IT Assistant 305 views0 applications


The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

We are recruiting to fill the position below:

Job Title: IT Assistant

Requisition ID: req10863
Location: Mubi, Adamawa
Sector: Information Technology
Employment Category: Fixed Term
Employment Type: Full-Time
Open to Expatriates: No

Contextual Background

  • The IRC has been present in Nigeria since 2012 when the organization responded to flooding in Kogi state. In February 2014 the IRC moved into Adamawa State in NE Nigeria to provide humanitarian interventions through a multi-sectoral, integrated approach for conflict affected populations. IRC Nigeria now operates a country office in Abuja and field offices in Mubi and Yola of Adamawa State, Maiduguri and Monguno of Borno state and Damatru of Yobe State.
  • Currently, IRC Nigeria implements programs primary health care, nutrition, environmental health, women’s protection and empowerment, protection, child protection, education, food security & livelihoods.

Job Overview / Summary

  • The IT Assistant will be primarily responsible with providing support for our internal users on the use of their desktops and laptops. Through our ticketing system, by direct contact and the telephone they will provide users with solutions to questions and issues with their computer hardware and software.

Major Responsibilities

  • Level I Help Desk Support – Including but not limited to assistance with password resets, account creations, desktop and laptop builds and printer support
  • Level II Help Desk Support – Including but not limited to anti-virus assistance, Windows 10 support, Microsoft Office 2013 support, general laptop, desktop and printer repair, and light network troubleshooting
  • Enterprise Ticket Management – Work inside our enterprise ticketing system, Service-Now, to provide timely and transparent customer support of all requests
  • Hardware Inventory – This position will work our Global Supply Chain department in imaging, distributing and tracking all hardware; also tracking and installing all purchased software.
  • Preventative Maintenance – Technician will also be responsible for checking on critical systems to ensure there are no interruptions in business continuity and take part in the monthly maintenance “blackout windows”
  • Various Projects – Position will need to assist on various IT projects as needed.

Key Working Relationships
Position Reports to:

  • Indirect / Technical Reporting: IT officer
  • Position directly Supervises: None.

Key Internal Contacts:

  • Country Program: Nigeria
  • Region/Global: West African Region.

Qualifications
Education:

  • BSc in Computer Science or equivalent

Work Experience:

  • 1-2 years of relevant experience with NGOs, international organizations or equivalent.

Demonstrated Technical Skills:

  • Experience working with the following software: Windows 10 Professional, Windows 7, MS Office 2013, Sophos Anti-Virus, Routers.
  • Experience with following technologies: LAN, WAN, VSAT [c and Ku band], VSAT installer certification preferred
  • Hardware Maintenance, and great documentation skills.
  • Must be able to work with limited supervision and exercise independent judgment in problem-solving.

Languages:

  • English.

Computer / Other Tech Requirements:

  • Full professional competency in Microsoft Office Suite, especially Word, Excel, Outlook, and PowerPoint and Basic Networking Skills.
  • Ability to Travel: None.

Note

  • The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – Code of Conduct.  These are Integrity, Service, and Accountability.  In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.
  • IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
  • IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

More Information

  • Job City Adamawa
  • This job has expired!
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The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

Since October 2012, the IRC has been responding to humanitarian needs of Nigerians. The IRC initially intervened in response to floods that affected over 7 million people across the country, destroying harvest and damaging homes. The IRC is currently implementing programs in Health, Protection, WASH, Nutrition, Food Security, and Women’s Protection and Empowerment (WPE) in Adamawa and Borno States in North-Eastern Nigeria.

The IRC is dedicated to making women and adolescent girls healthier from the earliest phase of acute crises (a target group most vulnerable during crisis) and implements evidence-based reproductive health interventions in line with the SPHERE-standard Minimum Initial Service Package for Reproductive Health in Crises (MISP). The goal is to ensure that the IRC’s health responses in emergencies include the core package of Reproductive Health (RH) services in its interventions.

The IRC’s Reproductive Health (RH) program is currently implementing (MISP) for RH in 4 health care centers in MMC and Jere LGAs and 1 IDP camp clinic. In addition the program is starting up an emergency mobile programming outside of these areas of Maiduguri in coordination with the WPE team. The focus of this program is to provide quality comprehensive RH and WPE services to conflict-affected women and girls in a timely manner. In addition to the mobile program, the WPE and RH joint mobile teams will be in charge of rapid assessments and rapid response. The mobile teams will be focused in the newly opened LGAs and emergency areas previously inaccessible due to conflict and insecurity. These teams will provide life-saving services to populations outside of Maiduguri, who have not had access to services in approximately 3 years.

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0 USD Adamawa CF 3201 Abc road Full Time , 40 hours per week International Rescue Committee

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

We are recruiting to fill the position below:Job Title: IT AssistantRequisition ID: req10863 Location: Mubi, Adamawa Sector: Information Technology Employment Category: Fixed Term Employment Type: Full-Time Open to Expatriates: No
Contextual Background
  • The IRC has been present in Nigeria since 2012 when the organization responded to flooding in Kogi state. In February 2014 the IRC moved into Adamawa State in NE Nigeria to provide humanitarian interventions through a multi-sectoral, integrated approach for conflict affected populations. IRC Nigeria now operates a country office in Abuja and field offices in Mubi and Yola of Adamawa State, Maiduguri and Monguno of Borno state and Damatru of Yobe State.
  • Currently, IRC Nigeria implements programs primary health care, nutrition, environmental health, women’s protection and empowerment, protection, child protection, education, food security & livelihoods.
Job Overview / Summary
  • The IT Assistant will be primarily responsible with providing support for our internal users on the use of their desktops and laptops. Through our ticketing system, by direct contact and the telephone they will provide users with solutions to questions and issues with their computer hardware and software.
Major Responsibilities
  • Level I Help Desk Support - Including but not limited to assistance with password resets, account creations, desktop and laptop builds and printer support
  • Level II Help Desk Support - Including but not limited to anti-virus assistance, Windows 10 support, Microsoft Office 2013 support, general laptop, desktop and printer repair, and light network troubleshooting
  • Enterprise Ticket Management - Work inside our enterprise ticketing system, Service-Now, to provide timely and transparent customer support of all requests
  • Hardware Inventory - This position will work our Global Supply Chain department in imaging, distributing and tracking all hardware; also tracking and installing all purchased software.
  • Preventative Maintenance - Technician will also be responsible for checking on critical systems to ensure there are no interruptions in business continuity and take part in the monthly maintenance “blackout windows”
  • Various Projects - Position will need to assist on various IT projects as needed.
Key Working Relationships Position Reports to:
  • Indirect / Technical Reporting: IT officer
  • Position directly Supervises: None.
Key Internal Contacts:
  • Country Program: Nigeria
  • Region/Global: West African Region.
Qualifications Education:
  • BSc in Computer Science or equivalent
Work Experience:
  • 1-2 years of relevant experience with NGOs, international organizations or equivalent.
Demonstrated Technical Skills:
  • Experience working with the following software: Windows 10 Professional, Windows 7, MS Office 2013, Sophos Anti-Virus, Routers.
  • Experience with following technologies: LAN, WAN, VSAT [c and Ku band], VSAT installer certification preferred
  • Hardware Maintenance, and great documentation skills.
  • Must be able to work with limited supervision and exercise independent judgment in problem-solving.
Languages:
  • English.
Computer / Other Tech Requirements:
  • Full professional competency in Microsoft Office Suite, especially Word, Excel, Outlook, and PowerPoint and Basic Networking Skills.
  • Ability to Travel: None.

Note

  • The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way - Code of Conduct.  These are Integrity, Service, and Accountability.  In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.
  • IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
  • IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
2020-11-14

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