ICT Senior Officer 249 views8 applications


Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action – helping people triumph over adversity and build stronger communities from within. Now, and for the future.

We are recruiting to fill the position below:

ICT Senior Officer

Reference Number: ABV/OPS/2020/0027
Location: Abuja, Nigeria
Position Status: Full-time and Regular

Program / Department Summary

  • The Operations Department is committed to implementing and maintaining the highest standards of efficiency and integrity in the purchase of goods and services. The overriding objective for all Mercy Corps procurement activity is the prompt and effective provision of materials and services to Mercy CorpsТ beneficiary populations in compliance with donor specifications.

General Position Summary

  • This position is a very critical position and will be responsible for proactively anticipating and supporting the IT needs of all office, project and field offices in Mercy Corps Nigeria and implement strategic action plans to respond to such needs.
  • This person will also be the primary focal person for the management of ICT systems, assets and total work tools management in Abuja.

Essential Job Responsibilities

  • The Senior ICT Officer will conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.

ICT Management:

  • Coordinates and manages the country ICT unit by determining, developing and implementing the location specific IT goals.
  • Support the IT admin in ensuring that we have a smooth operation of the LAN /computer network system.
  • S / he will assist with computer maintenance, install equipment, perform preventive maintenance and the troubleshooting of a variety of hardware and software installations.
  • S / he will provide support for knowledge management, decision-making, and programming effectiveness by ensuring efficient operation and use of information sharing, communication, and collaboration technologies, and will provide technical support to staff and partners on overall ICT systems.
  • Responsible for deployment, maintenance, security, data protection, and troubleshooting of technology and systems for country office(s).
  • S / he will stay abreast of ICT developments in the international and local market while providing recommendations based on opportunities to improve the efficiency and impact of programming, operations, and overall performance.
  • Implement, configure and maintain systems to meet program service and operational excellence requirements.
  • Maintain quality system configuration, administration, security, and maintenance for program ICT systems, including networks, servers, and telecommunications.
  • Ensure that system and data availability meets business recovery requirements.
  • Support staff in executing good stewardship and efficient use of agency ICT resources.
  • Collaborate with relevant staff to maintain ICT inventory and ensure adequate supply and functionality.

End-User Support:

  • Provide timely response to second level escalations as per agency Service Desk procedures
  • Support the onboarding of staff process.
  • Conduct user training, as appropriate.
  • Configure desktops, laptops and other peripheral devices to provide user access to agency business systems information.

Partner Support:

  • Partner with program staff on integrating ICT solutions in program implementation.
  • Deploy and provide ongoing technical support in ICT solutions integrated within programming interventions.

Compliance:

  • Provide consistency in service delivery against established policies, procedures, and service standards.
  • Support the procurement of ICT equipment and software purchases in line with MCN standards and in compliance with donor requirements.
  • Implement and follow-up on ICT Country Office Assessments.

Capacity Building:

  • Maintain personal and professional development to meet the changing demands of the job.
  • Develop and implement training programs to improve staff and partners capacity in the area of ICT.
  • Participate in regional / agency ICT initiatives.
  • Provide capacity building (training, coaching, on-the-job support) to staff and partners in ICT-related areas.

Reporting:

  • Prepare and provide weekly ICT service reports for the country program, regional, and global ICT leadership. The reports should include data regarding service performance, key risks, current project status, and planned initiatives.
  • Daily Reports being provided to direct Supervisor
  • Daily task tracking with direct and indirect reports

Supervisory Responsibilities:

  • Directly supervises all ICT Assistant / Intern in Abuja and provides technical supervisory support to ICT team members in all other locations in MCN

Accountability:

  • Reports Directly to: Operations Director
  • Reports Indirectly to: Regional IT Advisorа
  • Works Directly with: Mercy Corps IT administrators, operation staff, finance, program team and partner organizations, other Mercy Corps staff.

Accountability to Beneficiaries:

  • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Safeguarding:

  • Mercy Corps has zero tolerance of every form of abuse and expects team members, operations and programs to do no harm to the people and communities with which we work or put anyone, especially vulnerable populations at risk of abuse or exploitation

Required Knowledge and Experience

  • Relevant University Degree in Computer Science, Information Technology, Electrical Engineering, Computer Engineering,
  • Relevant certifications in hardware and software management and application considered a bonus
  • Minimum 5 years of relevant work experience along withаexperience in managing teams
  • Good understanding or interest in the provision of IT support services that take into relevance the management of cross-cultural issues within a high-security environment
  • Ability to communicate fluently in English preferred and anyаNigerian languages
  • Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
  • Excellent negotiation, representation skills and the ability to work comfortably with an ethnically diverse staff.

Success Factor:

  • The successful candidate will be proactive, creative and a problem solver.
  • S/he will be conscientious with an excellent sense of judgment.
  • S/he will be able to thrive in a fast-paced environment and will be capable of multitasking.
  • S/he will demonstrate a strong understanding of the cultural and social environment in the region and have the willingness and ability to work effectively with a wide verity of people.

Living and Environmental Conditions:

  • This position will be based in Abuja with an estimated 40% travel, primarily to field offices, program locations anywhere within Nigeria.

Method of Application
Interested and qualified candidates are encouraged to submit their CV and Cover Letter in one document, addressing the position requirements to: [email protected]

Note

  • All applications must include the position title and Reference Number in the subject line
  • Please note that only short-listed candidates will be contacted for an interview
  • We are an equal opportunity organization so women are strongly encouraged to apply for this position

More Information

  • Job City Abuja, Nigeria
  • This job has expired!
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Since 1979, we have helped people grappling with the toughest hardships survive — and then thrive. That’s the heart of our approach: We help communities turn crisis into opportunity.

Throughout our history, Mercy Corps has demonstrated innovation, timeliness and the ability to adapt quickly to changing realities.

Alleviate suffering, poverty and oppression by helping people build secure, productive and just communities.

Our core values

  • We believe in the intrinsic value and dignity of human life.
  • We are awed by human resilience, and believe in the ability of all people to thrive, not just exist.
  • We believe that all people have the right to live in peaceful communities and participate fully in the decisions that affect their lives.
  • We value stewardship of the earth’s health, pledging to accountably and efficiently preserve and manage its resources.
  • We believe that it is our duty to be effective stewards of the financial resources entrusted to us.

Our philosophy

We believe secure, productive and just societies emerge when the private, public, and civil society sectors are able to interact with accountability, inclusive participation and mechanisms for peaceful change. This theory is illustrated in our Vision for Change ▸

To see how this is articulated for the current fiscal year in our Strategic Roadmap, please contact Anna Young.

Our accountability to stakeholders

  • As an organization and as individuals, we act ethically.
  • We treat all people with respect.
  • We are open and transparent about the work we do and how we do it.
  • Our stakeholders participate in the design, planning, implementation, monitoring and evaluation of our work.
  • We are effective stewards of the financial resources entrusted to us and the natural environment in which we live.
  • We commit to achieving demonstrable impact for our stakeholders, using their feedback to innovate, learn and improve.

Mercy Corps stakeholders are people or organizations affected by Mercy Corps’ decisions and actions.

Our primary stakeholders are the people and communities we serve.

Other stakeholders include: donors, partners, governments, Mercy Corps team members, and Mercy Corps board members.

Connect with us
0 USD Abuja, Nigeria CF 3201 Abc road Full Time , 40 hours per week Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action - helping people triumph over adversity and build stronger communities from within. Now, and for the future.

We are recruiting to fill the position below:ICT Senior OfficerReference Number: ABV/OPS/2020/0027 Location: Abuja, Nigeria Position Status: Full-time and Regular
Program / Department Summary
  • The Operations Department is committed to implementing and maintaining the highest standards of efficiency and integrity in the purchase of goods and services. The overriding objective for all Mercy Corps procurement activity is the prompt and effective provision of materials and services to Mercy CorpsТ beneficiary populations in compliance with donor specifications.
General Position Summary
  • This position is a very critical position and will be responsible for proactively anticipating and supporting the IT needs of all office, project and field offices in Mercy Corps Nigeria and implement strategic action plans to respond to such needs.
  • This person will also be the primary focal person for the management of ICT systems, assets and total work tools management in Abuja.
Essential Job Responsibilities
  • The Senior ICT Officer will conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
ICT Management:
  • Coordinates and manages the country ICT unit by determining, developing and implementing the location specific IT goals.
  • Support the IT admin in ensuring that we have a smooth operation of the LAN /computer network system.
  • S / he will assist with computer maintenance, install equipment, perform preventive maintenance and the troubleshooting of a variety of hardware and software installations.
  • S / he will provide support for knowledge management, decision-making, and programming effectiveness by ensuring efficient operation and use of information sharing, communication, and collaboration technologies, and will provide technical support to staff and partners on overall ICT systems.
  • Responsible for deployment, maintenance, security, data protection, and troubleshooting of technology and systems for country office(s).
  • S / he will stay abreast of ICT developments in the international and local market while providing recommendations based on opportunities to improve the efficiency and impact of programming, operations, and overall performance.
  • Implement, configure and maintain systems to meet program service and operational excellence requirements.
  • Maintain quality system configuration, administration, security, and maintenance for program ICT systems, including networks, servers, and telecommunications.
  • Ensure that system and data availability meets business recovery requirements.
  • Support staff in executing good stewardship and efficient use of agency ICT resources.
  • Collaborate with relevant staff to maintain ICT inventory and ensure adequate supply and functionality.
End-User Support:
  • Provide timely response to second level escalations as per agency Service Desk procedures
  • Support the onboarding of staff process.
  • Conduct user training, as appropriate.
  • Configure desktops, laptops and other peripheral devices to provide user access to agency business systems information.
Partner Support:
  • Partner with program staff on integrating ICT solutions in program implementation.
  • Deploy and provide ongoing technical support in ICT solutions integrated within programming interventions.
Compliance:
  • Provide consistency in service delivery against established policies, procedures, and service standards.
  • Support the procurement of ICT equipment and software purchases in line with MCN standards and in compliance with donor requirements.
  • Implement and follow-up on ICT Country Office Assessments.
Capacity Building:
  • Maintain personal and professional development to meet the changing demands of the job.
  • Develop and implement training programs to improve staff and partners capacity in the area of ICT.
  • Participate in regional / agency ICT initiatives.
  • Provide capacity building (training, coaching, on-the-job support) to staff and partners in ICT-related areas.
Reporting:
  • Prepare and provide weekly ICT service reports for the country program, regional, and global ICT leadership. The reports should include data regarding service performance, key risks, current project status, and planned initiatives.
  • Daily Reports being provided to direct Supervisor
  • Daily task tracking with direct and indirect reports
Supervisory Responsibilities:
  • Directly supervises all ICT Assistant / Intern in Abuja and provides technical supervisory support to ICT team members in all other locations in MCN
Accountability:
  • Reports Directly to: Operations Director
  • Reports Indirectly to: Regional IT Advisorа
  • Works Directly with: Mercy Corps IT administrators, operation staff, finance, program team and partner organizations, other Mercy Corps staff.
Accountability to Beneficiaries:
  • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Safeguarding:
  • Mercy Corps has zero tolerance of every form of abuse and expects team members, operations and programs to do no harm to the people and communities with which we work or put anyone, especially vulnerable populations at risk of abuse or exploitation
Required Knowledge and Experience
  • Relevant University Degree in Computer Science, Information Technology, Electrical Engineering, Computer Engineering,
  • Relevant certifications in hardware and software management and application considered a bonus
  • Minimum 5 years of relevant work experience along withаexperience in managing teams
  • Good understanding or interest in the provision of IT support services that take into relevance the management of cross-cultural issues within a high-security environment
  • Ability to communicate fluently in English preferred and anyаNigerian languages
  • Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
  • Excellent negotiation, representation skills and the ability to work comfortably with an ethnically diverse staff.
Success Factor:
  • The successful candidate will be proactive, creative and a problem solver.
  • S/he will be conscientious with an excellent sense of judgment.
  • S/he will be able to thrive in a fast-paced environment and will be capable of multitasking.
  • S/he will demonstrate a strong understanding of the cultural and social environment in the region and have the willingness and ability to work effectively with a wide verity of people.
Living and Environmental Conditions:
  • This position will be based in Abuja with an estimated 40% travel, primarily to field offices, program locations anywhere within Nigeria.

Method of Application Interested and qualified candidates are encouraged to submit their CV and Cover Letter in one document, addressing the position requirements to: [email protected]

Note

  • All applications must include the position title and Reference Number in the subject line
  • Please note that only short-listed candidates will be contacted for an interview
  • We are an equal opportunity organization so women are strongly encouraged to apply for this position
2020-06-13

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