THE ORGANIZATION
The Group for Transcultural Relations (GRT) is an Italian NGO, founded in Milan in 1968, dedicated to defending human rights and promoting mental health and psychosocial well-being in Italy and abroad. We regard diversity as an asset to be fostered within sustainable pathways to social inclusion. Our primary areas of intervention are community mental health, psychosocial support (MHPSS), child protection, gender-based violence (GBV), and migration rights. Our team mainly comprises professionals such as psychologists, educators, anthropologists, cultural mediators, psychiatrists, and social experts. In Milan, GRT operates the Transcultural Clinical Center, offering intake, clinical, and educational services to Italian citizens, refugees, unaccompanied minors, and individuals and families seeking protection in Italy. The GRT team also provides clinical supervision for service providers and advanced training courses for students and professionals, including Italy’s first School of Transcultural Psychotherapy, recognized by MIUR since 2001.
1. Background
GRT is seeking a motivated and organised Country Operations Officer to support the day-to-day implementation follow-up, coordination, and operational continuity of its Kenya programme. The position is intended to provide in-country support for operational coordination, administrative follow-up, logistical arrangements, and internal and external communications. While strategic oversight, programme management, donor engagement, procurement oversight, compliance supervision, and key operational management functions remain under the responsibility of HQ, the incumbent will contribute to ensuring smooth day-to-day coordination and implementation support at country level.
The role is designed as a practical support and coordination function working in close collaboration with remote management.
2. Purpose of the Position
The Country Operations Officer will support the effective implementation of GRT’s activities in Kenya through administrative, logistical, and coordination support functions. The role requires a proactive and detail-oriented individual capable of ensuring timely follow-up on operational tasks, supporting communication and coordination between different actors, and assisting in the organisation of activities and field operations under the guidance of the HQ.
3. Key Responsibilities
Operations, Logistics, and Procurement Support
• Support the day-to-day operational coordination of GRT’s activities in Kenya.
• Assist in coordinating office-related administrative and logistical arrangements.
• Support travel arrangements, accommodation, logistics coordination, field assessment activities and field movement planning.
• Support procurement operational purchasing processes and procurement-related follow-up with suppliers, consultants, service providers, and logistics actors under the guidance of HQ.
• Assist in preparing, filing, and maintaining procurement and operational documentation.
• Support monitoring of deliveries, logistical arrangements, and operational service provision.
• Escalate operational, logistical, or procurement-related challenges to HQ in a timely manner.
Programme Implementation and Reporting Support
• Support programme teams in the organisation and implementation of project activities.
• Assist with logistical, operational and administrative preparations for trainings, workshops, meetings, field visits, and programme activities.
• Support communication and practical coordination with consultants, field teams, suppliers, and operational partners involved in activities.
• Assist in collecting activity updates, attendance lists, supporting documents, and implementation-related information.
• Prepare operational information and documents required for internal and donor reporting processes.
• Assist in tracking schedules, activity calendars, and pending operational tasks related to programme implementation.
• Actively participate in field assessments and project proposal and concept notes preparation as directed by supervisor
Coordination and Stakeholder Support
• Participate in operational meetings, coordination discussions, and stakeholder engagements as delegated by HQ.
• Maintain professional communication with partners, consultants, suppliers, service providers, and operational stakeholders.
• Support coordination and follow-up with external stakeholders on operational and implementation-related matters.
• Assist in organising meetings, workshops, trainings, donor visits, and field activities.
• Support external communication and operational representation in line with organisational guidance.
Internal Coordination and Organisational Support
• Facilitate communication and coordination between field teams, consultants, suppliers, operational partners, and HQ.
• Support coordination of meetings, schedules, follow-up actions, and operational tasks.
• Ensure timely sharing of operational information and updates with HQ.
• Promote professional conduct and adherence to safeguarding, organisational standards, procurement procedures, and internal policies.
• Maintain confidentiality and professionalism in handling organisational and operational information.
4. Required Qualifications and Experience
• Diploma or Bachelor’s degree in Business Administration, Project Management, Development Studies, International Relations, Social Sciences, or a related field.
• Minimum 2 years of relevant professional experience in NGOs, INGOs, administration, coordination, logistics, or programme support roles.
• Strong organisational and administrative skills.
• Ability to manage multiple tasks and follow up effectively on pending actions.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Excellent written and spoken Italian and English required.
5. Desirable Skills
• Familiarity with NGO operational environments in Kenya.
• Expertise in one or more of the following areas: Mental Health and Psychosocial Support, Gender-based Violence, Child Protection, Forced Migrations
• Experience supporting logistics, administration, or implementation follow-up.
• Basic understanding of donor-funded project environments.
• Experience working in multicultural settings.
• Good problem-solving and organisational skills.
• Sense of humor
How to apply
Interested applicants should submit their CV and a cover letter (maximum half a page) to [email protected] by Thursday, 11 June 2026, clearly indicating “Application – Country Operations Officer” in the subject line. Applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted.
GRT has zero tolerance for Sexual Exploitation and Abuse (PSEA), fraud, corruption, and any form of misconduct. All staff are expected to uphold the highest standards of integrity and professional conduct. Recruitment is conducted in line with our safeguarding and anti-fraud policies, and successful candidates may be subject to reference checks and background screening.
GRT is an equal opportunity employer and strongly encourages applications from qualified women and candidates from diverse backgrounds.
GRT does not charge any fees at any stage of the recruitment process (application, interview, processing, training, or any other stage). If you are asked for money in connection with this vacancy, please report it immediately.
More Information
- Job City Kenya
