Manager of Country Operations /COMU Manager at Management Sciences for Health 40 views1 applications


The COMU Manager oversees all operational and administrative services for the portfolio of MSH Mali and is responsible for the financial and operational performance.

As member of the Country Leadership Team, the COMU Manager has responsibility for ensuring that MSH operations in Mali are functioning efficiently and effectively, and aligned to support attainment of project results and client expectations.  S/he oversees all of the Country Operations Management Unit functions, with a core role in the following core functions: Country Operations Management, Finance and Accounting management, Human Resources Management, Procurement & Purchasing, and an oversight role of all other areas including procurement sourcing, facilities management, inventory management, fleet management, IT management and workshops/travel logistics.

The COMU Manager safeguards the assets (financial and physical) of MSH or other donors against fraud, loss, or misuse. He is responsible for ensuring that all transactions are entered accurately and timely into QuickBooks in accordance with Generally Accepted Accounting Principles, MSH accounting policies and procedures, and donor requirements. He or she ensures that any money expended in the field is done in accordance with Generally Accepted Accounting Principles, MSH Policy, and any cost principles imposed by MSH or a donor agency. He or she must demonstrate the ability to use sound business judgment in assuring that all costs are reasonable and necessary for the completion of the office projects and MSH’s mission.

Specific Responsibilities




Key Performance Areas (Major Activities / Responsibilities)  


(Methods Used)

Percent of Time

(must equal 100%)

1. Country Operations Country legal status

·         Through the office of General Counsel or its designated local counsel, ensure MSH is appropriately registered with the most effective applicable legal status to meet business needs and goals.

·         Through the office of General Counsel or its designated local counsel, ensure that MSH is legally operating in the country and all reporting, audit, and filing requirements are met in order to prevent lapses in registration or penalties.

1.2 Tax and legal commitments

·         Through the office of General Counsel or its designated local counsel, determine requirements and oversee MSH compliance with regulatory environment.

·         Payment of VAT

·         Payroll taxes  and business fees

·         Income tax and social insurance withholding and remittance for staff and service providers

·         Staff benefits and termination payments

1.3 Operating systems and business processes

·         Ensure that all MSH policies, standard operating procedures, and work instructions are implemented in line with local laws and regulations and aligned with MSH corporate policies and procedures.


·           35%
    1.4 Internal controls, compliance, and risk management

·         Implement and oversee system for effective internal controls that adhere to MSH and donors’ policies, standard operating procedures and regulations, and minimize risks to projects and the organization.

·         Train and orient MSH staff to conduct business applying high ethical standards and a results oriented focus.

·         Proactively and aggressively contribute to the prevention, detection, and reporting of fraud and other business ethics improprieties.

·         Oversee timely execution and reporting of corrective action plans to internal and external audits.

·         Maintain operating systems with adequate segregation of duties and comply with all recognized Delegations of Authority for key administrative functions, fiduciary responsibilities, and budget controls.

·         Coordinate country-wide risk register with Country Leadership Team.

1.5 Security

–          Under the direction of the Country Director, Country Representative, or Country Lead, oversee a Country Security Plan that complies with MSH Security Policy and includes:

o   Guidelines and evacuation plans

o   Travel restrictions to insecure areas

o   Identification of local security needs and risks

o   Establishment of security standards appropriate to existing country risk level

–          Prospectively monitor country security environment and immediately apprise the Country Director, Country Representative, or Country Lead and the Home Office Security Officer of changes in the security environment.

–          Manage crisis situations under the direction of the Country Director, Country Representative, or Country Lead and in close coordination with the Country Leadership Team and the Home Office Security Officer.

–          Manage in-country response to emergency situations and related actions to protect MSH staff and property.

2. Financial Management services ·           Ensure timely and accurate submission of required financial management reports and other related information as required, to the Sierra Leone Team Lead, other Project Directors, Operations Officer, the country OST, Centers, projects, or corporate offices. Ensure that all project and country teams receive high quality, accurate and timely financial support (budgeting and forecasting, financial analysis, financial monitoring and reporting). Ensure that appropriate Service Level Agreement (SLA) is in place between the Country Operations Management Unit (COMU) and projects, and that the SLA is well understood and respected. Ensure swift conflict resolution and manage workload to ensure that financial functions support the efficient and effective implementation of each program’s technical scope of work, and those resources are allocated and used in compliance with contractual requirements, applicable regulations, and appropriate standards and procedures. Partner with MSH’s Atlas Financial Planning and Analysis (FP&A) unit in HQ to ensure proper financial management oversight and control. Maintain open communication with the FP&A unit.

·           Responsible for establishing a country operations budget that allows a scalable and effective approach focused on value for money as well as that complies with MSH guidelines and policies.   Responsible for obtaining budget approval by the Country Leadership Team.

·           Responsible for monitoring country spending.

·           15%
3. Accounting services ·           Ensure that payments are processed accurately, timely, and safely (to minimize MSH’s risk exposure).

·           Ensure that treasury practices in country minimize MSH’s cash exposure.

·           Ensure that entries are entered into financial system accurately and timely.

·           Ensure that month and year-end accounting activities are done accurately and in compliance with MSH policies and procedures.

·           10%
4. Procurement and Purchasing ·           Manage purchase of common commercial goods and services.

·           Manage procurement or contracting actions delegated to COMU.

·           Manage customs and Import control for goods procured outside the country.

·           Manage local consultant agreements.

·           10%
5. People Management ·          Provide administrative supervision to all COMU staff and be accountable for their performance management Assess staff capacity and determine needs for staff capacity building and development to improve the efficiency and effectiveness of the COMU in country, including in satellite offices.

·          Assess and adapt COMU size and composition to allow efficient and effective operations, as needed.

·          Work with the Sierra Leone Team Lead and other Project Directors to ensure that human resource functions are coordinated with the Human Resources Regional Partner and US MSH Human Resources Management office.

·          Promote and facilitate development of COMU staff and sustainable systems, and participate in international cross-fertilization and knowledge exchange among other country operations groups where possible.

·          10%
6. Facilities & Office Services


  • MSH office and facilities
  • General office services
  • Information Technology services
  • Property management and inventory
·          5%
7. Fleet Management


  • Vehicle management
  • Driver management and utilization
  • Vehicle resource management
·          5%
8. In-Country Travel, Workshops, & Logistics


  • Coordination and oversight of travel arrangements and logistics
  • Development and oversight of an MSH Country per diem rate schedule and travel guidelines
  • Coordination and management of logistics and payments for Participant Training, Study Tours, and In-country Events and Workshops
·          10%

Qualifications and Experience

DEPARTMENT:                    COMU


LOCATION:                            Main Office, Bamako, (Mali)



EDUCATION:                         Minimum of a Master’s Degree in Business Administration, Financial Management, Accounting, or other relevant discipline or equivalent experience.


EXPERIENCE                       Minimum of 07 years of experience managing operations of development programs. Significant operations management experience, preferably in MALI, strongly preferred. Comprehensive knowledge of US Government funded programs, regulations and requirements.




  • Extensive knowledge of USAID rules and regulations.
  • Excellent skills in Microsoft Office and QuickBooks or similar accounting software; advanced reporting skills.
  • Analytical and organizational skills demonstrated by ability to work both independently and within a team, assess priorities, and manage a variety of activities with attention to detail.
  • Strong conceptualization, facilitation, and planning skills.
  • Possess outstanding professional reputation and have strong demonstrated interpersonal, written, and oral presentation skills.
  • Excellent cross-cultural communication and active listening skills.
  • Solid understanding of USG regulations and administrative procedures in the implementation of donor assisted projects required.
  • Familiarity with other donors and their requirements a strong plus.
  • Fluency in French and English language required.            



Core Job Competencies:


  • Navigating the Environment: Managing through Systems, Peer Relationships, Political Savvy
  • Ensuring Delivery of Results: Action Oriented, Business Acumen, Drive for Results, Information Sharing, Managing and Measuring work, Negotiating, Priority setting, Problem Solving
  • Leading with Credibility: Decision Quality, Functional/Technical skills, Listening, Managerial Courage, Time Management, Presentation skills, Motivating others, Conflict Management, Delegation, Developing Direct Reports and Others Demonstrated strong management, coordination, teamwork, and planning skills, with proven ability to function effectively with multiple host-country counterparts in both the public and NGO sectors.
  • Core Personal Competencies: Ethics and Values, Integrity and Trust, Interpersonal Savvy
  • Core MSH competencies: Adaptability, Communication, Problem Solving, Creativity and Innovation, Quality and Timeliness of Work, Quality of work and Team Relationships, Resource Utilization

More Information

  • Job City Bamako
  • This job has expired!
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MSH works with health leaders throughout the world on global health’s biggest challenges, with a focus on HIV & AIDS, TB, malaria, chronic diseases, family planning,  and maternal and child health. Together with our partners, we work toward a shared vision of universal health coverage—accessible, affordable, appropriate health services for all— through stronger health systems.

Our health systems innovations aim to create new ways of achieving widespread use of proven health interventions to benefit the millions of people who currently lack access to prevention and treatment options.

MSH works in partnership with people at all levels of the health system from ministers of health to community leaders to build local capacity. MSH programs deliver sustainable results while empowering local leaders to achieve greater health impact.


Saving lives and improving health of the world’s poorest and most vulnerable people by closing the gap between knowledge and action in public health.


A world where everyone has the opportunity for a healthy life.

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