The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
The Violence Prevention and Response Technical Unit (VPRU) works to promote innovation, quality standards, direct technical assistance, and learning for protection programming across IRC’s country offices and regions. This includes work across the streams of women’s protection and empowerment (WPE), child protection (CP), and protection rule of law (PRoL), as well as integrated protection approaches.
Case management is a fundamental part of service provision across all protection work, and one that relies on having access to comprehensive and real-time data to inform decision-making. The primary role of the Case Management Data Senior Specialist is to strengthen the quality and use of case management data and information management systems (IMS) across IRC programming.
Key functions of this role include working with technical leads to maintain centralized guidance and protocols on case management IMS and data; supporting country teams with resources and system administration, rollout, and training for the Primero digital platform and other related platforms; streamlining and conducting regular data analysis across IMS platforms and protection streams; and engaging with global and country teams to gather feedback and provide targeted troubleshooting. In addition to this routine support, the Senior Specialist will also contribute to wider VPRU case management and learning strategy discussions, as well as external discussions on case management IMS and data practices.
This position will sit within the VPRU monitoring, evaluation, accountability, and learning (MEAL) team.
Major Responsibilities:
1. Provide centralized resources and support to ensure IRC teams have quality case management data systems and clear standards
• Develop and update comprehensive resources to strengthen teams’ understanding, use, and practice of case management IMS
• Maintain overall visibility and documentation on the state of IMS in each country and region and upcoming activities, in collaboration with technical teams
• Proactively collect feedback on IMS use and user needs, and identify challenges and solutions
• Provide guidance on data protection standards and expectations for case management
• Ensure clear connections between case management IMS and IRC MEAL systems
• Stay informed about emerging technologies and trends in case management systems, and advocate for necessary upgrades and enhancements as needed/feasible
2. Provide direct technical support and system administration to country programs
• Support specific countries with rollout and configuration of Primero and other IMS platforms based on country needs (including through projects)
• Act as the system administrator and focal point for country programs utilizing protection-related information systems, including IRC instances of Primero
• Support ongoing training and capacity building on case management IMS with country program colleagues and VPRU technical advisors (TAs)
• Respond to requests for information sharing that follow IRC’s data protection standards
3. Support regular data analysis and use of case management data by IRC programmatic teams
• Conduct regular and ad hoc analysis of case management data across protection streams and countries, including data compilation and cleaning
• Work with VPRU MEAL colleagues to streamline and harmonize case management measurement frameworks across protection streams
• Build capacity of technical advisors, regional colleagues, and country program colleagues to regularly analyze and use data to strengthen the quality of case management
• Triangulate case management data with other IRC data sources, e.g. Annual Statistics
4. Engage on strategic conversations and positioning around case management IMS
• With VPRU MEAL Lead and technical leads, support strategy and vision for case management IMS for the IRC (across platforms, protection streams, and countries)
• Coordinate internally with IRC MEAL and Technology for Programs colleagues
• With technical leads, track updates and co-represent IRC in external spaces related to case management IMS (e.g. inter-agency steering committees, Primero Board, etc.)
• Input into business development related to case management IMS, as appropriate
Job Requirements:
Demonstrated Skills and Competencies:
• Specific experience with case management systems (particularly for gender-based violence, child protection, or protection rule of law) and/or protection programming, ideally in humanitarian contexts
• Strong experience with programmatic data collection, management, and analysis, including multiple data collection platforms and strong Excel skills
• Ability to generate high quality guidance and analysis documents that demonstrate attention to detail, strong understanding of best data practices, and are appropriate for end users
• Strong organizational skills and ability to balance multiple priorities across a diverse portfolio
• Excellent verbal and written communication skills, including an ability to be clear and concise
• Strong interpersonal skills: able to successfully listen to, collaborate with, facilitate discussion among, and build trust with people from diverse nationalities and backgrounds
Preferred experience & skills:
• Experience with ODK-based mobile data collection applications (e.g. CommCare) preferred
• Experience with additional analysis and visualization software (e.g. PowerBI) preferred
• Experience with system administration for technology preferred
• Experience with data protection guidelines preferred
• Fluency in English is required. French, Spanish and/or Arabic language skills will be an asset
Working Environment: Based in an IRC office that is willing to host HQ staff. Standard office work environment with some international travel as needed up to 15%.
Compensation: Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
- US Pay Range: ($83,000 – $90,000)
- UK Pay Range: ( £51,470 – £60,048)
PROFESSIONAL STANDARDS
All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way – Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.
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Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
More Information
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