOR

MOGADISHU

**

About the Job

The Community Contact Centre (CCC) Operator contributes to the implementation of the ICRC beneficiary feedback system by receiving calls from beneficiaries seeking information on specific projects or general ICRC operations. S/he ensures information is recorded, follow up is made and that beneficiaries are provided with appropriate and timely feedback.

This is a grade B1 national/resident position based in Mogadishu, Somalia.

Duties and Responsibilities

· Manages the beneficiaries’ feedback system by receiving calls, recording call details, categorizing information and providing feedback to beneficiaries in a timely manner

· Ensures all exchanges with affected people (feedback, complaints, questions and responses) are fed into the Community Contact Centre (CCC) system, classified into pre-determined reference categories and is followed-up by the relevant department specialists

· Participates in CCC dissemination campaigns to encourage affected people to give feedback on ICRC programs

· Provides beneficiaries with appropriate answers to general questions on ICRC or familiar projects/activities

· Ensure complaints are resolved and closed within the appropriate timeframe

· Compiles monitoring data collected from beneficiaries in specific databases and spreadsheets

· Prepares and submits regular reports to the supervisor informing of the progress, observations, highlights challenges and gives recommendations

· Conducts adhoc verification on a pre-defined sample for monitoring purposes these include; checking validity of registered telephone numbers and registered profiles

Minimum qualifications and required competencies

· Diploma in Business Administration, Social Sciences, Community Development or equivalent qualifications in a relevant field of study

· Minimum of 2 years’ experience in call center environment, with knowledge of call center telephony and technology

· Excellent organizational and planning skills

· Good interpersonal and communication skills

· Ability to work independently and/or within a team

· Fluency in written and spoken English and Somali language

· Experience in data management and practical knowledge of MS-Office (particularly Excel)

· Possessing a strong degree of honesty and integrity, and a solid sense of ethics including the ability to appropriately handle confidential information

· Strict adherence to reporting deadlines

How to apply

Apply by sending your cover letter and CV addressed to the Human Resources Manager, ICRC Somalia Delegation, on the email address [email protected]. Your cover letter must indicate your current salary and your expected salary range. The closing date is 6th December 2021**.** Clearly indicate the position title Community Contact Centre Operator Mogadishu in the subject line of your email. Female candidates are encouraged to apply.**

NOTE THAT ONLY EMAILED APPLICATIONS WILL BE CONSIDERED.

Please note that only short-listed candidates will be contacted and canvassing will lead to automatic disqualification. Any enquiries about the position should be addressed to *[email protected].**

 2021-12-07

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