Country Director – Juba 78 views0 applications


Country Director | South Sudan

Reports to the Chief Operating and Experience Officer | Supervises all Program and Operations Staff

Full time | August 2018

Optimistic | Honest | Co-Creator | Customer-Centric | Strategic | Generous | Open-Minded

Based in Juba, you will be responsible for the strategic direction and reputation of the American Refugee Committee (ARC) in South Sudan. You will lead our multicultural team of expats and national staff to craft solutions for community-identified needs. You embrace diversity and bring out the best in others.

We have a unique approach to working with those we serve. Providing basic services just isn’t our style. Our customers want more and you will deliver on this customer promise by fostering a culture of transparency and accountability.

Who We Are

American Refugee Committee is and always has been about amazing global citizens taking action to change our world. Today, we’re facing challenging global humanitarian crises that require 21st Century solutions. But we’ve found that co-creating together with impassioned, dedicated people, limited only by their own imaginations, remains the key to designing new solutions that resonate. We still believe that ARC should exist, first and foremost, as a platform for realizing the goodwill of everyday people – people from Sweden to Somalia, Minnesota to Malaysia, Uganda to the U.S.

We’ve found that something incredible will result as long as we begin the journey with amazing people, agree on a destination and move together towards it transparently and open to possibility.

If you are looking for a job, look elsewhere. If you are looking for a place where you can unleash your creativity, leverage your experience and that of those around you, we invite you to join us. We expect and reward disruption, transcendence and change making.

Our Team in South Sudan

In the six years since independence, the world’s newest country has seen incredible hope and excitement overcome by renewed conflict and uncertainty. Since we began working in South Sudan in 1994, the American Refugee Committee (ARC) has been witness to these fluxes of peace and instability.

With a portfolio of over $9 million and team of 300+ staff across seven locations, ARC reaches 668,000 people in South Sudan annually. The overall objective of the ARC South Sudan program is to assist the South Sudanese to respond and react to community needs. To achieve this objective, ARC implements a multi-sectoral program that includes primary & secondary health care, tertiary care, Nutrition, WASH and Gender based violence prevention and response activities. ARC currently works closely with the Ministry of Health & County Health Departments in large scale country wide health and nutrition programming. ARC has program activities in Greater Central and Eastern Equatoria, Unity, Northern Bahr Gazal, and Upper Nile states.

About the Role

  • You are responsible for ensuring the delivery of high quality programs, identifying new opportunities, and continuing to strengthen ARC’s reputation for innovative programs.
  • You will provide strategic leadership to the country, to develop new grants and align strategy and implementation activities.
  • You will lead a diverse workforce of in-country staff and directly supervise the members of the Senior Management Team (SMT), while building high performing teams across all departments
  • You will represent ARC to external stakeholders at all levels; develop strategic relationships; identify and cultivate partnerships/funding opportunities in coordination with ARC teams across the organization; engage in appropriate and coordinated advocacy and communications on relevant issues; and explore and develop ARC’s longer-term presence in South Sudan.
  • You will foster a culture of transparency and accountability to donors, governments, communities and other relevant stakeholders, by ensuring that program design, program management, M&E, reporting and support systems are functioning in accordance with industry best practice, donor requirements, host country regulations, and ARC’s code of ethics.
  • You will serve as the primary liaison with ARC global teams to ensure close collaboration, leveraging of global technical expertise and rapid resolution of obstacles.

About You

  • You are an exceptional manager and negotiator with leadership qualities. You’ve led a diverse team effectively, balancing the interests of different stakeholders, and providing excellent leadership by maintaining a constructive work environment and setting a positive example in a politically sensitive environment. You take a participatory leadership approach.
  • You have a fanatical devotion to refugees, and this isn’t your first time. As such, you have at least ten years’ progressively responsible international management experience, with good knowledge of the principal players, issues, policies and trends in the international humanitarian and development arena. You’ve worked in conflict, post-conflict, or development settings.
  • You are skilled at building trusting, effective relationships with government officials, donor representatives, staff, NGO partners, community leaders and clients.
  • You are able to work, live and thrive in a complex environment. You have a keen understanding of the political, social, religious, ethnic and economic complexities of South Sudan, preferably through previous work in East Africa.
  • You are incredibly organized and able to prioritize multiple tasks, meeting deadlines in a dynamic environment.
  • You know our donors (US government, UN, private, and multi-lateral funders) and have demonstrated financial management experience with INGO’s. You know how to successfully develop, manage, monitor, and evaluate programs.
  • You express yourself effectively in written and oral communications. You are fluent in English and perhaps even local languages.
  • You have a commitment to personally champion ARC’s program vision and mission and inspire others to do the same. You have proven aptitude to inspire creative growth, innovation and learning.
  • You work well with a lot of freedom and do you best work in a culture that does the doable with whatever resources we have.
  • You deliver your work generously and take ownership of everything that lands in your lap. You embrace ambiguity and are joyful to the people you serve and work beside.

Your Responsibilities

Program Management

  • Ensure program targets and quality standards are achieved, maintaining frequent communication with ARC headquarters to promptly identify and resolve challenges.
  • Implement solid program management disciplines to ensure program effectiveness, quality and innovation.
  • Revise and restructure strategic plan as necessary with the teams buy-in.
  • Coordinate all aspects of programming with other ARC programs and initiatives as appropriate.
  • Ensure proper maintenance of procurement and inventory management systems consistent with donor guidelines and ARC policies.
  • Communicate and oversee the establishment and implementation of program objectives, activities, evaluations, and assessments.
  • Ensure that program teams have the necessary tools, resources, information, and assistance to deliver services that meet or exceed internationally accepted standards and protocols.
  • Support learning from success and failure, documenting best practices and facilitating collaboration.
  • Ensure proper monitoring and evaluation of program activities and timely submission of donor reports and other requirements/requests.
  • Coordinate all aspects of programming with other ARC programs and initiatives as appropriate.
  • Ensure strategic design and implementation of programs with annual planning processes that incorporate relevant elements of the overall ARC Strategic and Program Plans.

Program Development

  • Assess current and potential needs of refugees, returnees, IDPs, and other vulnerable populations.
  • Design new community-based initiatives that respond to the evolving needs of displaced populations and affected communities, particularly in an emergency but with an eye to future development.
  • Lead the development and achievement of country strategy and develop strong revenue projections.
  • Proactively cultivate relationships with existing and new donors, analyzing the funding environment and trends, and fostering a proactive approach to new funding opportunities.
  • Identify new programs in the area and region and prepare assessment missions and reports and develop new projects as needs and resources dictate.
  • Manage collaborative proposal development process to ensure proposals are strategically aligned, technically strong, achievable and realistically budgeted.
  • Manage staff responsible for financial and narrative report writing and submission to donors in a timely manner.
  • Ensure that team is monitoring burn rate and meeting monthly projections.
  • Diversify funding and develop key contacts with USAID, HPF, UN, and other major donors and foundations.
  • Build and strengthen external relationships and represent ARC with donors, the host government, international and national organizations; facilitate partnerships with other organizations for programming and advocacy.
  • Direct fundraising activities under supervision of ARC/HQ.
  • Build capacity of South Sudan teams to write successful proposals, providing training and coaching to increase the confidence and skills of staff.
  • Liaise and promote cooperation with other agencies and governmental entities.
  • Participate in interagency and governmental meetings.
  • Represent ARC with donors, the host authorities, and international and national organizations.

Administration, Operations Management & Security

  • Oversee the development, deployment and utilization of ARC’s Global policies including financial and operational policies, procedures, and systems to deliver compliance with ARC and donor requirements.
  • Ensure that ARC policies and protocols are carried out.
  • Monitor the security situation and ensure security protocols and procedures are followed.
  • Monitor and ensure that all administrative procedures are observed.
  • Maintain a healthy and empowering office environment that encourages open, honest and productive communication among ARC staff and with partner organizations.

Personnel Management

  • Develop a positive work environment for all staff supported by a professional level human resource management function
  • Select, hire, orient and mentor professional and productive international and national staff.
  • Ensure staff is properly trained and performance expectations are clear.
  • Review and adjust organizational structure and job descriptions as needed to provide clear work expectations and adequate resources for achieving program goals.
  • Conduct annual performance reviews and support staff in their ongoing professional development.
  • Work collaboratively with headquarters as needed to respond to and manage employee and work environment issues. Ensure operating policies, procedures, and communication protocols are clear and consistent.
  • Strive to maintain full staffing at all times; ensure staff are properly trained on duties and expectations are clear; personnel files are current; policies are current and implemented for expat and local staff; review, approve and submit all staff timesheets prior to monthly payroll; conduct performance assessments and provide coaching and feedback regularly and appropriately.

Financial Management

  • Develop and monitor the annual operational budget and ensure timely management of financial reporting, audit compliance, and cash flow.
  • Provide timely and effective oversight of the financial position of the country program including identification and implementation of required changes to match funding levels.
  • Monitor all financial expenditures including burn rate, accounts payable, petty cash, etc.
  • Monitor and identify appropriate sources for match fund requirements and coverage of funding gaps.
  • Ensure all fiscal controls and donor required policy controls are carried out.
  • Provide oversight of country program budgets and management of program spending.
  • Anticipate potential funding gaps, develop contingency plans, and closely monitor costs to prevent uncovered program cost.
  • Prepare and submit activity reports to donors as well as monthly updates to headquarters.
  • Prepare and forecast budgets and funding needs for the upcoming year.
  • Oversee cash management and recordkeeping in accordance with donor regulations.
  • Ensure financial reports are submitted in a timely manner. Prepare and submit activity reports to Donors as well as monthly updates to headquarters.

Benefits

Health, dental, long-term disability, life and AD&D, MedEvac, Worker’s Comp Insurance – We cover 100% of your health and 75% of your spouse/dependent’s health. We also pay 100% of the premiums for long-term disability, life and AD&D insurance for you.

Retirement – We contribute 6% of your salary regardless of your contribution amount, after one year of service.

Flexible Leave Time – Between general leave, home leave and holidays, you have ample opportunity to take time off when you need it.

Great Resources – 24/7 support from headquarters for all functions and services your team needs to effectively deliver top-notch customer service.

If all of that sounds pretty great, you should stop by our Career Page http://arcrelief.org/join-us/ and watch our ‘One of the Team’ video.

American Refugee Committee is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or protected veteran status. American Refugee Committee complies with all applicable laws governing nondiscrimination in employment.

More Information

  • Job City Juba
  • This job has expired!
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American Refugee Committee is and always has been about amazing global citizens taking action to change our world. More than 35 years ago, Chicago businessman Neal Ball started ARC. He recruited a volunteer relief team who deployed to the Thai-Cambodian border. Even in the face of terrible tragedy, that first ARC team was characterized by their incredible energy and belief that anything was possible.

Today, we’re facing challenging global humanitarian crises that require 21st Century solutions. But we’ve found that co-creating together with impassioned, dedicated people, limited only by their own imaginations, remains the key to designing new solutions that resonate. We still believe that ARC should exist, first and foremost, as a platform for realizing the goodwill of everyday people – people from Sweden to Somalia, Minnesota to Malaysia, Uganda to the U.S.

We’ve found that something incredible will result as long as we begin the journey with amazing people, agree on a destination and move together towards it transparently and open to possibility.

OUR MISSION

ARC works with its partners and constituencies to provide opportunities and expertise to refugees, displaced people and host communities. We help people survive conflict and crisis and rebuild lives of dignity, health, security and self-sufficiency. ARC is committed to the delivery of programs that ensure measurable quality and lasting impact for the people we serve.

OUR VISION

Every person who participates in an ARC program or project will have a better chance to take control of their life and achieve self sufficiency.

 
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0 USD Juba CF 3201 Abc road Full Time , 40 hours per week American Refugee Committee International

Country Director | South Sudan

Reports to the Chief Operating and Experience Officer | Supervises all Program and Operations Staff

Full time | August 2018

Optimistic | Honest | Co-Creator | Customer-Centric | Strategic | Generous | Open-Minded

Based in Juba, you will be responsible for the strategic direction and reputation of the American Refugee Committee (ARC) in South Sudan. You will lead our multicultural team of expats and national staff to craft solutions for community-identified needs. You embrace diversity and bring out the best in others.

We have a unique approach to working with those we serve. Providing basic services just isn’t our style. Our customers want more and you will deliver on this customer promise by fostering a culture of transparency and accountability.

Who We Are

American Refugee Committee is and always has been about amazing global citizens taking action to change our world. Today, we’re facing challenging global humanitarian crises that require 21st Century solutions. But we’ve found that co-creating together with impassioned, dedicated people, limited only by their own imaginations, remains the key to designing new solutions that resonate. We still believe that ARC should exist, first and foremost, as a platform for realizing the goodwill of everyday people – people from Sweden to Somalia, Minnesota to Malaysia, Uganda to the U.S.

We’ve found that something incredible will result as long as we begin the journey with amazing people, agree on a destination and move together towards it transparently and open to possibility.

If you are looking for a job, look elsewhere. If you are looking for a place where you can unleash your creativity, leverage your experience and that of those around you, we invite you to join us. We expect and reward disruption, transcendence and change making.

Our Team in South Sudan

In the six years since independence, the world’s newest country has seen incredible hope and excitement overcome by renewed conflict and uncertainty. Since we began working in South Sudan in 1994, the American Refugee Committee (ARC) has been witness to these fluxes of peace and instability.

With a portfolio of over $9 million and team of 300+ staff across seven locations, ARC reaches 668,000 people in South Sudan annually. The overall objective of the ARC South Sudan program is to assist the South Sudanese to respond and react to community needs. To achieve this objective, ARC implements a multi-sectoral program that includes primary & secondary health care, tertiary care, Nutrition, WASH and Gender based violence prevention and response activities. ARC currently works closely with the Ministry of Health & County Health Departments in large scale country wide health and nutrition programming. ARC has program activities in Greater Central and Eastern Equatoria, Unity, Northern Bahr Gazal, and Upper Nile states.

About the Role

  • You are responsible for ensuring the delivery of high quality programs, identifying new opportunities, and continuing to strengthen ARC’s reputation for innovative programs.
  • You will provide strategic leadership to the country, to develop new grants and align strategy and implementation activities.
  • You will lead a diverse workforce of in-country staff and directly supervise the members of the Senior Management Team (SMT), while building high performing teams across all departments
  • You will represent ARC to external stakeholders at all levels; develop strategic relationships; identify and cultivate partnerships/funding opportunities in coordination with ARC teams across the organization; engage in appropriate and coordinated advocacy and communications on relevant issues; and explore and develop ARC's longer-term presence in South Sudan.
  • You will foster a culture of transparency and accountability to donors, governments, communities and other relevant stakeholders, by ensuring that program design, program management, M&E, reporting and support systems are functioning in accordance with industry best practice, donor requirements, host country regulations, and ARC’s code of ethics.
  • You will serve as the primary liaison with ARC global teams to ensure close collaboration, leveraging of global technical expertise and rapid resolution of obstacles.

About You

  • You are an exceptional manager and negotiator with leadership qualities. You've led a diverse team effectively, balancing the interests of different stakeholders, and providing excellent leadership by maintaining a constructive work environment and setting a positive example in a politically sensitive environment. You take a participatory leadership approach.
  • You have a fanatical devotion to refugees, and this isn’t your first time. As such, you have at least ten years’ progressively responsible international management experience, with good knowledge of the principal players, issues, policies and trends in the international humanitarian and development arena. You've worked in conflict, post-conflict, or development settings.
  • You are skilled at building trusting, effective relationships with government officials, donor representatives, staff, NGO partners, community leaders and clients.
  • You are able to work, live and thrive in a complex environment. You have a keen understanding of the political, social, religious, ethnic and economic complexities of South Sudan, preferably through previous work in East Africa.
  • You are incredibly organized and able to prioritize multiple tasks, meeting deadlines in a dynamic environment.
  • You know our donors (US government, UN, private, and multi-lateral funders) and have demonstrated financial management experience with INGO’s. You know how to successfully develop, manage, monitor, and evaluate programs.
  • You express yourself effectively in written and oral communications. You are fluent in English and perhaps even local languages.
  • You have a commitment to personally champion ARC’s program vision and mission and inspire others to do the same. You have proven aptitude to inspire creative growth, innovation and learning.
  • You work well with a lot of freedom and do you best work in a culture that does the doable with whatever resources we have.
  • You deliver your work generously and take ownership of everything that lands in your lap. You embrace ambiguity and are joyful to the people you serve and work beside.

Your Responsibilities

Program Management

  • Ensure program targets and quality standards are achieved, maintaining frequent communication with ARC headquarters to promptly identify and resolve challenges.
  • Implement solid program management disciplines to ensure program effectiveness, quality and innovation.
  • Revise and restructure strategic plan as necessary with the teams buy-in.
  • Coordinate all aspects of programming with other ARC programs and initiatives as appropriate.
  • Ensure proper maintenance of procurement and inventory management systems consistent with donor guidelines and ARC policies.
  • Communicate and oversee the establishment and implementation of program objectives, activities, evaluations, and assessments.
  • Ensure that program teams have the necessary tools, resources, information, and assistance to deliver services that meet or exceed internationally accepted standards and protocols.
  • Support learning from success and failure, documenting best practices and facilitating collaboration.
  • Ensure proper monitoring and evaluation of program activities and timely submission of donor reports and other requirements/requests.
  • Coordinate all aspects of programming with other ARC programs and initiatives as appropriate.
  • Ensure strategic design and implementation of programs with annual planning processes that incorporate relevant elements of the overall ARC Strategic and Program Plans.

Program Development

  • Assess current and potential needs of refugees, returnees, IDPs, and other vulnerable populations.
  • Design new community-based initiatives that respond to the evolving needs of displaced populations and affected communities, particularly in an emergency but with an eye to future development.
  • Lead the development and achievement of country strategy and develop strong revenue projections.
  • Proactively cultivate relationships with existing and new donors, analyzing the funding environment and trends, and fostering a proactive approach to new funding opportunities.
  • Identify new programs in the area and region and prepare assessment missions and reports and develop new projects as needs and resources dictate.
  • Manage collaborative proposal development process to ensure proposals are strategically aligned, technically strong, achievable and realistically budgeted.
  • Manage staff responsible for financial and narrative report writing and submission to donors in a timely manner.
  • Ensure that team is monitoring burn rate and meeting monthly projections.
  • Diversify funding and develop key contacts with USAID, HPF, UN, and other major donors and foundations.
  • Build and strengthen external relationships and represent ARC with donors, the host government, international and national organizations; facilitate partnerships with other organizations for programming and advocacy.
  • Direct fundraising activities under supervision of ARC/HQ.
  • Build capacity of South Sudan teams to write successful proposals, providing training and coaching to increase the confidence and skills of staff.
  • Liaise and promote cooperation with other agencies and governmental entities.
  • Participate in interagency and governmental meetings.
  • Represent ARC with donors, the host authorities, and international and national organizations.

Administration, Operations Management & Security

  • Oversee the development, deployment and utilization of ARC's Global policies including financial and operational policies, procedures, and systems to deliver compliance with ARC and donor requirements.
  • Ensure that ARC policies and protocols are carried out.
  • Monitor the security situation and ensure security protocols and procedures are followed.
  • Monitor and ensure that all administrative procedures are observed.
  • Maintain a healthy and empowering office environment that encourages open, honest and productive communication among ARC staff and with partner organizations.

Personnel Management

  • Develop a positive work environment for all staff supported by a professional level human resource management function
  • Select, hire, orient and mentor professional and productive international and national staff.
  • Ensure staff is properly trained and performance expectations are clear.
  • Review and adjust organizational structure and job descriptions as needed to provide clear work expectations and adequate resources for achieving program goals.
  • Conduct annual performance reviews and support staff in their ongoing professional development.
  • Work collaboratively with headquarters as needed to respond to and manage employee and work environment issues. Ensure operating policies, procedures, and communication protocols are clear and consistent.
  • Strive to maintain full staffing at all times; ensure staff are properly trained on duties and expectations are clear; personnel files are current; policies are current and implemented for expat and local staff; review, approve and submit all staff timesheets prior to monthly payroll; conduct performance assessments and provide coaching and feedback regularly and appropriately.

Financial Management

  • Develop and monitor the annual operational budget and ensure timely management of financial reporting, audit compliance, and cash flow.
  • Provide timely and effective oversight of the financial position of the country program including identification and implementation of required changes to match funding levels.
  • Monitor all financial expenditures including burn rate, accounts payable, petty cash, etc.
  • Monitor and identify appropriate sources for match fund requirements and coverage of funding gaps.
  • Ensure all fiscal controls and donor required policy controls are carried out.
  • Provide oversight of country program budgets and management of program spending.
  • Anticipate potential funding gaps, develop contingency plans, and closely monitor costs to prevent uncovered program cost.
  • Prepare and submit activity reports to donors as well as monthly updates to headquarters.
  • Prepare and forecast budgets and funding needs for the upcoming year.
  • Oversee cash management and recordkeeping in accordance with donor regulations.
  • Ensure financial reports are submitted in a timely manner. Prepare and submit activity reports to Donors as well as monthly updates to headquarters.

Benefits

Health, dental, long-term disability, life and AD&D, MedEvac, Worker’s Comp Insurance – We cover 100% of your health and 75% of your spouse/dependent’s health. We also pay 100% of the premiums for long-term disability, life and AD&D insurance for you.

Retirement – We contribute 6% of your salary regardless of your contribution amount, after one year of service.

Flexible Leave Time – Between general leave, home leave and holidays, you have ample opportunity to take time off when you need it.

Great Resources – 24/7 support from headquarters for all functions and services your team needs to effectively deliver top-notch customer service.

If all of that sounds pretty great, you should stop by our Career Page http://arcrelief.org/join-us/ and watch our ‘One of the Team’ video.

American Refugee Committee is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or protected veteran status. American Refugee Committee complies with all applicable laws governing nondiscrimination in employment.

2018-09-02

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