Systems Solutions Champion 131 views0 applications

Job Title: Systems Solutions Champion
Grade: 8 (I)
Level: Level 1 Manager
Salary: $46,597 Annually
Division: Programs
Section: Data Integrity
Location: Nairobi, Kenya

CWS RSC Africa
The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya, with a sub-office in Pretoria, South Africa.

Benefits

CWS Global and RSC Africa offer a total compensation package. The total compensation package includes a housing stipend, company life insurance, comprehensive health insurance, vision coverage, a non-participatory 5% retirement contribution, 22 vacation days a year, 3 personal days per calendar year, 1 day of sick leave per month, AD&D insurance, Bereavement leave, Employee Assistance Program (EAP), and optional dental coverage.

EEOC
Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.
Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.

To Apply:
Please click the below link to apply directly online to this position.
https://rscafrica.applicantstack.com/x/detail/a2d9enfaa6bk?preview=1

This position is open to international applicants.
Please note CWS RSC Africa does not accept resumes for positions that are not posted. All applicants are required to submit their resume using the on-line applicant tracking system.

Eligibility List
The eligibility list established as a result of this job posting will be used for a minimum of six months or until the list is exhausted. This list will be used to fill any current and immediate future vacancies. Individuals who are interested in this position should submit their application materials now.

Communication
Please note CWS RSC Africa uses e-mail for all recruitment contacts. Please be sure to check your e-mail regularly.

Application Materials
Your application materials should clearly indicate how you meet the requirements of the position. Be sure your resume is in an easy to read format. Dates of employment on your resume should be in mm/yy format.

Primary Purpose:

The System Solution Champion will engage RSC staff on activities relating to the development of a new Worldwide Refugee Admissions Processing System (WRAPS) software solution to support refugee processing currently conducted using WRAPS. The System Solution Champion will serve as RSC Africa’s primary contact for receiving and sharing progress updates related to the development of the new software solution from the Refugee Processing Center (RPC); and facilitating feedback from the RSC on the creation of the new refugee processing system with the RPC. The System Solution Champion will actively monitor and facilitate User-Acceptance Testing (UAT) at the RSC throughout the development of the new software solution, engaging the proper RSC staff and coordinating feedback back to the RPC. The System Solution Champion will also take the lead in engaging with the RPC on current WRAPS functionality and development.

Supervision

System Solution Champions play an important role in reaching staff and providing communication and support to front-line users. Ideal candidates will have deep knowledge of current RSC processes, possess experience across all processing activities in the current WRAPS application, and be enthusiastic about the role technology can play in supporting those activities. Candidates must be comfortable communicating with all staff throughout an RSC and the RPC. The position reports directly to the RSC Africa Director.

Essential Duties:

• Serve as the primary change champion for each RSC and the primary point of contact (POC) to drive communication between the RPC MVP build /development team and the RSC. Serve as the primary POC for the RPC MVP build /development team and liaise with RPC staff in order to maintain awareness of and active relationships with relevant POCs needed to review new functionality.
• Serve as the focal point for RPC engagement related to review, verification or validation of the development of the new solution, as well as other RPC-driven changes.
• Participate in ad-hoc committees and working groups comprised of representatives from the RPC, RSC, and external partners responsible for the development of the new MVP solution. Leverage knowledge and expertise in the current WRAPS processes and technology solutions to support these discussions.
• Support RPC MVP build /development team with Design and Deployment considerations by analyzing new requirements, design, and build for accuracy and relevancy, with recommended revisions. Work with the RPC MVP build /development team to ensure system requirements are testable.
• Maintain a thorough and current awareness of RSC and RPC policies, plans, initiatives and developments that impact or otherwise influence RSC caseworkers and staff.
• Facilitate and execute UAT at the RSC on at least a quarterly basis, working with RSC staff members to incorporate broad feedback. Use available RSC resources to fully test and further build on system knowledge and associated workflows, as well as prepare colleagues for the MVP solution change.
• Maintain and update testing documentation and provide UAT results and feedback to the RPC. Participate and/or facilitate test scenarios and reviews/communicates with the RPC throughout the testing life cycle to ensure escalation of issues as appropriate.
• Plan and coordinate various opportunities for RSC involvement in in the practice, collaboration, interaction and education of the new system with the RPC MVP build /development team. Provide RSC with the latest updates on MVP system development and support knowledge sharing back to respective units.
• Become a subject matter expert (SME) on the usage of the new system to participate in ‘Go-Live’ activities as a local resource at the RSC and SME.
• Perform other duties as assigned.

Qualifications

Education:

Bachelor’s Degree or four (4) years of paid work experience in lieu of a Bachelor’s degree is required.

Required Skills and experience

• Deep understanding (5+ years required) and knowledge of current RSC and/or United States Refugee Admissions Program (USRAP), policies, and standards and WRAPS system processes and system steps.
• One (1) year of supervisory experience is required
• General familiarity with RPC and USRAP programmatic responsibilities, processes, and policies.
• Ability to work with a high degree of autonomy in planning, organizing, and carrying out the assigned responsibilities, including coordinating activities with professional staff.
• Excellent analysis, evaluation and problem-solving skills.
• Excellent written and oral communications skills in English.
• Proven ability to handle multiple tasks simultaneously.
• Familiarity with iterative software development methodologies and delivery is a plus.
• Experience testing web-based solutions is a plus.
• US Citizenship is a plus

Working Conditions

Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.

Environmental: Incumbents in this position will be exposed to excessive noise, moving machinery, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, non-ventilated spaces and working in confined quarters.

Special Requirements

Background check which includes references check is required before the start of employment. A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must be legally eligible to work and obtain a work permit in Kenya. Must have proof of Yellow Fever vaccination before traveling for RSC Africa. Employee will be entrusted with the receipt, custody and payment of money.

Licensing/Certification

None required.

Competencies

Communication**

Ensure effective exchanges of information with others. Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.

Relationships**

Ensure constructive and supportive interactions with others. Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.

Job Knowledge

Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations. Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.

Teamwork

Work effectively and contribute as a member of a team. Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations etc.; and actively participating in developing ideas for ways to increase team effectiveness.

Problem Solving

Analyze information and develop solutions to challenges that arise during the course of performing a job. Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.

Program Planning and Management

Organize work and/or plan projects and ensure timely completion and/or successful implementation. Examples of skills and behaviors include identifying and analyzing program options; identifying the tasks and deliverables required for successful completion; managing one’s time; monitoring the resources involved and ensuring that they are directed most effectively; and working with all involved to ensure successful completion.

Leadership

Guide and direct oneself or other individuals and groups toward a desired outcome. Examples of skills and behaviors include taking the appropriate level of initiative to resolve problems or remove obstacles, bringing individuals together around a common goal; evaluating information and making decisions; navigating conflict and obstacles; and ensuring that communication takes place between all parties involved.

Resource Building and Stewardship

Balance the acquisition or investment of organization resources with responsible use of those resources in line with the organization’s mission. Examples of skills and behaviors include taking advantage of all opportunities to cultivate potential donors; evaluating situations to identify the best use of resources; and making responsible investments of resources that increase organization effectiveness.