Head of Support Services (HoSS) 101 views0 applications


Head of Support Services (HoSS)

Burkina Faso

The Danish Refugee Council (DRC) has been operational in West Africa since 1998. DRC´s aim is to contribute to the peace and stabilisation, protection and promotion of durable solution to crisis-affected populations in the region. The overall strategic objective of the program is: Support peace and stabilization, protect and promote durable solutions to conflict-affected population in Liberia, Côte d’Ivoire, Guinée, Burkina Faso and Mali on the basis of humanitarian principles and fundamental human rights.

DRC is open in Burkina Faso since January 2013, Burkina Faso 3 field offices (Dori, Djibo and Kaya) and a country office in Ouagadougou. DRC’s Burkina Faso programme focuses on community recovery and development with a multisector approach.

About the job

Under the supervision of the Country Director, the HoSS is Operationally and strategically responsible for Finance, Human Resources, Logistics and Procurement, Administration and/or IT. He/ She Oversees, develops and provides strategic direction to his/her support areas. This role has a country focus and ensures compliance to DRC procedures and guidelines within the country. The role contributes to the development of country strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to country operations while overseeing country activities

People Management and internal communication

· Lead and manage the support managers (including people planning, performance, well-being and development)

· Manage, deliver and report on current operations programme support in geographic scope

· Establish high performing support teams ensuring high-quality approaches are maintained

· Develop and improve operational approaches, compliance and systems, and support the Country Director to build and deliver effective and sustainable interventions.

· Responsible for the strategic development, management and implementation of the support operations

· Ensure appropriate technical support is available to programs, in line with organizational priorities

· Ensure support for annual planning and review processes

· Direct responsibility for ensuring that the DRC Programme operates in accordance with DRC’s support function guidelines

Operational Management

· Support the Country Director and the Senior Management Team in liaising with donors and authorities, especially as relates to issues of compliance, registration, and audit

· Oversee the operational support units for the country/region by providing strategic leadership and technical support to the areas under his/her supervision

· Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support area.

· Ensure that DRC retains and continually develops its operational capacity to provide rapid emergency response in particular within its procurement and transport systems

· Develop a risk management plan for the country that identifies the major financial and operational risks and implement a mitigation strategy

· Ensure that all administrative and legal-related systems are accurate and maintained

· Work to build the capacity of the operational support staff throughout the operation though frequent in-service training sessions and mentoring support

· Contribute to the development and implementation of DRC’s global development initiatives

DRC Dynamics ERP System

· Ensure ERP functionality is properly used by relevant staff

· Apply reports and data analytics from DRC Dynamics to improve overall performance

· Act as heavy user for most of the Projects & Finance functionalities

Deputy responsibilities:

· Support the Country Director and the Senior Management Team in ensuring strategic programming coherent with DRC’s operational platforms, coordinating DRC’s programme development, strengthening DRC’s programme quality, standards and learning, and enforcing DRC’s accountability and M&E frameworks.

· Represent DRC on behalf of the Country Director upon agreement with authorities, UN agencies, humanitarian agencies and other partner

· Function as Country Director during his/her absence

· Other deputising duties as agreed with the Country Director

As Manager the post-holder is responsible for the following:

· Accountable for achieving DRC’s strategic goals and objectives within the area of responsibility

· Accountable for making significant decisions on what the unit does: its purpose, functions and role, and for making commitments and decisions that require the expenditure of significant unit resources.

· Accountable for people management of direct reports, generally at least 3 employees. This includes hiring & firing, objective setting, probation, performance appraisal, development of staff, managing performance, including poor performance, etc.

· Accountable for making sound decisions based on DRC policies, MOPs, standards, and the advice of technical experts in DRC

About you

Experience and technical competencies:

· At least 7 years’ experience in Humanitarian Support Management

· At least 4 years’ experience with people management

· Experience in a similar role in an international NGO

· Proven leadership skills and a competence in people management

· Proven operational management experience and capability, including in conflict areas

· Proven significant financial, information and systems management experience

· Significant experience in procurement and tender processes

· Understanding and experience of institutional fundraising

· Understanding of the countries in which DRC operates and sensitive to the cultural context

· Experience working in an ERP system, including supply chain, finance and HR systems

· Willing to live in shared accommodation

· Ability to work in unstable security environments and in remote management context

· Excellent written and spoken French and English

Desirable

· Experience in Sahelian country

In this position, you are expected to demonstrate DRC’ five core competencies:

Striving for excellence: You focus on reaching results while ensuring an efficient process. You strive to produce accurate, thorough and professional work with optimal use of time and effort.

Collaborating: You cooperate with and involve relevant parties, actively seeking their opinion and sharing key information with them. You support and trust others while encouraging feedback.

Taking the lead: You take ownership and prioritize my job according to DRC’s overall vision and goals. You take the initiative when confronted with a challenge or an opportunity and aim for innovative solutions.

Communicating: You write and speak effectively and honestly while adjusting my style and tone to the situation. You listen actively to others and involve them in the dialogue.

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: 12 months

Level: M.E

Designation of Duty Station: Unaccompanied position

Start date: 10 decembre 2019

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to drc.ngo under Vacancies. For questions regarding the vacancy please contact Elise KOKORA, Country Diretor, at [email protected]

How to apply:

Application process

All applicants must upload a cover letter and an updated CV (no longer than two pages) in English. Applications sent by email will not be considered.**

https://candidate.hr-manager.net/ApplicationInit.aspx?cid=1036&ProjectId…

Closing date for applications: 10/10/2019

If you have questions or are facing problems with the online application process, please contact our job support at drc.ngo/jobsupport.

For further information about the Danish Refugee Council, please consult our website drc.ngo.

More Information

  • Job City Ouagadougou
  • This job has expired!
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The Danish Refugee Council is currently implementing a broad range of activities relevant to conflict affected communities and persons. The activities are categorized in ten sectors:

Shelter and Non-food Items, Food Security, Protection, Income Generation, Coordination & Operational Services, Community Infrastructure & Services, Humanitarian Mine Action, Armed Violence Reduction (AVR), Water, Sanitation & Hygiene (WASH), and Education.

Here you can read some short exemplifications of what types of activities the respective sectors include:

Shelter and Non-food Items: Provision of emergency shelter, emergency cash grants, rehabilitation of housing, distribution of non-food items (NFIs) and provision of return and repatriation kits.

Food Security: Emergency food provision or food voucher programmes. Training and capacity development in agriculture, agricultural inputs (e.g. tools and seeds), agricultural grants.

Protection: Advocacy for the rights of displaced people in their context of displacement, child protection initiatives, individual protection assistance based on vulnerability, legal aid, land & property rights, sexual and gender-based violence prevention, registration services for the internally displaced and refugees, monitoring of rights and rights awareness-raising, facilitation of return and repatriation processes.

Income Generation: Business training and SME development, business grants, life-skills training, literacy and numeracy training, vocational training, micro-credit loans, savings groups, group enterprise development and facilitation.

Coordination & Operational Services: Coordination and management of refugee and IDP camps, active participation in UN cluster coordination, humanitarian surveys and studies, facilitation of NGO Networks focused on displacement solutions, capacity development, training and support to local NGOs, secondment of experts to UN emergency operations worldwide

Community Infrastructure & Services: Provision of physical infrastructure like roads, bridges, community centres, irrigation systems or other community structures, facilitation and training of infrastructure management groups at community level, facilitation and funding of community development plans, initiatives for disaster risk reduction at community level.

Humanitarian Mine Action: Manual or mechanical mine clearance, clearance of former battle areas, education for affected communities – with special focus on children on how to avoid harm from mines and UXO, surveys of expected and confirmed mined or UXO areas, explosive ordnance disposal and stockpile destruction, capacity building of national demining institutions.

Armed Violence Reduction (AVR): Education in procedures for safe storage and safe handling of small arms and light weapons (SALW), capacity building of institutions for safety, local and community level conflict management and mitigation.

Water, Sanitation & Hygiene (WASH): Emergency water supply, hygiene item distribution, hygiene information and education, construction of latrines, installation water points, wells and water storage. Water purification.

Education: Education grants and fee support, school feeding programmes, teacher training and support, school materials provision and construction or rehabilitation of school structures.

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0 USD Ouagadougou CF 3201 Abc road Full Time , 40 hours per week Danish Refugee Council (DRC)

Head of Support Services (HoSS)

Burkina Faso

The Danish Refugee Council (DRC) has been operational in West Africa since 1998. DRC´s aim is to contribute to the peace and stabilisation, protection and promotion of durable solution to crisis-affected populations in the region. The overall strategic objective of the program is: Support peace and stabilization, protect and promote durable solutions to conflict-affected population in Liberia, Côte d’Ivoire, Guinée, Burkina Faso and Mali on the basis of humanitarian principles and fundamental human rights.

DRC is open in Burkina Faso since January 2013, Burkina Faso 3 field offices (Dori, Djibo and Kaya) and a country office in Ouagadougou. DRC’s Burkina Faso programme focuses on community recovery and development with a multisector approach.

About the job

Under the supervision of the Country Director, the HoSS is Operationally and strategically responsible for Finance, Human Resources, Logistics and Procurement, Administration and/or IT. He/ She Oversees, develops and provides strategic direction to his/her support areas. This role has a country focus and ensures compliance to DRC procedures and guidelines within the country. The role contributes to the development of country strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to country operations while overseeing country activities

People Management and internal communication

· Lead and manage the support managers (including people planning, performance, well-being and development)

· Manage, deliver and report on current operations programme support in geographic scope

· Establish high performing support teams ensuring high-quality approaches are maintained

· Develop and improve operational approaches, compliance and systems, and support the Country Director to build and deliver effective and sustainable interventions.

· Responsible for the strategic development, management and implementation of the support operations

· Ensure appropriate technical support is available to programs, in line with organizational priorities

· Ensure support for annual planning and review processes

· Direct responsibility for ensuring that the DRC Programme operates in accordance with DRC’s support function guidelines

Operational Management

· Support the Country Director and the Senior Management Team in liaising with donors and authorities, especially as relates to issues of compliance, registration, and audit

· Oversee the operational support units for the country/region by providing strategic leadership and technical support to the areas under his/her supervision

· Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support area.

· Ensure that DRC retains and continually develops its operational capacity to provide rapid emergency response in particular within its procurement and transport systems

· Develop a risk management plan for the country that identifies the major financial and operational risks and implement a mitigation strategy

· Ensure that all administrative and legal-related systems are accurate and maintained

· Work to build the capacity of the operational support staff throughout the operation though frequent in-service training sessions and mentoring support

· Contribute to the development and implementation of DRC’s global development initiatives

DRC Dynamics ERP System

· Ensure ERP functionality is properly used by relevant staff

· Apply reports and data analytics from DRC Dynamics to improve overall performance

· Act as heavy user for most of the Projects & Finance functionalities

Deputy responsibilities:

· Support the Country Director and the Senior Management Team in ensuring strategic programming coherent with DRC’s operational platforms, coordinating DRC’s programme development, strengthening DRC’s programme quality, standards and learning, and enforcing DRC’s accountability and M&E frameworks.

· Represent DRC on behalf of the Country Director upon agreement with authorities, UN agencies, humanitarian agencies and other partner

· Function as Country Director during his/her absence

· Other deputising duties as agreed with the Country Director

As Manager the post-holder is responsible for the following:

· Accountable for achieving DRC’s strategic goals and objectives within the area of responsibility

· Accountable for making significant decisions on what the unit does: its purpose, functions and role, and for making commitments and decisions that require the expenditure of significant unit resources.

· Accountable for people management of direct reports, generally at least 3 employees. This includes hiring & firing, objective setting, probation, performance appraisal, development of staff, managing performance, including poor performance, etc.

· Accountable for making sound decisions based on DRC policies, MOPs, standards, and the advice of technical experts in DRC

About you

Experience and technical competencies:

· At least 7 years' experience in Humanitarian Support Management

· At least 4 years' experience with people management

· Experience in a similar role in an international NGO

· Proven leadership skills and a competence in people management

· Proven operational management experience and capability, including in conflict areas

· Proven significant financial, information and systems management experience

· Significant experience in procurement and tender processes

· Understanding and experience of institutional fundraising

· Understanding of the countries in which DRC operates and sensitive to the cultural context

· Experience working in an ERP system, including supply chain, finance and HR systems

· Willing to live in shared accommodation

· Ability to work in unstable security environments and in remote management context

· Excellent written and spoken French and English

Desirable

· Experience in Sahelian country

In this position, you are expected to demonstrate DRC’ five core competencies:

Striving for excellence: You focus on reaching results while ensuring an efficient process. You strive to produce accurate, thorough and professional work with optimal use of time and effort.

Collaborating: You cooperate with and involve relevant parties, actively seeking their opinion and sharing key information with them. You support and trust others while encouraging feedback.

Taking the lead: You take ownership and prioritize my job according to DRC’s overall vision and goals. You take the initiative when confronted with a challenge or an opportunity and aim for innovative solutions.

Communicating: You write and speak effectively and honestly while adjusting my style and tone to the situation. You listen actively to others and involve them in the dialogue.

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: 12 months

Level: M.E

Designation of Duty Station: Unaccompanied position

Start date: 10 decembre 2019

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to drc.ngo under Vacancies. For questions regarding the vacancy please contact Elise KOKORA, Country Diretor, at [email protected]

How to apply:

Application process

All applicants must upload a cover letter and an updated CV (no longer than two pages) in English. Applications sent by email will not be considered.**

https://candidate.hr-manager.net/ApplicationInit.aspx?cid=1036&ProjectId...

Closing date for applications: 10/10/2019

If you have questions or are facing problems with the online application process, please contact our job support at drc.ngo/jobsupport.

For further information about the Danish Refugee Council, please consult our website drc.ngo.

2019-10-11

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