Protocol Assistant – Travels 722 views26 applications

Full Time Nigeria Administration Print


The Economic Community of West African States (ECOWAS) is a regional group of fifteen West African countries. Founded on 28 May 1975, with the signing of the Treaty of Lagos, its mission is to promote economic integration across the region.

We are recruiting to fill the position of:

Job Title: Protocol Assistant  – Travels

Location: Abuja
Institution: ECOWAS Commission
Grade: G4/G5/G6
Status: Permanent
Department: General Administration And Conference
Directorate: Conference & Protocol
Division: Protocol
Line Supervisor: Logistics & Reception Officer

Role Overview

  • This position reports to the Logistics & Reception Officer and will be responsible for supporting the booking and coordination of all transport logistics solutions for the ECOWAS Commission and to ensure that these functions are carried out effectively, in harmony, and in accordance with applicable statutory regulations and ECOWAS Travel Policy and operational standards.

 Role & Responsibilities

  • Implement procedures relating to the travel policy of the ECOWAS Commission and provision of necessary support for the provision of optimum travel and ticketing requirements for the Commission, for all modes of transport;
  • Operate the ECOWAS Travel Management Module at the appropriate level of responsibility
  • Support the preparation of  specifications for the outsourcing of  Air Travel and Ticketing Agency services
  • Implement effective procedures to be used in ticketing operations.
  • Obtain quotations from various airlines to find the best flight prices and options and buy and refund airline tickets as requested
  • Manage databases of tickets and other important data related to Air Travel of the Commission;
  • Prepare periodic reports on expenditure and related information regarding travels;
  • Develop itineraries for corporate travel and meetings;
  • May be required to serve in the other units of Protocol Division upon occasion (Immunities and Privileges, Receptions, Consular);
  • Performs other duties as assigned

Academic Qualifications & Experience

  • Brevet de Technicien/Ordinary National Diploma (OND) in Tourism, Logistics Management, Project Management, Travel Management, Social Sciences, or Humanities;
  • IATA Diploma in Travel Sales & Operations, Amadeus, Galileo, SMART Amadeus, Corporate Travel Programs
  • 5 years’ experience in  the specific area of ticketing and travel logistics, preferable in an International Organization or in a multi-lateral setting, and/or experience in international travel arrangements, procedures and processes;
  • Knowledge of travel related processing requirements and logistics, visa applications and processes, ticketing and reservations;
  • Knowledge of ECOWAS conference policies, procedures and practices, accepted norms, rules and customs of international diplomatic protocol, including practices developed within the ECOWAS System;
  • Knowledge of planning and implementation of  administrative and logistical arrangements for meetings, conferences, and workshops within and outside base station;
  • Ability to research, select, organize and summarize information required for the preparation of meetings and to identify issues, formulate opinions, make conclusions and recommendations;
  • Accounting skills  and use of spreadsheets would be an advantage;
  • Extremely strong proficiency in MS Office Suite
  • Knowledge of order and rules of precedence;
  • Basic accounting, graphics design

Age Limit:

  • Be below 50 years old. This provision does not apply to internal candidates.

 Ecowas Key Competencies:

  • Ability to assume a credible presence when explaining rules, standards and expectations (e.g. deadlines) to ensure compliance and work expectations are met;
  • Ability to motivate self and/or others to engage in discussions that will result in recommendations to improve processes, templates or other work tools;
  • Ability to engage in positive approaches to team work, participate actively in discussions and the achievement of team goals;
  • Ability to take responsibility for own career and performance with the occasional guidance from the supervisor/mentor;
  • Ability to build capacity of self and others by sharing knowledge, tools, expertise and experience with others to remain proficient and well informed in the execution of assigned role.
  • Interpersonal, listening and multitasking skills with a good understanding of client service responsibilities and role in representing ECOWAS values in all interactions;
  • Ability to take initiative to resolve routine problems associated with assigned tasks using good judgment in involving colleagues or superiors as required;
  • Ability to work as part of a team with the ability to explain client interactions to resolve concerns, problems and improve services;
  • Ability to manage own time effectively and organize own work area in a manner that will meet performance expectations related to assigned client services;
  • Ability to direct people to the appropriate source for further information and ask for help when overwhelmed with client demands.
  • Ability to apply culturally-relevant and appropriate approaches with people from diverse cultural backgrounds;
  • Good diversity management skills to interact with individuals in a manner that is culturally appropriate and in accordance with ECOWAS rules/policies;
  • Ability to recognize preconceived notions and stereotypical views of certain groups and individuals and to successfully adopt inclusive and culturally appropriate behaviors;
  • Ability and responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work;
  • Knowledge of diversity management as it relates to daily work expectations and assigned tasks.
  • Knowledge of the ECOWAS mandate and operational goals of relevance to assigned responsibilities;
  • Ability to keep up-to-date with Departmental activities, schedules and goals of pertinence to own work team, functional area;
  • Knowledge of ECOWAS procedures relevant to assigned work and the ability to apply sound judgment in their application;
  • Demonstrated strong interest and commitment to ECOWAS values and activities in daily assumption of duties.
  • Excellent ability to maintain, process and provide accurate information as part of assigned tasks;
  • Ability to organize files and information for easy retrieval and record keeping;
  • Ability to spot mistakes, act promptly to correct them and learn from experiences;
  • Knowledge and ability to challenge and question fundamental assumptions regarding accepted ways of doing things in the spirit of improvement
  • Ability to use current technology to communicate effectively e.g. office software programs, including spreadsheets, word processing and graphic presentation software; ability to type and format presentations, reports, manuals, newsletters, website content and proficiency in  information communication technologies(ICT);
  • Well-developed information sharing skills using technology and in accordance in established processes and practices;
  • Advanced verbal assertiveness and communication skills with a demonstrated ability to acknowledge and understand the validity of others’ viewpoints and to respond in a constructive manner;
  • Proficiency in  information communication technologies(ICT);
  • Fluency in oral and written expressions in one of the ECOWAS official languages of the Community (English, French & Portuguese). Knowledge of an additional one will be an added advantage.
  • Ability to allocate time for specific task in a manner that will meet deadlines and quality/quantity expectations
  • Good organizational skills with an excellent ability to break down work into smaller parts and focusing on the most important steps first;
  • Ability to contribute to maintaining organizational performance standards throughout implementation of new processes, practices and plans adopted by the Department and of relevance to assigned tasks;
  • Ability to monitor progress and to consider new goals in the context of assigned responsibilities;
  • Ability to follow through with commitments made to others.

Annual Salary

  • UA20,166.30,USD 31,818.39 (G4)
  • UA25,527.53, USD40,277.34 (G5)
  • UA30,178.98, USD47,616.39 (G6)

Application Closing Date
22nd April, 2020.

How to Apply
Interested and qualified candidates should download the Application Form below, fill it out correctly; attach a Curriculum Vitae (CV) and a Motivation Letter and send to: [email protected]

Click here to download Application Form (Ms Word)

Click here for more Information

More Information

  • Job City Abuja
  • This job has expired!
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Economic Community of West African States (ECOWAS)

Before the creation of ECOWAS, the collective territory known as West Africa, from a regional point of view, was made up of an aggregation of states that had emerged from different colonial experiences and administrations which largely defined the boundaries of the 15 states domiciled in the area.

 Even though member states of the community, today make use of three different imported official languages (English, French and Portuguese), there are well over a thousand existing local languages including cross-border native tongues such as Ewe, Fulfulde, Hausa, Mandingo, Wolof, Yoruba, Ibo, Ga, etc. that constitute its over 300 million people tucked in a vast land of about 5.1 million square kilometres.

 Prior to colonialism, the area played host to many proud empires and kingdoms that spanned centuries some of which included Ghana, Mali Songhai, Wolof, Oyo, Benin and Kanem Bornu.

 The region’s cultural, linguistic and ecological diversity presents both opportunities and challenges for the integration process. The longing to combine forces politically and economically has always been recognised as a step forward in the desire to engender co-prosperity in the area.

 In this regard, the first effort at integration dates back to 1945 with the creation of CFA franc that brought the francophone countries of the region into a single currency union. Then in 1964, Liberian president William Tubman proposed an economic union for West Africa leading to an agreement which was signed in 1965 by the four states of Cote d’Ivore, Guinea, Liberia and Sierra Leone.

 However, nothing concrete emanated from these until 1972 when Nigerian head of state Gen Yakubu Gowon and his Togolese counterpart Gnassingbe Eyadema toured the region in support of the integration Idea. Thanks to the drafts that emanated from their efforts as they formed the basis for the emergence of the treaty of Lagos in 1975 which birthed ECOWAS. The treaty of Lagos was initially limited to economic policies but emerging political events led to its revision and therewith the expansion of scope and powers in 1993.

 ECOWAS is meant to foster interstate economic and political cooperation. History is on its side in this regard. Dating back to pre-colonial times, West Africans have been among the world’s most mobile populations although much of the migration had been intra-regional. About 7.5 million West African migrants (3 percent of the regional population) are living in ECOWAS countries other than their own. The 1.2 million other migrants are dispersed mainly in North America and Europe. Estimated at about 149 million in 2013, women constitute over 50 percent of the region’s population. The cross-border migration of women as traders and business persons places them as potential champions for promoting integration, even though this is a reality that is yet to be fully exploited.

 Over the last few years, West Africa’s population witnessed strong growth, increasing from 70 million to nearly 300 million inhabitants between 1950 and 2010. By the end of 2014, it represents nearly 40% of the population of sub-Saharan Africa. According to the projections of the United Nations, the population of West Africa should reach between 550 and 600 million by 2050. It is the youngest region of the world. Also, with about 5 percent of the world’s population, with an area covering over 40 percent of sub-Saharan Africa, West Africa is the most densely populated on the continent.

 The diverse socio-cultural dimension of development should be a necessary building block for establishing peace and security in the region. Drawing strength from its past, leaders of the community have been making sacrifices to keep the shape of the political structure of the region. In 1976, Cape Verde, one of the two Lusophone countries in the region joined ECOWAS, and in December 2000 Mauritania withdrew its membership, having a

At all times, ECOWAS chief executive officers presiding either as Executive Secretaries or Presidents, deferred to the supreme organ of the community-the Authority of the Heads of State of Government for guidance. This body is usually headed by a Chairman. There have been 28 such Chairmen between 1978 to 2015.

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0 USD Abuja CF 3201 Abc road Full Time , 40 hours per week Economic Community of West African States (ECOWAS)

The Economic Community of West African States (ECOWAS) is a regional group of fifteen West African countries. Founded on 28 May 1975, with the signing of the Treaty of Lagos, its mission is to promote economic integration across the region.

We are recruiting to fill the position of:

Job Title: Protocol Assistant  - Travels

Location: Abuja Institution: ECOWAS Commission Grade: G4/G5/G6 Status: Permanent Department: General Administration And Conference Directorate: Conference & Protocol Division: Protocol Line Supervisor: Logistics & Reception Officer

Role Overview

  • This position reports to the Logistics & Reception Officer and will be responsible for supporting the booking and coordination of all transport logistics solutions for the ECOWAS Commission and to ensure that these functions are carried out effectively, in harmony, and in accordance with applicable statutory regulations and ECOWAS Travel Policy and operational standards.

 Role & Responsibilities

  • Implement procedures relating to the travel policy of the ECOWAS Commission and provision of necessary support for the provision of optimum travel and ticketing requirements for the Commission, for all modes of transport;
  • Operate the ECOWAS Travel Management Module at the appropriate level of responsibility
  • Support the preparation of  specifications for the outsourcing of  Air Travel and Ticketing Agency services
  • Implement effective procedures to be used in ticketing operations.
  • Obtain quotations from various airlines to find the best flight prices and options and buy and refund airline tickets as requested
  • Manage databases of tickets and other important data related to Air Travel of the Commission;
  • Prepare periodic reports on expenditure and related information regarding travels;
  • Develop itineraries for corporate travel and meetings;
  • May be required to serve in the other units of Protocol Division upon occasion (Immunities and Privileges, Receptions, Consular);
  • Performs other duties as assigned

Academic Qualifications & Experience

  • Brevet de Technicien/Ordinary National Diploma (OND) in Tourism, Logistics Management, Project Management, Travel Management, Social Sciences, or Humanities;
  • IATA Diploma in Travel Sales & Operations, Amadeus, Galileo, SMART Amadeus, Corporate Travel Programs
  • 5 years’ experience in  the specific area of ticketing and travel logistics, preferable in an International Organization or in a multi-lateral setting, and/or experience in international travel arrangements, procedures and processes;
  • Knowledge of travel related processing requirements and logistics, visa applications and processes, ticketing and reservations;
  • Knowledge of ECOWAS conference policies, procedures and practices, accepted norms, rules and customs of international diplomatic protocol, including practices developed within the ECOWAS System;
  • Knowledge of planning and implementation of  administrative and logistical arrangements for meetings, conferences, and workshops within and outside base station;
  • Ability to research, select, organize and summarize information required for the preparation of meetings and to identify issues, formulate opinions, make conclusions and recommendations;
  • Accounting skills  and use of spreadsheets would be an advantage;
  • Extremely strong proficiency in MS Office Suite
  • Knowledge of order and rules of precedence;
  • Basic accounting, graphics design

Age Limit:

  • Be below 50 years old. This provision does not apply to internal candidates.

 Ecowas Key Competencies:

  • Ability to assume a credible presence when explaining rules, standards and expectations (e.g. deadlines) to ensure compliance and work expectations are met;
  • Ability to motivate self and/or others to engage in discussions that will result in recommendations to improve processes, templates or other work tools;
  • Ability to engage in positive approaches to team work, participate actively in discussions and the achievement of team goals;
  • Ability to take responsibility for own career and performance with the occasional guidance from the supervisor/mentor;
  • Ability to build capacity of self and others by sharing knowledge, tools, expertise and experience with others to remain proficient and well informed in the execution of assigned role.
  • Interpersonal, listening and multitasking skills with a good understanding of client service responsibilities and role in representing ECOWAS values in all interactions;
  • Ability to take initiative to resolve routine problems associated with assigned tasks using good judgment in involving colleagues or superiors as required;
  • Ability to work as part of a team with the ability to explain client interactions to resolve concerns, problems and improve services;
  • Ability to manage own time effectively and organize own work area in a manner that will meet performance expectations related to assigned client services;
  • Ability to direct people to the appropriate source for further information and ask for help when overwhelmed with client demands.
  • Ability to apply culturally-relevant and appropriate approaches with people from diverse cultural backgrounds;
  • Good diversity management skills to interact with individuals in a manner that is culturally appropriate and in accordance with ECOWAS rules/policies;
  • Ability to recognize preconceived notions and stereotypical views of certain groups and individuals and to successfully adopt inclusive and culturally appropriate behaviors;
  • Ability and responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work;
  • Knowledge of diversity management as it relates to daily work expectations and assigned tasks.
  • Knowledge of the ECOWAS mandate and operational goals of relevance to assigned responsibilities;
  • Ability to keep up-to-date with Departmental activities, schedules and goals of pertinence to own work team, functional area;
  • Knowledge of ECOWAS procedures relevant to assigned work and the ability to apply sound judgment in their application;
  • Demonstrated strong interest and commitment to ECOWAS values and activities in daily assumption of duties.
  • Excellent ability to maintain, process and provide accurate information as part of assigned tasks;
  • Ability to organize files and information for easy retrieval and record keeping;
  • Ability to spot mistakes, act promptly to correct them and learn from experiences;
  • Knowledge and ability to challenge and question fundamental assumptions regarding accepted ways of doing things in the spirit of improvement
  • Ability to use current technology to communicate effectively e.g. office software programs, including spreadsheets, word processing and graphic presentation software; ability to type and format presentations, reports, manuals, newsletters, website content and proficiency in  information communication technologies(ICT);
  • Well-developed information sharing skills using technology and in accordance in established processes and practices;
  • Advanced verbal assertiveness and communication skills with a demonstrated ability to acknowledge and understand the validity of others’ viewpoints and to respond in a constructive manner;
  • Proficiency in  information communication technologies(ICT);
  • Fluency in oral and written expressions in one of the ECOWAS official languages of the Community (English, French & Portuguese). Knowledge of an additional one will be an added advantage.
  • Ability to allocate time for specific task in a manner that will meet deadlines and quality/quantity expectations
  • Good organizational skills with an excellent ability to break down work into smaller parts and focusing on the most important steps first;
  • Ability to contribute to maintaining organizational performance standards throughout implementation of new processes, practices and plans adopted by the Department and of relevance to assigned tasks;
  • Ability to monitor progress and to consider new goals in the context of assigned responsibilities;
  • Ability to follow through with commitments made to others.

Annual Salary

  • UA20,166.30,USD 31,818.39 (G4)
  • UA25,527.53, USD40,277.34 (G5)
  • UA30,178.98, USD47,616.39 (G6)

Application Closing Date 22nd April, 2020.

How to Apply Interested and qualified candidates should download the Application Form below, fill it out correctly; attach a Curriculum Vitae (CV) and a Motivation Letter and send to: [email protected]Click here to download Application Form (Ms Word)Click here for more Information

 2020-04-23

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