eHealth Africa (eHA) designs and implements data-driven solutions and technologies to improve health systems for and with local communities. eHA’s technology works in low connectivity settings, and smartly uses data to drive decision-making by local governments and partner agencies to get optimum results.
Summary: The Network Support (NS) provides network support assistance and performs a variety of technical duties related to the installation and maintenance of the computer network, communications hardware and software systems at eHA including network and application servers, routers, Firewall, LAN, WAN, phone systems and PC workstations. S/he works on various network hardware/software to ensure that network devices are implemented, maintained and available for use.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
- Participate in 24/7 Help Desk operations.
- Register and raise tickets for all queries/complaints reported to the help desk via phone calls, emails, and other channels of communications.
- Review and general clean-up of queued issue tickets on the ticketing system.
- Ensure timely resolution of trouble tickets to conform with agreed Turn Around Time (TAT).
- Ensure timely follow up with customers via e-mails or phone calls to ensure Service Level Agreement is maintained.
- Provide technical support to Departments and Projects via phone calls and to walk-in users.
- Provides support to end users on a variety of health related issues.
- Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.
- Has knowledge of commonly-used concepts, practices, and procedures within health sector.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Handles Meningitis Surveillance Hotline calls across Nigeria.
Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job.
- BSc/HND in relevant course from a reputable institution.
- Has knowledge of commonly-used concepts, practices, and procedures within a help desk setup.
- Should be able to communicate fluently with English and advanced Hausa language.
- Successful completion of a Community Health Worker formal training program such as from a college, NGOs or other recognised institutions.
- Experience working in a multi-cultural setting.
- Experience working in a community-based setting for at least 1 to 2 years preferred.
- Knowledge of some medical terminology preferred. .
- Ability to initiate and maintain positive working relationships with health workers and staff of other organizations (partners).
- Understand the community served.
- Good communication skills, such as listening well, and using language appropriately. Ability and willingness to provide emotional support, encouragement and motivation to patients.
Computer Skills
- Advanced computer skills, including Microsoft Windows and Microsoft Office Suite.
- Intermediate proficiency working with specialised software utilized in program.
Why work for us?
Life at eHealth Africa means not only working towards saving thousands of lives, but also collaborating with dedicated professionals with a passion for innovative technology. We offer a series of programs that enables them to pursue a career that fulfills their potential. Our team members’ health and well-being is our priority as well as rewarding them for their hard work.
More Information
- Job City Kano
