Regional ICT Officer EA & Yemen (Kenyan Nationals Only) 196 views0 applications


Are you passionate about Systems Development and are ready to dirty your hands in end user support. This position is for you! The Regional ICT Officer is mainly responsible for development and implementation of digital systems, being an integral part of the NRC Global digitization process and providing technical ICT support for the East Africa & Yemen Regional office.

Generic responsibilities

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Development plan.

  • Implement NRC’s ICT policies and guidelines at country and office level
  • Schedule computer related services and maintenance
  • Ensure information security for all NRC systems in line with GDPR regulations.
  • Provide ICT support and trainings to staff within the Region
  • Participate in the procurement processes of ICT equipment

Specific responsibilities

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

  • Providing General ICT Support to the Regional Office and Kenya Country Office.
  • Direct all support queries via the ticketing system and monitor the performance of the support provided
  • Ensure network uptime through monitoring of the Cisco Meraki Dashboard for all offices on a daily basis.
  • Lead in the development and implementation of in-house web based NRC digital systems
  • Providing the region with relevant technological solutions that assists the office in working more efficiently at the same time saving on costs and time.
  • Effectively maintain partnerships with both internal and external stakeholders.
  • Represent the technological agenda in meetings, networking events and conferences
  • Carry out any other tasks as shall be assigned by the supervisor

Behavioral competencies

These are personal qualities that influence how successful people are in their job. Of the 12 behavioral competencies, the following are essential for this position:

  • Planning and delivering results
  • Working with people
  • Empowering and building trust

Professional competencies

Generic professional competencies:

  • Minimum of undergraduate degree from the ICT field.
  • Documented results related to the position’s responsibilities
  • Knowledge about own skills/profile
  • Good working knowledge in Microsoft Power Platform especially in PowerApps, Power Automate, Sharepoint.
  • Fluency in English

Context related skills, knowledge and experience

  • Knowledge of the context in the East Africa & Yemen Region
  • Minimum of 4 years of Experience in the ICT field
  • Very Good working knowledge of PHP is a must.
  • Knowledge on Laravel framework is desirable.
  • Knowledge of other scripting languages such as GO will be an added advantage.
  • Knowledge on Cisco Merak will be an added advantage
  • Proven record on development of web based systems in PHP
  • Competent in Relational Database Management Systems (RDBMS)
  • Experience in building and supporting mobile apps will be an added advantage
  • Certification in ITIL V3 and above will be an added advantage

What we Offer

  • One year full-time contract
  • An opportunity to match your career to a compelling cause
  • Position is open to Kenyan Nationals Only
  • Duty Station: Nairobi, Kenya

Internal candidates are encouraged to apply but we are also open to external applicants who can show a commitment to NRC and being part of a challenging, but important mission to make a difference.

More Information

  • Job City Nairobi
  • This job has expired!
Share this job


The Norwegian Refugee Council is an independent humanitarian organisation helping people forced to flee. Whatever it takes. Wherever, and whenever, we're needed.

We deliver high-quality aid where needs are greatest. When we started our relief efforts after World War Two, humanitarian needs were critical. They still are – and we’re still there, protecting people forced to flee and supporting them as they build a new future. Today, we work in both new and protracted crises across 30 countries, where we provide food assistance, clean water, shelter, legal aid, and education. We stand up for people forced to flee. NRC is a determined advocate for displaced people. When we witness injustices, we alert the world. We promote and defend displaced people's rights and dignity in local communities, with national governments and in the international arena. NRC’s Internal Displacement Monitoring Centre in Geneva is a global leader in monitoring, reporting on and advocating for people displaced within their own country.

We respond quickly to emergencies. Our expert deployment capacity NORCAP, the world’s most used, boasts around 900 experts from all over the world. Our experts stand ready to deploy at a moment’s notice to support the UN and local authorities in humanitarian crises.

Around 5,000 men and women work for the Norwegian Refugee Council. Most of us are hired locally to work in the field, and a small number are based at our head office in Oslo. Many of our colleagues were once themselves fleeing their homes.

Today, a record 60 million people are fleeing war and persecution. Not since World War Two have more people needed our help. The Norwegian Refugee Council assisted more than five million people worldwide in 2015, and with your support, we can help even more.

Connect with us
0 USD Nairobi CF 3201 Abc road Fixed Term , 40 hours per week Norwegian Refugee Council

Are you passionate about Systems Development and are ready to dirty your hands in end user support. This position is for you! The Regional ICT Officer is mainly responsible for development and implementation of digital systems, being an integral part of the NRC Global digitization process and providing technical ICT support for the East Africa & Yemen Regional office.

Generic responsibilities

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Development plan.

  • Implement NRC’s ICT policies and guidelines at country and office level
  • Schedule computer related services and maintenance
  • Ensure information security for all NRC systems in line with GDPR regulations.
  • Provide ICT support and trainings to staff within the Region
  • Participate in the procurement processes of ICT equipment

Specific responsibilities

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

  • Providing General ICT Support to the Regional Office and Kenya Country Office.
  • Direct all support queries via the ticketing system and monitor the performance of the support provided
  • Ensure network uptime through monitoring of the Cisco Meraki Dashboard for all offices on a daily basis.
  • Lead in the development and implementation of in-house web based NRC digital systems
  • Providing the region with relevant technological solutions that assists the office in working more efficiently at the same time saving on costs and time.
  • Effectively maintain partnerships with both internal and external stakeholders.
  • Represent the technological agenda in meetings, networking events and conferences
  • Carry out any other tasks as shall be assigned by the supervisor

Behavioral competencies

These are personal qualities that influence how successful people are in their job. Of the 12 behavioral competencies, the following are essential for this position:

  • Planning and delivering results
  • Working with people
  • Empowering and building trust

Professional competencies

Generic professional competencies:

  • Minimum of undergraduate degree from the ICT field.
  • Documented results related to the position’s responsibilities
  • Knowledge about own skills/profile
  • Good working knowledge in Microsoft Power Platform especially in PowerApps, Power Automate, Sharepoint.
  • Fluency in English

Context related skills, knowledge and experience

  • Knowledge of the context in the East Africa & Yemen Region
  • Minimum of 4 years of Experience in the ICT field
  • Very Good working knowledge of PHP is a must.
  • Knowledge on Laravel framework is desirable.
  • Knowledge of other scripting languages such as GO will be an added advantage.
  • Knowledge on Cisco Merak will be an added advantage
  • Proven record on development of web based systems in PHP
  • Competent in Relational Database Management Systems (RDBMS)
  • Experience in building and supporting mobile apps will be an added advantage
  • Certification in ITIL V3 and above will be an added advantage

What we Offer

  • One year full-time contract
  • An opportunity to match your career to a compelling cause
  • Position is open to Kenyan Nationals Only
  • Duty Station: Nairobi, Kenya

Internal candidates are encouraged to apply but we are also open to external applicants who can show a commitment to NRC and being part of a challenging, but important mission to make a difference.

2022-06-05

NGO Jobs in Africa | NGO Jobs

Ngojobsinafrica.com is Africa’s largest Job site that focuses only on Non-Government Organization job Opportunities across Africa. We publish latest jobs and career information for Africans who intends to build a career in the NGO Sector. We ensure that we provide you with all Non-governmental Jobs in Africa on a consistent basis. We aggregate all NGO Jobs in Africa and ensure authenticity of all jobs available on our site. We are your one stop site for all NGO Jobs in Africa. Stay with us for authenticity & consistency.

Stay up to date

Subscribe for email updates

March 2024
MTWTFSS
« Jan  
 123
45678910
11121314151617
18192021222324
25262728293031
RSS Feed by country: