Manager: IT and Administration 341 views0 applications

IT and Administration Manager

Responsibilities:

• Technical Support – liaise with IT team to ensure timely provision and/or coordination of technical support
• Management and control of assets/inventory database ensuring it’s up to date, tagging & numbering of assets and physical verification
• Work with IT team in-country, regional and HQ to ensure robust network administration including new user e-mail set-up, network account set-up etc
• Liaise with IT to identify areas where users can be trained to improve computer literacy and security as well as assist users as needed in trouble shooting IT issues
•  Responsible to ensure optimal internet connection in the office with minimal downtime, adequate speeds and liaises with vendors regarding all Internet equipment and systems issues
• Ensure there is proactive and superior customer service provided by IT, Admin and procurement departments
• Ensure the procurement & Logistics officer is adhering to FHI360 processes with regard to preparation and approval of procurement packs
• Ensure adequate procurement management and work with procurement team to have necessary SLA’s in place and well stored digitally
• Enhance administration and Ensure effective facilities’ management as well as rental agreements being properly maintained and amended where necessary by ensuring apt database of all contracts;
• Liaise with the landlord and building manager to ensure that the building is maintained to guarantee a conducive working environment;
• Regularly review and renew office machine rental agreements where necessary;
• Ensure that insurance company holds sufficient cover for all assets;
• Support the admin team in efficient and better digitized vehicle fleet management reporting system
• Support admin team to ensure efficient travel management processing and tracking;
• Ensure an efficient cell phone management system is in place for tracking monthly usage and billing
• Supervise the activities of the IT, Admin & procurement officers;
• Ensure the safety and security requirements are in place as per FHI360 regulations and country OHS requirements
• Work on coming up with IT based solutions for efficient admin and procurement processes
• Ensure adequate vehicle fleet management including vehicle maintenance, insurance and log book management
• Ensure effective cell phone management
• Additional duties as required and assigned

Requirements:

• Degree in Business Administration or equivalent, together with five years’ experience in office management, IT management certifications, procurement and administration within the NGO industry
• Knowledge of general office practices and administrative procedures and/or the ability to comprehend them
• Experience and knowledge of procurement and administration under US funded awards is advantageous
• Relevant skills to manage servers under the common support frameworks
• Resourceful through use of technology, research skills and collegial relationships to resolve problems and initiative enhancements
• Relevant software skills: MS Office, in particular a good working knowledge of Outlook, Excel, Word and PowerPoint;
• Abilities on technology, research skills and collegial relationships to resolve problems and initiative enhancements;
• Respond to enquiries independently and follow through on requests in an efficient manner;

With minimal supervision, manage high volume of work-flow efficiently as well as be an effective supervisor;

This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

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FHI 360 is an equal opportunity and affirmative action employer. FHI 360 is an equal employment and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, disability, veteran status, genetic information or any other status or characteristic protected under applicable law.