ICT Helpdesk Technician 227 views0 applications


World Health Organization (WHO) is the directing and coordinating authority for health within the United Nations system. It is responsible for providing leadership on global health matters, shaping the health research agenda, setting norms and standards, articulating evidence-based policy options, providing technical support to countries and monitoring and assessing health trends.

ICT Helpdesk Technician

Ref Id: 1803647

Location: Bauchi, Nigeria
Locations: Port Harcourt, Minna, Lagos, Kano, Enugu
Grade: G4
Contractual Arrangement: Individual service contractor
Contract duration: 6 Months
Schedule: Full-time

Purpose of the Position

  • To provide information and communication technology support to WHO at the Zonal Offices in Nigeria.

Description of Duties
Under the direct supervision of the WHO ICT focal point and the overall supervision of the Operations Officer (OO), the incumbent will perform the following duties:

  • Stand as the first line of ICT support to all WHO states within their assigned zones.
  • Maintain and troubleshoot Local Area Network related issues for voice, data & Power
  • Maintain and troubleshoot internet connectivity/Email challenges
  • Maintain and troubleshoot Desktops and Laptops hardware related problems
  • Maintain and troubleshoot all computer software related problems
  • Maintain and troubleshoot all users accounts for accessibility, password recovery and ERP log on
  • Assist with deployment of ICT infrastructure within their zone
  • Diagnose and determine all printers, Scanners and Photocopier related problems
  • Diagnose and monitor performance of all UPS, Inverters and Stabilizers
  • Support meetings, trainings and Seminars with all ICT related requirements
  • Generate periodic reports of the status of all ICT related issues within their zone
  • Engage in regular ICT capacity development and training for all staff within their zone
  • Support and monitor all ICT disaster recovery initiatives as it relates to states in their zones
  • Identify ICT requirement gaps within the zones and Provide adequate assessment reports.
  • Execute detailed requirement gathering for infrastructure deployment and projects in the zones

Required Qualifications
Education:

  • Essential: Completion of secondary education, supplemented with training in Information and Telecommunication Technology from a recognized institution.
  • Desirable: University Degree or its equivalent in Computer Science, Mathematics, Electrical, Mechanical, Electronics Engineering, Statistics, Physics or other related courses from a recognized institution.

Experience:

  • Essential: Two years working experience in ICT related fields in a reputable company or international organisation.
  • Desirable: Working knowledge in ICT related fields, with demonstrable hands-on technical skills in relevant areas with certification(s) especially in Microsoft AD, Cisco networking/security/collaboration, CompTIA A+ and VSphere/Hyper-V etc.

Use of language skills

  • Essential: Excellent knowledge of English
  • Competencies
  • Communication
  • Moving forward in a changing environment
  • Building and promoting partnerships across the organization and beyond

Method of Application

Additional Information

  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • WHO is committed to workforce diversity.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.
  • This is a National Professional Officer position. Therefore, only applications from nationals of the country where the duty station is located will be accepted. Applicants who are not nationals of this country will not be considered.

More Information

  • Job City Bauchi, Kano, Lagos, Niger, Ogun, Rivers
  • This job has expired!
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The World Health Organization (WHO) is a specialized agency of the United Nations that is concerned with international public health. It was established on 7 April 1948, headquartered in Geneva, Switzerland. The WHO is a member of the United Nations Development Group. Its predecessor, the Health Organization, was an agency of the League of Nations.

The constitution of the World Health Organization had been signed by 61 countries on 22 July 1946, with the first meeting of the World Health Assembly finishing on 24 July 1948. It incorporated the Office international d'hygiène publique and the League of Nations Health Organization. Since its creation, it has played a leading role in the eradication of smallpox. Its current priorities include communicable diseases, in particular HIV/AIDS, Ebola, malaria and tuberculosis; the mitigation of the effects of non-communicable diseases; sexual and reproductive health, development, and aging; nutrition, food security and healthy eating; occupational health; substance abuse; and driving the development of reporting, publications, and networking.

The WHO is responsible for the World Health Report, a leading international publication on health, the worldwide World Health Survey, and World Health Day (7 April of every year). The head of WHO is Margaret Chan.

The 2014/2015 proposed budget of the WHO is about US$4 billion.About US$930 million are to be provided by member states with a further US$3 billion to be from voluntary contributions

Who we are, what we do

Our goal is to build a better, healthier future for people all over the world. Working through offices in more than 150 countries, WHO staff work side by side with governments and other partners to ensure the highest attainable level of health for all people.

Together we strive to combat diseases – infectious diseases like influenza and HIV and noncommunicable ones like cancer and heart disease. We help mothers and children survive and thrive so they can look forward to a healthy old age. We ensure the safety of the air people breathe, the food they eat, the water they drink – and the medicines and vaccines they need.

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0 USD Bauchi, Kano, Lagos, Niger, Ogun, Rivers CF 3201 Abc road Fixed Term , 40 hours per week World Health Organization (WHO)

World Health Organization (WHO) is the directing and coordinating authority for health within the United Nations system. It is responsible for providing leadership on global health matters, shaping the health research agenda, setting norms and standards, articulating evidence-based policy options, providing technical support to countries and monitoring and assessing health trends.

ICT Helpdesk Technician

Ref Id: 1803647

Location: Bauchi, Nigeria Locations: Port Harcourt, Minna, Lagos, Kano, Enugu Grade: G4 Contractual Arrangement: Individual service contractor Contract duration: 6 Months Schedule: Full-timePurpose of the Position

  • To provide information and communication technology support to WHO at the Zonal Offices in Nigeria.

Description of Duties Under the direct supervision of the WHO ICT focal point and the overall supervision of the Operations Officer (OO), the incumbent will perform the following duties:

  • Stand as the first line of ICT support to all WHO states within their assigned zones.
  • Maintain and troubleshoot Local Area Network related issues for voice, data & Power
  • Maintain and troubleshoot internet connectivity/Email challenges
  • Maintain and troubleshoot Desktops and Laptops hardware related problems
  • Maintain and troubleshoot all computer software related problems
  • Maintain and troubleshoot all users accounts for accessibility, password recovery and ERP log on
  • Assist with deployment of ICT infrastructure within their zone
  • Diagnose and determine all printers, Scanners and Photocopier related problems
  • Diagnose and monitor performance of all UPS, Inverters and Stabilizers
  • Support meetings, trainings and Seminars with all ICT related requirements
  • Generate periodic reports of the status of all ICT related issues within their zone
  • Engage in regular ICT capacity development and training for all staff within their zone
  • Support and monitor all ICT disaster recovery initiatives as it relates to states in their zones
  • Identify ICT requirement gaps within the zones and Provide adequate assessment reports.
  • Execute detailed requirement gathering for infrastructure deployment and projects in the zones

Required Qualifications Education:

  • Essential: Completion of secondary education, supplemented with training in Information and Telecommunication Technology from a recognized institution.
  • Desirable: University Degree or its equivalent in Computer Science, Mathematics, Electrical, Mechanical, Electronics Engineering, Statistics, Physics or other related courses from a recognized institution.

Experience:

  • Essential: Two years working experience in ICT related fields in a reputable company or international organisation.
  • Desirable: Working knowledge in ICT related fields, with demonstrable hands-on technical skills in relevant areas with certification(s) especially in Microsoft AD, Cisco networking/security/collaboration, CompTIA A+ and VSphere/Hyper-V etc.

Use of language skills

  • Essential: Excellent knowledge of English
  • Competencies
  • Communication
  • Moving forward in a changing environment
  • Building and promoting partnerships across the organization and beyond

Method of Application

Additional Information

  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • WHO is committed to workforce diversity.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.
  • This is a National Professional Officer position. Therefore, only applications from nationals of the country where the duty station is located will be accepted. Applicants who are not nationals of this country will not be considered.
2018-08-18

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