Terms of Reference – Part-time IT Consultant 111 views2 applications

Background

IFES is an independent, non-governmental organization providing professional support to electoral democracy. IFES supports citizens’ rights to participate in free and fair elections. Our independent expertise strengthens electoral systems and builds local capacity to deliver sustainable solutions.

As the global leader in democracy promotion, we advance good governance and democratic rights by:

• Providing technical assistance to election officials
• Empowering the underrepresented to participate in the political process
• Applying field-based research to improve the electoral cycle

Since 1987, IFES has worked in over 145 countries – from developing democracies, to mature democracies.

IFES requires IT services for its representative office in Ethiopia, this includes but is not limited to:

Scope of Work:

• Install working places for newcomers
• Prepare and install standard IT environment (desktops, laptops, peripheral equipment)
• Install, configure and upgrade operating systems and software, using standard business and administrative packages. Recommends and/or performs upgrades on systems to ensure longevity
• Configure and commutate network and telecommunication links
• Installs, assembles and configures peripherals such as printers, scanners and related hardware
• Upgrade users’ hardware and software by requests or necessity
• Respond to support requests, diagnosing equipment and configuration issues with a variety of applications on desktops and laptops remotely or directly on the user-side
• Troubleshoot problems with computer systems, including troubleshooting hardware and software, email, network and peripheral equipment problems.
• Assist in the installation of network infrastructure equipment including cabling plants, communications backbone equipment and telecommunications hardware
• Assist in the organization of presentations, audio and video-conferencing (equipment setup, configuration and testing)
• Work closely with end-users to resolve specific problems
• Perform other duties of a similar nature or level
• Performing asset inventory activities as needed
• Works with procurement staff to purchase hardware and software
• Assist in creating new working places, moving working stations to the new office if required.
• Provide advisory and guidance to IT related facets of IFES programming and needs as requested.
• Other duties assigned.

Period of performance 

• March 01, 2020 – Jan 31, 2021

Qualification

• Previous experience on same position
• References
• Basic English is a must

 Skills and Requirements

• Problem-solving skills
• A technical mind
• An organized mind
• Attention to detail
• In-depth knowledge of computer systems
• Enthusiasm
• Ability to describe technical information in easy-to-understand terms
• Good communication skills
• Discretion (since confidential data is held on computer systems)
• Patience