Employment Regime: Seconded/Contracted
Post Category for Contracted: Mission Support – Assistant Level
Ref. Number: SOM-9061, SOM-9063
Location: Mogadishu
Availability: ASAP
Component/Department/Unit: Mission Support/CIS
Security Clearance Level: EU CONFIDENTIAL
Open to Contributing Third States: NO
1. Reporting Line:
The Communication and Information Systems Assistant reports to the Head of Communication and Information Systems (CIS), as applicable.
2. Main Tasks and Responsibilities:
• To provide service and technical reporting to the Head of CIS;
• To assist in performing problem management and incident management analysis, and develop general solutions to enhance the quality and reliability of CIS services;
• To liaise with relevant CIS sections on the implementation of approved CIS change management requests through standardised release management procedures;
• To assist in designing the deployment, development, testing, and maintenance processes of CIS standard hardware, software, systems, and peripherals;
• To assist in designing and deploying departmental training activities including user training programs in support of new technologies and procedures;
• To assist in the design and implementation, management, and maintenance of CIS telecommunication systems in all office locations;
• To provide technical support for IT-network and information systems, including microwave and Wi-Fi links, Local Area Network, and Windows-based client applications and server systems;
• To provide support for Mission telephony systems including IP telephony, videoconferencing, and GSM equipment;
• To deploy, install, maintain, and support all data centre as well as end-user equipment, servers, personal computers, software, and services in the Mission;
• To assist in planning, implementing, and maintaining data recovery tools, business continuity measures, and disaster recovery measures, ensuring high availability of Mission-critical data centre services throughout the Mission.
3. General Tasks and Responsibilities:
• To identify and report on lessons learned and best practices within the respective area of responsibility;
• To contribute and ensure timely reporting on activities within the respective area of responsibility;
• To take account of gender equality and human rights aspects in the execution of tasks;
• To undertake any other related tasks as requested by the Line Manager(s).
4. Essential Qualifications and Experience:
• Successful completion of a minimum level of secondary education attested by a diploma giving access to post-secondary education and a professional training or certification in a CIS related field; AND
• A minimum of 3 years of professional experience, after having fulfilled the education requirements.
5. Essential Knowledge, Skills and Abilities:
• Knowledge in current Microsoft Windows client operating systems, and current Microsoft Office applications;
• Hands-on experience in troubleshooting IT hardware and software issues.
6. Desirable Qualifications and Experience:
• Previous experience with radio communications systems, satellite communication, positioning/navigation technologies;
• Previous experience with metadata-driven Document Management Systems, workflow design and workspace visualisation.
7. Desirable Knowledge, Skills and Abilities:
• Knowledge of technologies with wired and wireless networks e.g. LAN, WAN;
• Knowledge of current Windows Server operating systems;
• Practical knowledge in supporting users on Microsoft Office 365.
How to apply
Applications must be submitted to:
1) You have the nationality of an EU Member State: you must use Goalkeeper to apply:
a) You are already registered on Goalkeeper AND you have an EU Login: https://goalkeeper.eeas.europa.eu/registrar/web
b) You do not have a Goalkeeper account or an EU Login: https://goalkeeper.eeas.europa.eu/registrar/web/DPA/357/details.do
2) You do not have the nationality of an EU Member State:
Only seconded nationals of a non-EU Contributing Third State can be proposed by their National Seconding Authority (no personal applications will be considered):Please contact your seconding authority to send them your application form.
Please note: Seconded positions are only available for candidates already validated in the database of their Seconding Authority. Please contact your National Seconding Authority for more information on applying for vacant seconded positions. We cannot provide contact details of National Seconding Authorities.
More Information
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