IT Operations Assistant,Fixed Term G5, Dollo Ado Somali Region 104 views0 applications


ABOUT WFP 

Assisting 91.4 million people in around 83 countries each year, the World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience. On any given day, WFP has 5,000 trucks, 20 ships and 92 planes on the move, delivering food and other assistance to those in most need. Every year, we distribute more than 15 billion rations at an estimated average cost per ration of US$ 0.31. These numbers lie at the roots of WFP’s unparalleled reputation as an emergency responder, one that gets the job done quickly at scale in the most difficult environments. WFP’s efforts focus on emergency assistance, relief and rehabilitation, development aid and special operations.

WFP Ethiopia is working with the government and other humanitarian partners to strengthen the resilience of Ethiopia’s most vulnerable population and to chart a more prosperous and sustainable future for the next generation. The Country Office also supports programmes that use food assistance to empower women, transform areas affected by climate change and keep children in school. It aims to contribute to Ethiopia’s five-year development agenda, the Growth and Transformation Plan (GTP), through which the Government combats food insecurity.

ORGANIZATIONAL CONTEXT

 

This job is found in Dollo Ado Sub Office. The Jobholder report to a Head of IT Unit and Head of Sub Office or the designate.

At this level, jobholders are expected to take responsibility for completion of a range of processes and activities requiring interpretation of standard guidelines/practices. Jobholders are able to recommend a course of action to staff at various levels and may allocate tasks to other staff.

JOB PURPOSE

To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive):

 

  1. Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimisation, to ensure they are running effectively and enable easy and efficient use.
  2. Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.
  3. Prepare files and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up-to-date.
  4. Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed standards and deadlines, to support the effective delivery of services.
  5. Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services.
  6. With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.
  7. Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.
  8. Responsible for maintaining information records such as updating web pages and statistical databases to ensure the information is current and well organized.
  9. Install, operate and maintain telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
  10. Support the development of standard material such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products.
  11. Suggest improvements to methods and processes in order to support the continuous improvement of IT services.
  12. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
  13. Perform other duties as required.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

 

  • Has experience resolving more complex technical issues.
  • Has worked with head of units in defining requirements for functional area.
  • Has experience with the application of client services standards to resolve or escalate clients’ service problems.
  • Has hands-on experience on planning, installing and operation of Ubiquiti point-to-point and point-to-multipoint wireless links/networks.
  • Has experience on climbing short and mid height telecom towers.
  • Has experience with small Thuraya satellite terminals installation and operation.
  • Has experience on providing IT support to many locations concurrently.

Job Requirements

Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable. Trained on Microsoft Windows Server 2016 Operating System Platform; Cisco Certified (CCNA), Trained and Certified on Wireless Network infrastructure.

 

Experience: At least five years of progressively responsible job-related experience in IT. Specifically, experienced in LAN, WAN, WLAN, VSAT and PABX installation and troubleshooting, Exchange Server-based messaging system administration, Office 365 desktop applications support, Microsoft Active Directory Infrastructure, IT Helpdesk Support, and IT asset management.

Language: Fluency in both oral and written communication in English. Knowledge of the local language is an added advantage.

How to Apply

WFP is an equal opportunity employer. Female candidates meeting the above qualifications are encouraged to apply on-line through WFP recruitment website.

More Information

  • Job City Dollo Ado, Somali
  • This job has expired!
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The World Food Programme is the world's largest humanitarian agency fighting hunger worldwide.

WFP was first established in 1961[4] after the 1960 Food and Agricultural Organization (FAO) Conference, when George McGovern, director of the US Food for Peace Programmes, proposed establishing a multilateral food aid programme. The WFP was formally established in 1963 by the FAO and the United Nations General Assembly on a three-year experimental basis. In 1965, the programme was extended to a continuing basis.

Organization

The WFP is governed by an Executive Board which consists of representatives from 36 member states. Ertharin Cousin is the current Executive Director, appointed jointly by the UN Secretary General and the Director-General of the FAO for a five-year term. She heads the Secretariat of the WFP. The European Union is a permanent observer in the WFP and, as a major donor, participates in the work of its Executive Board.

Its vision is a "world in which every man, woman and child has access at all times to the food needed for an active and healthy life."

The WFP has a staff of about 11,500 people, the majority of whom work in remote areas.

Goals and strategies

United Nations C-130 Hercules transports deliver food to the Rumbak region of Sudan.

The WFP unloads humanitarian aid at the Freeport of Monrovia during Joint Task Force Liberia.

A WFP armored vehicle.

The WFP strives to eradicate hunger and malnutrition, with the ultimate goal in mind of eliminating the need for food aid itself.

The objectives that the WFP hopes to achieve are to:

"Save lives and protect livelihoods in emergencies"

"Support food security and nutrition and (re)build livelihoods in fragile settings and following emergencies"

"Reduce risk and enable people, communities and countries to meet their own food and nutrition needs"

"Reduce undernutrition and break the intergenerational cycle of hunger"

WFP food aid is also directed to fight micronutrient deficiencies, reduce child mortality, improve maternal health, and combat disease, including HIV and AIDS. Food-for-work programmes help promote environmental and economic stability and agricultural production.

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0 USD Dollo Ado, Somali CF 3201 Abc road Full Time , 40 hours per week World Food Programme

ABOUT WFP 

Assisting 91.4 million people in around 83 countries each year, the World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience. On any given day, WFP has 5,000 trucks, 20 ships and 92 planes on the move, delivering food and other assistance to those in most need. Every year, we distribute more than 15 billion rations at an estimated average cost per ration of US$ 0.31. These numbers lie at the roots of WFP’s unparalleled reputation as an emergency responder, one that gets the job done quickly at scale in the most difficult environments. WFP’s efforts focus on emergency assistance, relief and rehabilitation, development aid and special operations.

WFP Ethiopia is working with the government and other humanitarian partners to strengthen the resilience of Ethiopia’s most vulnerable population and to chart a more prosperous and sustainable future for the next generation. The Country Office also supports programmes that use food assistance to empower women, transform areas affected by climate change and keep children in school. It aims to contribute to Ethiopia’s five-year development agenda, the Growth and Transformation Plan (GTP), through which the Government combats food insecurity.

ORGANIZATIONAL CONTEXT

 

This job is found in Dollo Ado Sub Office. The Jobholder report to a Head of IT Unit and Head of Sub Office or the designate.

At this level, jobholders are expected to take responsibility for completion of a range of processes and activities requiring interpretation of standard guidelines/practices. Jobholders are able to recommend a course of action to staff at various levels and may allocate tasks to other staff.

JOB PURPOSE

To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive):

 

  1. Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimisation, to ensure they are running effectively and enable easy and efficient use.
  2. Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.
  3. Prepare files and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up-to-date.
  4. Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed standards and deadlines, to support the effective delivery of services.
  5. Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services.
  6. With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.
  7. Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.
  8. Responsible for maintaining information records such as updating web pages and statistical databases to ensure the information is current and well organized.
  9. Install, operate and maintain telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
  10. Support the development of standard material such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products.
  11. Suggest improvements to methods and processes in order to support the continuous improvement of IT services.
  12. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
  13. Perform other duties as required.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

 

  • Has experience resolving more complex technical issues.
  • Has worked with head of units in defining requirements for functional area.
  • Has experience with the application of client services standards to resolve or escalate clients’ service problems.
  • Has hands-on experience on planning, installing and operation of Ubiquiti point-to-point and point-to-multipoint wireless links/networks.
  • Has experience on climbing short and mid height telecom towers.
  • Has experience with small Thuraya satellite terminals installation and operation.
  • Has experience on providing IT support to many locations concurrently.

Job Requirements

Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable. Trained on Microsoft Windows Server 2016 Operating System Platform; Cisco Certified (CCNA), Trained and Certified on Wireless Network infrastructure.

 

Experience: At least five years of progressively responsible job-related experience in IT. Specifically, experienced in LAN, WAN, WLAN, VSAT and PABX installation and troubleshooting, Exchange Server-based messaging system administration, Office 365 desktop applications support, Microsoft Active Directory Infrastructure, IT Helpdesk Support, and IT asset management.

Language: Fluency in both oral and written communication in English. Knowledge of the local language is an added advantage.

How to Apply

WFP is an equal opportunity employer. Female candidates meeting the above qualifications are encouraged to apply on-line through WFP recruitment website.

2019-12-20

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