Organization – Adeso – African Development Solutions,
Position Title – Community Manager
Reporting to – Senior Project Manager
Working with – Senior Project Manager
Program/Duty station – Kenya or Remote
Duration – 1 Year
Starting date – Immediately
Salary – 2000 – 2800 USD per month.
ORGANIZATIONAL CONTEXT
Adeso is an expanding and vibrant African based international development and humanitarian organization. At Adeso, we work with African communities who are yet to realize their full potential; working inside these communities to create environments in which Africans can thrive. Our belief that economic, social and environmental security is the bedrock of a healthy community drives the nature and intent of our programming. We work to prevent and overcome situations that adversely affect community well-being by: reinvigorating the economy, developing skills for life and work, providing humanitarian aid, and influencing policy.
For over 30 years we have strengthened rural livelihoods through environmental awareness, training, technology transfer, and innovative humanitarian projects in pursuit of a peaceful, self-reliant, and greener future. At present, Adeso has programs in Somalia and Kenya.
Adeso is an exciting and dynamic organization experiencing managed rapid growth. It offers sound employment conditions with opportunities for personal growth and development
POSITION SUMMARY
Over the past ten years, Adeso has developed an intimate understanding of the problems faced by both local and national NGOs on a micro and macro level. Adeso has a strong understanding of the barriers these organizations face in accessing direct funding from donors and the challenges that donors face in partnering with local organizations.
KujaLink – an online platform – is a critical component of Adeso’s five-year strategy that is focused on systems change and infrastructure development to support the creation of an ecosystem that supports more democratic and equitable resourcing and the strengthening of Global South civil society.
KujaLink is a centralized online platform that allows direct donor access to local and national NGOs in the Global South that meet industry standards.
The solution aims to fulfill the following:
1. Increase visibility of local organizations
2. Grow funding flows to local organizations
3. Create linkages for both donors and organizations
POSITION PURPOSE
The KujaLink Community Engagement Manager is the liaison between KujaLink and our members. They help set the tone and act as the voice and moderator of the brand through member support, content distribution, and digital engagement to build and sustain trust and connection online.
Their role is integral in launching and sustaining KujaLink through the next phases of the development process. The Manager will oversee a distributed team of community facilitators, establish community processes, help create engaging content and foster connection, including through online discussions.
SPECIFIC ROLES AND RESPONSIBILITIES
The main responsibilities of the Community Engagement Manager including:
- Leading the development of the strategy for growing KujaLink member community with support from the team of Community Facilitators and engagement with the KujaLink leadership team
- Overseeing community engagement facilitators whose main job is to source, recruit, onboard and support new users from existing networks and partners as well as new partners
- Engaging and retaining current community members
- Learning from the member community to adjust and revise the strategy as the community grows and working with the platform development team to make adjustments to the platform.
- Work with the KujaLink team to develop and implement the KujaLink online community engagement strategy – defining the approach, discussion and communication activities, and responsibilities of team members and platform users.
- Work with community facilitators to recruit and welcome new members to the KujaLink platform – ensuring they understand and can make use of all the features including develop and update onboarding materials, including guide, graphics, and video(s).
- Post as a brand ambassador and implement the strategy to develop the community including participating in discussions, finding new users and listening to the current ones.
- Work with the team to develop and measure metrics to understand Community Growth and Evolution;
- Understand the needs of users over time and develop strategies for retaining users;
- Engage with the KujaLink development and user experience team to ensure user feedback is captured. Support the team in managing the platform User Support discussion forum.
- Support development of internal community management processes and guide for future managers.
SKILLS AND QUALIFICATIONS
- Degree, certificate, training or coursework in communications, journalism, public relations, marketing, business, or a related field
- Significant and relevant years in the social sector (5+)
- Demonstrated experience supporting online community platforms
- Experience working remotely and coordinating activities across multiple time zones
- Background in support-related field such as communications, PR, social media with the ability to interact with people online and understand how online trust works
- Extremely strong written communication skills and ability to communicate ideas and concepts digitally. Ability to create content and work with others to create content.
- Comfortable with using a very wide range of digital platforms (email, Slack, Twitter, Whatsapp, Zoom, WordPress) and experience with a range of online community platforms (Facebook, Linkedin)
- Digitally savvy and able to keep up with the activity on the platform
- Flexible and adaptable with a high level of empathy and the ability to connect with users
- Fluency in English required, competency in French, Arabic or Spanish desired
- Must come from a country supported by the platform (non OECD DAC countries)
DESIRABLE
- Solid understanding of civil society organizations in the Global South
- Experience as a community manager with evidenced achievements (e.g. doubling the size of an online community with several thousand members, delivering significant improvements on community retention)
- Multi-lingual and able to participate in online discussions in multiple languages (Spanish, French, Arabic)
- Experience managing a small team e.g. 3 people as we add additional community facilitators
- Data analysis and trend-spotting
This position can be based in Kenya or work remotely but must be based between the East Africa Time Zone and Eastern Time Zone.
All applicants can apply through our website or send it to [email protected] by 18th December 2022 with the Community Manager on the subject line. The selection committee will review all applications as they arrive. All applicants must meet the minimum requirements described above, and those unable to meet these requirements will not be considered.
Each application package should include the following:
- An application letter addressing the selection criteria including how the individual’s previous experience matches the consultancy objectives as well as the interest for the position. It should also indicate the candidate’s availability and consultancy rates. The letter should be no longer than two pages;
- Updated CV including relevant work experience and qualifications;
- Contact details of 2 references.
Applications not including all of the above information will not be reviewed. Adeso is an equal-opportunity employer.
