Telecoms Operations Associate, G6 113 views0 applications


The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

We are recruiting to fill the position below:
Telecoms Operations Associate, G6 

Ref Id: 87109
Location: Maiduguri

Job Purpose

  • To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.

Organizational Context

  • Location: The position is based in Maiduguri but travels to the humanitarian hubs locations (Gwoza, Ngala, Dikwa, Monguno, Bama, Gulani and other locations) will be required.
  • Supervision received: Under the general supervision of the ETS Coordinator, and direct supervision the ETS TC Specialist or the designate.

Key Accountabilities (Not all-inclusive)
Accountabilities: Within delegated authority, the ETS Senior Telecoms Operations Assistant will be responsible for the following duties:

  • Assist in the deployment of telecommunications systems aligned with ETS objectives for the operation in NE Nigeria;
  • Assist ensuring optimal radio network operations, through the implementation of UN standard operating procedures;
  • Assist ensuring appropriate security telecommunications support to humanitarian staff;
  • Assist assessing, installing, commissioning, configuring, maintaining and troubleshooting VSAT stations;
  • Assist in monitoring, troubleshooting HF/VHF network and performing related tasks and actions aiming at ensuring a good HF/VHF coverage;
  • Train staff on radio communications procedures including related Country Minimum Operating Security Standards (CMOSS) requirements and use of HF/VHF and other equipment such as Iridium PTT, satellite phones;
  • Report any technical problems immediately to the ETS Senior Telecoms Specialist or to the ETS Coordinator for prompt and on the spot troubleshooting;
  • Provide feedback to the ETS Senior Telecoms Specialist on potential improvements in security telecommunications systems;
  • Assist in the deployment/dissemination of standard material, such as, handheld radios, Iridium PTT devices and wireless access point/links;
  • Assist in the maintenance of systems and equipment by carrying out routine tasks, such as backing up data, monitoring network and systems, servers and peripherals, running systems diagnostics, patch management and system optimization, removing viruses and bad data, etc.;
  • Assist in performing routine maintenance on power equipment, generators, UPS, radio transceivers, solar photovoltaics, batteries, inverters …;
  • Perform other related duties as assigned.

4ps Core Organisational Capabilities
Purpose:

  • Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
  • Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
  • Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
  • Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People:

  • Look for ways to strengthen people’s skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
  • Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
  • Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
  • Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance:

  • Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
  • Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
  • Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
  • Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership:

  • Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
  • Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
  • Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
  • Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.

Functional Capabilities

  • Governance, Strategy and Architecture: Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems.
  • Change Implementation, Project management, Planning and Optimization: Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.
  • Technical Expertise: Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference.
  • Service Management: Monitors and supervises maintenance and installation work against the established standards and protocols for service excellence and takes proper actions to correct inconsistencies and improve overall quality and customer satisfaction. Ensures that operational problems are identified and resolved.
  • Client Management: Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions.
  • Procurement and Contract Management: Able to conduct a cost-benefit analysis of alternative technologies and vendor service level agreements to consolidate options and assess suitability.

Standard Minimum Qualifications

  • Education: Completion of secondary school education. A post-secondary qualification in the related functional area.
  • Language: Fluency in both oral and written communication in English and in the duty station’s language, if different.

Results Expected & Critical Success Factors
Results Expected:

  • Produces organised, accurate and well-documented records conforming to required format with well-analysed data.

Critical Success Factors:

  • Ability to review a variety of data, identify and adjust data discrepancies.
  • Identify and resolve operational problems.
  • Ability to communicate moderately complex matters clearly and concisely.
  • Ability to perform detailed work, work of a confidential nature and/or to handle a large volume of work possibly under time constraints.
  • Ability to deal patiently and tactfully with people of different national and cultural backgrounds

Desired Experiences for Entry into the Role:

  • Be familiar with other technologies and activities “include but are not limited to”: WiMax, tower climbing, work at height, tower and electrical safety, cable and electrical, equipment testers, HF/VHF and satellite coverage analysis, Mototola/Codan VHF/HF analogue and digital 2-way radio communications technology, GPS Tracking system.
  • Has experience analysing service management results and development service enhancement recommendations.
  • Has participated in business process re-engineering efforts and identified service management improvements.
  • Has experience participating in country office procurement/budgeting process.

Note

  • Female applicants and qualified applicants from developing countries are especially encouraged to apply
  • Only Nigerian national (or residents with valid residence and work permits) are eligible to apply.
  • Applications must be submitted online and in English only.
  • Only shortlisted candidates will be contacted.  Canvassing of any sort will lead to automatic disqualification of the concerned applicant.

More Information

  • Job City Borno State
  • This job has expired!
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The World Food Programme is the world's largest humanitarian agency fighting hunger worldwide.

WFP was first established in 1961[4] after the 1960 Food and Agricultural Organization (FAO) Conference, when George McGovern, director of the US Food for Peace Programmes, proposed establishing a multilateral food aid programme. The WFP was formally established in 1963 by the FAO and the United Nations General Assembly on a three-year experimental basis. In 1965, the programme was extended to a continuing basis.

Organization

The WFP is governed by an Executive Board which consists of representatives from 36 member states. Ertharin Cousin is the current Executive Director, appointed jointly by the UN Secretary General and the Director-General of the FAO for a five-year term. She heads the Secretariat of the WFP. The European Union is a permanent observer in the WFP and, as a major donor, participates in the work of its Executive Board.

Its vision is a "world in which every man, woman and child has access at all times to the food needed for an active and healthy life."

The WFP has a staff of about 11,500 people, the majority of whom work in remote areas.

Goals and strategies

United Nations C-130 Hercules transports deliver food to the Rumbak region of Sudan.

The WFP unloads humanitarian aid at the Freeport of Monrovia during Joint Task Force Liberia.

A WFP armored vehicle.

The WFP strives to eradicate hunger and malnutrition, with the ultimate goal in mind of eliminating the need for food aid itself.

The objectives that the WFP hopes to achieve are to:

"Save lives and protect livelihoods in emergencies"

"Support food security and nutrition and (re)build livelihoods in fragile settings and following emergencies"

"Reduce risk and enable people, communities and countries to meet their own food and nutrition needs"

"Reduce undernutrition and break the intergenerational cycle of hunger"

WFP food aid is also directed to fight micronutrient deficiencies, reduce child mortality, improve maternal health, and combat disease, including HIV and AIDS. Food-for-work programmes help promote environmental and economic stability and agricultural production.

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0 USD Borno State CF 3201 Abc road Fixed Term , 40 hours per week World Food Programme

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.We are recruiting to fill the position below: Telecoms Operations Associate, G6 Ref Id: 87109 Location: MaiduguriJob Purpose

  • To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.

Organizational Context

  • Location: The position is based in Maiduguri but travels to the humanitarian hubs locations (Gwoza, Ngala, Dikwa, Monguno, Bama, Gulani and other locations) will be required.
  • Supervision received: Under the general supervision of the ETS Coordinator, and direct supervision the ETS TC Specialist or the designate.

Key Accountabilities (Not all-inclusive) Accountabilities: Within delegated authority, the ETS Senior Telecoms Operations Assistant will be responsible for the following duties:

  • Assist in the deployment of telecommunications systems aligned with ETS objectives for the operation in NE Nigeria;
  • Assist ensuring optimal radio network operations, through the implementation of UN standard operating procedures;
  • Assist ensuring appropriate security telecommunications support to humanitarian staff;
  • Assist assessing, installing, commissioning, configuring, maintaining and troubleshooting VSAT stations;
  • Assist in monitoring, troubleshooting HF/VHF network and performing related tasks and actions aiming at ensuring a good HF/VHF coverage;
  • Train staff on radio communications procedures including related Country Minimum Operating Security Standards (CMOSS) requirements and use of HF/VHF and other equipment such as Iridium PTT, satellite phones;
  • Report any technical problems immediately to the ETS Senior Telecoms Specialist or to the ETS Coordinator for prompt and on the spot troubleshooting;
  • Provide feedback to the ETS Senior Telecoms Specialist on potential improvements in security telecommunications systems;
  • Assist in the deployment/dissemination of standard material, such as, handheld radios, Iridium PTT devices and wireless access point/links;
  • Assist in the maintenance of systems and equipment by carrying out routine tasks, such as backing up data, monitoring network and systems, servers and peripherals, running systems diagnostics, patch management and system optimization, removing viruses and bad data, etc.;
  • Assist in performing routine maintenance on power equipment, generators, UPS, radio transceivers, solar photovoltaics, batteries, inverters ...;
  • Perform other related duties as assigned.

4ps Core Organisational Capabilities Purpose:

  • Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
  • Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
  • Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
  • Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People:

  • Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
  • Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
  • Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
  • Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance:

  • Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
  • Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
  • Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
  • Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership:

  • Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
  • Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
  • Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
  • Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.

Functional Capabilities

  • Governance, Strategy and Architecture: Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems.
  • Change Implementation, Project management, Planning and Optimization: Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.
  • Technical Expertise: Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference.
  • Service Management: Monitors and supervises maintenance and installation work against the established standards and protocols for service excellence and takes proper actions to correct inconsistencies and improve overall quality and customer satisfaction. Ensures that operational problems are identified and resolved.
  • Client Management: Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions.
  • Procurement and Contract Management: Able to conduct a cost-benefit analysis of alternative technologies and vendor service level agreements to consolidate options and assess suitability.

Standard Minimum Qualifications

  • Education: Completion of secondary school education. A post-secondary qualification in the related functional area.
  • Language: Fluency in both oral and written communication in English and in the duty station’s language, if different.

Results Expected & Critical Success Factors Results Expected:

  • Produces organised, accurate and well-documented records conforming to required format with well-analysed data.

Critical Success Factors:

  • Ability to review a variety of data, identify and adjust data discrepancies.
  • Identify and resolve operational problems.
  • Ability to communicate moderately complex matters clearly and concisely.
  • Ability to perform detailed work, work of a confidential nature and/or to handle a large volume of work possibly under time constraints.
  • Ability to deal patiently and tactfully with people of different national and cultural backgrounds

Desired Experiences for Entry into the Role:

  • Be familiar with other technologies and activities “include but are not limited to”: WiMax, tower climbing, work at height, tower and electrical safety, cable and electrical, equipment testers, HF/VHF and satellite coverage analysis, Mototola/Codan VHF/HF analogue and digital 2-way radio communications technology, GPS Tracking system.
  • Has experience analysing service management results and development service enhancement recommendations.
  • Has participated in business process re-engineering efforts and identified service management improvements.
  • Has experience participating in country office procurement/budgeting process.

Note

  • Female applicants and qualified applicants from developing countries are especially encouraged to apply
  • Only Nigerian national (or residents with valid residence and work permits) are eligible to apply.
  • Applications must be submitted online and in English only.
  • Only shortlisted candidates will be contacted.  Canvassing of any sort will lead to automatic disqualification of the concerned applicant.
2018-09-01

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