ABOUT THE WFP
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We are driven by our mission to fight world hunger and feed people’s dreams of a brighter future!
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Unlock possibilities you never thought you’d find.
WFP goes anywhere it is needed and does whatever it takes to get the job done.
Qualified women and people living with a disability are strongly encouraged to apply.
WFP celebrates and embraces diversity.
It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, disability.
CONTEXT AND BACKGROUND :
The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.
As one of the main humanitarian actors, WFP has the opportunity and the obligation to leverage data and technology to better know and serve those in need by digitally transforming the way it works. Such ambition led to a plan aimed at establishing, integrating, and mainstreaming the core elements of an end-to-end digital business process.
In the Democratic Republic of Congo (DRC), the second largest country in Africa, the work of the World Food Programme focuses on responding to large-scale displacement and other shocks, while pursuing long-term recovery and resilience and addressing the underlying causes of food insecurity and malnutrition. To meet the strategic objectives, the Country Office (CO) has already introduced technology innovations to automate and streamline operations. Their aim is to continue leveraging innovative digital tools and approaches to ultimately achieve the Sustainable Development Goals (SDG) of Zero Hunger by 2030.
Under the overall responsibility and with a direct reporting line to the Head of Goma Area Office, the IT Operations Officer will be responsible for the delivery of efficient and effective IT and Telecommunications (TC) services, providing sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP’s strategy.
KEY ACCOUNTABILITIES (not all-inclusive)
- Participate in the development of plans, budgets and policies, and lead the deployment of IT/TC systems aligned with business needs, in accordance with WFP corporate standards.
- Develop and maintain IT/TC systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and enabling users to get maximum benefits from them.
- Implement and test new hardware for improving and upgrading system performance; install any technology upgrades as required.
- Develop technical specifications and tender documents, and manage contracts with service providers, to facilitate procurement of IT/TC equipment and services at minimum cost, in line with WFP rules and regulations.
- Coordinate and prepare reports on IT/TC activities, investments and costs, identifying trends/issues and proposing solutions to increase cost-efficiency.
- Maintain technical expertise and knowledge of industry developments, and develop skills within specific areas of competence.
- Provide advice to managers and users to resolve complex issues, understanding their needs and ensuring IT policies, procedures, systems and tools are correctly applied to support them.
- Lead and motivate a small team, monitoring performance, providing coaching, training and guidance to ensure appropriate development and enable high performance.
- Build capability of staff, collaborating with colleagues in the IT division to design and deliver corporate training policies and programmes aimed at developing skills/knowledge in IT and TC.
- Ensure effective coordination with other UN agencies in order to align activities and maximise possibilities of inter-agency collaboration in the field of IT/TC.
- Maintain effective partnerships with colleagues and external partners, to foster information exchange and support to meet service requirements.
- Contribute to emergency preparedness and contingency planning, providing technical recommendations and monitoring the management of risks, so that WFP can maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.
- Prepare operational plans and manage resource requirements at the onset of an emergency.
- Support the Business Transformation team in implementation of Digital Assistance Services in line with WFP strategy.
- Other as required.
ESSENTIAL QUALIFICATIONS & EXPERIENCE:
Advanced university degree in Computer Science or other relevant field, or First University degree with additional years of related work experience or trainings/courses.
Five years or more of postgraduate progressively responsible professional experience in IT operations with an interest in international humanitarian development.
Knowledge & Skills :
- Has experience applying technologies in the delivery of cash and vouchers in humanitarian contexts.
- Has assisted in the development of IT governance strategies, policies and system architecture at a HQ and field.
- Has acted in IT advisory capacity to Country/Sub Office leadership.
- Has participated in the negotiation, evaluation and management of IT contracts with service providers at HQ and field office.
- Has developed business cases that capture project life-cycle costs, benefits, and risks for the purchase of IT service or equipment.
- Has keen ground-level experience leading the implementation of IT and telecoms systems in emergencies.
- Fluency (level C) in English language.
- Fluency (level C) in French language.
OUR WFP VALUES :
DEADLINE FOR APPLICATIONS : 15 June 2023
VA Ref no.: 827329
Kindly note the only documents you need to submit at this time are your CV and Cover Letter. Additional documents such as passport, recommendation letters, academic certificates, etc may potentially be requested at a future time.
For candidates who experience problems accessing WFP E-recruitment platform and need accommodations in applying, please contact [email protected] mentioning the VA number in the subject line.
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.