ChildSafeguarding: Level 3 – the responsibilities of the post will require the post holder to have rare contact with or access to children or young people
ROLE PURPOSE: Under the general supervision of the IT & Knowledge Management Systems Manager, the IT Assistant will troubleshoot all IT equipments including laptops, desktops, printers, scanners, multifunction machines, switches, …etc, receive the IT procured equipments, install needed software and configure it as proper, procuring IT equipments including inspecting prices, inspecting specifications against the needed function and building good network with the IT companies, troubleshoot Internet service and building good relationship with our ISPs, participate in troubleshoot our Electronic Systems accessibility, AMS, FMS, One Net, Effort report
Reports to: IT Manager
Dimensions: SCEgypt CO has main office at Cairo field office at Assiut, Alex and 6 hubs at Maadi, 6 of October, Ardellewa , Elobour, 10th of Ramadan and Nasr City in addition to activities in other governorates
Staff directly reporting to this post: None
KEY AREAS OF ACCOUNTABILITY:
- Participate, Installs, and configures maintaining the information technology assets (Hardware, Software, Systems) in good working conditions and distortion recovery.
- Configures the clients Email and Internet applications.
- Maintains and configure the email client software updates and hot fixes.
- Installs and maintain the network equipments, and administrate the Users authority levels according to the country office’s IT Policies.
- Searching the internet for programs and solution to support the overall functions of the projects and departments.
- Participate in maintaining communication connections, including routers, , wireless access points, switches, …,etc.
- Contribute the CO’s new computers, printers…etc configure and installation.
- Participates administrate and troubleshoot the network problems and provide solutions.
- Participates administrate, and maintain the user’s software updates and hot fixes.
- Participates administrate, Monitor and Maintain the CO’s Hardware and Software protection to, protect the network from external hackers, spam, Adware, and spyware.
- Determines the IT needed for Emergency program and estimate properly with cost effectiveness for the IT equipments
- Ensures low record for downtime
- Analyzes the offers received from the vendors considering price and quality
- Builds a strong network relationship with the vendors
Budget Management Support
- Handling the needed IT equipments according to the available budget from the different projects.
Partnership and Capacity Building
- Regular communication with all SCEgypt colleagues and offer technical support, advice and orientation.
Documentation.
- Maintain the IT equipments list and asset receipt form
Collaboration and Networking
Build a good network with all IT companies and ISPs.
Working as Focal Person at field level
- Provides support to all, main, field offices and hubs staff.
SKILLS AND BEHAVIOURS (our Values in Practice)
Accountability:
- Holds self accountable for decisions, managing resources efficiently, achieving and modelling SC values
- Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved
- Holds self accountable for beneficiaries’ satisfaction
Ambition:
- Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
- Widely shares their personal vision for Save the Children, engages and motivates others
- Future orientated, thinks strategically
Collaboration:
- Builds and maintains effective relationships with their team, colleagues, members and external partners
- Values diversity, sees it as a source of competitive strength
- Approachable, good listener, easy to talk to
Creativity:
- Develops and encourages new and innovative solutions
- Willing to take disciplined risks
Integrity:
- Honest, encourages openness and transparency
QUALIFICATIONS AND EXPERIENCE
- University degree in Communications/Computer Engineering, IT, or relevant area
- 1 to 3 years experience in the same field.
- Excellent knowledge of computer programmes, particularly Word, Excel, Outlook, Power Point and simple database programmes.
- Very good written and verbal communication, presentation and representation skills and ability to work collaboratively as part of a team
- Must be able to travel for field offices work when needed (20% level of effort).
Date of issue: May 2017 Author : Medhat Abdelgaber
More Information
- Job City Cairo
