Global Security Operations Centre Lead 338 views0 applications


CTG overview:

  • CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
  • CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
  • Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.

Overview of position:

  • CTG will establish a Global Security Operations Centre (GSOC), providing 24 / 7 response capability to support in country teams to respond to incidents & manage crises. The GSOC Lead is responsible for the establishment of the centre, development of policies & procedures & line management of centre staff. This role would suit an excellent team player keen to build in a start up enterprise.

Assigned as but not limited to:

  • Main focal point for GSOC.
  • Develop Standard Operating Procedures (SOP’s) for GSOC.
  • Ensure there is 24 / 7 personnel coverage to respond to incidents.
  • Line management of GSOC staff.
  • Recommend improvements to CTG IT applications, travel risk management, incident management database, CTG Duty of Care (DOC) app.
  • Security inputs to other CTG corporate functions, bid writing, client liaison, enterprise risk management.
  • Support the Global Risk Manager on the enterprise security risk management cycle.

Functions of the GSOC:

  • 24 / 7 response capability, initial call handling, triage, coordination with in country teams.
  • Filter & coordinate emergency medical requirements to our medical partners & follow up.
  • Coordination with security partners.
  • Action tracking & implementation in response to incidents.
  • Analysis of incidents & reporting to CTG senior management, in country teams.
  • Push out relevant security alerts & intelligence through the Tayo DOC app in a timely fashion, pulling in external feeds data & analysis where appropriate.
  • Secretariat for crisis management meetings.
  • Build & maintain CTG’s database of medical providers with key information such as geolocalisation, core specialisation, key medical personnel, contact details etc.
  • Build & maintain CTG’s database of approved accommodation in key locations.
  • Build air response network (for political evacuation & medical evacuation).
  • Maintain global contact directory.
  • Conduct after action reviews.
  • Run crisis management exercises across the organisation.
  • Information management, record keeping, security of information & accuracy of information in the incident management database.
  • Ensure all key CTG locations have up to date risk assessments & coordinate mitigating actions & follow up.
  • Medical claims handling & reporting.
  • Build strong relationships with CTG regional leaders & security teams, leading regular meetings with the field security community for training & knowledge sharing.
  • Seek to achieve standardisation of CTG approach to DOC through training & communication & building strong networks across CTG operations.
  • Step in & deploy to new country operations (start up) where required (short term).
  • Perform any other duties which may be assigned.

Project reporting:

  • This role reports to the Global Risk Manager.

Key competencies:

  • Bachelor’s Degree in Security, International Development, or relevant field (essential).
  • Membership of a professional security body (essential).
  • Recognised security qualification (essential).
  • Minimum of 5 years of demonstrable relevant security leadership experience (essential).
  • Minimum of 3 years of experience in complex or conflict afflicted environments (essential).
  • Fluent in English (essential).
  • Working knowledge of French or Arabic (desirable).
  • Leadership.
  • Teamwork.
  • Strong verbal & written skills.
  • Ethical, trustworthy & confidential.
  • Dedication, commitment & flexibility.
  • Well versed in all MS Office applications.

The GSOC Lead will be responsible for day to day activities of the below 2 staff:

  • GSOC Analyst.
  • Medical Claims Handler.

Further information:
Qualified female candidates are encouraged to apply for this role.

More Information

  • Job City Cape Town
  • This job has expired!
Share this job


CTG Global is a Human Resources Management Support Service Company which specializes in the provision of Human Resources, Recruitment, Management Consultancy, Operational Support and Monitoring & Evaluation to enable efficient and effective programme implementation globally.

When the world is looking for solutions to complex issues, it pays to have a trusted partner that can provide highly skilled and experienced human resources to help implement any range of critical mandates.  CTG Global is that partner.

CTG Global partners with both Public and Private Sector organizations including but not limited to humanitarian agencies, government’s, non-governmental organizations, engineering/infrastructure, oil & gas, security and other corporations enabling these organizations to focus on their core business and the achievement of their individual objectives in the environment within which they work.

From gender and children related programmes in Somalia, elections in Afghanistan and M&E in Libya, to infrastructure in Iraq and emergency response in Haiti, our capabilities are as numerous and divers as the issues on our world’s agenda.

For close to a decade, CTG Global has focused its support in these challenging environments where we provide a safe and secure environment for our consultants to operate and alleviating our clients of their day-to-day personnel management problems.  In response to our clients requirements CTG Global has expanded its HR and Recruitment support into their HQ establishments as well as for their field operations; such flexibility is what CTG Global strives to provide as a standard.

Understanding the clients’ fundamental aims and objectives in the environment which we partner is paramount to our operations and CTG Global has vast and proven global experience in supporting field operations.

The nature of our business is such that our clients feel confident in placing their faith in us.  We are a principled company with ethical, accountable and socially responsible practices in place and are entirely focused on our client's and consultant’s well-being.

We retain the finest people and work with business partners that share our ideals.

Connect with us
0 USD Cape Town CF 3201 Abc road Fixed Term , 40 hours per week CTG Global

CTG overview:

  • CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
  • CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
  • Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.

Overview of position:

  • CTG will establish a Global Security Operations Centre (GSOC), providing 24 / 7 response capability to support in country teams to respond to incidents & manage crises. The GSOC Lead is responsible for the establishment of the centre, development of policies & procedures & line management of centre staff. This role would suit an excellent team player keen to build in a start up enterprise.

Assigned as but not limited to:

  • Main focal point for GSOC.
  • Develop Standard Operating Procedures (SOP's) for GSOC.
  • Ensure there is 24 / 7 personnel coverage to respond to incidents.
  • Line management of GSOC staff.
  • Recommend improvements to CTG IT applications, travel risk management, incident management database, CTG Duty of Care (DOC) app.
  • Security inputs to other CTG corporate functions, bid writing, client liaison, enterprise risk management.
  • Support the Global Risk Manager on the enterprise security risk management cycle.

Functions of the GSOC:

  • 24 / 7 response capability, initial call handling, triage, coordination with in country teams.
  • Filter & coordinate emergency medical requirements to our medical partners & follow up.
  • Coordination with security partners.
  • Action tracking & implementation in response to incidents.
  • Analysis of incidents & reporting to CTG senior management, in country teams.
  • Push out relevant security alerts & intelligence through the Tayo DOC app in a timely fashion, pulling in external feeds data & analysis where appropriate.
  • Secretariat for crisis management meetings.
  • Build & maintain CTG’s database of medical providers with key information such as geolocalisation, core specialisation, key medical personnel, contact details etc.
  • Build & maintain CTG’s database of approved accommodation in key locations.
  • Build air response network (for political evacuation & medical evacuation).
  • Maintain global contact directory.
  • Conduct after action reviews.
  • Run crisis management exercises across the organisation.
  • Information management, record keeping, security of information & accuracy of information in the incident management database.
  • Ensure all key CTG locations have up to date risk assessments & coordinate mitigating actions & follow up.
  • Medical claims handling & reporting.
  • Build strong relationships with CTG regional leaders & security teams, leading regular meetings with the field security community for training & knowledge sharing.
  • Seek to achieve standardisation of CTG approach to DOC through training & communication & building strong networks across CTG operations.
  • Step in & deploy to new country operations (start up) where required (short term).
  • Perform any other duties which may be assigned.

Project reporting:

  • This role reports to the Global Risk Manager.

Key competencies:

  • Bachelor’s Degree in Security, International Development, or relevant field (essential).
  • Membership of a professional security body (essential).
  • Recognised security qualification (essential).
  • Minimum of 5 years of demonstrable relevant security leadership experience (essential).
  • Minimum of 3 years of experience in complex or conflict afflicted environments (essential).
  • Fluent in English (essential).
  • Working knowledge of French or Arabic (desirable).
  • Leadership.
  • Teamwork.
  • Strong verbal & written skills.
  • Ethical, trustworthy & confidential.
  • Dedication, commitment & flexibility.
  • Well versed in all MS Office applications.

The GSOC Lead will be responsible for day to day activities of the below 2 staff:

  • GSOC Analyst.
  • Medical Claims Handler.

Further information: Qualified female candidates are encouraged to apply for this role.

2023-02-11

NGO Jobs in Africa | NGO Jobs

Ngojobsinafrica.com is Africa’s largest Job site that focuses only on Non-Government Organization job Opportunities across Africa. We publish latest jobs and career information for Africans who intends to build a career in the NGO Sector. We ensure that we provide you with all Non-governmental Jobs in Africa on a consistent basis. We aggregate all NGO Jobs in Africa and ensure authenticity of all jobs available on our site. We are your one stop site for all NGO Jobs in Africa. Stay with us for authenticity & consistency.

Stay up to date

Subscribe for email updates

March 2024
MTWTFSS
« Jan  
 123
45678910
11121314151617
18192021222324
25262728293031
RSS Feed by country: