Information Systems Specialist, Accra 144 views1 applications


The Need

IJM is seeking a talented IS Specialist to join a multi-disciplinary team in the fight against forced labour trafficking of children in Ghana. The primary role of the IS Specialist is to help maintain operational workstations, networks, security and other computer related equipment which includes, troubleshooting hardware and software problems, maintenance and generally keeping the office equipment functioning This position is based in Accra, Ghana and reports to the Director of Administration with a dotted line to the Regional Global Technology Solutions Engineer for Africa.

Responsibilities

Technical

  • Maintain client workstations and any related equipment to IJM’s standards
  • Troubleshoot hardware and software issues including, but not limited to: Microsoft Windows 7/10 operating systems; Microsoft Office 2013 (Office 365 – including Microsoft OneDrive); basic LAN/WAN and ISP connectivity; workstation and laptop hardware components and peripherals; printing/fax issues; and office power issues.
  • Monitor Helpdesk and manage cases for the local office with proper escalation to the Regional Engineer or HQ Global Support Team when appropriate.
  • Perform software updates on all computers and IT equipment including firewalls and servers
  • Troubleshoot software and hardware problems on client workstations.
  • Ensure backup of all critical data and the ability to retrieve data when necessary.
  • Monitor compliance with IJM’s IS Security policies and protocols

Training

  • Monitor and help train staff on compliance on GTS global policies, standards and protocols
  • Provide local leadership for technology changes rolled out to the office in collaboration with the Regional Engineer and HQ Project team through designing and delivering trainings and adapting communication to the local context.
  • Train staff on IT policies, security, software and other computer applications regularly.

IT support

  • Facilitate purchase of IT assets and manage IT supplies, including toners, batteries, monitors, etc.;
  • Provide technical support on audio/video interview related activities;
  • Provide technical software support for finance departments software;
  • Provide technical support to projects/activities that involve use of specialized IT equipment or software/application.
  • Provide administrative support during joint activities with partners as may be necessary – IT support andor logistics support;
  • Perform other related duties as required and necessary.

Logistical

  • Manage relationships with and payments to local IT vendors
  • Maintain and contribute to GTS documentation through the helpdesk
  • Maintain and track all Ghana IS assets and keep an updated inventory
  • Administers Office Access Control
  • Maintain confidentiality of privileged and sensitive information.
  • Participate in IJM programs in professionalism and Christian spiritual formation.

Required Skills and Experience

  • Minimum of two (2) years relevant work experience.
  • Bachelor’s Degree in Information technology or Computer Science;
  • Proficiency in LAN/WAN troubleshooting with a client centered approach to quickly and winsomely resolve client-related issues.
  • Excellent writing skills.
  • Self-motivated, articulate and able to manage multiple tasks.
  • Knowledge of Microsoft Office Suite (Office 2013 and above, Office 365), Windows 7, Windows 10
  • Knowledge and experience with basic network troubleshooting
  • Excellent knowledge of written and spoken English.
  • Organized, meticulous attention to detail.

Critical Qualities

  • Mature orthodox Christian faith as defined by the Apostles’ Creed;
  • Attention to detail and disciplined with priorities.
  • Personable and mature judgment.
  • Professional presentation in demeanor, written and oral communication.
  • Works well under stress and sustained positive attitude in a distributed team environment.
  • Exceptionally high level of honesty and integrity.
  • Strong ethic of service and a passion for IJM’s goals.

The Mission

The mission of International Justice Mission is to protect the poor from violence by rescuing victims, bringing the criminals to justice, restoring survivors to safety and strength, and helping local law enforcement build a safe future that lasts.

Send Job Application Form, Resume, Cover Letter & Statement of Faith*

By E-mail to: [email protected]

*What is a statement of faith?

A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.

More Information

  • Job City Accra, Ghana
  • This job has expired!
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International Justice Mission (IJM) is an international, non-governmental 501(c)(3) tax-exempt, nonprofit, evangelical organization focused on human rights, laws and law enforcement. It is currently the world's largest anti-slavery organization.

IJM combats violence including sex trafficking, forced labor slavery, illegal property grabbing, police abuse of power, child sexual assault, and citizenship rights abuse. The bulk of IJM's work focuses on sex trafficking. The organization's participation in high-profile raids of brothels and close coordination with third world police agencies have engendered criticism from human rights and sex worker organizations over its mission and tactics.

 IJM was founded and is headquartered in Washington, DC. It has 18 field offices in Africa, Latin America, and South and Southeast Asia. IJM employs 600+ full-time staff globally.

International Justice Mission was founded as a faith-based non-profit in 1997 by lawyer Gary Haugen. For its first case, the organization helped lead to the arrest of a rape suspect in Manila, Philippines.

In 1998, IJM claimed to help rescue more than 700 people; In addition to helping clients with legal representation, Haugen decided his organization could make a bigger impact by collaborating with governments to help improve legal systems in developing countries. IJM cites the Bible verse Isaiah 1:17 as one of their core commitments.

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0 USD Accra, Ghana CF 3201 Abc road Full Time , 40 hours per week International Justice Mission

The Need

IJM is seeking a talented IS Specialist to join a multi-disciplinary team in the fight against forced labour trafficking of children in Ghana. The primary role of the IS Specialist is to help maintain operational workstations, networks, security and other computer related equipment which includes, troubleshooting hardware and software problems, maintenance and generally keeping the office equipment functioning This position is based in Accra, Ghana and reports to the Director of Administration with a dotted line to the Regional Global Technology Solutions Engineer for Africa.

Responsibilities

Technical

  • Maintain client workstations and any related equipment to IJM's standards
  • Troubleshoot hardware and software issues including, but not limited to: Microsoft Windows 7/10 operating systems; Microsoft Office 2013 (Office 365 - including Microsoft OneDrive); basic LAN/WAN and ISP connectivity; workstation and laptop hardware components and peripherals; printing/fax issues; and office power issues.
  • Monitor Helpdesk and manage cases for the local office with proper escalation to the Regional Engineer or HQ Global Support Team when appropriate.
  • Perform software updates on all computers and IT equipment including firewalls and servers
  • Troubleshoot software and hardware problems on client workstations.
  • Ensure backup of all critical data and the ability to retrieve data when necessary.
  • Monitor compliance with IJM's IS Security policies and protocols

Training

  • Monitor and help train staff on compliance on GTS global policies, standards and protocols
  • Provide local leadership for technology changes rolled out to the office in collaboration with the Regional Engineer and HQ Project team through designing and delivering trainings and adapting communication to the local context.
  • Train staff on IT policies, security, software and other computer applications regularly.

IT support

  • Facilitate purchase of IT assets and manage IT supplies, including toners, batteries, monitors, etc.;
  • Provide technical support on audio/video interview related activities;
  • Provide technical software support for finance departments software;
  • Provide technical support to projects/activities that involve use of specialized IT equipment or software/application.
  • Provide administrative support during joint activities with partners as may be necessary - IT support andor logistics support;
  • Perform other related duties as required and necessary.

Logistical

  • Manage relationships with and payments to local IT vendors
  • Maintain and contribute to GTS documentation through the helpdesk
  • Maintain and track all Ghana IS assets and keep an updated inventory
  • Administers Office Access Control
  • Maintain confidentiality of privileged and sensitive information.
  • Participate in IJM programs in professionalism and Christian spiritual formation.

Required Skills and Experience

  • Minimum of two (2) years relevant work experience.
  • Bachelor's Degree in Information technology or Computer Science;
  • Proficiency in LAN/WAN troubleshooting with a client centered approach to quickly and winsomely resolve client-related issues.
  • Excellent writing skills.
  • Self-motivated, articulate and able to manage multiple tasks.
  • Knowledge of Microsoft Office Suite (Office 2013 and above, Office 365), Windows 7, Windows 10
  • Knowledge and experience with basic network troubleshooting
  • Excellent knowledge of written and spoken English.
  • Organized, meticulous attention to detail.

Critical Qualities

  • Mature orthodox Christian faith as defined by the Apostles' Creed;
  • Attention to detail and disciplined with priorities.
  • Personable and mature judgment.
  • Professional presentation in demeanor, written and oral communication.
  • Works well under stress and sustained positive attitude in a distributed team environment.
  • Exceptionally high level of honesty and integrity.
  • Strong ethic of service and a passion for IJM's goals.

The Mission

The mission of International Justice Mission is to protect the poor from violence by rescuing victims, bringing the criminals to justice, restoring survivors to safety and strength, and helping local law enforcement build a safe future that lasts.

Send Job Application Form, Resume, Cover Letter & Statement of Faith*

By E-mail to: [email protected]

*What is a statement of faith?

A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.

2018-05-01

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