ICT Associate, Pretoria, South Africa 185 views0 applications


Background

Under the supervision of the ICT Associate, the ICT Assistant’s role is to provide technical, operational and procedural support and end-user services in the implementation, maintenance and improvement of information technology systems, procedures and activities of the office, in accordance with the ICT work plan

The ICT Assistant works in close collaboration with the Programme and Operations teams including all users supported by the CO in resolving complex ICT-related issues.

Duties and Responsibilities

  1. Timely and effective support is provided to the continuity of ICT services in the office, focusing on achievement of the following results:
  • Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
  • Administration and maintenance of application, messaging and file & print servers
  • Maintain user accounts on network, messaging system and corporate applications
  • Maintain access rights on network shared drive and corporate applications
  • Prepare and monitor the service contracts on ICT related services
  • Provide input and support to Business Continuity Plan
  • Repair/troubleshot computer hardware and if required send to vendor/supplier for services
  • Identification and implementation of innovative uses of the LAN which would enhance the CO’s effectiveness
  1. Timely and effective support is provided on an on-going basis by performing first and second line support functions
  • Installation and configuration of new equipment and systems and corrective actions in case of failure.
  • Maintenance of servers and all LAN equipment, periodically updating software and configurations as well as the copies of the systems and data bases.
  • Response to user needs and questions regarding network access; assistance to staff in the use of network resources.
  • installation of corporate, commercial and in-house developed software packages and related upgrades.
  • Technical support to the CO staff in the operation of new corporate and commercial software introduced.
  • Assistance in data access, file transfers and conversions.
  • Maintenance of a log of reported problems and corrective measures taken.
  • Assist staff during Meetings
  • Backstopping for other agencies on absence of their IT staff.
  1. Supports networks administration, focusing on achievement of the following results:
  • ​Trouble-shooting and monitoring of network problems: file server traffic, usage and performance, network security access and space usage. Follow up with staff for corrective measures
  • Response to user needs and questions regarding network access.
  • Assistance in backup and restoration procedures for local drives. Maintenance of backup logs. Assistance to organization of off-site storage of backups.
  • Virus detection, removal and prevention for all systems in the CO. Updated virus detection and removal software.
  • Configure the VOIP through Virtual server.
  • Run Telephone report
  1. Provides web management services, focusing on achievement of the following results:
  • Collaborate with Operations and Programme staff on web applications
  • Development of any online tools that would simplify several services that are offered by the country office
  • Support the office move to E-documentation strategy through development of necessary online tools to facilitate its implementation e.g. Host to host, E-Tendering and E-Registry
  • Develop and maintain a project-wide knowledge management system that can capture, organize, and develop information and knowledge
  • Train staff to properly use knowledge management systems and serve as the point-of-contact for those knowledge management systems, ensuring the platform is sufficient for multi-stakeholder collaboration;
  • Design, manage and deploy SharePoint solutions, applications, site collections, sites
  • Analyze functional requirements and translate them into SharePoint solutions
  • Business Process Automation / Workflow Analysis, Design, and Development
  • Systems Integration with SharePoint, Cloud Storage, Business Intelligence, and other Applications
  1. Documentation and training of the ICT processes and procedures is provided to maintain internal knowledge continuity and competency, focusing on achievement of the following results:
  • Ensure ICT processes and procedures are well documented and kept up to date.
  • Provide support in the training, development and distribution of user instructions and other related materials. Classifies and maintains the documents on the database, SharePoint and ISK (Intranet Starter Kit).
  • Develop training plans and conducts training to ensure appropriate level of knowledge on the ICT issues. Helps develop technical documents and manuals.

Competencies

Functional Competencies:

Building Strategic Partnerships

Level 1.1: Maintaining information and databases

  • Analyzes general information and selects materials in support of partnership building initiatives

Promoting Organizational Learning and Knowledge Sharing

Level 1.1: Basic research and analysis

  • Researches best practices and poses new, more effective ways of doing things

Job Knowledge/Technical Expertise

Level 1.1: Fundamental knowledge of processes, methods and procedures

  • Understands the main processes and methods of work regarding to the position
  • Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks
  • Identifies new and better approaches to work processes and incorporates same in own work
  • Strives to keep job knowledge up-to-date through self-directed study and other means of learning
  • Demonstrates good knowledge of information technology and applies it in work assignments

Promoting Organizational Change a nd Development

Level 1.1: Presentation of information on best practices in organizational change

  • Demonstrates ability to identify problems and proposes solutions

Design and Implementation of Management Systems

Level 1.1: Data gathering and implementation of management systems

  • Uses information/databases/other management systems

Client Orientation

Level 1.1: Maintains effective client relationships

  • Reports to internal and external clients in a timely and appropriate fashion
  • Organizes and prioritizes work schedule to meet client needs and deadlines

Promoting Accountability and Results-Based Management

Level 1.1: Gathering and disseminating information

  • Gathers and disseminates information on best practice in accountability and results-based management systems

Core Competencies:

  • Demonstrating/safeguarding ethics and integrity
  • Demonstrate corporate knowledge and sound judgment
  • Self-development, initiative-taking
  • Acting as a team player and facilitating team work
  • Facilitating and encouraging open communication in the team, communicating effectively
  • Creating synergies through self-control
  • Managing conflict
  • Learning and sharing knowledge and encourage the learning of others. Promoting learning and knowledge management/sharing is the responsibility of each staff member.
  • Informed and transparent decision making

Required Skills and Experience

Education:

Secondary education with relevant certifications in hardware and software management and computer application package such as Office 365.A+ and MCSE (Microsoft Certified Systems Engineer)/ MCSA (Microsoft Certified Solutions Associate) is required. University Degree in Computer Science is a desirable, but it is not a requirement. Knowledge in Active Directory and SharePoint is an added advantage. Proficiency in SharePoint 2013/2016 and SharePoint online

Experience:

6 years of relevant working experience, including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications.

Disclaimer

Important applicant information

All posts in the GS categories are subject to local recruitment.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Workforce diversity

UNDP is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence.

Scam warning

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

More Information

  • Job City Pretoria
  • This job has expired!
Share this job


UNDP works in some 170 countries and territories, helping to achieve the eradication of poverty, and the reduction of inequalities and exclusion. We help countries to develop policies, leadership skills, partnering abilities, institutional capabilities and build resilience in order to sustain development results.

Inclusive growth, better services, environmental sustainability, good governance, and security are fundamental to development progress. We offer our expertise in development thinking and practice, and our decades of experience at country level, to support countries to meet their development aspirations and to bring the voices of the world’s peoples into deliberations.In 2016, UNDP is continuing its work to support the 2030 Agenda for Sustainable Development and the 17 new Sustainable Development Goals(SDGs), or Global Goals, as they help shape global sustainable development for the next 15 years.

UNDP focuses on helping countries build and share solutions in three main areas:

Sustainable development

Democratic governance and peacebuilding

Climate and disaster resilience

In all our activities, we encourage the protection of human rights and the empowerment of women, minorities and the poorest and most vulnerable.

The annual Human Development Report, commissioned by UNDP, focuses the global debate on key development issues, providing new measurement tools, innovative analysis and often controversial policy proposals. The global Report's analytical framework and inclusive approach carry over into regional, national and local Human Development Reports, also supported by UNDP.

UNDP role in UN coordination

UN coordination is a key priority for UNDP and a commitment in our Strategic Plan. The UNDP Administrator is the Chair of the UN Development Group (UNDG), which unites the funds, programmes, specialized agencies, departments and offices of the UN system that play a role in development. Created by former UN Secretary-General Kofi Annan and endorsed by the General Assembly, the UNDG seeks to ‘facilitate joint policy formulation, encourage programmatic collaboration and realize management efficiencies’ among UN agencies.

At the country level, this interagency structure is embedded in the Resident Coordinator System (RCS), which encompasses all organizations of the United Nations system with operational activities for development. The RCS is managed by UNDP on behalf of the entire system. The Resident Coordinator function is carried by the UNDP Resident Representative. As the designated representative of the Secretary-General, the Resident Coordinator is the leader of the UN Country Team (UNCT) and plays a central role in coordinating the UN’s development operations and ensuring alignment with national priorities. UNDP provides the lion’s share of the resources needed to maintain the RC system in over 130 countries. The remainder of the RCS funding comes from a cost-sharing arrangement between all participating agencies.

UNDP also administers the UN Capital Development Fund, which helps developing countries grow their economies by supplementing existing sources of capital assistance by means of grants and loans; and UN Volunteers, which fields over 6,000 volunteers from 160 countries in support of peace and development through volunteerism worldwide.

Connect with us
0 USD Pretoria CF 3201 Abc road Fixed Term , 40 hours per week United Nations Development Programme (UNDP)

Background

Under the supervision of the ICT Associate, the ICT Assistant's role is to provide technical, operational and procedural support and end-user services in the implementation, maintenance and improvement of information technology systems, procedures and activities of the office, in accordance with the ICT work plan

The ICT Assistant works in close collaboration with the Programme and Operations teams including all users supported by the CO in resolving complex ICT-related issues.

Duties and Responsibilities

  1. Timely and effective support is provided to the continuity of ICT services in the office, focusing on achievement of the following results:
  • Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
  • Administration and maintenance of application, messaging and file & print servers
  • Maintain user accounts on network, messaging system and corporate applications
  • Maintain access rights on network shared drive and corporate applications
  • Prepare and monitor the service contracts on ICT related services
  • Provide input and support to Business Continuity Plan
  • Repair/troubleshot computer hardware and if required send to vendor/supplier for services
  • Identification and implementation of innovative uses of the LAN which would enhance the CO's effectiveness
  1. Timely and effective support is provided on an on-going basis by performing first and second line support functions
  • Installation and configuration of new equipment and systems and corrective actions in case of failure.
  • Maintenance of servers and all LAN equipment, periodically updating software and configurations as well as the copies of the systems and data bases.
  • Response to user needs and questions regarding network access; assistance to staff in the use of network resources.
  • installation of corporate, commercial and in-house developed software packages and related upgrades.
  • Technical support to the CO staff in the operation of new corporate and commercial software introduced.
  • Assistance in data access, file transfers and conversions.
  • Maintenance of a log of reported problems and corrective measures taken.
  • Assist staff during Meetings
  • Backstopping for other agencies on absence of their IT staff.
  1. Supports networks administration, focusing on achievement of the following results:
  • ​Trouble-shooting and monitoring of network problems: file server traffic, usage and performance, network security access and space usage. Follow up with staff for corrective measures
  • Response to user needs and questions regarding network access.
  • Assistance in backup and restoration procedures for local drives. Maintenance of backup logs. Assistance to organization of off-site storage of backups.
  • Virus detection, removal and prevention for all systems in the CO. Updated virus detection and removal software.
  • Configure the VOIP through Virtual server.
  • Run Telephone report
  1. Provides web management services, focusing on achievement of the following results:
  • Collaborate with Operations and Programme staff on web applications
  • Development of any online tools that would simplify several services that are offered by the country office
  • Support the office move to E-documentation strategy through development of necessary online tools to facilitate its implementation e.g. Host to host, E-Tendering and E-Registry
  • Develop and maintain a project-wide knowledge management system that can capture, organize, and develop information and knowledge
  • Train staff to properly use knowledge management systems and serve as the point-of-contact for those knowledge management systems, ensuring the platform is sufficient for multi-stakeholder collaboration;
  • Design, manage and deploy SharePoint solutions, applications, site collections, sites
  • Analyze functional requirements and translate them into SharePoint solutions
  • Business Process Automation / Workflow Analysis, Design, and Development
  • Systems Integration with SharePoint, Cloud Storage, Business Intelligence, and other Applications
  1. Documentation and training of the ICT processes and procedures is provided to maintain internal knowledge continuity and competency, focusing on achievement of the following results:
  • Ensure ICT processes and procedures are well documented and kept up to date.
  • Provide support in the training, development and distribution of user instructions and other related materials. Classifies and maintains the documents on the database, SharePoint and ISK (Intranet Starter Kit).
  • Develop training plans and conducts training to ensure appropriate level of knowledge on the ICT issues. Helps develop technical documents and manuals.

Competencies

Functional Competencies:

Building Strategic Partnerships

Level 1.1: Maintaining information and databases

  • Analyzes general information and selects materials in support of partnership building initiatives

Promoting Organizational Learning and Knowledge Sharing

Level 1.1: Basic research and analysis

  • Researches best practices and poses new, more effective ways of doing things

Job Knowledge/Technical Expertise

Level 1.1: Fundamental knowledge of processes, methods and procedures

  • Understands the main processes and methods of work regarding to the position
  • Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks
  • Identifies new and better approaches to work processes and incorporates same in own work
  • Strives to keep job knowledge up-to-date through self-directed study and other means of learning
  • Demonstrates good knowledge of information technology and applies it in work assignments

Promoting Organizational Change a nd Development

Level 1.1: Presentation of information on best practices in organizational change

  • Demonstrates ability to identify problems and proposes solutions

Design and Implementation of Management Systems

Level 1.1: Data gathering and implementation of management systems

  • Uses information/databases/other management systems

Client Orientation

Level 1.1: Maintains effective client relationships

  • Reports to internal and external clients in a timely and appropriate fashion
  • Organizes and prioritizes work schedule to meet client needs and deadlines

Promoting Accountability and Results-Based Management

Level 1.1: Gathering and disseminating information

  • Gathers and disseminates information on best practice in accountability and results-based management systems

Core Competencies:

  • Demonstrating/safeguarding ethics and integrity
  • Demonstrate corporate knowledge and sound judgment
  • Self-development, initiative-taking
  • Acting as a team player and facilitating team work
  • Facilitating and encouraging open communication in the team, communicating effectively
  • Creating synergies through self-control
  • Managing conflict
  • Learning and sharing knowledge and encourage the learning of others. Promoting learning and knowledge management/sharing is the responsibility of each staff member.
  • Informed and transparent decision making

Required Skills and Experience

Education:

Secondary education with relevant certifications in hardware and software management and computer application package such as Office 365.A+ and MCSE (Microsoft Certified Systems Engineer)/ MCSA (Microsoft Certified Solutions Associate) is required. University Degree in Computer Science is a desirable, but it is not a requirement. Knowledge in Active Directory and SharePoint is an added advantage. Proficiency in SharePoint 2013/2016 and SharePoint online

Experience:

6 years of relevant working experience, including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications.

Disclaimer

Important applicant information

All posts in the GS categories are subject to local recruitment.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Workforce diversity

UNDP is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence.

Scam warning

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

2018-11-04

NGO Jobs in Africa | NGO Jobs

Ngojobsinafrica.com is Africa’s largest Job site that focuses only on Non-Government Organization job Opportunities across Africa. We publish latest jobs and career information for Africans who intends to build a career in the NGO Sector. We ensure that we provide you with all Non-governmental Jobs in Africa on a consistent basis. We aggregate all NGO Jobs in Africa and ensure authenticity of all jobs available on our site. We are your one stop site for all NGO Jobs in Africa. Stay with us for authenticity & consistency.

Stay up to date

Subscribe for email updates

March 2024
MTWTFSS
« Jan  
 123
45678910
11121314151617
18192021222324
25262728293031
RSS Feed by country: