Head of Support Services 319 views0 applications


Danish Refugee Council (DRC) is a Danish international non-governmental organisation, which promotes and supports durable solutions to the problems faced by refugees and internally displaced people all over the world. DRC is present in more than 30 conflict territories around the world assisting displaced people with shelter, food, income generating activities, and wide range of other assistance. It is of utmost importance for DRC to work in compliance with the DRC Accountability and Quality Management system and national legislations. Smooth, reliable and effective operational systems are preconditions for DRC to maintain its position as a trustworthy and reliable partner for our donors and an accountable organisation towards our beneficiaries.

Head of Support Services

Location: Yola, Adamawa
Availability: As soon as possible

Overall Purpose of the Role

  • The Head of Support Services will offer overall direction and management of all support services in DRC Nigeria.
  • The Head of Support Services will ensure the consolidation of effective and efficient support services in the areas of finance, administration, IT, human resources, procurement and logistics.
  • He/She will play a key role in developing and implementing country specific strategies as well as devising, implementing and improving operational systems, processes and policies in support of DRC’s mission in Nigeria, in line with DRC international and regional operational standards and procedures.

Key Responsibilities
Finance:

  • Ensure DRC and donor financial regulations, procedures and documentation requirements are adhered to in DRC country operation.
  • Provide overall financial planning support to Head of Nigeria Programme, advise on spending and financial spending strategies, provide accurate financial outlook of the programmes on a regular basis.
  • Ensure inputs to budget development and guidance on overall financial management support to the budget holders.
  • Check the integrity and robustness of financial procedures, possible mismanagement and suggest corrective actions to minimise losses.
  • Provide training and mentoring to finance staff to develop capacity in the country offices.
  • Implementation of a functioning, real-time master budget tool to Senior Management Team, and programme managers.
  • Regulation and monitoring of the overall spending in the programme, cost sharing and administrative cooperation between projects and personnel.
  • Active engagement as a member of the senior management team once suspecting or having discovered any signs of budgetary disparity, fraudulent activity, or administrative problems.
  • Ensure implementation of NAVISION financial management system at country level.
  • Ensure timely and accurate financial and administrative reporting to external parties, and to the headquarters.
  • Management of transparent and effective interaction with banks and other financial institutions, and agreements with authorities favourable to DRC and its beneficiaries.
  • Monitoring and regulating the movement of cash, liquidity management, the bank transactions and transfers, and the other personnel involved, beyond the set of internal controls.
  • Ensure that all necessary agreements, permits and licenses necessary for DRC‘s operations (including VAT exemption) are in place and keep updated on national Administrative rules and regulations pertaining to the activities of DRC.

Administration/HR:

  • Administrative leadership over effective implementation of the relevant aspects of the country strategy, ensuring procedural and system compliance, and paving way to organisational growth.
  • Direct management of administrative and finance personnel at manager level, indirect management of the officers in field offices, and monitoring the conduct of other staff in relation to the rules and policies of DRC.
  • Ensuring a timely and quality delivery of administrative and financial operations and services, through sound recruitment, firm internal controls and reporting, effective coordination between projects and personnel, will be essential.
  • Facilitation of continued learning and improvement through training, coaching, and communication amongst personnel, and organising sessions for self-evaluation and goal-setting.
  • Ensure that effective HR policies are in place and implemented that are in line with DRC international and regional procedures and Nigerian labour law.
  • Upholding and championing of the Code of Conduct among the personnel at country office and in field locations through personal example.
  • Ensure a proper management of the payroll system Homère compliant to DRC regional HR policies is in place.
  • Ensure a well-functioning staff complaint reporting and handling mechanism is in place.
  • As a member of senior management team, ensuring that agreed measures for safety and security are in place and adhered to by all staff, including but not limited to the upkeep of MOSS standards, security and evacuation plans, and staff movement.

Logistics and Procurement:

  • Provide supervision to country procurement and logistics inclusive of related information management and maintenance, requests for quotations, quality control and ensuring the set procedures are followed.
  • Supervise country procurement and logistics personnel, and ensuring logistics team’s close cooperation with the admin/finances, human resources and programme departments to facilitate rapid delivery of appropriate relief items.
  • Monitoring procurement procedures and ensuring that items are accounted for and quality/quantity controlled in stock reports and asset inventory management system.
  • Providing support to the Nigeria Logistics Manager in timely management and updating of all logistics reports and information as required by the organisation.
  • Ensure proper guidance to Nigeria Logistics Manager in establishing vehicle and equipment maintenance/repair schedule and value-for-money services to the vehicle fleet/equipment.
  • Ensure maintenance, dissemination of procurement and logistics reports on observations concerning staff conduct/performance and use of organisation’s assets; and DRC/DDG monthly reports on fuel, inventory, and equipment maintenance/repair and in stock reports.

IT:

  • Ensure standardization and compatibility of all DRC Nigeria IT and communications equipment to ensure effective management and control of  ERP system.

Coordination:

  • Develop a network with other INGOs on support system related topics and ensure a proactive communication with all relevant stakeholders.
  • Share and coordinate administration and finance related information with the Head of Programs and other staff, and attend any internal coordination meetings.
  • Liaise with donors and government officials, especially as relates to issues of compliance, registration and audit.
  • Ensure timely communication with Regional Office and HQ, Project Managers and Sector leads in Nigeria concerning all issues related to finance, administration, HR, procurement and logistics.

DRC ERP System:

  • Ensure ERP functionality is properly rolled out and used by relevant staff
  • Apply reports and data analytics from DRC Dynamics to improve overall performance
  • Act as heavy user for most of the Projects & Finance functionalities.

Requirements

  • Post graduate degree in Business Administration, Finance or Accounting professional qualification such as ACCA or CPA, Procurement and supply chain management is desired.
  • 7 years INGO or other international agencies experience in finance or operations management in international humanitarian programmes, including a demonstrated ability to set up operational management systems in a large programme and direct experience of delivery of humanitarian programme in an emergency response.
  • Excellent knowledge in reviewing major international donor reports and knowledge of major donor rules including UNHCR, WFP, ECHO, EC, DFID, DANIDA and USG.
  • Possess strong analytical and conceptual skills.
  • Proven management and leadership skills.
  • Strong accounting and analytical skills.
  • Proven commitment to accountable practices. Knowledge Navision financial software will be an added advantage.
  • Previous experience in setting up systems in a new country programme is an asset.
  • Knowledge of working in challenging and insecure environments.
  • Proven ability to manage large varied workloads and deal constructively with stress and periods with long hours.
  • Proven ability to prioritize tasks, meet deadlines and work with limited supervision.
  • Proactive, stable and robust character and a good team player.
  • Excellent interpersonal skills and demonstrated ability to establish effective working relations at all levels.
  • Commitments: DRC has a Humanitarian Accountability

About you
In this position, you are expected to demonstrate each of DRC’s five core competencies:

  • Striving for excellence: you focus on reaching results while ensuring an efficient process
  • Collaborating: you involve relevant parties and encourage feedback.
  • Taking the lead: you take ownership and initiative while aiming for innovation.
  • Communicating: You listen and speak effectively and honestly.
  • Demonstrating integrity: you act in line with our vision and values

Languages:

  • Excellent communication skills in English is required.

We Offer

  • Contract:  2 years with possibility of extension, subject to funding and Performance. Salary and other conditions are offered in accordance with DRC’s Terms of Employment for national staff conditions in the respective Country. This position is under Employment band M.E level 1
  • Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates

DRC as an Employer
By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:

  • Professionalism, impact & expertise
  • Humanitarian approach & the work we do
  • Purpose, meaningfulness & own contribution
  • Culture, values & strong leadership
  • Fair compensation & continuous development

Method of Application

Note: Due to the urgency of this role, kindly note that interviews will be done on a rolling basis.

More Information

  • Job City Adamawa
  • This job has expired!
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The Danish Refugee Council is currently implementing a broad range of activities relevant to conflict affected communities and persons. The activities are categorized in ten sectors:

Shelter and Non-food Items, Food Security, Protection, Income Generation, Coordination & Operational Services, Community Infrastructure & Services, Humanitarian Mine Action, Armed Violence Reduction (AVR), Water, Sanitation & Hygiene (WASH), and Education.

Here you can read some short exemplifications of what types of activities the respective sectors include:

Shelter and Non-food Items: Provision of emergency shelter, emergency cash grants, rehabilitation of housing, distribution of non-food items (NFIs) and provision of return and repatriation kits.

Food Security: Emergency food provision or food voucher programmes. Training and capacity development in agriculture, agricultural inputs (e.g. tools and seeds), agricultural grants.

Protection: Advocacy for the rights of displaced people in their context of displacement, child protection initiatives, individual protection assistance based on vulnerability, legal aid, land & property rights, sexual and gender-based violence prevention, registration services for the internally displaced and refugees, monitoring of rights and rights awareness-raising, facilitation of return and repatriation processes.

Income Generation: Business training and SME development, business grants, life-skills training, literacy and numeracy training, vocational training, micro-credit loans, savings groups, group enterprise development and facilitation.

Coordination & Operational Services: Coordination and management of refugee and IDP camps, active participation in UN cluster coordination, humanitarian surveys and studies, facilitation of NGO Networks focused on displacement solutions, capacity development, training and support to local NGOs, secondment of experts to UN emergency operations worldwide

Community Infrastructure & Services: Provision of physical infrastructure like roads, bridges, community centres, irrigation systems or other community structures, facilitation and training of infrastructure management groups at community level, facilitation and funding of community development plans, initiatives for disaster risk reduction at community level.

Humanitarian Mine Action: Manual or mechanical mine clearance, clearance of former battle areas, education for affected communities – with special focus on children on how to avoid harm from mines and UXO, surveys of expected and confirmed mined or UXO areas, explosive ordnance disposal and stockpile destruction, capacity building of national demining institutions.

Armed Violence Reduction (AVR): Education in procedures for safe storage and safe handling of small arms and light weapons (SALW), capacity building of institutions for safety, local and community level conflict management and mitigation.

Water, Sanitation & Hygiene (WASH): Emergency water supply, hygiene item distribution, hygiene information and education, construction of latrines, installation water points, wells and water storage. Water purification.

Education: Education grants and fee support, school feeding programmes, teacher training and support, school materials provision and construction or rehabilitation of school structures.

Connect with us
0 USD Adamawa CF 3201 Abc road Full Time , 40 hours per week Danish Refugee Council (DRC)

Danish Refugee Council (DRC) is a Danish international non-governmental organisation, which promotes and supports durable solutions to the problems faced by refugees and internally displaced people all over the world. DRC is present in more than 30 conflict territories around the world assisting displaced people with shelter, food, income generating activities, and wide range of other assistance. It is of utmost importance for DRC to work in compliance with the DRC Accountability and Quality Management system and national legislations. Smooth, reliable and effective operational systems are preconditions for DRC to maintain its position as a trustworthy and reliable partner for our donors and an accountable organisation towards our beneficiaries.

Head of Support Services

Location: Yola, Adamawa Availability: As soon as possibleOverall Purpose of the Role

  • The Head of Support Services will offer overall direction and management of all support services in DRC Nigeria.
  • The Head of Support Services will ensure the consolidation of effective and efficient support services in the areas of finance, administration, IT, human resources, procurement and logistics.
  • He/She will play a key role in developing and implementing country specific strategies as well as devising, implementing and improving operational systems, processes and policies in support of DRC’s mission in Nigeria, in line with DRC international and regional operational standards and procedures.

Key Responsibilities Finance:

  • Ensure DRC and donor financial regulations, procedures and documentation requirements are adhered to in DRC country operation.
  • Provide overall financial planning support to Head of Nigeria Programme, advise on spending and financial spending strategies, provide accurate financial outlook of the programmes on a regular basis.
  • Ensure inputs to budget development and guidance on overall financial management support to the budget holders.
  • Check the integrity and robustness of financial procedures, possible mismanagement and suggest corrective actions to minimise losses.
  • Provide training and mentoring to finance staff to develop capacity in the country offices.
  • Implementation of a functioning, real-time master budget tool to Senior Management Team, and programme managers.
  • Regulation and monitoring of the overall spending in the programme, cost sharing and administrative cooperation between projects and personnel.
  • Active engagement as a member of the senior management team once suspecting or having discovered any signs of budgetary disparity, fraudulent activity, or administrative problems.
  • Ensure implementation of NAVISION financial management system at country level.
  • Ensure timely and accurate financial and administrative reporting to external parties, and to the headquarters.
  • Management of transparent and effective interaction with banks and other financial institutions, and agreements with authorities favourable to DRC and its beneficiaries.
  • Monitoring and regulating the movement of cash, liquidity management, the bank transactions and transfers, and the other personnel involved, beyond the set of internal controls.
  • Ensure that all necessary agreements, permits and licenses necessary for DRC‘s operations (including VAT exemption) are in place and keep updated on national Administrative rules and regulations pertaining to the activities of DRC.

Administration/HR:

  • Administrative leadership over effective implementation of the relevant aspects of the country strategy, ensuring procedural and system compliance, and paving way to organisational growth.
  • Direct management of administrative and finance personnel at manager level, indirect management of the officers in field offices, and monitoring the conduct of other staff in relation to the rules and policies of DRC.
  • Ensuring a timely and quality delivery of administrative and financial operations and services, through sound recruitment, firm internal controls and reporting, effective coordination between projects and personnel, will be essential.
  • Facilitation of continued learning and improvement through training, coaching, and communication amongst personnel, and organising sessions for self-evaluation and goal-setting.
  • Ensure that effective HR policies are in place and implemented that are in line with DRC international and regional procedures and Nigerian labour law.
  • Upholding and championing of the Code of Conduct among the personnel at country office and in field locations through personal example.
  • Ensure a proper management of the payroll system Homère compliant to DRC regional HR policies is in place.
  • Ensure a well-functioning staff complaint reporting and handling mechanism is in place.
  • As a member of senior management team, ensuring that agreed measures for safety and security are in place and adhered to by all staff, including but not limited to the upkeep of MOSS standards, security and evacuation plans, and staff movement.

Logistics and Procurement:

  • Provide supervision to country procurement and logistics inclusive of related information management and maintenance, requests for quotations, quality control and ensuring the set procedures are followed.
  • Supervise country procurement and logistics personnel, and ensuring logistics team’s close cooperation with the admin/finances, human resources and programme departments to facilitate rapid delivery of appropriate relief items.
  • Monitoring procurement procedures and ensuring that items are accounted for and quality/quantity controlled in stock reports and asset inventory management system.
  • Providing support to the Nigeria Logistics Manager in timely management and updating of all logistics reports and information as required by the organisation.
  • Ensure proper guidance to Nigeria Logistics Manager in establishing vehicle and equipment maintenance/repair schedule and value-for-money services to the vehicle fleet/equipment.
  • Ensure maintenance, dissemination of procurement and logistics reports on observations concerning staff conduct/performance and use of organisation’s assets; and DRC/DDG monthly reports on fuel, inventory, and equipment maintenance/repair and in stock reports.

IT:

  • Ensure standardization and compatibility of all DRC Nigeria IT and communications equipment to ensure effective management and control of  ERP system.

Coordination:

  • Develop a network with other INGOs on support system related topics and ensure a proactive communication with all relevant stakeholders.
  • Share and coordinate administration and finance related information with the Head of Programs and other staff, and attend any internal coordination meetings.
  • Liaise with donors and government officials, especially as relates to issues of compliance, registration and audit.
  • Ensure timely communication with Regional Office and HQ, Project Managers and Sector leads in Nigeria concerning all issues related to finance, administration, HR, procurement and logistics.

DRC ERP System:

  • Ensure ERP functionality is properly rolled out and used by relevant staff
  • Apply reports and data analytics from DRC Dynamics to improve overall performance
  • Act as heavy user for most of the Projects & Finance functionalities.

Requirements

  • Post graduate degree in Business Administration, Finance or Accounting professional qualification such as ACCA or CPA, Procurement and supply chain management is desired.
  • 7 years INGO or other international agencies experience in finance or operations management in international humanitarian programmes, including a demonstrated ability to set up operational management systems in a large programme and direct experience of delivery of humanitarian programme in an emergency response.
  • Excellent knowledge in reviewing major international donor reports and knowledge of major donor rules including UNHCR, WFP, ECHO, EC, DFID, DANIDA and USG.
  • Possess strong analytical and conceptual skills.
  • Proven management and leadership skills.
  • Strong accounting and analytical skills.
  • Proven commitment to accountable practices. Knowledge Navision financial software will be an added advantage.
  • Previous experience in setting up systems in a new country programme is an asset.
  • Knowledge of working in challenging and insecure environments.
  • Proven ability to manage large varied workloads and deal constructively with stress and periods with long hours.
  • Proven ability to prioritize tasks, meet deadlines and work with limited supervision.
  • Proactive, stable and robust character and a good team player.
  • Excellent interpersonal skills and demonstrated ability to establish effective working relations at all levels.
  • Commitments: DRC has a Humanitarian Accountability

About you In this position, you are expected to demonstrate each of DRC’s five core competencies:

  • Striving for excellence: you focus on reaching results while ensuring an efficient process
  • Collaborating: you involve relevant parties and encourage feedback.
  • Taking the lead: you take ownership and initiative while aiming for innovation.
  • Communicating: You listen and speak effectively and honestly.
  • Demonstrating integrity: you act in line with our vision and values

Languages:

  • Excellent communication skills in English is required.

We Offer

  • Contract:  2 years with possibility of extension, subject to funding and Performance. Salary and other conditions are offered in accordance with DRC’s Terms of Employment for national staff conditions in the respective Country. This position is under Employment band M.E level 1
  • Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates

DRC as an Employer By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:

  • Professionalism, impact & expertise
  • Humanitarian approach & the work we do
  • Purpose, meaningfulness & own contribution
  • Culture, values & strong leadership
  • Fair compensation & continuous development

Method of Application

Note: Due to the urgency of this role, kindly note that interviews will be done on a rolling basis.

2019-06-15

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