IT Operations Assistant (SCOPE), Mogadishu 161 views0 applications


Post Title: IT Operations Assistant (SCOPE)

Contract type/grade: Fixed Term, G5

Duty Station: Mogadishu, Somalia

Duration: 1 Year (initial)

Closing Date: 11th April 2021

Organizational Background:

 

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

The World Food Programme Somalia activities include relief assistance, safety-net support including school feeding, nutrition programmes, and livelihood support through the provision of in-kind and cash-based transfers and capacity strengthening.

This position is open to qualified Somalia nationals; Female candidates are particularly encouraged to apply.

Duties and Responsibilities:

Under the direct supervision of the Head of Area Office and overall supervision of the ICT Officer, the incumbent will be responsible for the following duties:

  • Install and configure new computer hardware for improving and upgrading system performance; support any technology upgrades.
  • Develop technical skills and knowledge and build awareness of industry developments.
  • Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.
  • Receive and inspect all incoming assets for Cash-based Transfers (CBT) and report discrepancies to senior colleagues and partner Units.
  • Perform basic beta testing and support the roll-out of new versions of centrally supported systems to ensure the software is operational for WFP staff.
  • Ensure information is up to date and accurate within inventories, databases, websites, and archives to support senior officers in handling these systems.
  • Support in collating information to be included in standard material such as training documentation and web content, to give to the availability of information about services and products.
  • Respond to queries from users, understanding and resolving issues, providing advice, and ensuring Technology (TEC) policies, procedures, systems, and tools are accurately applied.
  • Support the capacity building of staff through the organization and review of training programs sought at developing skills/knowledge.
  • Receive lists of potential mobile money beneficiaries from DAS Lead or alternate, review, compare and validate names from SCOPE against those from the Mobile Network Operator.
  • Perform other related duties as required.

Other Post Requirements:

  • Take the de-facto Area Office technical team leadership role in ICT responsibilities for Cash & Voucher (C&V) interventions through SCOPE.
  • Take ownership of all Scope equipment under custody, ensuring its functionality and accountability.
  • Detail all equipment loans to Partners and Traders in accordance with corporate standards.
  • Support Partners with Point-Of-Sale (POS) devices by providing training to Traders, Cooperating Partners, and other Partner Humanitarian Agencies;
  • Closely follow-up with Global Scope Service Desk on all ICT issues and in collaboration with the dedicated ICT Officer – Operations;
  • Actively coordinate all Scope Equipment and Staff in view of Programme priorities and as mandated by the Area or Country Office dedicated Working Group;
  • Ensure that all technical information is shared timely to all team members.

Minimum Qualifications:

Education: 

Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.

Experience: 

At least four years of progressively responsible work experience in the implementation and maintenance of computer information systems or related area. Basic training and/or experience in standard WFP Beneficiary and Transfers Management systems. General knowledge of UN system policies, rules, regulations, and procedures.

Language: 

Fluency in both oral and written communication in English and Somali is a requirement.

Knowledge: 

  • Proven knowledge and ability to effectively use basic software packages and commonly used office equipment.
  • General knowledge of UN system policies, rules, regulations, and procedures governing ICT services.
  • Knowledge of IT service desk tools and operational procedures is advantageous.

Applications that do not meet the above requirements will be disregarded. Only shortlisted candidates will be contacted.

 

WFP seeks applicants of the highest integrity and professionalism who share our humanitarian principles.

WFP is an equal opportunity employer and we are committed to promoting diversity and gender balance.

The selection of candidates is made on a competitive basis.

More Information

  • Job City Mogadishu
  • This job has expired!
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The World Food Programme is the world's largest humanitarian agency fighting hunger worldwide.

WFP was first established in 1961[4] after the 1960 Food and Agricultural Organization (FAO) Conference, when George McGovern, director of the US Food for Peace Programmes, proposed establishing a multilateral food aid programme. The WFP was formally established in 1963 by the FAO and the United Nations General Assembly on a three-year experimental basis. In 1965, the programme was extended to a continuing basis.

Organization

The WFP is governed by an Executive Board which consists of representatives from 36 member states. Ertharin Cousin is the current Executive Director, appointed jointly by the UN Secretary General and the Director-General of the FAO for a five-year term. She heads the Secretariat of the WFP. The European Union is a permanent observer in the WFP and, as a major donor, participates in the work of its Executive Board.

Its vision is a "world in which every man, woman and child has access at all times to the food needed for an active and healthy life."

The WFP has a staff of about 11,500 people, the majority of whom work in remote areas.

Goals and strategies

United Nations C-130 Hercules transports deliver food to the Rumbak region of Sudan.

The WFP unloads humanitarian aid at the Freeport of Monrovia during Joint Task Force Liberia.

A WFP armored vehicle.

The WFP strives to eradicate hunger and malnutrition, with the ultimate goal in mind of eliminating the need for food aid itself.

The objectives that the WFP hopes to achieve are to:

"Save lives and protect livelihoods in emergencies"

"Support food security and nutrition and (re)build livelihoods in fragile settings and following emergencies"

"Reduce risk and enable people, communities and countries to meet their own food and nutrition needs"

"Reduce undernutrition and break the intergenerational cycle of hunger"

WFP food aid is also directed to fight micronutrient deficiencies, reduce child mortality, improve maternal health, and combat disease, including HIV and AIDS. Food-for-work programmes help promote environmental and economic stability and agricultural production.

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0 USD Mogadishu CF 3201 Abc road Fixed Term , 40 hours per week World Food Programme

Post Title: IT Operations Assistant (SCOPE)

Contract type/grade: Fixed Term, G5

Duty Station: Mogadishu, Somalia

Duration: 1 Year (initial)

Closing Date: 11th April 2021

Organizational Background:

 

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

The World Food Programme Somalia activities include relief assistance, safety-net support including school feeding, nutrition programmes, and livelihood support through the provision of in-kind and cash-based transfers and capacity strengthening.

This position is open to qualified Somalia nationals; Female candidates are particularly encouraged to apply.

Duties and Responsibilities:

Under the direct supervision of the Head of Area Office and overall supervision of the ICT Officer, the incumbent will be responsible for the following duties:

  • Install and configure new computer hardware for improving and upgrading system performance; support any technology upgrades.
  • Develop technical skills and knowledge and build awareness of industry developments.
  • Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.
  • Receive and inspect all incoming assets for Cash-based Transfers (CBT) and report discrepancies to senior colleagues and partner Units.
  • Perform basic beta testing and support the roll-out of new versions of centrally supported systems to ensure the software is operational for WFP staff.
  • Ensure information is up to date and accurate within inventories, databases, websites, and archives to support senior officers in handling these systems.
  • Support in collating information to be included in standard material such as training documentation and web content, to give to the availability of information about services and products.
  • Respond to queries from users, understanding and resolving issues, providing advice, and ensuring Technology (TEC) policies, procedures, systems, and tools are accurately applied.
  • Support the capacity building of staff through the organization and review of training programs sought at developing skills/knowledge.
  • Receive lists of potential mobile money beneficiaries from DAS Lead or alternate, review, compare and validate names from SCOPE against those from the Mobile Network Operator.
  • Perform other related duties as required.

Other Post Requirements:

  • Take the de-facto Area Office technical team leadership role in ICT responsibilities for Cash & Voucher (C&V) interventions through SCOPE.
  • Take ownership of all Scope equipment under custody, ensuring its functionality and accountability.
  • Detail all equipment loans to Partners and Traders in accordance with corporate standards.
  • Support Partners with Point-Of-Sale (POS) devices by providing training to Traders, Cooperating Partners, and other Partner Humanitarian Agencies;
  • Closely follow-up with Global Scope Service Desk on all ICT issues and in collaboration with the dedicated ICT Officer – Operations;
  • Actively coordinate all Scope Equipment and Staff in view of Programme priorities and as mandated by the Area or Country Office dedicated Working Group;
  • Ensure that all technical information is shared timely to all team members.

Minimum Qualifications:

Education: 

Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.

Experience: 

At least four years of progressively responsible work experience in the implementation and maintenance of computer information systems or related area. Basic training and/or experience in standard WFP Beneficiary and Transfers Management systems. General knowledge of UN system policies, rules, regulations, and procedures.

Language: 

Fluency in both oral and written communication in English and Somali is a requirement.

Knowledge: 

  • Proven knowledge and ability to effectively use basic software packages and commonly used office equipment.
  • General knowledge of UN system policies, rules, regulations, and procedures governing ICT services.
  • Knowledge of IT service desk tools and operational procedures is advantageous.

Applications that do not meet the above requirements will be disregarded. Only shortlisted candidates will be contacted.

 

WFP seeks applicants of the highest integrity and professionalism who share our humanitarian principles.

WFP is an equal opportunity employer and we are committed to promoting diversity and gender balance.

The selection of candidates is made on a competitive basis.

2021-04-12

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