Programme Specialist (eTools) P3, WCARO Dakar, Senegal #109972 161 views0 applications

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, fair chance

Organizational Context

UNICEF is a leading humanitarian and development agency working globally for children rights. Child rights begin with safe shelter, nutrition, protection from disaster and conflict and traverse the life cycle. UNICEF strive to ensure that all children are born alive, stay safe and keep learning.

For 70 years, UNICEF endeavor to improve the lives of children and their families. Working with and for children through adolescence and into adulthood requires a global presence whose goal is to produce results and monitor their effects. UNICEF also lobbies and partners with leaders, thinkers and policy makers to help all children realize their rights—especially the most disadvantaged.

UNICEF’s role in planning, measuring, tracking, and reporting results for children requires the ability to gather, integrate, and share information between multiple actors. The demands for real-time information and problem solving with partners is vital to this process, especially in humanitarian action. While some country offices have attempted to address these needs individually in the past, eTools is the only institutionally supported platform built for this purpose.

eTools is a platform designed and built by UNICEF to strengthen the way it works with partners in execution of the Harmonized Approach to Cash Transfers, enabling better management of both government and civil society organization (CSO) partnerships and therefore, better results for children.

eTools development follows a phased and modular approach to software development, with releases based on an agreed set of prioritized modules and features. With eTools being incrementally introduced to country offices since 2016 onwards with many additional COs in the region adopting in 2019, the need for professionals in product rollout and support is vital.

How can you make a difference?

Purpose for the job

Assist COs in the process of adoption of eTools. Once adopted, provide to COs continued technical support, and training in newly developed modules. Serve as liaison with the eTools team in the Field Results Group at NYHQ in identifying needed enhancements or adjustments to the various modules. This post will be responsible for:

1. Maintaining relationships with country offices adopting or having adopted eTools
2. Advising offices on guidelines for adopting eTools and utilization of the system in a country office
3. Resolution of technical issues encountered by users (whether by the s/m or via support from unitsat HQ)
4. Addressing high level needs by eTools users to Product and Engineering teams
5. Defining standard procedures and optimizing rollout processes, and
6. Liaise/communicate with eTools team at FRG in NYHQ.

Key functions, accountabilities and related duties or tasks

Summary of the key functions, accountabilities and related duties or tasks include:

Assist COs in the process of adoption of eTools. Once adopted, provide to COs continued technical support, and training in newly developed modules. Serve as liaison with the eTools team in the Field Results Group at NYHQ in identifying needed enhancements or adjustments to the various modules. This post will be responsible for:

1. Maintain relationships with country offices adopting or having adopted eTools
2. Advise offices on guidelines for adopting eTools in a CO
3. Assist COs in preparing to adopt eTools, and to utilize all functionalities/modules of the platform
4. Resolution of technical issues encountered by users (whether by the s/m or via support from unitsat HQ)Address high level needs by eTools users to Product and Engineering teams
5. Define standard procedures and optimizing rollout processes, and
6. Reporting to NYHQ for monthly, quarterly and annual purposes, or for special reporting asrequested.

1.Adoption of eTools and Systems Utilization and Management at CO level – Field Support

1. Support COs in preparing to adopt eTools and during the adoption process.
2. Once eTools is deployed in the CO, provide ongoing technical support as needed
3. Carry out training in eTools modules via Skype and during CO Missions or other venues
4. Support the development of quality training materials (CO-specific), using feedback from COs and integrating this into training and support packagesProvide support in development of CO-specific SOPs for eTools

2.Programme development and liaison with eTools Team, FRG

1. Support in the management of eTools rollout activities, including requirements gathering, and establishment of (continued) business case for eTools.
2. Liaise closely with the Product Team in terms of eTools guidance, uptake, and field responsiveness,
3. Support trainings and training of trainers activities at regional levels in support of e-Tools rollout
4. Report monthly, quarterly, or annually (as required) to FRG for global reporting purposes.

3.Capacity strengthening

1. Liaise with technical staff in M&E, partnership management, ICT, and operationsWithin UNICEF and in partner organizations to facilitate mutual learning in theapplication of country level eTools adoption frameworks to best practices.

Impact of Results

This role enables COs to maximally benefit from eTools, the platform specifically developed to respond to the needs of data management for partnerships with both government and CSOs relevant to the execution of the Harmonized Approach to Cash Transfers. Corporate applications like e-Tools are designed and built by UNICEF to strengthen the way it works in managing programme activities for best results for children; this application along with the further development of eTools platform and capacity development for staff and partners are key in the overall implementation of UNICEF’s programmes at the Regional and Country Office level, the lack of the provision of these platforms can only result in the delay and inefficiencies in UNICEF’s efforts at RO/CO level.

To qualify as an advocate for every child you will have…

Education:

Advanced university degree in any of the following: Social Sciences, Public Administration, Business Administration, International Relations, International Humanitarian Law, Development Studies, Community Development, Anthropology, Public Health, Education or other fields related to the work of UNICEF.

Undergraduate degree with additional work experience will be considered in lieu of advanced degree.

Experience:

At least 5 years of progressively responsible professional work experience in international development and/or a global system deployment with proven ability to manage projects involving many stakeholders. Experience in a UN organization is an asset.

Language Requirements:

Fluency in French and English is required. Knowledge of another official UN language is an asset.

For every Child, you demonstrate dedication

UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.

The competencies required for this post are:

Core Values:

• Commitment;

• Diversity and inclusion;

• Integrity.

Core competencies:

• Communication

• Drive for results

• Working with people

Functional Competencies:

• Analyzing

• Applying Technical Expertise

• Formulating Strategies and Concepts

• Leading and Supervising

• Planning and Organizing

View our competency framework at

http://www.unicef.org/about/employ/files/UNICEF_Competencies.pdf

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

Remarks:

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.