Project Assistant – Cairo 26 views0 applications


Context:
Under the programmatic supervision of the Family Assistance Program (FAP) Project Coordinator, and the direct supervision of the Team Leader and the administration supervision of the Chief of Mission, the successful candidate will be based in Cairo and will be accountable and responsible for assisting the streamlining of applicant case processing and guiding family members on how to correctly complete the German Family Reunification (FR) visa application and supporting documentation checklists.
Core Functions / Responsibilities:
In particular s/he will:

  1. Assist in the day-to-day implementation of the FAP activities and provide logistical/administrative support;
  2. Provide excellent migrant service to applicants at all times, in full compliance with the Service Standards;
  3. Communicate with the German NGOs and other external German stakeholders on FAP related matters in close coordination with the Team Leader and Project Coordinator as needed;
  4. Provide accurate information in a timely manner to the German speaking representatives. This will include updating information sheets and visa requirement checklists in German; assisting with telephone and e-mail inquiries in German from applicants’ representatives (including requirements for submitting visa applications); and informing them of any changes to visa requirements or submission procedures;
  5. Data Capture: Maintain high degree of skill in using IOM internal software platforms; enter required applicant and representatives data accurately;
  6. Make informal translations of documents, communication and meetings for the Team Leader as needed;
  7. Ensure that the questionnaires filed with the visa applications are accurate and meet the requirements set by the donor, and report immediately any quality issue to the Quality Control Officer in coordination with the Team Leader;
  8. Call center service: responsible for outreach to families and principle applicants to answer questions and provide remote guidance on form filling, visa requirements and general information;
  9. Maintain positive working relationships with German Embassy staff locally;
  10. Inform management of any problems or issues immediately and regularly make suggestions on how to improve efficiency and service;
  11. Maintain a positive working relationship with staff members within the FAP and with external counterparts involved with the processing of this caseload;
  12. Maintain and ensure confidentiality of all FAP-related matters, in accordance with guidelines and instructions;
  13. Take active steps to mitigate fraud and malfeasance, and to monitor the integrity of records containing individual data;
  14. Perform any other duties as may be assigned.
    Required Qualifications and Experience:
    • Education: University degree or equivalent in Business Management, Client Services, Social Science, Engineering Science or related discipline preferred; or an equivalent combination of education, training & experience.
    • Experience: Minimum 3 years (or 5 for candidates holding high school diploma) of relevant professional experience in a similar setting & capacity preferred; Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities.
    • Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel, Word, PowerPoint and Publisher.
    • Previous work experience in international organizations and service industry companies would be an advantage.
    • Strong interpersonal & intercultural skills with an attention to detail

    Languages

Fluency in German and English is required;
Required Competencies
Accountability
▪ Accepts and gives constructive criticism.
▪ Follows all relevant procedures, processes, and policies.
▪ Meets deadline, cost, and quality requirements for outputs.
▪ Monitors own work to correct errors.
▪ Takes responsibility for meeting commitments and for any shortcomings.
Client Orientation

▪ Works effectively well with clients and stakeholders
Continuous Learning
▪ Contributes to colleagues’ learning.
▪ Demonstrates interest in improving relevant skills.
▪ Demonstrates interest in acquiring skills relevant to other functional areas.
▪ Keeps abreast of developments in own professional area.
Communication
▪ Actively shares relevant information.
▪ Clearly communicates, and listens to feedback on, changing priorities and procedures.
▪ Writes clearly and effectively, adapting wording and style to the intended audience.
▪ Listens effectively and communicates clearly, adapting delivery to the audience.
Creativity and Initiative
• Actively seeks new ways of improving programmes or services
Leadership and Negotiation
▪ Develops effective partnerships with internal and external stakeholders
Performance Management
▪ Identify ways and implement actions to improve performance of self and others.
Planning and Organizing
▪ Sets clear and achievable goals consistent with agreed priorities for self and others.
▪ Identifies priority activities and assignments for self.
▪ Organizes and documents work to allow for planned and unplanned handovers.
▪ Identifies risks and makes contingency plans.
▪ Adjusts priorities and plans to achieve goals.
▪ Allocates appropriate times and resources for own work and that of team members.
Professionalism
▪ Masters subject matter related to responsibilities.
▪ Identifies issues, opportunities, and risks central to responsibilities.
▪ Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation.
▪ Persistent, calm, and polite in the face of challenges and stress.
▪ Treats all colleagues with respect and dignity.
▪ Works effectively with people from different cultures by adapting to relevant cultural contexts.
▪ Knowledgeable about and promotes IOM core mandate.
▪ Maintain a professional appearance and migrant-friendly demeanor at all times;
Teamwork
▪ Actively contributes to an effective, collegial, and agreeable team environment.
▪ Contributes to, and follows team objectives.
▪ Gives credit where credit is due.
▪ Seeks input and feedback from others.
▪ Delegates tasks and responsibilities as appropriate.
▪ Actively supports and implements final group decisions.
▪ Takes joint responsibility for team’s work.
Technological Awareness
▪ Learns about developments in available technology.
▪ Proactively identifies and advocates for cost-efficient technology solutions.
▪ Understands applicability and limitation of technology and seeks to apply it to appropriate work.
Resource Mobilization
▪ Establishes realistic resource requirements to meet IOM needs.

How to apply:

Interested candidates are invited to submit their application and cover letter not later than Monday, August 20, 2018, at 17:00 O’clock, Cairo time on www.egypt.iom.int
In addition, please note that only the applications which would have been duly done, and which would have been submitted and received through IOM website within the announced time frame would be valid & considered for the announced vacancy.
Kindly note that for efficiency reasons, only shortlisted candidates will be contacted.

More Information

  • Job City Cairo
  • This job has expired!
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Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners.

With 165 member states, a further 8 states holding observer status and offices in over 100 countries, IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM works to help ensure the orderly and humane management of migration, to promote international cooperation on migration issues, to assist in the search for practical solutions to migration problems and to provide humanitarian assistance to migrants in need, including refugees and internally displaced people.

The IOM Constitution recognizes the link between migration and economic, social and cultural development, as well as to the right of freedom of movement.

IOM works in the four broad areas of migration management:

  • Migration and development
  • Facilitating migration
  • Regulating migration
  • Forced migration.

IOM activities that cut across these areas include the promotion of international migration law, policy debate and guidance, protection of migrants' rights, migration health and the gender dimension of migration.

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0 USD Cairo CF 3201 Abc road Contract , 40 hours per week International Organization for Migration

Context: Under the programmatic supervision of the Family Assistance Program (FAP) Project Coordinator, and the direct supervision of the Team Leader and the administration supervision of the Chief of Mission, the successful candidate will be based in Cairo and will be accountable and responsible for assisting the streamlining of applicant case processing and guiding family members on how to correctly complete the German Family Reunification (FR) visa application and supporting documentation checklists. Core Functions / Responsibilities: In particular s/he will:

  1. Assist in the day-to-day implementation of the FAP activities and provide logistical/administrative support;
  2. Provide excellent migrant service to applicants at all times, in full compliance with the Service Standards;
  3. Communicate with the German NGOs and other external German stakeholders on FAP related matters in close coordination with the Team Leader and Project Coordinator as needed;
  4. Provide accurate information in a timely manner to the German speaking representatives. This will include updating information sheets and visa requirement checklists in German; assisting with telephone and e-mail inquiries in German from applicants’ representatives (including requirements for submitting visa applications); and informing them of any changes to visa requirements or submission procedures;
  5. Data Capture: Maintain high degree of skill in using IOM internal software platforms; enter required applicant and representatives data accurately;
  6. Make informal translations of documents, communication and meetings for the Team Leader as needed;
  7. Ensure that the questionnaires filed with the visa applications are accurate and meet the requirements set by the donor, and report immediately any quality issue to the Quality Control Officer in coordination with the Team Leader;
  8. Call center service: responsible for outreach to families and principle applicants to answer questions and provide remote guidance on form filling, visa requirements and general information;
  9. Maintain positive working relationships with German Embassy staff locally;
  10. Inform management of any problems or issues immediately and regularly make suggestions on how to improve efficiency and service;
  11. Maintain a positive working relationship with staff members within the FAP and with external counterparts involved with the processing of this caseload;
  12. Maintain and ensure confidentiality of all FAP-related matters, in accordance with guidelines and instructions;
  13. Take active steps to mitigate fraud and malfeasance, and to monitor the integrity of records containing individual data;
  14. Perform any other duties as may be assigned. Required Qualifications and Experience: • Education: University degree or equivalent in Business Management, Client Services, Social Science, Engineering Science or related discipline preferred; or an equivalent combination of education, training & experience. • Experience: Minimum 3 years (or 5 for candidates holding high school diploma) of relevant professional experience in a similar setting & capacity preferred; Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities. • Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel, Word, PowerPoint and Publisher. • Previous work experience in international organizations and service industry companies would be an advantage. • Strong interpersonal & intercultural skills with an attention to detail • Languages

Fluency in German and English is required; Required Competencies Accountability ▪ Accepts and gives constructive criticism. ▪ Follows all relevant procedures, processes, and policies. ▪ Meets deadline, cost, and quality requirements for outputs. ▪ Monitors own work to correct errors. ▪ Takes responsibility for meeting commitments and for any shortcomings. Client Orientation

▪ Works effectively well with clients and stakeholders Continuous Learning ▪ Contributes to colleagues' learning. ▪ Demonstrates interest in improving relevant skills. ▪ Demonstrates interest in acquiring skills relevant to other functional areas. ▪ Keeps abreast of developments in own professional area. Communication ▪ Actively shares relevant information. ▪ Clearly communicates, and listens to feedback on, changing priorities and procedures. ▪ Writes clearly and effectively, adapting wording and style to the intended audience. ▪ Listens effectively and communicates clearly, adapting delivery to the audience. Creativity and Initiative • Actively seeks new ways of improving programmes or services Leadership and Negotiation ▪ Develops effective partnerships with internal and external stakeholders Performance Management ▪ Identify ways and implement actions to improve performance of self and others. Planning and Organizing ▪ Sets clear and achievable goals consistent with agreed priorities for self and others. ▪ Identifies priority activities and assignments for self. ▪ Organizes and documents work to allow for planned and unplanned handovers. ▪ Identifies risks and makes contingency plans. ▪ Adjusts priorities and plans to achieve goals. ▪ Allocates appropriate times and resources for own work and that of team members. Professionalism ▪ Masters subject matter related to responsibilities. ▪ Identifies issues, opportunities, and risks central to responsibilities. ▪ Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation. ▪ Persistent, calm, and polite in the face of challenges and stress. ▪ Treats all colleagues with respect and dignity. ▪ Works effectively with people from different cultures by adapting to relevant cultural contexts. ▪ Knowledgeable about and promotes IOM core mandate. ▪ Maintain a professional appearance and migrant-friendly demeanor at all times; Teamwork ▪ Actively contributes to an effective, collegial, and agreeable team environment. ▪ Contributes to, and follows team objectives. ▪ Gives credit where credit is due. ▪ Seeks input and feedback from others. ▪ Delegates tasks and responsibilities as appropriate. ▪ Actively supports and implements final group decisions. ▪ Takes joint responsibility for team's work. Technological Awareness ▪ Learns about developments in available technology. ▪ Proactively identifies and advocates for cost-efficient technology solutions. ▪ Understands applicability and limitation of technology and seeks to apply it to appropriate work. Resource Mobilization ▪ Establishes realistic resource requirements to meet IOM needs.

How to apply:

Interested candidates are invited to submit their application and cover letter not later than Monday, August 20, 2018, at 17:00 O’clock, Cairo time on www.egypt.iom.int In addition, please note that only the applications which would have been duly done, and which would have been submitted and received through IOM website within the announced time frame would be valid & considered for the announced vacancy. Kindly note that for efficiency reasons, only shortlisted candidates will be contacted.

2018-08-21

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