Senior CRM Specialist at 350.org 269 views0 applications

Full Time Africa, Kenya, Remote Information Technology Print


Job Description

At 350, Salesforce is a key tool for managing relationships and engagement with our donors, supporters and partners. As a Senior CRM Specialist, you will be one of our Salesforce experts, providing training, support, smart customizations and technical expertise to 350 staff across the globe. You’ll spend a good deal of time getting to know what 350 staff members need from Salesforce and finding ways to make the system more useful and user-friendly. In partnership with the CRM Product Manager, you’ll help drive Salesforce adoption across the organization and constantly look for opportunities to improve the system.

Kindly note that this position can be performed remotely.

Duties and Responsibilities:

  • Understand the many uses and functions of Salesforce at 350.
  •  Create and maintain training materials and documentation.
  •  Deliver effective training and proactive, friendly support to Salesforce users.
  •  In partnership with the CRM Product Manager, design custom architecture, build automations, monitor data health, and make usability improvements in response to staff needs and organizational priorities.
  •  Execute, and where appropriate train others to execute, data integrity audits and cleanups, as well as data imports and exports.
  •  Communicate technical needs and solutions with non-technical users.
  •  Carry out quality assurance testing.
  •  Project manage / coordinate development requests being executed by external experts.
  •  Participate extensively in the work of data cleanup and migration.
  •  Seek out and gather the evolving needs of the organisation concerning the CRM and play a central role in helping the CRM Product Manager synthesize these needs into a product roadmap.
  • Research best practices and become an expert where needed on third party integrated tools.
  • Collaborate with other 350 product teams, including Web, Data and Organizing & Campaign Tools on cross-team projects and priorities.

Required Qualifications:

  • Experience as a Salesforce super-user or system administrator.
  •  Experience with Nonprofit Success Pack (NPSP)
  •  Strong understanding of permissions in Salesforce – Public Groups, Profiles, Roles, Sharing Settings, Permission Sets, Org-wide defaults.
  •  In-depth knowledge of custom objects, formula fields, validation rules, workflows, flows and process builders.
  •  Comfortable creating reports and dashboards as per users need.
  •  Friendly, positive, approachable, non-defensive, thoughtful.
  •  Obsessed with detail, hyper-careful, and accurate.
  •  Motivated by helping others succeed.
  •  Able to create work plans and anticipate deadlines.
  •  Comfortable juggling multiple priorities with competing deadlines.
  •  Must believe and embrace 350.org’s vision, mission, and progressive values.

Preferred Qualifications:

  •  Salesforce Administrator Certification
  • Salesforce Nonprofit Cloud Consultant Certification
  • Experience with integrations including FormAssembly, Campaign Monitor, Data Loader and DLRS
  •  Experience with ActionKit

How To Apply

Send your applications through the website: https://350.org/jobs/?gh_jid=2404392

Instead of or in addition to a traditional cover letter, please respond to the following questions and submit them with your resume:

  • How would you explain CRM and Salesforce to your parents?
  • How did you get into CRM related work?
  • What is an interesting problem that you solved for your organization or company using Salesforce?
  • Talk about a success factor for a CRM — something that an organization needs to focus on in order to have a successful CRM.
  • Which aspects of CRM-related work do you most enjoy and/or which aspects do you least enjoy?

 

More Information

  • Job City Remote
  • This job has expired!
Nairobi
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350.org

350.org is an international environmental organization encouraging citizens to action with the belief that publicizing the increasing levels of carbon dioxide will pressure world leaders to address climate change and to reduce levels from 400 parts per million to 350 parts per million. It was founded by author Bill McKibben with the goal of building a global grassroots movement to raise awareness about human-driven climate change, to confront climate change denial, and to cut emissions of carbon dioxide in order to slow the rate of global warming. 350.org takes its name from the research of Goddard Institute for Space Studies scientist James E. Hansen, who posited in a 2007 paper that 350 parts-per-million (ppm) of CO2 in the atmosphere is a safe upper limit to avoid a climate tipping point

350.org is building a global climate movement. Our online campaigns, grassroots organizing, and mass public actions are coordinated by a global network active in over 188 countries.

The number 350 means climate safety: to preserve a livable planet, scientists tell us we must reduce the amount of CO2 in the atmosphere from its current level of 400 parts per million to below 350 ppm.

We believe that a global grassroots movement can hold our leaders accountable to the realities of science and the principles of justice. That movement is rising from the bottom up all over the world, and is uniting to create the solutions that will ensure a better future for all.

350.org was founded by a group of university friends in the U.S. along with author Bill McKibben, who wrote one of the first books on global warming for the general public.

When we started organizing in 2008, we saw climate change as the most important issue facing humanity — but climate action was mired in politics and all but stalled. We didn’t know how to fix things, but we knew that one missing ingredient was a climate movement that reflected the scale of the crisis.

So we started organizing coordinated days of action that linked activists and organizations around the world, including the International Day of Climate Action in 2009, the Global Work Party in 2010, Moving Planet in 2011, and Climate Impacts Day in 2012. We held the “world’s biggest art installation” and “the most widespread day of political action in the planet’s history.” We figured that if we were going to be a movement, then we had to start acting like one

Connect with us
0 USD Remote CF 3201 Abc road Full Time , 40 hours per week 350.org Job DescriptionAt 350, Salesforce is a key tool for managing relationships and engagement with our donors, supporters and partners. As a Senior CRM Specialist, you will be one of our Salesforce experts, providing training, support, smart customizations and technical expertise to 350 staff across the globe. You'll spend a good deal of time getting to know what 350 staff members need from Salesforce and finding ways to make the system more useful and user-friendly. In partnership with the CRM Product Manager, you'll help drive Salesforce adoption across the organization and constantly look for opportunities to improve the system.Kindly note that this position can be performed remotely.Duties and Responsibilities:
  • Understand the many uses and functions of Salesforce at 350.
  •  Create and maintain training materials and documentation.
  •  Deliver effective training and proactive, friendly support to Salesforce users.
  •  In partnership with the CRM Product Manager, design custom architecture, build automations, monitor data health, and make usability improvements in response to staff needs and organizational priorities.
  •  Execute, and where appropriate train others to execute, data integrity audits and cleanups, as well as data imports and exports.
  •  Communicate technical needs and solutions with non-technical users.
  •  Carry out quality assurance testing.
  •  Project manage / coordinate development requests being executed by external experts.
  •  Participate extensively in the work of data cleanup and migration.
  •  Seek out and gather the evolving needs of the organisation concerning the CRM and play a central role in helping the CRM Product Manager synthesize these needs into a product roadmap.
  • Research best practices and become an expert where needed on third party integrated tools.
  • Collaborate with other 350 product teams, including Web, Data and Organizing & Campaign Tools on cross-team projects and priorities.
Required Qualifications:
  • Experience as a Salesforce super-user or system administrator.
  •  Experience with Nonprofit Success Pack (NPSP)
  •  Strong understanding of permissions in Salesforce - Public Groups, Profiles, Roles, Sharing Settings, Permission Sets, Org-wide defaults.
  •  In-depth knowledge of custom objects, formula fields, validation rules, workflows, flows and process builders.
  •  Comfortable creating reports and dashboards as per users need.
  •  Friendly, positive, approachable, non-defensive, thoughtful.
  •  Obsessed with detail, hyper-careful, and accurate.
  •  Motivated by helping others succeed.
  •  Able to create work plans and anticipate deadlines.
  •  Comfortable juggling multiple priorities with competing deadlines.
  •  Must believe and embrace 350.org’s vision, mission, and progressive values.
Preferred Qualifications:
  •  Salesforce Administrator Certification
  • Salesforce Nonprofit Cloud Consultant Certification
  • Experience with integrations including FormAssembly, Campaign Monitor, Data Loader and DLRS
  •  Experience with ActionKit
How To ApplySend your applications through the website: https://350.org/jobs/?gh_jid=2404392Instead of or in addition to a traditional cover letter, please respond to the following questions and submit them with your resume:
  • How would you explain CRM and Salesforce to your parents?
  • How did you get into CRM related work?
  • What is an interesting problem that you solved for your organization or company using Salesforce?
  • Talk about a success factor for a CRM -- something that an organization needs to focus on in order to have a successful CRM.
  • Which aspects of CRM-related work do you most enjoy and/or which aspects do you least enjoy?
  2020-12-05

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