Support Services Manager, Mubi, Nigeria 80 views0 applications


Introduction

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Based in Copenhagen (Denmark) and present in forty countries, the Danish Refugee Council is a non-profit-making, politically independent, non-governmental and non-denominational relief organization.

Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

Danish Refugee Council (DRC) has had an operational presence in Nigeria since 2015 and has experience working in 33 Local Government Areas (LGAs) across the BAY states. DRC provides life-saving assistance and protection to vulnerable, conflict-affected populations including IDPs, returnees, and host communities in the sectors of armed violence reduction, livelihoods, nutrition and food security, protection, shelter and non-food items (NFI) and water, sanitation and hygiene (WASH).

The operational context in northeastern Nigeria remains challenging, as the ongoing conflict impedes conflict-affected communities’ access to what limited basic services are available, as well as DRC and other humanitarians’ access to persons of concern.

The Support Services Manager is responsible for providing coordinated and strategic leadership and ensures the smooth running of all support functions to meet the programme needs in line with the DRC Operations Handbook. This position will support the operations of DRC in Adamawa State.Duties and Responsibilities

Responsibilities: Planning and strategy

  • To ensure that annual planning for support services is completed, that regular targets are met and linked to the coordination unit for country-wide consistency.
  • To ensure that project planning includes relevant support service requirements (such as lead times and appropriate budgets).
  • To ensure that resource mobilization is realistic and meets the needs of support functions, by using the operations budget to input to donor proposals.
  • To ensure that support services are fit for purpose to meet programme needs.
  • To be the focal point for the compliance self-check, internal audit and results contracts.Finance
  • To serve as primary budget holder for all support service lines.
  • To be responsible for budget monitoring and forecasting for support service budgets.
  • To work with managers and team leaders to conduct budget monitoring of existing grants.
  • To support Area Finance staff in area tasks, building their capacity and connecting them with the Country Finance Manager where required.
  • To ensure that keyfinance tasks are completed (such as the monthly, periodic and annual

   reports).

  To work with finance to ensure programme teams clearly understand compliance requirements.

  To ensure that monthly finance tasks are completed on the area level (payroll, SOS, PIT, cashbooks and cash forecasts) and in line with Operations Handbook procedures.

  To conduct area level BFU meetings are done on regular basis, spent, and forecast part are reviewed by budget managers and comments are added where needed.HR Support

  To ensure that monthly reports and produced and that targets are met by the department, while being a link to the HR coordination unit.

  To ensure that HR tasks are completed on time (such as staff induction, Code of Conduct training and leave planning).

  To ensure that annual HR tasks are completed as per the Operations Handbook (e.g., Performance & Development Reviews).

  To ensure the HR team fulfils daily tasks, such as recruitment, contract renewal/ amendments, timesheet submission and leave tracking.Administration support

  To be the focal point for key administrative tasks.

  To oversee the team to ensure follow up on routine tasks are carried out (guesthouse supplies, phone credit purchase, utilities bill payments, rental and lease agreements).Supply Chain support

  To ensure procurement procedures are followed while being the focal point for tenders together with the coordination unit (including being a chairman for most major tenders).

  To ensure area procurement plans are finalized, closely monitored, updated as and when required.

  To closely follow department KPIs and ensure that monthly

  •  report submissions are timely and of high quality.
  • To work with the teams to ensure each of the sub departments (procurement, fleet, assets, warehouse and maintenance) have targets and are meeting them, in line with Operation Handbook procedures.
  • To ensure area supply and logistic teams are trained.As Manager the post-holder is responsible for the following:
  • Accountable for achieving DRC’s strategic goals and objectives within the area of responsibility.
  • Accountable for making significant decisions on what the unit does: its purpose, functions and role, and for making commitments and decisions that require the expenditure of significant unit resources.
  • Accountable for people management of direct reports, at least 3 employees including Team Leaders. This includes hiring & firing, objective setting, probation, performance appraisal, development of staff, managing performance, including poor performance, etc. eX9oqDN BVUcJh
  • Accountable for making sound decisions based on DRC policies, SOPs, standards, and the advice of technical experts in DRCOther:
  • The responsibilities listed in the JD are not exhaustive and may be readjusted according to operational needs but will remain in line with the overall purpose of the role.Experience and technical competencies:Essential
  • Strong Finance background (3+ years) a requirement with 2 years’ experience in similar role an asset
  • At least 2 years’ experience with people management or demonstrable experience in staff capacity building
  • Experience with Microsoft Dynamics in a humanitarian context is required
  • Experience with budget cycle, monitoring processes, and project cycle management
  • Possessing a strong degree of honesty and integrity, and a solid sense of ethics including the ability to appropriately handle confidential information.
  • Nigerian citizens only, not open to expats.
  • Master’s degree in relevant area, or bachelor’s degree in finance, accounting, supply chain management, human resources, business administration, economics will suffice with an additional 2 years of commensurate experience.

Desirable

  • Knowledge of code of conduct principles and the HR systems for performance management
  • Knowledge of key donor policy and compliance procedures
  • Knowledge of supply chain management and procurement processes
  • Past experience with DRC in a similar role will be considered a distinct advantage
  • Previous experience in support services management is an assetEducation:
  • Master’s degree or Bachelor’s degree in finance/accounting, business management, economics or similar fields.Required Skills & Qualities
  • Core Competencies of DRC:
  • Striving for excellence
  •  Collaboration
  • Taking the lead
  • Communication
  • Demonstrating Integrity
  • Ability to work in a multinational and multicultural environment
  • Proactivity, with a sound commitment to teamwork and with a spirit of genuine collaboration
  • Excellent communication skills, as well as patience and politeness, are required
  • Multi-tasking and Organizational skills is a must
  • Adaptable and Flexible
  • Proven analytical and critical thinking skills
  • Exemplary sense of ethics in the workplace
  • Team-oriented & good sense of humor

Application Process

Are you interested? Then apply for this position on line: www.drc.dk/about-drc/vacancies/current-vacancies. All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English.

DRC provides equal opportunity in employment and prohibits discrimination in employment on the basis of race, sex, color, religion, sexual orientation, age, marital status or disability.

DRC encourages all applicants to apply and does not practice any discrimination in any recruitment process.

Applications close on the 24th September 2024 at midnight (GMT-time). Applications submitted after this date will not be considered.

Due to the urgency of the position, DRC has the right to recruit a candidate who matches the required profile before the above deadline.

More Information

  • Job City Mubi, Adamawa State
  • This job has expired!
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The Danish Refugee Council is currently implementing a broad range of activities relevant to conflict affected communities and persons. The activities are categorized in ten sectors:

Shelter and Non-food Items, Food Security, Protection, Income Generation, Coordination & Operational Services, Community Infrastructure & Services, Humanitarian Mine Action, Armed Violence Reduction (AVR), Water, Sanitation & Hygiene (WASH), and Education.

Here you can read some short exemplifications of what types of activities the respective sectors include:

Shelter and Non-food Items: Provision of emergency shelter, emergency cash grants, rehabilitation of housing, distribution of non-food items (NFIs) and provision of return and repatriation kits.

Food Security: Emergency food provision or food voucher programmes. Training and capacity development in agriculture, agricultural inputs (e.g. tools and seeds), agricultural grants.

Protection: Advocacy for the rights of displaced people in their context of displacement, child protection initiatives, individual protection assistance based on vulnerability, legal aid, land & property rights, sexual and gender-based violence prevention, registration services for the internally displaced and refugees, monitoring of rights and rights awareness-raising, facilitation of return and repatriation processes.

Income Generation: Business training and SME development, business grants, life-skills training, literacy and numeracy training, vocational training, micro-credit loans, savings groups, group enterprise development and facilitation.

Coordination & Operational Services: Coordination and management of refugee and IDP camps, active participation in UN cluster coordination, humanitarian surveys and studies, facilitation of NGO Networks focused on displacement solutions, capacity development, training and support to local NGOs, secondment of experts to UN emergency operations worldwide

Community Infrastructure & Services: Provision of physical infrastructure like roads, bridges, community centres, irrigation systems or other community structures, facilitation and training of infrastructure management groups at community level, facilitation and funding of community development plans, initiatives for disaster risk reduction at community level.

Humanitarian Mine Action: Manual or mechanical mine clearance, clearance of former battle areas, education for affected communities – with special focus on children on how to avoid harm from mines and UXO, surveys of expected and confirmed mined or UXO areas, explosive ordnance disposal and stockpile destruction, capacity building of national demining institutions.

Armed Violence Reduction (AVR): Education in procedures for safe storage and safe handling of small arms and light weapons (SALW), capacity building of institutions for safety, local and community level conflict management and mitigation.

Water, Sanitation & Hygiene (WASH): Emergency water supply, hygiene item distribution, hygiene information and education, construction of latrines, installation water points, wells and water storage. Water purification.

Education: Education grants and fee support, school feeding programmes, teacher training and support, school materials provision and construction or rehabilitation of school structures.

Connect with us
0 USD Mubi, Adamawa State CF 3201 Abc road Full Time , 40 hours per week Danish Refugee Council (DRC)

Introduction

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and - whenever possible - for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Based in Copenhagen (Denmark) and present in forty countries, the Danish Refugee Council is a non-profit-making, politically independent, non-governmental and non-denominational relief organization.

Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

Danish Refugee Council (DRC) has had an operational presence in Nigeria since 2015 and has experience working in 33 Local Government Areas (LGAs) across the BAY states. DRC provides life-saving assistance and protection to vulnerable, conflict-affected populations including IDPs, returnees, and host communities in the sectors of armed violence reduction, livelihoods, nutrition and food security, protection, shelter and non-food items (NFI) and water, sanitation and hygiene (WASH).

The operational context in northeastern Nigeria remains challenging, as the ongoing conflict impedes conflict-affected communities' access to what limited basic services are available, as well as DRC and other humanitarians' access to persons of concern.

The Support Services Manager is responsible for providing coordinated and strategic leadership and ensures the smooth running of all support functions to meet the programme needs in line with the DRC Operations Handbook. This position will support the operations of DRC in Adamawa State.Duties and Responsibilities

Responsibilities: Planning and strategy

  • To ensure that annual planning for support services is completed, that regular targets are met and linked to the coordination unit for country-wide consistency.
  • To ensure that project planning includes relevant support service requirements (such as lead times and appropriate budgets).
  • To ensure that resource mobilization is realistic and meets the needs of support functions, by using the operations budget to input to donor proposals.
  • To ensure that support services are fit for purpose to meet programme needs.
  • To be the focal point for the compliance self-check, internal audit and results contracts.Finance
  • To serve as primary budget holder for all support service lines.
  • To be responsible for budget monitoring and forecasting for support service budgets.
  • To work with managers and team leaders to conduct budget monitoring of existing grants.
  • To support Area Finance staff in area tasks, building their capacity and connecting them with the Country Finance Manager where required.
  • To ensure that keyfinance tasks are completed (such as the monthly, periodic and annual

   reports).

  To work with finance to ensure programme teams clearly understand compliance requirements.

  To ensure that monthly finance tasks are completed on the area level (payroll, SOS, PIT, cashbooks and cash forecasts) and in line with Operations Handbook procedures.

  To conduct area level BFU meetings are done on regular basis, spent, and forecast part are reviewed by budget managers and comments are added where needed.HR Support

  To ensure that monthly reports and produced and that targets are met by the department, while being a link to the HR coordination unit.

  To ensure that HR tasks are completed on time (such as staff induction, Code of Conduct training and leave planning).

  To ensure that annual HR tasks are completed as per the Operations Handbook (e.g., Performance & Development Reviews).

  To ensure the HR team fulfils daily tasks, such as recruitment, contract renewal/ amendments, timesheet submission and leave tracking.Administration support

  To be the focal point for key administrative tasks.

  To oversee the team to ensure follow up on routine tasks are carried out (guesthouse supplies, phone credit purchase, utilities bill payments, rental and lease agreements).Supply Chain support

  To ensure procurement procedures are followed while being the focal point for tenders together with the coordination unit (including being a chairman for most major tenders).

  To ensure area procurement plans are finalized, closely monitored, updated as and when required.

  To closely follow department KPIs and ensure that monthly

  •  report submissions are timely and of high quality.
  • To work with the teams to ensure each of the sub departments (procurement, fleet, assets, warehouse and maintenance) have targets and are meeting them, in line with Operation Handbook procedures.
  • To ensure area supply and logistic teams are trained.As Manager the post-holder is responsible for the following:
  • Accountable for achieving DRC's strategic goals and objectives within the area of responsibility.
  • Accountable for making significant decisions on what the unit does: its purpose, functions and role, and for making commitments and decisions that require the expenditure of significant unit resources.
  • Accountable for people management of direct reports, at least 3 employees including Team Leaders. This includes hiring & firing, objective setting, probation, performance appraisal, development of staff, managing performance, including poor performance, etc. eX9oqDN BVUcJh
  • Accountable for making sound decisions based on DRC policies, SOPs, standards, and the advice of technical experts in DRCOther:
  • The responsibilities listed in the JD are not exhaustive and may be readjusted according to operational needs but will remain in line with the overall purpose of the role.Experience and technical competencies:Essential
  • Strong Finance background (3+ years) a requirement with 2 years' experience in similar role an asset
  • At least 2 years' experience with people management or demonstrable experience in staff capacity building
  • Experience with Microsoft Dynamics in a humanitarian context is required
  • Experience with budget cycle, monitoring processes, and project cycle management
  • Possessing a strong degree of honesty and integrity, and a solid sense of ethics including the ability to appropriately handle confidential information.
  • Nigerian citizens only, not open to expats.
  • Master's degree in relevant area, or bachelor's degree in finance, accounting, supply chain management, human resources, business administration, economics will suffice with an additional 2 years of commensurate experience.

Desirable

  • Knowledge of code of conduct principles and the HR systems for performance management
  • Knowledge of key donor policy and compliance procedures
  • Knowledge of supply chain management and procurement processes
  • Past experience with DRC in a similar role will be considered a distinct advantage
  • Previous experience in support services management is an assetEducation:
  • Master's degree or Bachelor's degree in finance/accounting, business management, economics or similar fields.Required Skills & Qualities
  • Core Competencies of DRC:
  • Striving for excellence
  •  Collaboration
  • Taking the lead
  • Communication
  • Demonstrating Integrity
  • Ability to work in a multinational and multicultural environment
  • Proactivity, with a sound commitment to teamwork and with a spirit of genuine collaboration
  • Excellent communication skills, as well as patience and politeness, are required
  • Multi-tasking and Organizational skills is a must
  • Adaptable and Flexible
  • Proven analytical and critical thinking skills
  • Exemplary sense of ethics in the workplace
  • Team-oriented & good sense of humor

Application Process

Are you interested? Then apply for this position on line: www.drc.dk/about-drc/vacancies/current-vacancies. All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English.

DRC provides equal opportunity in employment and prohibits discrimination in employment on the basis of race, sex, color, religion, sexual orientation, age, marital status or disability.

DRC encourages all applicants to apply and does not practice any discrimination in any recruitment process.

Applications close on the 24th September 2024 at midnight (GMT-time). Applications submitted after this date will not be considered.

Due to the urgency of the position, DRC has the right to recruit a candidate who matches the required profile before the above deadline.

2024-09-25

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