Job Title: IT Operations Associate (EPR)
Type of Contract: Fixed-Term, G6
Duration: 1 year renewable (upon confirmation of the probationary period)
Duty Station: Antananarivo / Madagascar
Vacancy Number: One (01) position
Date of Publication: January 30, 2025
Deadline for Application: February 12, 2025
ORGANIZATIONAL CONTEXT
This position is based in Antananarivo and reports to the Head of TEC.
THE ROLE: To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services
KEY ACCOUNTABILITIES (not all-inclusive, nor exhaustive):
1. Carry out system and hardware maintenance tasks, such as running specialized network monitoring and system protection, to ensure technology is running effectively.
2. Monitor technology reliability, identify user needs, analyze data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
3. Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.
4. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
5. Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.
6. Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
7. Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
8. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
9. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
10. Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
11. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
QUALIFICATIONS AND EXPERIENCE:
Education: Completion of secondary school education. A post-secondary certificate in the related functional area.
Experience: Six or more years of progressively responsible work experience in the relative business stream with experience in general administrative work.
Knowledge and Skills:
• Has experience analyzing service management results and development service enhancement recommendations.
• Has participated in business process re-engineering efforts and identified service management improvements.
• Has experience participating in country office procurement/budgeting process.
Language: Fluency (level C) in French and Malagasy language. Intermediate knowledge (level B) of English is also required.
Deadline of Application: February 12, 2025
More Information
- Job City Madagascar
