Administrator at SmartStart 125 views0 applications

Full Time South Africa Administration Print


SmartStart is a social franchise which aims to expand access to quality, affordable early learning opportunities for young children in South Africa. Within 10 years, the goal is to reach one million 3 and 4 year old children per year.

SmartStart seeks to appoint an Administrator, based in Johannesburg.

This is a part-time (80 hour month) contract.

The incumbent will be responsible for daily communication with franchisee’s and coaches, but will only be required to work from the SmartStart Hub for two weeks each month.

Start date: Immediate

Reports to: Network and Operations Lead

The SmartLink and League Administrator will serve both a support desk function and data management responsibilities for two of SmartStart systems. The systems are; SmartLink, a Customer Relations Management system; and the League Data Management for SmartStart’s Club Leagues.

SmartLink is SmartStart’s customer relationship management tool (CRM). This tool is firstly a database of our children and franchisees. It also enables the management of the network as well as tracking the progression of our licensed franchisees and children in the programme.

The core objective of the SmartStart ‘League of Stars’ is to encourage a support network of SmartStart franchisees to collaborate, problem solve and constructively socialise within their clubs. The league measures will aim to foster this core objective and sustain it over time. Data for leagues include information retrievable through SmartLink as well as evidence for specific activities that Clubs submit via a chat platform. This data and scores will be captured and analysed on a League Data Management system.

Responsibilities

  • League of Stars Administration
    • Capturing data submitted by league participating club’s monthly
    • Managing all correspondence with leagues (telephonic, SMS and WhatsApp) that goes out to league participating clubs. This includes
    • Quality assurance and filing of evidence submitted by clubs
    • Coordination of quarterly judging panel meetings for evaluation of submission and allocation of points
    • Coordination of ad hoc spot checks/audits for verification of club submissions
  • SmartLink Administration
    • Provide support to users of the system
    • Keep track of the changes on the system to be able to support franchisors
    • Quality assuring trainee data added on the system
    • Checking completeness of training registers and contacting franchisors/ trainers to support them on how to complete it
    • Support coaches on system SmartSpace licensing process
    • Liaising with coaches to update club members and club leaders on the system
  • Accountable for
    • The data capturing of all Club League related activities
    • The data management and quality for the League of Stars
    • The quality of data on SmartLink
    • Ongoing support of League members and SmartLink users
  • Measures of success
    • League member satisfaction
    • Coach proficiency on SmartLink
    • Retention of club leagues members
    • Number of active clubs

Requirements:

  • Committed to the purpose of SmartStart
  • Ability to manage detail
  • Excellent people management and relationship building skills
  • Good telephone etiquette
  • Proficiency of CRM system and Excel
  • Be in possession of a Bachelors’ degree
  • Be fluent in English and at least two other African languages
  • Have experience in working on online systems

To apply, submit your CV and covering letter (indicating salary expectations) to [email protected] quoting the title the position in the subject line “Re:001 SmartLink and League Administrator”

More Information

  • Job City Johannesburg
  • This job has expired!
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SmartStart

Imagine a young child with a vibrant love of play and learning. A child who is curious and asks questions about the world around her. A child who loves listening to stories. Imagine a child who shows self-control and can wait her turn. A child who is kind and cares for others. Imagine an expressive, creative, confident child who has mastered some of the social, emotional, cognitive and physical skills that give her the power to succeed in life.This is the kind of child SmartStart aims to develop. We believe every child in South Africa deserves the opportunity to reach their potential in this way.We also understand the critical role played by quality early learning in the first 5 years of a child’s life. This is what helps to create a happy, well-adjusted child who will be ready for primary school. We are driven by the knowledge that, with even a small amount of good stimulation, children are building the foundation they need to thrive at school.There are currently one million children aged 3-5 years who do not have access to early learning programmes. This is the challenge that we are turning into an opportunity, so that children across South Africa – from an early age – have a better chance of success.SmartStart was founded in May 2015 to ensure that access to high quality early stimulation becomes a reality. We are starting with the poorest 40% of children aged 3 and 4 years old.We provide an effective and affordable solution that enables unemployed women and men to run their own SmartStart programmes, and that empowers parents and communities to seek out and support these quality programmes.We are also resourceful, collaborative and ambitious. This is what we seek from the women and men who we train and license, and from all the players in our network model.

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0 USD Johannesburg CF 3201 Abc road Full Time , 40 hours per week SmartStart

SmartStart is a social franchise which aims to expand access to quality, affordable early learning opportunities for young children in South Africa. Within 10 years, the goal is to reach one million 3 and 4 year old children per year.SmartStart seeks to appoint an Administrator, based in Johannesburg.

This is a part-time (80 hour month) contract.

The incumbent will be responsible for daily communication with franchisee’s and coaches, but will only be required to work from the SmartStart Hub for two weeks each month.Start date: Immediate

Reports to: Network and Operations LeadThe SmartLink and League Administrator will serve both a support desk function and data management responsibilities for two of SmartStart systems. The systems are; SmartLink, a Customer Relations Management system; and the League Data Management for SmartStart’s Club Leagues.SmartLink is SmartStart’s customer relationship management tool (CRM). This tool is firstly a database of our children and franchisees. It also enables the management of the network as well as tracking the progression of our licensed franchisees and children in the programme.The core objective of the SmartStart ‘League of Stars’ is to encourage a support network of SmartStart franchisees to collaborate, problem solve and constructively socialise within their clubs. The league measures will aim to foster this core objective and sustain it over time. Data for leagues include information retrievable through SmartLink as well as evidence for specific activities that Clubs submit via a chat platform. This data and scores will be captured and analysed on a League Data Management system.Responsibilities

  • League of Stars Administration
    • Capturing data submitted by league participating club’s monthly
    • Managing all correspondence with leagues (telephonic, SMS and WhatsApp) that goes out to league participating clubs. This includes
    • Quality assurance and filing of evidence submitted by clubs
    • Coordination of quarterly judging panel meetings for evaluation of submission and allocation of points
    • Coordination of ad hoc spot checks/audits for verification of club submissions
  • SmartLink Administration
    • Provide support to users of the system
    • Keep track of the changes on the system to be able to support franchisors
    • Quality assuring trainee data added on the system
    • Checking completeness of training registers and contacting franchisors/ trainers to support them on how to complete it
    • Support coaches on system SmartSpace licensing process
    • Liaising with coaches to update club members and club leaders on the system
  • Accountable for
    • The data capturing of all Club League related activities
    • The data management and quality for the League of Stars
    • The quality of data on SmartLink
    • Ongoing support of League members and SmartLink users
  • Measures of success
    • League member satisfaction
    • Coach proficiency on SmartLink
    • Retention of club leagues members
    • Number of active clubs

Requirements:

  • Committed to the purpose of SmartStart
  • Ability to manage detail
  • Excellent people management and relationship building skills
  • Good telephone etiquette
  • Proficiency of CRM system and Excel
  • Be in possession of a Bachelors’ degree
  • Be fluent in English and at least two other African languages
  • Have experience in working on online systems

To apply, submit your CV and covering letter (indicating salary expectations) to [email protected] quoting the title the position in the subject line "Re:001 SmartLink and League Administrator"

 2017-03-20

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