Head of Support Services (HoSS)
Burkina Faso
The Danish Refugee Council (DRC) has been operational in West Africa since 1998. DRC´s aim is to contribute to the peace and stabilisation, protection and promotion of durable solution to crisis-affected populations in the region. The overall strategic objective of the program is: Support peace and stabilization, protect and promote durable solutions to conflict-affected population in Liberia, Côte d’Ivoire, Guinée, Burkina Faso and Mali on the basis of humanitarian principles and fundamental human rights.
DRC is open in Burkina Faso since January 2013, Burkina Faso 3 field offices (Dori, Djibo and Kaya) and a country office in Ouagadougou. DRC’s Burkina Faso programme focuses on community recovery and development with a multisector approach.
About the job
Under the supervision of the Country Director, the HoSS is Operationally and strategically responsible for Finance, Human Resources, Logistics and Procurement, Administration and/or IT. He/ She Oversees, develops and provides strategic direction to his/her support areas. This role has a country focus and ensures compliance to DRC procedures and guidelines within the country. The role contributes to the development of country strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to country operations while overseeing country activities
People Management and internal communication
· Lead and manage the support managers (including people planning, performance, well-being and development)
· Manage, deliver and report on current operations programme support in geographic scope
· Establish high performing support teams ensuring high-quality approaches are maintained
· Develop and improve operational approaches, compliance and systems, and support the Country Director to build and deliver effective and sustainable interventions.
· Responsible for the strategic development, management and implementation of the support operations
· Ensure appropriate technical support is available to programs, in line with organizational priorities
· Ensure support for annual planning and review processes
· Direct responsibility for ensuring that the DRC Programme operates in accordance with DRC’s support function guidelines
Operational Management
· Support the Country Director and the Senior Management Team in liaising with donors and authorities, especially as relates to issues of compliance, registration, and audit
· Oversee the operational support units for the country/region by providing strategic leadership and technical support to the areas under his/her supervision
· Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support area.
· Ensure that DRC retains and continually develops its operational capacity to provide rapid emergency response in particular within its procurement and transport systems
· Develop a risk management plan for the country that identifies the major financial and operational risks and implement a mitigation strategy
· Ensure that all administrative and legal-related systems are accurate and maintained
· Work to build the capacity of the operational support staff throughout the operation though frequent in-service training sessions and mentoring support
· Contribute to the development and implementation of DRC’s global development initiatives
DRC Dynamics ERP System
· Ensure ERP functionality is properly used by relevant staff
· Apply reports and data analytics from DRC Dynamics to improve overall performance
· Act as heavy user for most of the Projects & Finance functionalities
Deputy responsibilities:
· Support the Country Director and the Senior Management Team in ensuring strategic programming coherent with DRC’s operational platforms, coordinating DRC’s programme development, strengthening DRC’s programme quality, standards and learning, and enforcing DRC’s accountability and M&E frameworks.
· Represent DRC on behalf of the Country Director upon agreement with authorities, UN agencies, humanitarian agencies and other partner
· Function as Country Director during his/her absence
· Other deputising duties as agreed with the Country Director
As Manager the post-holder is responsible for the following:
· Accountable for achieving DRC’s strategic goals and objectives within the area of responsibility
· Accountable for making significant decisions on what the unit does: its purpose, functions and role, and for making commitments and decisions that require the expenditure of significant unit resources.
· Accountable for people management of direct reports, generally at least 3 employees. This includes hiring & firing, objective setting, probation, performance appraisal, development of staff, managing performance, including poor performance, etc.
· Accountable for making sound decisions based on DRC policies, MOPs, standards, and the advice of technical experts in DRC
About you
Experience and technical competencies:
· At least 7 years’ experience in Humanitarian Support Management
· At least 4 years’ experience with people management
· Experience in a similar role in an international NGO
· Proven leadership skills and a competence in people management
· Proven operational management experience and capability, including in conflict areas
· Proven significant financial, information and systems management experience
· Significant experience in procurement and tender processes
· Understanding and experience of institutional fundraising
· Understanding of the countries in which DRC operates and sensitive to the cultural context
· Experience working in an ERP system, including supply chain, finance and HR systems
· Willing to live in shared accommodation
· Ability to work in unstable security environments and in remote management context
· Excellent written and spoken French and English
Desirable
· Experience in Sahelian country
In this position, you are expected to demonstrate DRC’ five core competencies:
Striving for excellence: You focus on reaching results while ensuring an efficient process. You strive to produce accurate, thorough and professional work with optimal use of time and effort.
Collaborating: You cooperate with and involve relevant parties, actively seeking their opinion and sharing key information with them. You support and trust others while encouraging feedback.
Taking the lead: You take ownership and prioritize my job according to DRC’s overall vision and goals. You take the initiative when confronted with a challenge or an opportunity and aim for innovative solutions.
Communicating: You write and speak effectively and honestly while adjusting my style and tone to the situation. You listen actively to others and involve them in the dialogue.
Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.
We offer
Contract length: 12 months
Level: M.E
Designation of Duty Station: Unaccompanied position
Start date: 10 decembre 2019
Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to drc.ngo under Vacancies. For questions regarding the vacancy please contact Elise KOKORA, Country Diretor, at [email protected]
Application process
All applicants must upload a cover letter and an updated CV (no longer than two pages) in English. Applications sent by email will not be considered.**
https://candidate.hr-manager.net/ApplicationInit.aspx?cid=1036&ProjectId…
Closing date for applications: 10/10/2019
If you have questions or are facing problems with the online application process, please contact our job support at drc.ngo/jobsupport.
For further information about the Danish Refugee Council, please consult our website drc.ngo.
More Information
- Job City Ouagadougou