The managing director (MD) is the leader of HOPE’s regional support office, HOPE Distributed Services (DSU), Ltd. in Kigali, Rwanda. The managing director has organizational supervision over the entire DSU staff and directly manages the core banking system support team. The managing director is responsible for leadership of strategy, finance, operations, and spiritual integration. He/she represents the institution within the organization’s global network and communicates with local and national regulators and other government officials.
The MD is also responsible for coordination with other global support staff and leadership to develop and improve the overall operations of the HOPE network. The MD is responsible for staff and project management for the core banking systems team, serving as a liaison between the technical US Central Services Unit and DSU staff and the business management and leadership of HOPE’s global network. The MD recognizes and respects the authority of the organization as the major shareholder, its president and other officers, and works to support global leaders to accomplish their goals.
RESPONSIBILITIES
Promote and fulfill the mission and vision of the organization.
Spiritual Integration and Witness
Personally model behavior to the staff in leadership style, resolution of issues, selection and development of staff, context-appropriate witness with staff, and in setting and leading the spiritual integration agenda of the organization
Develop and maintain a culture that models like-minded principles and incorporates an intentional witness into all aspects of HOPE DSU’s work
Implement programs that achieve the organization’s mission and vision
Shape the strategy and vision of HOPE DSU in alignment with HOPE International’s strategic plan, and oversee necessary programming that accomplishes that vision
Strengthen the DSU support functions, including but not limited to HR, finance, MIS, and internal controls, in order to expand and deepen the impact of HOPE International’s programs and partners
Core Banking Systems Team Management
Directly supervise the staff and activities of the core banking systems support team, investing in the personal and professional development of managers
Create and manage the core banking systems strategic implementation and release plans, as well as associated electronic microfinance banking applications, in conjunction with the Director of Program Innovation and the core banking systems team
Serve as a lead liaison between technical staff and business managers to create technological solutions for operational goals and challenges
Lead cross-functional teams in deployment of core banking software and associated financial applications as a technical project manager and leading business analyst
Monitor the core banking system team’s second level support delivery to ensure timely, accurate, and professional service delivery to microfinance staff and clients
General Resourcing and Management
Ensure that suitable facilities and equipment are available to the staff
Invest in the personal development of key managers and establish a succession plan
Collaborate with DSU staffs’ direct supervisors on staff development plans, performance goals, and performance reviews
Vigilantly ensure that all staff understand and comply with the policies and procedures and that all employees are doing their utmost to protect the assets of the organization and HOPE International programs and partners
Manage the DSU budget in conjunction with the HOPE International budgeting process
Maintain updated security protocol for local and international staff
Governance
Responsible to ensure HOPE DSU meets local legal requirements, as applicable/where possible, recognizing the challenges of the country’s external environment and the organization’s mission
Represent the program and maintain good working relationships with governmental authorities, donors, other local practitioners, and the general public
QUALIFICATIONS
- Personal commitment to the mission and vision of the organization
- Work experience:
- Minimum 3-5 years of experience in organizational leadership/management required
- Minimum of 2 years international work experience required
- Experience in microfinance, banking, or financial technology services sectors strongly preferred
- Bachelor’s degree in finance, business management, economic development, or related field required; advanced degree preferred
- Excellent analytical and problem-solving skills
- Extreme flexibility and ability to cope with stressful situations and frustrations
- Demonstrated desire to help people that have been brought low by poverty or other circumstances regain hope, dignity, and ability to support themselves and their families
- Creativity and ability to work with limited resources
- Ability to relate to, communicate, and motivate local staff effectively; ability to communicate effectively across business and technical teams
- Demonstrated IT project management experience, preferably within financial services
- Experience with Microsoft suite required, MIS software packages preferred
Professional working proficiency in English required
More Information
- Job City Kigali
